Hotel Grey
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Summary of reviewsHotel Grey in Luxembourg consistently receives praise for its strategic and convenient location, particularly for travelers arriving by train due to its proximity to the main train station and access to public transportation. The central location also offers easy access to shops, restaurants and bars, making it a prime choice for visitors wishing to explore Luxembourg's attractions.
The hotel rooms are frequently commended for their modern, stylish design and cleanliness. Guests appreciate the spaciousness, comfort and well-appointed amenities, including large beds and rain showers. However, there are occasional mentions of smaller, darker rooms and inconsistent maintenance issues, though the overall sentiment remains positive.
Guests generally have a favorable view of the hotel's dining options, particularly dinners at the affiliated nearby restaurants, which are praised for their high-quality cuisine and accommodating staff. While breakfast receives mixed reviews—some find it fresh and tasty, others are inconvenienced by its off-site location and limited variety—the dinner experiences tend to leave a more favorable impression.
Cleanliness and hygiene standards at Hotel Grey are typically high with many guests highlighting the spotless condition of their rooms and public areas. Despite some isolated reports of lapses, the majority of reviews reflect a clean, comfortable stay with attentive housekeeping.
The staff at Hotel Grey are consistently lauded for their friendliness, helpfulness and professionalism. Many guests note the accommodating and multilingual reception team, whose courteous and efficient service significantly enhances the overall guest experience.
Wi-Fi connectivity is described as generally good, though some guests experience weaker signals and inconsistent performance depending on room location.
For families, the hotel offers practical solutions with family-sized rooms, but potential guests should be mindful of the surrounding area's safety and noise, especially at night. The nightlife in the vicinity contributes to a lively atmosphere, but can also lead to discomfort due to noise and the presence of various disturbances.
Overall, Hotel Grey strives to deliver a modern, comfortable and centrally located accommodation experience with excellent staff and dining options. While there are areas for improvement, particularly with breakfast variety and some aspects of room maintenance, the hotel largely meets the expectations of travelers seeking convenience and reliability in Luxembourg.
Categories
The hotel rooms are frequently commended for their modern, stylish design and cleanliness. Guests appreciate the spaciousness, comfort and well-appointed amenities, including large beds and rain showers. However, there are occasional mentions of smaller, darker rooms and inconsistent maintenance issues, though the overall sentiment remains positive.
Guests generally have a favorable view of the hotel's dining options, particularly dinners at the affiliated nearby restaurants, which are praised for their high-quality cuisine and accommodating staff. While breakfast receives mixed reviews—some find it fresh and tasty, others are inconvenienced by its off-site location and limited variety—the dinner experiences tend to leave a more favorable impression.
Cleanliness and hygiene standards at Hotel Grey are typically high with many guests highlighting the spotless condition of their rooms and public areas. Despite some isolated reports of lapses, the majority of reviews reflect a clean, comfortable stay with attentive housekeeping.
The staff at Hotel Grey are consistently lauded for their friendliness, helpfulness and professionalism. Many guests note the accommodating and multilingual reception team, whose courteous and efficient service significantly enhances the overall guest experience.
Wi-Fi connectivity is described as generally good, though some guests experience weaker signals and inconsistent performance depending on room location.
For families, the hotel offers practical solutions with family-sized rooms, but potential guests should be mindful of the surrounding area's safety and noise, especially at night. The nightlife in the vicinity contributes to a lively atmosphere, but can also lead to discomfort due to noise and the presence of various disturbances.
Overall, Hotel Grey strives to deliver a modern, comfortable and centrally located accommodation experience with excellent staff and dining options. While there are areas for improvement, particularly with breakfast variety and some aspects of room maintenance, the hotel largely meets the expectations of travelers seeking convenience and reliability in Luxembourg.
Hotel for Honeymoon
A modern city hotel that can appeal to couples seeking a contemporary stay in a central location. Offers a comfortable and stylish base for a city honeymoon.
Hotel near Nightlife Spots
Located on rue Joseph Junk, this hotel is close to the Gare area, providing access to its bars and restaurants. The central location allows for easy exploration of the city's nightlife.
3-Star Hotel
Located in Luxembourg City, this hotel offers essential amenities for a comfortable stay. Its location provides convenient access to nearby attractions.
Boutique-style Hotel
Family Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
Hotel Grey in Luxembourg boasts a highly convenient and central location that makes it ideal for travelers, especially those arriving by train. Just steps away from the main train station, the hotel is perfectly positioned for seamless access to Luxembourg’s excellent public transportation network, including buses and trams. Many guests highlight the ease of reaching the city center, which is a short walk or a few minutes by tram from the hotel. The proximity to transport links is complemented by easy access to shops, restaurants and bars, making everyday conveniences readily available.
However, while the hotel's location opposite the train station is praised for its convenience, some guests noted that the surrounding area can feel unsafe and noisy at times, especially at night. Despite these concerns, the general consensus remains that Hotel Grey offers a strategic base for exploring Luxembourg with quick connections to the city’s key attractions and lively urban environment.
The breakfast experience at Hotel Grey is a mix of positive and critical feedback. Guests often appreciated the quality and freshness of the food, describing it as generous, freshly prepared and served at the restaurant across the street or at the nearby train station’s restaurant, Quay Steffen. The convenience of having breakfast at a real restaurant, despite being off-site, was seen as a nice, worthwhile idea by several reviewers. Many guests found the breakfast to be good with an extensive and varied assortment and some even described it as excellent and above their expectations. Positive comments highlighted the tasty omelettes, decent selection and good value for money.
However, there were notable downsides mentioned. Many guests were disappointed with the breakfast being off-site and found it inconvenient to have their meals outside the hotel premises. The breakfast experience was marred for some by a lack of variety, insufficient quantity and occasional issues like stale or cold food, missing items and poor service. Some also felt that the cost of breakfast was too high for what was offered, describing it as basic, mediocre and not worth the price. Criticism included limited options, unrefilled items at the buffet and an overall poor presentation, especially for a hotel marketed as a four-star venue.
In summary, while the breakfast at Hotel Grey has its fans, who appreciated the fresh and tasty offerings at the nearby restaurant, there’s significant room for improvement in both the service and variety to meet broader guest expectations and justify the cost.
When it comes to dining at Hotel Grey, guests have shared a variety of experiences, mostly tilting towards the positive side. Many guests praised the hotel's association with several nearby restaurants, highlighting the excellent and delicious meals available at the brasserie next door. The adjoining restaurant was frequently mentioned for its lovely food and the Italian and Portuguese restaurants accessible from the hotel also received commendations for their high-quality cuisine and friendly staff.
The proximity to numerous cafés, bars and dining spots in the surrounding area adds a significant advantage for guests, providing a range of options for every meal. Despite some criticisms regarding breakfast and occasional remarks about buffets being overpriced, the overall sentiment points towards high satisfaction with dinner experiences. Guests particularly appreciated the late-night dining availability and the perfect quality dinners they enjoyed.
The bar collaborating with the hotel, Helias, has also received favorable comments, especially for its relaxing atmosphere and service. While there were some concerns about late-night disturbances and limited leisure options within the hotel itself, the multitude of nearby dining establishments contributed to an overall positive dining experience at Hotel Grey.
Hotel Grey offers a modern and stylish accommodation, characterized by its clean and thoughtfully designed rooms. Many guests praised the spaciousness and modern decor of the rooms with particular highlights including large, comfortable beds and well-appointed bathrooms featuring rain showers. Some rooms also come with additional amenities such as balconies, air conditioning and kitchen facilities.
Although the room sizes vary with some guests noting smaller and darker rooms, the overall cleanliness and modern facilities stand out as consistent positive features. Design elements are functional and stylish with several rooms having unique layouts and fun decorations, which add to the charm of the hotel.
The comfort of the rooms is frequently mentioned with well-equipped spaces that include all necessary amenities such as coffee and tea facilities, minibars and even ironing boards in some cases. Guests also appreciated the quiet environment, especially those located on the courtyard side, ensuring a restful stay despite the occasional noise from the street or within the hotel.
While some guests experienced issues such as dust, mold in the bathroom or noise from other rooms, the general sentiment remains positive. The attentive room service and the modern, clean interiors contribute to a pleasant and comfortable stay at Hotel Grey.
The beds at Hotel Grey generally receive mixed feedback from guests. Many reviewers praised the beds for being comfortable, often noting that they enjoyed a good night's sleep and found the mattresses to be of reasonable firmness. Cleanliness and the presence of comfortable bedding were also highlighted positively on numerous occasions. However, the size of the beds appears to be a consistent issue with multiple remarks about them being too small, especially for two people, often citing a width of only 1.40 meters. Some guests also found the mattresses to be overly soft or overly hard, which negatively impacted their sleep quality. Pillows were another point of contention, frequently described as being of low quality with some guests finding them uncomfortable. Despite these drawbacks, there was a notable number of reviews that appreciated the good-sized and large beds offered in some rooms, contributing to an overall satisfactory bedding experience for many visitors.
Hotel Grey offers a mixed yet predominantly positive impression when it comes to cleanliness. Guests frequently praise the hotel for its spotlessly clean, modern rooms that are cozy and comfortable. Many have noted daily cleaning routines and neat, well-equipped spaces, highlighting the hotel's overall top-notch hygiene standards. The clean and modern interiors of both the rooms and the hotel building have been a recurrent highlight with some guests specifically mentioning the cleanliness of the shower and bathrooms.
However, there are also mentions of occasional lapses in cleanliness. A few guests reported issues such as dusty rooms, dirty floors and stained towels upon arrival. Some even experienced unpleasant odors in the bathrooms and from the sewer. Despite these instances, most reviews indicate that housekeeping generally does a good job with many describing their rooms as very clean upon arrival.
In summary, while there are occasional housekeeping oversights, Hotel Grey is largely commended for its clean, cozy and modern atmosphere, providing a comfortable stay for its guests.
Hotel Grey has garnered impressive feedback for its staff, who are regularly described as friendly, helpful and attentive. Guests consistently note the welcoming and accommodating nature of the reception team, who are often praised for being polite, efficient and multilingual. The hotel's employees are recognized for their swift and positive responses to issues, coupled with a keen eagerness to assist.
Reception staff are highlighted for always offering courteous service, providing helpful tips and thorough explanations, although a few instances noted challenges with English communication. The genuine kindness and attentiveness of the housekeeping and restaurant teams also frequently come up in reviews, enhancing the overall guest experience.
Despite some isolated mentions of unfriendliness, particularly during breakfast service, the overwhelming majority of comments emphasize the staff's warm, considerate and service-minded approach. Guests appreciate how the employees go above and beyond to ensure a pleasant stay, contributing significantly to the positive overall impression of the hotel.
Hotel Grey offers a mixed experience when it comes to Wi-Fi connectivity. Many guests have highlighted the availability of good Wi-Fi with some noting that it is both fast and reliable, making it ideal for general browsing and casual use. Free Wi-Fi is a complimentary service offered by the hotel with some guests enjoying a strong and stable connection right in their rooms. However, there are several mentions of weaker signals and inconsistent connectivity, particularly on the fourth floor and in specific rooms such as room 402. Internet speed has ranged from acceptable to low, which may impact activities requiring higher bandwidth, like online calls. Despite the generally good reviews, a few guests faced significant issues with Wi-Fi, including instances where the connection was entirely absent or not working at all. Overall, while the hotel does provide Wi-Fi, guests might experience varying levels of performance depending on their room location and specific needs.
Hotel Grey presents a mixed bag for families when it comes to their stay experience, particularly due to the surrounding area. Although the street where the hotel is located has been described as quite rundown with mentions of prostitution, drugs and a noticeable presence of homeless individuals, inside the hotel offers several positives that could cater to family needs.
The hotel's location is praised for its convenience as a base for city trips and it offers family-sized rooms which are ideal for larger groups visiting together. Some guests plan to return with their families, appreciating the value for money that the hotel offers.
However, it's essential to note there are concerns regarding the overall comfort and safety for families, especially women and children, when walking around the locality at night. The noise from the surrounding area has raised discomfort among some visitors. Moreover, the room design, including a transparent glass separation for the shower, may not be suitable for non-intimate companions, which could be a minor inconvenience for family groups.
In summary, while Hotel Grey does provide practical and cost-effective solutions for families, potential guests should consider the external environment and personal comfort levels when making their decision.
The nightlife around Hotel Grey presents a mixed experience for visitors. The hotel is situated in a lively neighborhood with several nightclubs and cocktail bars, attracting a diverse crowd and contributing to a bustling atmosphere. Its convenient location, close to the train station, offers easy access to various shops for a quick bite and serves as a good base for city visits with a nice café just around the corner.
However, potential guests should be prepared for certain challenges in the area. The neighborhood is known for its nightly noise, often due to shouting people, especially with the presence of clubs nearby. There are frequent reports of drug addicts and homeless individuals in the vicinity, making the area feel unsafe for evening strolls or sitting outside at a café. Some travelers have felt uneasy or uncomfortable due to the various disruptions and the "adult climate" that characterizes the streets at night, including proximity to brothels and a significant number of men drinking.
For those planning a quick overnight stay and less intending to explore the nightlife extensively, Hotel Grey can still offer a viable option. Inside the hotel, guests often find it to be a calm and secure refuge amidst the surrounding chaos.
Hotel Grey offers a modern and stylish ambiance with well-equipped rooms and friendly staff proficient in English. The hotel's location opposite the train station makes it a convenient choice for travelers. Guests appreciate the newly refurbished and clean rooms, highlighting the hotel's commitment to maintaining high cleanliness standards. Despite these positive aspects, there is a stark contrast in opinions regarding its four-star status. Multiple reviews suggest that the hotel does not meet the expectations of a four-star establishment with some labeling it as comparable to a three-star or even a two-star hotel. Specific criticisms include limited breakfast options and facilities that do not correspond to its claimed star rating. While some aspects, like staff dedication and room quality, are praised and considered four-star-worthy, the overall consensus is that Hotel Grey falls short of the four-star benchmark.
Located conveniently in the city center, Hotel Grey presents itself as an optimal choice for business travelers. Its atmosphere is very businesslike, offering a comfortable and efficient space for solo work-related travels. The hotel's modern, stylish rooms are both comfortable and well-adapted for business needs with features like a well-functioning minibar for cooling and a luxurious bathroom to relax in after a busy day.
Guests appreciated the promptness of both check-in and check-out processes, as well as the hotel's affordable pricing for Luxembourg standards. The hotel also provides necessary amenities such as good TV programs and a reliable internet connection, although some guests noted that the internet speed ranged from 5 to 20MB.
Although the rooms were equipped with WiFi, some felt there was a lack of other business facilities like printers and larger desks, which could enhance the business-friendliness of the hotel. Noise from nearby restaurants and bars was mentioned, potentially affecting light sleepers, but the presence of a small balcony in some rooms was a nice touch.
Overall, Hotel Grey is ideal for short business trips with its convenient location, fast invoicing via email and a focus on the essentials needed for a productive stay.
Hotel Grey, a boutique establishment, is praised for its modern equipment and stylish furnishings. The hotel exudes a unique, minimalistic aesthetic with its black and red color scheme accented by modern frames, contributing to a nice vibe. Despite its size, guests find the rooms well-furnished and appreciate the modern, chic decor. Located in a very convenient area, it offers a compelling blend of style and functionality that appeals to those seeking a distinctive and contemporary stay.
‘Hotel Grey’ offers a romantic getaway ideal for couples seeking a memorable experience. Guests highlight the transparent glass shower, which adds a unique and modern touch to the room's design. Many express a desire to return, underscoring the hotel’s appeal for repeat visits. The hotel is described as a cozy and intimate setting, perfect for solitary nights after events. It is particularly noted as an ideal spot for special occasions like honeymoons, offering a warm and inviting atmosphere that enhances romantic stays. Although one review suggests it may not be suitable for all couples, the overall sentiment leans towards a positive and enchanting experience for those looking to enjoy quality time together. The location of ‘Hotel Grey’ also contributes to its charm, providing a convenient and appealing backdrop for romantic escapades.
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Location
However, while the hotel's location opposite the train station is praised for its convenience, some guests noted that the surrounding area can feel unsafe and noisy at times, especially at night. Despite these concerns, the general consensus remains that Hotel Grey offers a strategic base for exploring Luxembourg with quick connections to the city’s key attractions and lively urban environment.
Breakfast
However, there were notable downsides mentioned. Many guests were disappointed with the breakfast being off-site and found it inconvenient to have their meals outside the hotel premises. The breakfast experience was marred for some by a lack of variety, insufficient quantity and occasional issues like stale or cold food, missing items and poor service. Some also felt that the cost of breakfast was too high for what was offered, describing it as basic, mediocre and not worth the price. Criticism included limited options, unrefilled items at the buffet and an overall poor presentation, especially for a hotel marketed as a four-star venue.
In summary, while the breakfast at Hotel Grey has its fans, who appreciated the fresh and tasty offerings at the nearby restaurant, there’s significant room for improvement in both the service and variety to meet broader guest expectations and justify the cost.
Dinner
The proximity to numerous cafés, bars and dining spots in the surrounding area adds a significant advantage for guests, providing a range of options for every meal. Despite some criticisms regarding breakfast and occasional remarks about buffets being overpriced, the overall sentiment points towards high satisfaction with dinner experiences. Guests particularly appreciated the late-night dining availability and the perfect quality dinners they enjoyed.
The bar collaborating with the hotel, Helias, has also received favorable comments, especially for its relaxing atmosphere and service. While there were some concerns about late-night disturbances and limited leisure options within the hotel itself, the multitude of nearby dining establishments contributed to an overall positive dining experience at Hotel Grey.
Rooms
Although the room sizes vary with some guests noting smaller and darker rooms, the overall cleanliness and modern facilities stand out as consistent positive features. Design elements are functional and stylish with several rooms having unique layouts and fun decorations, which add to the charm of the hotel.
The comfort of the rooms is frequently mentioned with well-equipped spaces that include all necessary amenities such as coffee and tea facilities, minibars and even ironing boards in some cases. Guests also appreciated the quiet environment, especially those located on the courtyard side, ensuring a restful stay despite the occasional noise from the street or within the hotel.
While some guests experienced issues such as dust, mold in the bathroom or noise from other rooms, the general sentiment remains positive. The attentive room service and the modern, clean interiors contribute to a pleasant and comfortable stay at Hotel Grey.
Beds
Cleanliness
However, there are also mentions of occasional lapses in cleanliness. A few guests reported issues such as dusty rooms, dirty floors and stained towels upon arrival. Some even experienced unpleasant odors in the bathrooms and from the sewer. Despite these instances, most reviews indicate that housekeeping generally does a good job with many describing their rooms as very clean upon arrival.
In summary, while there are occasional housekeeping oversights, Hotel Grey is largely commended for its clean, cozy and modern atmosphere, providing a comfortable stay for its guests.
Staff
Reception staff are highlighted for always offering courteous service, providing helpful tips and thorough explanations, although a few instances noted challenges with English communication. The genuine kindness and attentiveness of the housekeeping and restaurant teams also frequently come up in reviews, enhancing the overall guest experience.
Despite some isolated mentions of unfriendliness, particularly during breakfast service, the overwhelming majority of comments emphasize the staff's warm, considerate and service-minded approach. Guests appreciate how the employees go above and beyond to ensure a pleasant stay, contributing significantly to the positive overall impression of the hotel.
Wi-Fi
Family
The hotel's location is praised for its convenience as a base for city trips and it offers family-sized rooms which are ideal for larger groups visiting together. Some guests plan to return with their families, appreciating the value for money that the hotel offers.
However, it's essential to note there are concerns regarding the overall comfort and safety for families, especially women and children, when walking around the locality at night. The noise from the surrounding area has raised discomfort among some visitors. Moreover, the room design, including a transparent glass separation for the shower, may not be suitable for non-intimate companions, which could be a minor inconvenience for family groups.
In summary, while Hotel Grey does provide practical and cost-effective solutions for families, potential guests should consider the external environment and personal comfort levels when making their decision.
Nightlife
However, potential guests should be prepared for certain challenges in the area. The neighborhood is known for its nightly noise, often due to shouting people, especially with the presence of clubs nearby. There are frequent reports of drug addicts and homeless individuals in the vicinity, making the area feel unsafe for evening strolls or sitting outside at a café. Some travelers have felt uneasy or uncomfortable due to the various disruptions and the "adult climate" that characterizes the streets at night, including proximity to brothels and a significant number of men drinking.
For those planning a quick overnight stay and less intending to explore the nightlife extensively, Hotel Grey can still offer a viable option. Inside the hotel, guests often find it to be a calm and secure refuge amidst the surrounding chaos.
4 Star
Business
Guests appreciated the promptness of both check-in and check-out processes, as well as the hotel's affordable pricing for Luxembourg standards. The hotel also provides necessary amenities such as good TV programs and a reliable internet connection, although some guests noted that the internet speed ranged from 5 to 20MB.
Although the rooms were equipped with WiFi, some felt there was a lack of other business facilities like printers and larger desks, which could enhance the business-friendliness of the hotel. Noise from nearby restaurants and bars was mentioned, potentially affecting light sleepers, but the presence of a small balcony in some rooms was a nice touch.
Overall, Hotel Grey is ideal for short business trips with its convenient location, fast invoicing via email and a focus on the essentials needed for a productive stay.
Boutique-Style
Romantic
No, Hotel Grey doesn't have any pool.
No, a spa isn't available at Hotel Grey.
No, Hotel Grey doesn't allow dogs.
Yes, parking facilities are available at Hotel Grey.
Yes, Hotel Grey has a gym.
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