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Siena Premium Retreat

Lozenets , Miziya 1 (Show on Map)

9.3

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSiena Premium Retreat - Free Parking enjoys an overwhelmingly positive reception from its guests, making it an excellent choice for a serene, convenient and luxurious stay. The hotel’s prime location, just steps away from beautiful beaches and within walking distance to local attractions, draws significant praise. Guests particularly value how easy it is to access both the beach and town, adding to the retreat’s appeal for families and couples.

The breakfast experience is another highlight with a variety of fresh and high-quality options that cater to diverse tastes. The delicious items, especially croissants and freshly baked bread, often exceed guest expectations, making for a great start to the day. While the dinner reviews are more mixed, many diners appreciate the high standard of food quality in the main restaurant, The Circle, although some discrepancies in the a la carte options and buffet meals are noted.

Rooms at the retreat are highly regarded for their freshness, spaciousness and modern decor. Cleanliness is consistently lauded with daily housekeeping maintaining high standards. Guests find the rooms comfortable and quiet, contributing to restful sleep, although direct pool access does lead to occasional privacy concerns.

Guests also commend the retreat for its exceptional cleanliness, extending from the rooms to the pool and other facilities. The modern and neat appearance of the hotel enhances the overall guest experience. The staff receive high marks for their professionalism and friendliness with guests particularly noting the attentive and polite service. Occasional language barriers do present minor communication challenges, but the staff's welcoming nature and dedication to ensuring a pleasant stay are well appreciated.

The pool area is a standout feature, praised for its cleanliness and setup conducive to both relaxation and family fun. Despite minor issues like occasional damage or flooding, the overall ambiance and quality of the pool remain positive.

Proximity to the beach is frequently highlighted with guests enjoying the convenience of a short walk to the sands. Various parking options, including free outdoor parking and a secure underground garage, add to the convenience, although the condition of the outdoor parking could be better.

Comfortable, large beds with high-quality linen and towels contribute to a restful experience, making the retreat a preferred choice for those prioritizing comfort.

While Siena Premium Retreat delivers a lovely environment and good hospitality, some improvements in staff experience and service efficiency are needed to fully match five-star expectations. Despite these areas for growth, the retreat's many positive attributes promise a memorable and enjoyable stay for all its guests.
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Categories

Luxury Hotel

A 5-star hotel located by the beach in Lozenets. It offers a luxurious experience with an elegant atmosphere, first-class customer service, a wellness center, outdoor swimming pool, and diverse accommodation options including deluxe rooms with direct pool access and family apartments.

Hotel for Honeymoon

This hotel provides a luxurious and serene environment with modern decor and spacious rooms. Its proximity to beaches and local attractions makes it a convenient and enjoyable choice for honeymooners.

Family Friendly Hotel

Highly rated by families, suggesting it offers amenities and services suitable for family stays.

Dog Friendly Hotel

This hotel is pet-friendly and offers free parking. It is listed as an ideal option for those traveling with pets, suggesting it provides amenities to make pets feel at home.

Romantic Hotel

Located in Lozenets, this retreat offers a secluded and tranquil setting with beautiful views of the surrounding nature. The retreat provides a romantic escape for couples seeking privacy and serenity.

Hotel with Swimming Pool

This 5-star hotel offers an outdoor swimming pool, a spa and wellness centre with a hot tub and a sauna. It also provides room service and has both free outdoor and paid underground parking, including a charging station for electric cars.

Outdoor Pool

Business Hotel

As a premium retreat, it may offer services and amenities that cater to business travelers seeking a relaxing and productive environment.

Accessible Hotel

Siena Premium Retreat offers comprehensive accessibility features, including accessible parking, a lift, and is wheelchair accessible. Specific bathroom adaptations include a toilet with grab rails, a lower bathroom sink, and an emergency cord. The hotel provides rooms and facilities specifically designed for disabled guests.

Hotel with EV Charging Stations

Siena Premium Retreat is listed as one of the hotels with EV charging stations in Tsarevo.

Hotel with Outdoor Pool

This 5-star hotel provides luxurious accommodations with an outdoor swimming pool, a fitness center, and a garden. It stands out with its room service and a 24-hour front desk, ensuring a comfortable and convenient stay.

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Spa facilities:

Private massage and treatment room(s)

Sauna(s)

Steam room(s) / Hammam(s)

Hot tub(s) / Jacuzzi(s)

Fitness area

Sun loungers

Spa facilities opening hours: 07:30 - 20:30

Cost for using spa facilities: Free for guests

Hotel with Parking

EV charging stations

Hotel with Gym

5-Star Hotel

Room Types

Deluxe Twin Room with Balcony Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as pool views. The unit offers 2 beds.

Deluxe Double Room with Balcony Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as pool views. The unit has 2 beds.

Family Suite with Balcony This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Deluxe Open Space Studio Offering free toiletries and bathrobes, this studio includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned studio offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Deluxe Double Room with Pool Access - Adults Only The spacious double room features air conditioning, a minibar, a terrace with pool views as well as a private bathroom boasting a shower. The unit has 1 bed.

About Siena Premium Retreat

License: Ц2-1ЕН-0УЧ-А1

Guest Reviews

9.3

Excellent

Location

Siena Premium Retreat boasts a prime location highly praised by guests for its proximity to beautiful beaches. Located just steps away from the sands with some reviews noting the beach being merely 20 to 50 meters away, the hotel offers unparalleled convenience for beachgoers. The retreat is also nestled in a quiet area, providing a serene atmosphere while still being within walking distance to the central beach in Lozenets and other local attractions. Guests highlight the ease of access to both the beach and town, making it an excellent choice for families and couples alike. Although there were a few mentions of being situated in a crowded place or far from some points of interest, the overwhelmingly positive feedback centers on the retreat's exceptional and strategic location near the shores of Zanzibar and other key spots, ensuring a memorable stay.

Breakfast

The breakfast at Siena Premium Retreat is highly praised by guests for its excellence and variety. Reviews highlight the diverse and rich offerings with many describing the breakfast as delicious with abundant choices and fresh, high-quality food. Guests consistently find the breakfast to be very good, tasty and exceeding expectations, offering a wide range of options to suit different tastes. The croissants, freshly baked bread and other unique items receive special mentions for their deliciousness. Despite a few comments about repetitiveness, the overall sentiment is that the breakfast is fantastic, plentiful and a great start to the day.

Dinner

Nestled in the luxurious ambiance of Siena Premium Retreat, the dining experience seems to be a mixed bag based on guest reviews. The hotel's main restaurant, The Circle, has received numerous compliments for its food quality, particularly highlighting the high standards of its dishes, which several guests compared favorably to five-star dining. Notable mentions include the delightful mushroom cream-soup and the best Iberian pork and octopus some guests have ever tasted. Many patrons also lauded the service provided by both the restaurant and bar staff.

However, the a la carte dining experience received less favorable feedback with some diners describing their meals as subpar and not meeting their expectations. The buffet-style meals offered varied in quality with some guests appreciating the overall high quality, while others felt the selection and quality were lacking. Specific issues such as raw pork chops and blanched potatoes in the half-board dinner were noted by some as detractors from an otherwise commendable dining establishment. Despite these inconsistencies, several guests reported having perfect dinners and enjoying their overall dining experience at the hotel.

Rooms

Siena Premium Retreat – Free Parking impresses guests with its fresh, bright and modern rooms, consistently praised for their spaciousness. The rooms are new, nicely furnished and beautifully decorated with attention to detail. Cleanliness is a highlight with guests noting that the rooms are impeccably maintained and cleaned daily. Comfort is paramount, boasting large, cozy beds contributing to a quiet and restful sleep. Several rooms offer direct access to the pool, though some guests mention a lack of privacy. Overall, the combination of tasteful decor, ample space and a comfortable atmosphere make the rooms at Siena Premium Retreat a standout feature for visitors seeking a luxurious and refreshing stay.

Beds

Siena Premium Retreat stands out for its exceptional bedding, frequently praised by guests for offering a truly restful experience. Visitors consistently describe the beds as very comfortable with some noting the large size and extra comfort of the mattresses. The bed linen and towels receive high marks for their quality and pristine condition, contributing to an overall sense of luxury and care. The combination of these elements ensures a comfortable and satisfying stay, making the Retreat a top choice for those prioritizing a good night's sleep.

Cleanliness

Siena Premium Retreat - Free Parking consistently impresses guests with its top-notch cleanliness standards. Reviewers highlight the hotel's beautifully clean and modern rooms, which remain well-maintained throughout their stay. Guests appreciate the impeccable cleaning service, noting that rooms are cleaned every day without fail. The entire hotel, including all facilities and the pool, is described as super clean with cleanliness at a high level. Many point out the comfortable, cozy atmosphere of the clean rooms and the overall modern and neat appearance. Despite some feedback on the presentation and variety of amenities, Siena Premium Retreat stands out as a clean, quiet and pleasant place to stay, ensuring a comfortable experience for all visitors.

Staff

At the 'Siena Premium Retreat - Free parking,' the overall sentiment towards the staff is highly positive with guests frequently commending their professionalism and friendliness. Reviews highlight the staff's exceptional politeness, attentiveness and competence with many guests noting their willingness to go above and beyond to meet clients' needs. The reception staff is particularly mentioned for being very helpful and polite.

Numerous comments emphasize the staff's friendliness, availability and efficient service with descriptions such as incredibly friendly, very nice and exceptionally attentive being common. Guests appreciate the staff's welcoming nature and their focus on ensuring a pleasant stay.

However, there are occasional mentions of communication barriers with some staff members not speaking English or Bulgarian fluently, which has led to difficulties in communication. Despite this, the majority of guests still find the staff’s kindness and effort in taking good care of the guests to be commendable.

In summary, while there are minor areas for improvement, particularly in language skills, the staff at Siena Premium Retreat are predominantly praised for their professional, friendly and helpful demeanor, contributing significantly to the positive guest experience.

Pool

Siena Premium Retreat features a lovely pool area that consistently gets high marks for cleanliness and quality. Guests frequently mention the direct access to the pool from their rooms, making it a convenient and enticing feature. The pool itself is described as super clean and just amazing with a perfect setup for both relaxation and fun for children. Despite some reported issues such as damage and occasional flooding, the overall impression remains positive thanks to the pool’s top-notch quality and the very nice atmosphere in the pool area. Families are particularly pleased with the clean kids' pool and the designated relaxation area. The pool extends impressively through the entire hotel, adding to its appeal. However, a minor drawback mentioned was the occasional appearance of a lizard in the pool.

Overall, despite some small setbacks, the swimming pool at Siena Premium Retreat stands out as a key highlight, contributing significantly to the peaceful and enjoyable ambiance of the hotel.

Beach

Siena Premium Retreat boasts a prime location with close proximity to the beach. Guests frequently highlight that the beach is merely a few steps away, taking approximately 2 minutes to reach on foot. The central beach in Lozenets is described as being easily accessible, described as just 200 meters from the hotel and only a short walk away. While one review noted the beach as too far, the majority emphasize its convenient distance of just about 20 meters. The ease of access to the beach appears to be a consistent and positive trait among the reviews.

Parking

Siena Premium Retreat offers various parking options for guests, including free parking. While the outdoor parking is spacious and perfect for families, some guests have noted that its condition could be improved. The hotel also provides an underground garage, which is ideal for those seeking secure parking, though it's important to be aware that this option can incur an additional daily cost. Overall, the availability and variety of parking choices are appreciated, contributing to the convenience and ease of staying at this retreat.

5 Star

Siena Premium Retreat offers a lovely and clean environment with good hospitality, deserving recognition for its positive aspects. However, the staff needs more experience to deliver the level of service expected at a 5-star hotel, as they can be slow and lack understanding of high-end service standards. While the hotel itself and the staff are nice, there is room for improvement to meet the advertised five-star experience fully. The addition of penalties for swimming towels might be a point of contention for some guests. Overall, the hotel has potential but could benefit from training to enhance service efficiency and quality.

Yes, Siena Premium Retreat has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Siena Premium Retreat. For more information, read the answers to the Spa questionnaire

Yes, Siena Premium Retreat welcomes dogs.

Yes, parking facilities are available at Siena Premium Retreat.

Yes, Siena Premium Retreat has a gym.

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