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Summary of reviewsHôtel Lutetia in Lourdes is highly praised for its exceptional location, which offers convenient access to both the train and bus stations. Situated just a short walk from Lourdes Sanctuary and the city center, guests find themselves close to major attractions, shops and restaurants. Despite its central placement, the hotel maintains a tranquil atmosphere, providing a peaceful retreat for visitors.
The breakfast at Hôtel Lutetia is frequently lauded as a standout feature, offering excellent value for money with a variety of tasty options. For just 6 euros, guests can enjoy a hearty meal with selections like yogurt, juice, coffee, croissants and eggs. The breakfast service is also noted for its flexibility and readiness, accommodating early departures.
Guests are equally satisfied with the dining options, particularly dinner, which is described as tasty, excellent and reasonably priced. The hotel's meals, prepared with quality ingredients, add convenience to the overall experience in the bustling area of Lourdes. The presence of a nearby pizzeria offering Italian cuisine also provides dining variety.
The rooms at Hôtel Lutetia consistently receive positive reviews for their cleanliness, comfort and spaciousness. Many rooms feature modern, functional bathrooms with large showers, essential amenities and daily cleaning services. While occasionally some guests mention issues with temperature control or soundproofing, the overall consensus is that the rooms provide good value for money.
Cleanliness is a strong point for Hôtel Lutetia with guests frequently praising the spotless condition of both rooms and common areas. The hotel's commitment to high hygiene standards is evident throughout, from the fresh sheets to the immaculate common spaces, reflecting the diligent work of the cleaning staff.
The staff at Hôtel Lutetia are often highlighted for their friendliness, professionalism and attentiveness. Guests appreciate the warm and personalized welcome, as well as the efficiency and commitment to ensuring a pleasant stay. The courteous and helpful nature of the team, including the owners, significantly contributes to the hotel's reputation for excellent service.
While the free wifi receives mixed reviews with some guests experiencing connectivity issues, it is generally considered acceptable for basic use.
Hôtel Lutetia is also noted for its family-friendly atmosphere with a warm and welcoming environment that is ideal for families. The family-run nature of the hotel adds a personal touch, making it a great choice for family vacations. Additionally, the hotel is dog-friendly, allowing pets to stay without extra charges and providing clean facilities for pets.
Overall, Hôtel Lutetia offers a clean, comfortable and well-located stay with excellent dining options, friendly and helpful staff and a welcoming atmosphere for both families and pets. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
3-Star Hotel
Room Types
Twin RoomThis room includes a bathroom with shower and free toiletries and is equipped with a flat-screen TV.
Triple RoomThis room includes a bathroom with shower and free toiletries and is equipped with a flat-screen TV.
Double RoomThis room includes a bathroom with shower and free toiletries and is equipped with a flat-screen TV and a telephone.
Single RoomThis room includes a bathroom with shower and free toiletries and is equipped with a flat-screen TV.
Guest Reviews
8.6
Very Good
Location
Hôtel Lutetia boasts an exceptional location that is frequently praised for its convenience and accessibility. Positioned just steps from the train station, the hotel provides easy connections to both the rail and bus stations, making it a prime choice for travelers relying on public transportation. The close proximity to Lourdes Sanctuary, situated about a 10 to 15-minute walk away, makes it an ideal base for pilgrims and visitors to the grotto shrine complex. It's also near several tourist attractions, shops, restaurants and the bustling city center, ensuring that guests have easy access to necessities and leisure activities.
Despite its central location, the hotel is noted for its tranquil atmosphere, making it a peaceful retreat in the heart of Lourdes. Visitors appreciate the quiet surroundings while still being within walking distance of key sites such as the Basilica and Lourdes Sanctuary. The strategic placement of the hotel not only offers convenience but also enhances the overall experience, connecting guests seamlessly with the spiritual and urban elements of Lourdes. Whether arriving by train or exploring the historic center, Hôtel Lutetia’s location offers the perfect balance.
Breakfast
The breakfast at Hôtel Lutetia is a standout feature for many guests with numerous reviews praising its excellent value for money, copious portions and overall quality. For just 6 euros, guests can enjoy a hearty morning meal that includes a variety of options such as yogurt, juice, coffee, croissants, ham, eggs, fruit, cereal, bread, cheese and butter. Many reviews highlight the breakfast as very tasty and satisfying with adjectives like terrific, very good and delicious frequently mentioned.
Despite being labeled as basic by some, the breakfast offerings are generally seen as sufficient and more than adequate, providing a mix of fresh and quality products. While some guests note that the breakfast could use more variety, the consensus is that it is a great deal, particularly considering the prices in the city.
The breakfast service receives compliments as well with mentions of it being ready and accessible. In cases where guests needed to catch an early train, the staff accommodated them by serving breakfast earlier, showcasing the hotel’s commitment to guest satisfaction. Overall, the breakfast at Hôtel Lutetia is described as abundant, complete and very reasonably priced, making it a strong point of the guest experience.
Dinner
Guests at Hôtel Lutetia have expressed considerable satisfaction with the dining options. The meals, particularly dinner and breakfast, are often highlighted as excellent and offer good value for money. Many reviews praise the dinner as very tasty and delicious with the food being described as excellent and prepared with quality ingredients. The hotel provides a practical choice for dining, especially useful in the busy, tourist-heavy area of Lourdes.
Reviewers mention that dinners are served at reasonable prices and the available options add convenience to the overall experience. Dinner schedules are noted with meals available between 19:00 and 21:00. Some diners found the Italian cuisine offered by a nearby pizzeria to be a simple yet excellent alternative, adding variety to the dining possibilities.
Moreover, the kitchen's non-sophisticated but natural meals, including exquisitely cooked meat and well-prepared chicken, received positive remarks. However, there were occasional comments about meals being simple or having poor seasoning.
Overall, the hotel's dining experience is described as decent and enjoyable with many appreciating the skill of the young chef and the convenience of on-site dining.
Rooms
The rooms at Hôtel Lutetia consistently receive positive feedback from guests for their cleanliness and comfort. Many of the rooms are described as spacious with ample space and good bedding, providing a relaxing experience. The bathrooms, often noted for their modern and functional design, include large showers and are freshly renovated. Guests appreciate the simple yet well-equipped nature of the rooms, highlighting the presence of essential amenities like closets, desks and luggage racks.
Functionality is a standout feature with rooms being serviced daily to maintain high cleanliness standards. Despite the simplicity, the rooms meet most guests' expectations, offering comfort and quietness, making it a suitable choice for short stays. Some specific accommodations, such as superior and double rooms, are particularly favored for their size and comfort.
However, there are minor drawbacks, as some guests report occasional issues with temperature control, noting that the rooms can be either very cold or lack air conditioning. Soundproofing could also be improved, as a few reviews mention noise disturbances.
Overall, Hôtel Lutetia strikes a balance between basic functionality and comfort, presenting good value for money with its clean, spacious and well-maintained rooms.
Beds
The beds at Hôtel Lutetia have garnered considerable praise for their comfort and quality. Guests frequently describe the beds as comfortable with numerous mentions of cozy and soft bedding that promotes a restful night's sleep. The beds are consistently referred to as clean and well-kept, enhancing the overall sleeping experience. Many appreciated the large and very comfortable mattresses, noting the quality of the bedding provided. A majority of the reviews highlight that the mattresses offer a good balance of firmness, suitable for different preferences, although there are occasional mentions of beds being either too firm or too soft for some guests. Overall, the feedback reflects a high standard of comfort with many guests expressing satisfaction with their sleep quality during their stay at the hotel.
Cleanliness
Hôtel Lutetia consistently impresses guests with its exceptional standards of cleanliness. The recurring theme in guest reviews highlights the spotless condition of the rooms and common areas with many praising the meticulous maintenance and tidiness. Rooms are described as very clean, comfortable and well-maintained, offering a fresh and inviting environment. The bathrooms also receive frequent commendations for their cleanliness and functionality.
The hotel overall is noted for being extremely clean with guests frequently mentioning that all areas, from bedrooms to common spaces, are kept in top-notch condition. The structure itself is well-kept, bright and welcoming, reflecting a high level of care and attention to detail. Guests particularly appreciate the regularity with which rooms are cleaned and the spotless upkeep maintained throughout their stay.
This commitment to cleanliness extends to the hotel's cleaning crew, who are recognized for their attentive and thorough work. Whether it's the fresh sheets, tidy rooms, or the immaculate common areas, guests repeatedly acknowledge the high standards of hygiene maintained by the hotel. Overall, Hôtel Lutetia stands out for its exemplary cleanliness, making it a reliable choice for travelers seeking a pristine and comfortable stay.
Staff
Nestled in an enviable location near the train station and not far from the sanctuary, Hôtel Lutetia prides itself on excellent staff service, consistently praised across various guest reviews. Guests frequently highlighted the staff's exceptional friendliness, professionalism and attentiveness. The welcome at the hotel is often described as warm and personalized with the reception team being particularly commended for their responsiveness and customer focus.
The team, including the owners, is recognized for being extremely accommodating and helpful. Descriptions of the staff being kind, available and discreetly attentive were recurrent, underscoring a commitment to ensuring a pleasant stay for all guests. The hotel's staff is lauded for their courteous manner with many reviews mentioning their constant readiness to assist, making the guests feel truly valued and cared for.
Despite a few mentions of moments where the staff was not as welcoming or responsive, the overwhelming sentiment remains positive. Reviews highlight the staff's efficiency and consistent professionalism, contributing significantly to the hotel's reputation for excellent service. In sum, the caring and friendly nature of Hôtel Lutetia's staff stands out as a key factor in creating a memorable and pleasant experience for its guests.
Wi-Fi
Hôtel Lutetia provides free wifi for its guests, though the quality of the connection varies. Some guests reported that the wifi worked well, while others found it intermittent and sometimes weak. Certain areas of the hotel, particularly on some floors, experienced connectivity issues and a few guests noted they were not informed of the wifi password during check-in. Despite these inconsistencies, there were mentions of the wifi being acceptable for general use. Overall, while the hotel does offer complimentary internet access, the signal strength and reliability could see improvements.
Family
Hôtel Lutetia is heralded as an ideal destination for families, featuring a distinctive family-friendly atmosphere that's both welcoming and accommodating for children. Guests repeatedly highlight the family-run nature of the hotel, emphasizing its cozy, well-managed environment which is perfect for a family stay. The family ownership extends beyond mere management; it infuses the entire establishment with a sense of warmth, care and cleanliness that perfectly suits a family-oriented vacation.
The hotel offers an array of family-oriented activities, ensuring that it's great for families and kids. The management's dedication to maintaining a well-kept property and creating a village-like atmosphere only adds to its appeal. The friendly and attentive owners are noted for their ability to balance professional service with a personal touch, making every guest feel part of the family.
Overall, Hôtel Lutetia stands out as an excellent choice for families seeking a welcoming, clean and family-oriented hotel experience in a prime location.
Dog Friendly
Hôtel Lutetia is recognized as a dog-friendly environment where pets are heartily welcomed without any extra charges. Guests appreciate the hotel's accommodating atmosphere, where dogs can stay without incurring additional fees. The hotel allows dogs to accompany their owners and visitors have noted this as a pleasant and considerate aspect. Moreover, the cleanliness of the pet facilities and the absence of extra charges for both pets and luggage storage contribute to a seamless experience for pet owners. This establishment stands out for its readiness to welcome dogs at any time, including nighttime walks.
No, Hôtel Lutetia doesn't have any pool.
No, a spa isn't available at Hôtel Lutetia.
Yes, Hôtel Lutetia welcomes dogs.
No, parking facilities aren't available at Hôtel Lutetia.