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City Hotel

Londonderry , Queens Quay (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Info The property offer the ultimate home from home experience at the most idyllic location, along the banks of the River Foyle.

Summary of reviewsThe City Hotel is a great choice for those looking for a hotel with a prime location in the heart of Derry. Guests appreciate the convenience of being within walking distance of all major attractions and amenities, as well as the free parking offered by the hotel. While the breakfast received mixed reviews, the staff is exceptional and goes above and beyond to make guests feel comfortable and special. The hotel's indoor pool, jacuzzi, steam room and gym facilities are a hit among guests, especially families with children. The rooms received mixed reviews with some guests finding them spacious and comfortable while others found them dated and in need of a facelift. Overall, the City Hotel provides a lovely stay in a great location with friendly and helpful staff.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool Pool Lap Lanes

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Double Room A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

Standard Twin Room A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

Family Room (2 Adults + 2 Children) A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Please note that children can enjoy a discounted breakfast. If choosing breakfast as an add-on, guests are advised to select only the number of adults. Children's breakfasts can be paid for directly at the hotel.

Superior Double Room These rooms with views of River Foyle or the City of Derry also include free mineral water, soft drinks, snacks, upgraded toiletries and an unlimited internet access voucher.

Junior Suite This suite features a larger bathroom with separate bath & shower, a complimentary daily newspaper and a separate living area with sofa and flat-screen TV. Upgraded toiletries are also provided.

About City Hotel

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Guest Reviews

8.1

Very Good

Location

Guests rave about the ideal location of City Hotel, which is situated in the heart of Derry. This central location makes it an excellent choice for those wishing to explore the city's many amenities, including shopping, restaurants and entertainment options. Guests also appreciate the fact that the hotel is within walking distance of all the major attractions, making it very convenient for those looking to take in the sights. In addition, the hotel offers free parking for guests under the property, which is a major plus. Many guests mention that they specifically chose the hotel for its ideal city location and they were not disappointed. Overall, if you're looking for a hotel with a prime location that puts you close to everything, City Hotel is an excellent choice.

Breakfast

The breakfast at City Hotel has received mixed reviews. While some guests found the food to be grand, fantastic, lovely and excellent, others were disappointed with the poor quality, cold and overcooked food. Several guests complained about the long queues, disorganization and lack of basic items like milk, sausages and fried eggs. Some guests also mentioned that the staff appeared untrained and clueless with coffee machines constantly out of order. The self-serving buffet was a hit among some guests, while others found it to be messy and greasy. The overall conclusion is that City Hotel's breakfast could be better organized and improved in terms of quality and service.

Rooms

The City Hotel has a mixture of good and bad reviews about its rooms. Some guests found the rooms to be spacious and comfortable with clean bedding, plenty of floor space and beautiful decor. Housekeeping also did a fantastic job with some guests' rooms, making them lovely and clean. However, many guests found the rooms to be dated and drab, even describing them as needing a facelift. The beds also didn't fare well with some guests finding them uncomfortable or in terrible condition. Some rooms also had issues such as cracked tiles, worn carpets or unpleasant smells in the bathroom. Additionally, room temperature was sometimes a problem with some being too hot or freezing cold. Although the hotel is in a great location and good value for money, some guests can definitely see room for improvement with the City Hotel's rooms.

Beds

Some guests at City Hotel had issues with the comfort of their beds and pillows with some describing them as terrible, uncomfortable, or too hard. However, others found the beds to be very comfortable and praised the hotel's overall level of comfort. Some guests suggested that more pillows were needed or that the hotel should invest in new beds. Despite mixed reviews about the beds, guests appreciated the availability of lots of hot water and the comfortable overall atmosphere of the hotel.

Cleanliness

The City Hotel offers a lovely stay in a great location with friendly and helpful staff. Guests noted mixed reviews on the cleanliness with some praising the hotel as "extremely clean" and "so clean and tidy," while others found dirty carpets, peeling chairs and dirty bathrooms. The swimming pool also received mixed reviews with some finding it dirty and others finding it okay. Some guests noted dusty and dated room conditions, while others praised the spacious and comfortable rooms. The cleanliness of the changing rooms at the pool also varied with some finding it very dirty while others found it fairly clean. Overall, guests had a pleasant stay but cleanliness could be improved in some areas.

Staff

The City Hotel has a reputation for exceptional service, particularly in regards to their staff. From reception to the bar, guests note the friendly and welcoming atmosphere created by the staff. The team is exceptionally courteous and helpful, going out of their way to make guests feel comfortable and special. Some guests even recall the staff going above and beyond to meet their needs, providing extra pillows, fans and extension cords. While there were a few reviews noting rude or unhelpful staff, the overwhelming majority of guests felt that the staff was the hotel's greatest asset. The concierge, butler and bar waitress Sofia were all mentioned by name in glowing reviews. Overall, guests of the City Hotel can expect a fantastic experience thanks to the wonderful, friendly and knowledgeable staff.

Pool

The City Hotel boasts an indoor pool, jacuzzi, steam room and gym facilities, which many guests made good use of during their stay. The swimming pool and jacuzzi were described as brilliant, but unfortunately some guests were disappointed by the limited 45-minute time slots and the water temperature, which was said to be too low. However, the staff were said to be great and the cleanliness of the changing rooms was mentioned positively. Families were pleased with the variety of pools available, including a children's pool. For those who didn't get the opportunity to use the pool, there was a lively bar downstairs to enjoy. While some reviewers noted issues with the pool, overall it was described as brilliant and part of a hotel with excellent views and placement.

Parking

Guests of City Hotel have mixed feelings when it comes to parking. The hotel offers free parking, which some visitors find to be a plus, while others found it limited and unavailable upon arrival. However, a few guests were able to park their car a few hours before check-in, which helped them explore the area without worrying about parking. The underground car park is another feature of the hotel that received praise from some but found to be limited by others. Guests that were able to park found the location to be great for easy access to buses, trains and bars, making it a convenient base for exploring the city. Overall, City Hotel's parking situation may be a bit hit or miss, but it is clear that the staff are friendly and helpful in finding guests a parking spot.

Family

If you're looking for a family-friendly hotel, City Hotel is definitely worth considering. The hotel seems to be a favourite among parents due to its great pool that the children can't get enough of. In addition, children's swimming lessons are held on the premises. The hotel is located in a convenient spot, close to numerous attractions and activities, which is handy for families looking for a quick getaway. The family rooms are particularly impressive because of their spaciousness and the fact that they come with two double beds. Having entertainment made this hotel even more appealing for families. It's worth noting that the hotel gets busy during half-term breaks because it's a great place for families with children. The staff are warm and friendly towards the kids, going out of their way to interact with them, give them treats and make their stay a memorable one. One downside is that there are some restrictions as to when children can be in the hotel's public spaces, so it's best to check with the front desk. Overall, the City Hotel comes highly recommended as an excellent place for families with children.

4 Star

The City Hotel boasts a perfect central location, making it an ideal spot for those who want to explore the city. While the hotel offers great value for the money, some guests feel it falls short of its four-star rating and could benefit from some investment. One downside is the lack of drinking water facilities in the room, which makes the tray service quite inconvenient for families travelling with children. Additionally, the charging for overnight fees for parking causes some annoyance, especially for those who notice others availing of parking services without charges. Despite these minor complaints, guests appreciate the friendly and courteous staff. The restaurant experience is especially good, receiving high praise from guests. Overall, the City Hotel provides a brilliant experience for those who want to explore the city within a central location.

Yes, City Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Pool Lap Lanes.

No, a spa isn't available at City Hotel.

No, City Hotel doesn't allow dogs.

Yes, parking facilities are available at City Hotel.

Yes, City Hotel has a gym.

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