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Altstadt Hotel Magic Luzern

Luzern , Kornmarkt (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAltstadt Hotel Magic Luzern is widely praised for its exceptional location in Lucerne's historic old town, offering convenience and easy access to major attractions like the Chapel Bridge, central train station and ferry terminal. The surrounding picturesque squares, scenic views of the Reuss river and the vibrant culture of nearby restaurants, bars and shops add to its charm. The hotel provides valet parking, making it a hassle-free choice for travelers with cars.

Guests appreciate the breakfast experience, served at the nearby Hotel Krone. The varied and plentiful buffet, which includes fresh fruit salad and even prosecco, is frequently described as excellent and plentiful. The extended breakfast hours until 12 PM accommodate relaxed mornings, further enhancing guest satisfaction despite some finding it pricey.

Themed rooms at the hotel offer a unique and memorable lodging experience with choices like the Swiss Chalet, Farmer, Egyptian and Pirate rooms. Guests enjoy the spaciousness, cleanliness and fantastic views these rooms provide. Amenities such as whirlpools, jacuzzis and coffee machines with free capsules contribute to the comfort of the stay. Although some rooms may have outdated furnishings or issues like noise from nearby restaurants, the majority of guests find the creative décor and friendly staff to be standout features.

Cleanliness receives mixed reviews. While many guests find the accommodations to be clean and well-maintained by the diligent cleaning staff, others report issues like cobwebs, unclean bathrooms and inadequate upkeep during their stay.

The hotel's staff is highly regarded for their friendliness, professionalism and helpfulness, consistently enhancing the overall guest experience. The reception team is particularly noted for their efficient handling of complaints and thoughtful attention to guest needs.

The hotel's WiFi service, however, often falls short of guest expectations with frequent reports of weak signals and connectivity issues.

Altstadt Hotel Magic Luzern's central location immerses visitors in the vibrant nightlife of Lucerne. Though this bustling atmosphere offers numerous entertainment and dining options, it can lead to higher noise levels and occasional disruptions from nearby activities. Additionally, the lack of air conditioning and views of building walls instead of scenic vistas can detract from the experience.

Opinions on bed comfort vary with several guests finding the beds large and comfortable, while others report issues with hardness, sagging and noisy springs.

Overall, Altstadt Hotel Magic Luzern provides a charming, eccentric and historically rich accommodation option that offers a unique experience in the heart of Lucerne, making it a worthwhile choice for travelers looking to explore the old town with ease and comfort.
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Hotel for Honeymoon

Located on Kornmarkt, this hotel offers uniquely decorated suites with Jacuzzis. The themed rooms and central location provide a memorable and convenient stay. The hotel's individual style and romantic suites make it a special choice.

Hotel near Nightlife Spots

Located on Kornmarkt, this hotel is situated in the heart of Lucerne's old town, surrounded by restaurants and bars. Its central location provides immediate access to the city's nightlife.

Small Hotel

This hotel is located in the old town of Lucerne, close to the Chapel Bridge and other attractions. The rooms are individually decorated and have a unique charm.

Historic Hotel

Business Hotel

Hotel for Adults Only

3-Star Hotel

Room Types

Angel Room This room is decorated with elegant furnishing and features a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a bath tub and shower, toilet and hairdryer.

Symphony Room Offering a classic decor, the room features a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower or bath, toilet and a hairdryer.

Mystic Room Boasting a burlesque decor, this room offers a minibar, flat-screen TV, radio and coffee maker. The room features a seating area with a coffee table. Ensuite bathroom comes with a shower or bath, toilet and a hairdryer.

Farmer Room Offering a farm inspired decor with wooden furnishing, the room features a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower or bath, toilet and a hairdryer.

Lotus Room -bamboo bed -bathroom with shower or bath, WC and hairdryer -They all feature a minibar, a fan (no air conditioning), safe, TV / radio and coffee maker Delizio -No Elevator from the Groundfloor -Baby cots are unfortunately not possible -Pets are not allowed

Pirate Room -adventure of sleeping on a Pirate ship -bathroom with shower or bath, WC and hairdryer -minibar, a fan (no air conditioning), safe, TV / radio and coffee maker Delizio -No elevator from the groundfloor -Baby cots are unfortunately not possible -Pets are not allowed

Swiss Chalet Furnished with rustic wooden furniture, this room offers a minibar, a flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower or bath, toilet and a hairdryer.

Egypt Room Featuring a classic Egyptian decor, this room offers a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower or bath, toilet and a hairdryer.

Honeymoon Suite Overlooking the River Reuss, this elegantly furnished room offers a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a bath tub, separate shower, toilet and hairdryer.

Aladin Room This elegantly decorated room features a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower, toilet and a hairdryer.

Lionheart Suite with Whirlpool -four-poster bed -private whirlpool -balcony with view over Luzern -bathroom with shower or bath, WC and hairdryer -minibar, a fan (no air conditioning), safe, TV / radio and coffee maker Delizio -No Elevator from the Groundfloor -Baby cots are unfortunately not possible -Pets are not allowed

KingSuite with Whirlpool Featuring an open jacuzzi, this suite offers a minibar, flat-screen TV, radio and coffee maker. Ensuite bathroom comes with a shower, toilet and a hairdryer.

Barock Suite with Whirlpool -king size bed has a bathroom with shower or bath, WC and hairdryer. -minibar, a fan (no air conditioning), safe, TV / radio and coffee maker Delizio. -No Elevator from the Groundfloor -Baby cots are unfortunately not possible -Pets are not allowed

About Altstadt Hotel Magic Luzern

License: KZV-SLU-000009

Guest Reviews

7.4

Good

Location

Altstadt Hotel Magic Luzern boasts an exceptional location in the heart of Lucerne's historic old town, making it a prime spot for visitors looking to explore the city. The hotel is conveniently positioned alongside the river, near the iconic Chapel Bridge and only a short walk from the central train station and ferry terminal, ensuring easy access to public transport and major tourist attractions. Guests have highlighted the surrounding picturesque squares and panoramic views of the town hall and the Reuss river as additional charms of staying here.

The central positioning means many of Lucerne’s sights, restaurants, bars and shops are within walking distance, allowing guests to immerse themselves in the city’s vibrant culture without the hassle of transportation. Despite its bustling locale, the hotel manages to offer a quiet retreat. Valet parking is available for those traveling by car, adding to the convenience.

Overall, Altstadt Hotel Magic Luzern is praised for its unbeatable location, perfect for anyone looking to discover the old town and the rest of Lucerne with ease.

Breakfast

Guests at Altstadt Hotel Magic Luzern frequently praise the breakfast experience, even though it is served at the nearby Hotel Krone. This detail doesn't seem to deter satisfaction, as many remark positively on the varied and plentiful buffet offered. The breakfast is described as very good, excellent and with a wide range of fresh options, including delicious and fresh selections with offerings like fresh fruit salad.

The breakfast service stands out for being generous and superb with many highlighting the high quality and delightful presentation. Some guests mention an additional brunch feel, thanks to the inclusion of prosecco, adding a special touch.

The timing of breakfast service provides added convenience, staying open until 12 PM, which allows for a relaxed morning setup. The cozy setting and well-decorated breakfast room contribute to an enjoyable start to the day.

Though a few guests find the breakfast pricey and not included in the room price, the overall sentiment remains overwhelmingly positive with many finding the experience worth the additional cost.

Rooms

Altstadt Hotel Magic Luzern offers a unique lodging experience with its themed rooms that provide a distinctive and memorable stay. Guests rave about the variety of themes, from whimsical Farmer and mystical Egyptian rooms to the quirky Pirate room with its gorgeous view of Chapel Bridge, making each visit a new adventure. The spaciousness of the rooms frequently receives praise with the Swiss Chalet room being described as almost an independent apartment and several suites noted for their large size and comfortable furnishings.

Many rooms are also highlighted for their fantastic views, such as those overlooking the rooftops of Lucerne or the mesmerizing Chapel Bridge. The hotel's central location in Lucerne ensures that guests are well-placed to explore the city and the atmosphere within the rooms complements the magical allure of the town.

Guests appreciate the cleanliness and comfort of the rooms with well-maintained bathrooms and the added luxury of amenities such as whirlpools and jacuzzis. The rooms are well-equipped with essentials, including coffee machines and free capsules, which add to the overall convenience and comfort of the stay.

However, not all feedback is glowing; some guests reported issues like rooms being too warm, outdated furnishings and occasional noise from the restaurant below certain rooms. Despite these concerns, the majority of reviews highlight the friendly staff, substantial room sizes and creative décor as standout features.

Overall, Altstadt Hotel Magic Luzern presents a charming, eccentric and clean accommodation option that offers something a little different from the typical hotel experience, making it a worthwhile choice for travelers looking to add a touch of enchantment to their stay in Lucerne.

Beds

Altstadt Hotel Magic Luzern offers a mixed experience when it comes to bed comfort. Several guests have praised the beds for being comfortable with some highlighting the large bed sizes and comfortable mattresses. However, there are also numerous mentions of beds being hard, saggy or low, leading to a poor night’s sleep for some guests. Issues such as creaking bed frames and noisy springs were reported, detracting from the overall sleeping experience. While some found the beds and bedding satisfactory, others faced challenges with bed cleanliness and maintenance. This suggests that while the hotel seems to have comfortable beds in some rooms, consistency and upkeep may be areas needing improvement.

Cleanliness

Guests' reviews of Altstadt Hotel Magic Luzern present a mixed picture when it comes to cleanliness. Many guests praised the accommodation as clean, very clean and even described some rooms as clean and beautiful. They noted that rooms were often found in the condition shown in pictures and that the cleaning staff performed their duties well, starting early each morning and maintaining overall cleanliness.

However, several reviews highlighted notable cleanliness issues. Some guests reported dirty conditions with cobwebs in the rooms, unclean bathrooms with black stains and moldy grout and issues like a dirty towel left from a previous guest or an unfilled soap dispenser. Some described the bathroom cleanliness as inadequate and mentioned unpleasant water odor. Details such as cracked walls and doors, outdated decor, dusty conditions and a lack of regular room cleaning during stays were also noted. Furthermore, the absence of a reception desk and cleanliness in common areas also drew criticism from guests.

Positively, many guests found the rooms to be clean, tidy and even spacious and cozy at times. Despite the cleanliness issues, some guests still found the hotel's atmosphere relaxing, emphasizing that the overall room presentation upon arrival was good. The majority of feedback indicates a clear divide in guests' experiences with many enjoying a clean stay and others encountering significant issues.

Staff

Altstadt Hotel Magic Luzern boasts a universally praised staff, often described as friendly, helpful and attentive. Guests frequently commend the professionalism and kindness of the reception team, noting that their welcoming demeanor makes for a pleasant check-in experience. Many reviews highlight the staff's willingness to go the extra mile, whether through efficient communication, handling complaints effectively or providing helpful information and amenities such as extra blankets or coffee machine capsules. The morning and evening receptionists, as well as the waiter at the breakfast buffet, receive particular praise for their friendliness and professionalism. Despite a few instances of confusion regarding bookings and occasional feedback about a less welcoming attitude from some reception staff, the overall impression remains overwhelmingly positive with guests appreciating the staff's dedication to ensuring a pleasant stay.

Wi-Fi

Visitors to the Altstadt Hotel Magic Luzern have expressed concerns about the hotel's WiFi service. Reviews highlight issues such as weak signals, limited connectivity to specific areas of the room and frequent disruptions. Despite the hotel’s promise of WiFi availability, the internet often fails to meet expectations with some guests stating that it was not working at all. While there were occasional mentions of good WiFi, these were outnumbered by reports of poor performance and weak signals, indicating that the hotel's internet service may require significant improvements.

Nightlife

Altstadt Hotel Magic Luzern is situated in a prime location within Lucerne's city center, offering guests easy access to a vibrant nightlife scene replete with numerous bars and restaurants. The hotel's surroundings provide ample opportunities for evening entertainment and culinary exploration, making it an ideal choice for those looking to immerse themselves in the local atmosphere. However, the hotel's central location comes with a few drawbacks, notably the high noise levels from nearby establishments and market stalls every evening. Guests have also noted the continuous smell of food from the adjacent restaurant's kitchen, along with the occasional disruptions from neighboring guests.

While the nightlife and dining options are plentiful and conveniently close, the lack of air conditioning in the hotel rooms has been a common concern, especially during warmer months. Some guests reported that the windows only open to views of another building wall and a few mentioned that the entrance door of the building slams frequently throughout the night, adding to the noise. Despite these issues, some visitors appreciated the charm of the nearby stalls and the overall bustling atmosphere, balancing the vibrant nightlife with the hotel's service and central location.

Historic

Centrally located in the heart of Lucerne's old town, Altstadt Hotel Magic Luzern offers a unique stay steeped in historical significance. Guests appreciate its prime position with highlights and key city attractions just a short walk away. The hotel's setting in the historic center adds additional charm to the Old Town experience with a historic Swiss chalet atmosphere and views overlooking the town hall enhancing the stay. Visitors note the hotel's historical building and exotic, outdated atmosphere, which contribute to the nostalgic allure of the area. The allure of staying in such an iconic historic location, right in the middle of the vibrant old city, stands out as a distinct and cherished feature of this accommodation.

No, Altstadt Hotel Magic Luzern doesn't have any pool.

No, a spa isn't available at Altstadt Hotel Magic Luzern.

No, Altstadt Hotel Magic Luzern doesn't allow dogs.

No, parking facilities aren't available at Altstadt Hotel Magic Luzern.

No, Altstadt Hotel Magic Luzern doesn't have a gym.

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