Macae, Rua Abilio Moreira de Miranda, 277-22.387224,-41.774329(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 30 Aug - Mon, 31 Aug30 Aug - 31 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Royal Urban Macaé Hotel receives largely positive reviews, particularly for its strategic location and exceptional views. Situated between the beaches and Macaé's city center, guests appreciate its proximity to key spots such as Imbetiba, the central district, and the scenic Praia Cavaleiros. The hotel's quiet residential neighborhood provides easy access to important avenues, making it ideal for both leisure and business visitors.
Guests frequently commend the hotel for its cleanliness, comfort, and well-maintained rooms. Highlights include spacious accommodations with balconies offering breathtaking sea views. The hotel's breakfast consistently exceeds expectations, with a generous and varied buffet lauded by many for its quality and abundance. Additionally, the hotel restaurant is recognized for its convenient dining options and excellent cost-benefit ratio.
The hotel staff receive high praise for their professionalism and attentiveness, significantly enhancing guest experiences. Individuals like waiter Jeferson, among others, are noted for their exceptional service. This contributes to a welcoming and accommodating environment, ensuring a pleasant stay for guests.
While the hotel generally leaves a positive impression, some areas such as Wi-Fi connectivity and gym facilities could benefit from improvements. Guests note occasional issues with Wi-Fi stability and equipment maintenance in the gym. Similarly, while the rooftop pool area offers stunning views, it requires consistent upkeep to address concerns about cleanliness and maintenance.
Families find the Royal Urban Macaé Hotel particularly appealing, appreciating amenities tailored to their needs, including shaded pool sections for young children. The comfortable environment, combined with a strong cost-benefit ratio, makes the hotel a popular choice for families seeking quality time together.
Despite some minor concerns, such as room maintenance issues and discrepancies with its four-star rating, many travelers recommend the Royal Urban Macaé Hotel. Its blend of a strategic location, comfortable accommodations, exceptional service, and good value for money makes it a reliable option for visitors to the area.
Categories
Family
AI-generatedThis hotel is recognized as family-friendly. It provides a comfortable environment and essential amenities suitable for families.
Accessible
AI-generatedThis hotel offers comprehensive accessibility features, including wheelchair accessibility, accessible corridors, accessible bathrooms, accessible parking, visual support with tactile signs and braille, lowered sinks, and toilets with grab bars. It also has an elevator for easy access to upper floors and offers rooms specifically designed for guests with reduced mobility.
4 Star
AI-generatedProvides a comfortable and well-equipped stay. Offers good value for money and a convenient location. Known for its clean rooms and friendly service.
Pool
Rooftop Pool
Outdoor Pool
Free Wi-Fi
Gym
Beach
Sustainability Journey
Honeymoon
Romantic
Business
Outdoor Pool
Rooftop Pool
Room Types
Suite with BalconyThis suite provides a rooftop pool. The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This air-conditioned suite comprises a dining area, a flat-screen TV with cable channels a minibar and a terrace. The unit offers 1 bed.
Deluxe Suite with Spa BathThis suite's standout features are the rooftop pool and hot tub. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with sea views, this suite also offers a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Suite with BalconyGuests will have a special experience as this suite provides a rooftop pool. The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace with sea views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit offers 2 beds.
SuiteThis air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 3 beds.
Family SuiteThis air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower. Boasting a balcony with city views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Junior SuiteThis air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. Featuring a balcony with sea views, this suite also provides a minibar and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Summarized by AI
Location
Located in a strategic position between the beaches and the city center of Macaé, the Royal Urban Macaé Hotel offers a wonderful sea view, especially from its rooftop. Guests consistently highlight the hotel’s exceptional location, praising its proximity to key areas such as Imbetiba, the central district, and the picturesque Praia Cavaleiros, where seaside restaurants abound. Despite being situated in a quiet residential neighborhood, the hotel provides easy access to important avenues like Rui Barbosa, making it convenient for both leisure and business travelers.
Visitors appreciate the blend of comfort and practicality, noting the spacious and well-equipped accommodations, which include features such as panoramic elevators and balconies with city views. The value for money is frequently mentioned, with satisfied guests pointing out the good cost-benefit ratio alongside excellent service. Staff professionalism and attentiveness, notably from individuals like waiter Jeferson, enhance the overall experience, making the hotel a reliable choice.
Furthermore, the cleanliness and comfort of the rooms, coupled with a breakfast that includes a variety of options, are well-received by guests. Though it is noted that accessing some of the best beaches requires transportation, the tranquility, accessibility, and pleasant environment more than compensate. Overall, the hotel is recommended for its location, views, and the solid quality of its amenities.
Breakfast
The breakfast at Royal Urban Macaé Hotel consistently receives high praise from guests, making it a standout feature of their stay. Guests particularly appreciate the abundance and variety on offer, with many describing it as excellent, wonderful, or even impeccable. The breakfast buffet includes a wide array of options, delighting guests with selections of natural juices, fruits, breads, and sweets. The consistently positive feedback highlights a well-assorted and delicious spread, often noted as generous and hearty.
Service also plays a big role in the morning dining experience, as the attentive and helpful staff contribute to a pleasant atmosphere. Although the majority find the breakfast to be highly satisfying, a few guests suggest minor improvements, such as expanding the variety further or extending hours to prevent early clearances. Overall, the breakfast at Royal Urban Macaé Hotel is largely seen as a highlight, underscoring both the variety and quality that exceed expectations.
Dinner
The Royal Urban Macaé Hotel's restaurant receives positive notes for its convenient and quality dining options. Guests appreciate the complimentary drink offered at check-in, adding a thoughtful touch to their dining experience. The a la carte option comes recommended, with some guests finding it preferable. The dinner buffet is highlighted for its excellent cost-benefit ratio, offering a satisfying meal that includes a drink and dessert. Guests enjoy not having to leave the hotel for a well-priced and high-quality self-service dinner. However, some note that the buffet's presentation resembles a self-service setup towards the end of service. While the lunch menu has its fans, some diners wish for a more refined touch or additional menu options. Overall, the hotel restaurant is seen as a convenient and worthwhile choice for both lunch and dinner.
Rooms
Royal Urban Macaé Hotel offers a range of room experiences that cater to varying preferences and needs. Many guests appreciate the hotel for its clean and well-maintained rooms, which often provide a cozy and comfortable stay. A prominent feature of the accommodations is the breathtaking sea view available from room balconies, enhancing the overall guest experience. The rooms are generally described as spacious, with some featuring delightful amenities such as hot tubs and large balconies, which contribute to a satisfying visit.
The hotel is particularly praised for its great location, with close proximity to the beach that offers guests both convenience and scenic beauty. The beds are comfortable, ensuring restful nights, and the ambiance is peaceful even during busy seasons like Carnival. The cleanliness and organization of the rooms are consistently highlighted, emphasizing the hotel's dedication to providing a welcoming environment.
However, not all is perfect. Some guests have noted issues such as smaller room sizes, outdated air conditioning units, and occasional maintenance concerns. Certain rooms could benefit from additional amenities like more furniture on balconies or better lighting solutions. Despite these minor setbacks, the overall atmosphere is friendly, and the staff is responsive and helpful.
In addition to room comfort, the hotel's breakfast receives high praise for its variety and quality, rounding off a well-rounded hospitality experience. While there are occasional issues, such as rooms needing better upkeep, the combination of stunning views, a strategic location, and generally comfortable accommodations makes Royal Urban Macaé Hotel a decent choice for those visiting the area.
Beds
The Royal Urban Macaé Hotel seems to have a mixed response when it comes to the comfort of its beds, but many guests have positive feedback. Frequent mentions of comfortable beds suggest that the hotel prioritizes a good night's sleep for its patrons. Some reviewers specifically appreciated the large size and comfort of their beds, with several referring to them as "super comfortable" and "excellent." Cleanliness is another aspect praised alongside comfort, with guests noting that both the bed linens and the surrounding rooms were well maintained and fragrant.
Despite the overall positive trends, there are guests who experienced issues, particularly with the softness and condition of the mattresses. Some reviews mention uncomfortable deformations and depressions in the mattresses, indicating these might need replacement. Pillows were another point of concern, being described as thin and extremely low, contributing to discomfort for some guests. Noise disruptions, such as air conditioning issues, were noted as distractions from the intended restfulness provided by the beds.
Overall, while the hotel receives accolades for bed cleanliness and comfort, addressing the isolated concerns regarding mattress wear and pillow quality might lead to a more consistently positive experience for all guests.
Cleanliness
The Royal Urban Macaé Hotel impresses many guests with its exceptional cleanliness and attention to detail. Numerous reviews highlight the immaculate state of the accommodations, which often feature clean and neatly organized rooms. The hotel excels in ensuring that bed linens and towels are fresh and fragrant, contributing to a pleasant overall atmosphere. Guests frequently mention the hotel's comfortable environment and polite staff, which enhance the enjoyable experience.
In particular, the cleanliness of the rooms is consistently praised, with some visitors describing their stay as wonderfully clean and comfortable. The hotel maintains a sanitized environment throughout its facilities, leaving guests pleased with the high standards of hygiene. Breakfast is noted for its quality alongside the excellent service provided by the staff. The property's structure is appreciated for its good condition overall, even amid some feedback about specific maintenance issues in common areas.
While the majority of feedback regarding cleanliness is positive, a few reviews mention minor concerns, such as leftover toothpaste and dim bathroom lighting. Additionally, some guests have reported cleanliness inconsistencies in certain areas, such as the pool and occasional room maintenance issues involving stained shower surfaces or dusty decor. Despite these occasional drawbacks, the hotel's dedication to cleanliness and organized presentation is evident from the primarily positive reviews.
Staff
The reviews for the Royal Urban Macaé Hotel showcase a largely positive impression of the hotel's staff, highlighting their exceptional service and professionalism. Guest experiences emphasize the consistent courtesy and helpfulness of the employees, particularly at the reception and restaurant. Ana and Marcus Vinicius at the reception, along with Jeferson at the restaurant, receive multiple commendations for their attentiveness and friendliness. Staff members like Wallace and Rose are noted for their exceptional service and professionalism. The overall environment is described as welcoming and clean, with the team being characterized by a commendable balance of politeness and efficiency. Despite a few mentions of lacking empathy and proactivity during certain interactions, the majority of reviews stress the staff's dedication to ensuring a pleasant stay for guests. The breakfast service, led by an impressive team, is another highlight appreciated by visitors. Whether dealing with reception issues or meal service, the staff's competence and willingness to assist seem to consistently enhance the guest experience at the hotel.
Wi-Fi
The Royal Urban Macaé Hotel has mixed reviews when it comes to its Wi-Fi service. While some guests have noted that the internet was unstable, with frequent drops and fluctuations, there are instances where the Wi-Fi worked perfectly. However, the overall sentiment leans towards the Wi-Fi being weak or poor in many areas, particularly in guests' rooms, with reports of the signal only available at the reception. Despite these issues, it's worth noting that the hotel's management seems to be aware, as some reviews suggest that improvements could enhance the guest experience.
Gym
Royal Urban Macaé Hotel provides a rooftop leisure area that is a notable feature among its diverse offerings for guests. For business travelers, the presence of a gym stands out as a beneficial amenity, contributing to the hotel’s suitability for work-related stays. While the gym is appreciated for its availability, feedback indicates that it could benefit from improved maintenance and upgrading of equipment, as it is currently described as cramped and having worn-out facilities. Despite these concerns, the presence of additional leisure activities such as a game room further enriches the guest experience, allowing for more recreational options during their stay.
Pool
The Royal Urban Macaé Hotel offers a rooftop pool area that provides guests with a panoramic view of Macaé, which many visitors find delightful. This leisure space, complemented by a game room and sauna, presents an appealing relaxation option, particularly appreciated for its scenic advantage. However, the pool's small size and location mean it often misses direct sunlight, resulting in chilly water that's less inviting. Maintenance appears to be inconsistent, as several guests noted that the pool was dirty or even uncleanable at times, with some mentioning cloudy water and dirt at the bottom. While the pool area holds potential due to its setting and views, it seemingly requires better upkeep and management to improve guest satisfaction. Despite these concerns, the overall facilities and helpful staff contribute positively to the experience, providing a good cost-benefit for guests looking to enjoy a relaxing stay.
Family
Royal Urban Macaé Hotel is highly regarded as a family-friendly destination, offering an inviting atmosphere for guests of all ages. Families find this hotel an ideal choice, with many highlighting the comfortable balcony chairs as perfect spots for relaxed family conversations. The hotel is especially recommended for those traveling with babies, as the pool area includes a shaded section that caters to the needs of families with young children. Visitors often return for special occasions like anniversaries, drawn back by the hotel's warm ambiance and excellent service tailored to family stays. Its prime location makes it effortless to locate, contributing to its reputation as a perfect refuge for quality family time. Overall, the hotel consistently receives praise for creating memorable experiences for families seeking relaxation and enjoyment together.
4 Star
Royal Urban Macaé Hotel receives mixed reviews, but several guests highlight its strong points, particularly its value for money and overall comfort. Many visitors appreciate its convenient location near Imbetiba, describing the hotel as an incredible and exceptional place to stay, both for work and leisure. The staff receives high praise for their excellent service, contributing to a pleasant and clean environment. Guests frequently mention the good cost-benefit ratio, often recommending the hotel based on their positive experiences.
However, some reviewers express dissatisfaction with the hotel's star rating, suggesting it may not fully meet 4-star expectations. A few guests noted discrepancies between expectations and their actual experience, like issues with room amenities such as the availability of blankets. Despite these concerns, many travelers still consider the Royal Urban Macaé Hotel a great option, especially given its reasonable pricing and overall quality.
FAQ
Yes, Royal Urban Macaé Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Royal Urban Macaé Hotel.
No, Royal Urban Macaé Hotel doesn't allow dogs.
No, parking facilities aren't available at Royal Urban Macaé Hotel.
