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Summary of reviewsShrigley Hall Hotel, nestled within the scenic hills of the Peak District, stands out for its breathtaking views, elegant architecture and tranquil countryside setting. Guests are charmed by the historic building, reminiscent of a castle and its beautifully maintained grounds that invite exploration and relaxation. Its close proximity to local attractions like Buxton and charming villages make it an ideal base for exploring the area. Pet-friendly policies and ample walking areas contribute to a peaceful atmosphere with many rooms offering picturesque views of the Cheshire plains.
The hotel's breakfast generally receives high marks for variety and taste, featuring freshly cooked options and an appealing dining area. Many guests label it as excellent with some calling it first class. Despite occasional critiques about food quality and service hiccups, breakfast remains a highlight for many visitors.
Dinner experiences are mixed but often positive. The hotel's restaurant garners praise for delicious, high-quality food with specific dishes like fish and chips frequently recommended. Despite some criticisms about menu limitations and high prices, the modern ambiance and scenic dining views enhance the overall dining experience.
Rooms at Shrigley Hall Hotel are described as clean, comfortable and spacious by many guests with family rooms particularly noted for their convenience. However, reports of outdated décor, cleanliness issues and maintenance problems detract from the experience for some visitors. Refurbishment and better upkeep are suggested to address these concerns.
Cleanliness standards at the hotel are variable. While some guests find their rooms spotless and well-maintained, others report issues such as dirty carpets, dusty rooms and unclean bathrooms, indicating an inconsistency that management needs to address.
The staff generally receive favorable reviews for their friendliness and helpfulness. Reception and restaurant staff contribute positively to the guest experience, although some inconsistency in service standards and isolated reports of unprofessional behavior suggest the need for improved training.
Free WiFi at the hotel presents a mixed experience. Some guests report good connectivity, while others experience significant issues, particularly in the rooms.
Pool facilities receive praise for their stunning views and relaxing atmosphere, although the additional cost for access is a common frustration. Overcrowding and maintenance issues are occasionally mentioned, but the overall pool experience remains positive.
Parking at Shrigley Hall Hotel is ample but poses some challenges in terms of convenience and accessibility, especially for those with mobility issues. Despite this, the friendly and helpful staff, particularly the reception team, often elevate the overall guest experience.
Beds receive varying feedback. While many guests find them comfortable and conducive to a good night's sleep, others encounter issues with firmness, sagging mattresses and worn bed linens.
While marketed as a four-star establishment, some guests feel that Shrigley Hall Hotel falls short of this rating. Concerns about room standards, the check-in process and value for money suggest a gap between expectations and reality, leading some to compare it to lower star-rated hotels.
In summary, Shrigley Hall Hotel offers a picturesque and relaxing retreat with notable strengths in location, ambiance and many aspects of service. However, inconsistencies in room quality, cleanliness and amenities highlight areas for potential improvement to fully align with its four-star aspiration. Show more
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Categories
Hotel with Swimming Pool
Set amid 262 acres, Shrigley Hall offers a swimming pool and outdoor hydro pool. An 18-hole golf course is also available.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Free Wi-Fi
Some guests reported that the WiFi was good or very good, which suggests that there are areas within the hotel where the connection is strong and reliable.
Hotel with Parking
This country house provides on-site parking. It is also known for its beautiful venue and atmosphere.
EV charging stations
Hotel with EV Charging Stations
This property is equipped with EV charging facilities, providing a convenient charging option for guests with electric vehicles during their stay.
4-Star Hotel
This hotel is set in a historic manor house within 262 acres of countryside. It boasts an 18-hole championship golf course, a health club, a spa with a pool, and AA rosette dining, offering a blend of relaxation and recreation.
Hotel with Outdoor Pool
The hotel's newly refurbished Bazaar Spa includes an outdoor infinity pool, providing a premium and visually appealing outdoor swimming experience.
Hotel with Indoor Pool
Shrigley Hall Hotel is an impressive manor house in the Cheshire countryside and is listed as having an indoor pool and spa.
Dog Friendly Hotel
Hotel with Heated Pool
Room Types
Standard Double RoomThis room features a flat-screen TV and unlimited free WiFi. It also offers an en suite bathroom with complimentary Gilchrist and Soames toiletries.
Standard Twin RoomThis room features a flat-screen TV and unlimited free WiFi. It also offers an en suite bathroom with complimentary toiletries.
Standard Single RoomThis room features a flat-screen TV and unlimited free WiFi. It also offers an en suite bathroom with complimentary toiletries.
Family RoomThe room features a flat-screen TV, unlimited free WiFi and complimentary robes and slippers. It offers an en suite bathroom with a selection of complimentary toiletries.
Deluxe Double RoomThis room features a double bed, flat-screen TV and unlimited free WiFi. It also has an en-suite bathroom with complimentary toiletries.
Deluxe RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 1 bed.
Guest Reviews
6.9
Rated
Location
Shrigley Hall Hotel is set in a stunning location within the scenic hills of the Peak District, offering breathtaking views and beautiful surroundings. Nestled in a countryside setting, this historic building with its elegant facade and well-maintained grounds invites visitors to explore its lovely surroundings. The hotel is praised for its close proximity to local attractions such as Buxton, Handforth and charming villages like Castleton and Whaley Bridge, making it an ideal base for exploring the area.
Guests appreciate the pet-friendly policy, sprawling grounds and vast area for walks, which contribute to a peaceful and relaxing atmosphere. The building itself is described as beautifully restored with historical significance and its castle-like appearance adds to the charm. Visitors are enchanted by the scenic views, including picturesque sunsets and vistas over the Cheshire plains, which are visible from many of the rooms and the outdoor pool at the spa.
The hotel's grounds and the drive leading up to it are often highlighted as particularly impressive, enhancing the overall experience with their stunning landscaping. Whether you're looking for a place to relax or to enjoy a company Christmas party, the hotel's beautiful setting, combined with excellent facilities and friendly staff, ensures a memorable stay.
In summary, Shrigley Hall Hotel stands out not only for its fantastic views and elegant architecture but also for its tranquil and idyllic location. The surrounding natural beauty and historical charm provide a perfect backdrop for both relaxation and exploration.
Breakfast
Shrigley Hall Hotel offers a range of experiences when it comes to breakfast. The majority of guests commend the breakfast, describing it as great, excellent and of high standard. Freshly cooked options and a good variety, including buffet style service, are commonly appreciated. Many highlight the breakfast as delicious with plenty of choices and some even describe it as first class. The appealing dining area also adds to the positive experience.
However, not all feedback is glowing. Some guests found the breakfast average or just okay with criticisms mainly focused on the quality and warmth of the food. Issues like cold cooked breakfast, dried-out items and lack of vegetarian options were mentioned. Service hiccups such as chaotic breakfast times, missing items and unresponsive staff impacted the experience for several guests.
Despite these mixed reviews, the breakfast at Shrigley Hall Hotel generally receives high marks for variety and taste, making it a highlight for many visitors.
Dinner
Shrigley Hall Hotel's dinner offerings evoke a varied range of responses from its guests. The general sentiment leans towards praise, commending the food's delicious taste and excellent quality. Phrases like "dinner at the restaurant was incredible" and "evening meal superb" underline the satisfaction of many diners. In the bar, guests frequently enjoyed their meals with accolades for the delicious food and great service.
Several guests recommended specific dishes, highlighting fish and chips and praised the prompt, friendly service at dinner times. The scenic views of the dining area added to the overall pleasant dining experience. The restaurant, having undergone renovation, was appreciated for its modern ambiance.
However, there's a notable amount of criticism pointing towards inconsistency in food quality and service. Some reported that the menu was limited and overpriced with dishes like toasty and garlic bread described as poor in quality. There were complaints about the food being mediocre or even terrible with instances of underwhelming buffet dinners and expensive meals not meeting expectations. The high cost of drinks often surprised guests unpleasantly.
Overall, while many guests were very pleased with their dining experience at Shrigley Hall Hotel, highlighting the lovely and delicious food, others found it to be inconsistent and overpriced.
Rooms
Shrigley Hall Hotel receives a mix of reviews regarding its rooms. On the positive side, guests frequently mention that the rooms are clean, comfortable and spacious. Many found their rooms exceeded expectations, often highlighting the modern and well-equipped aspects. Family rooms are noted as particularly convenient and appropriately sized. Beds are often described as comfy, contributing to a good night's sleep. The pleasant and warm atmosphere of the rooms, combined with amenities like tea and coffee, adds to the overall comfort.
However, several reviews point out issues. Many rooms are described as dated and in desperate need of updating with some guests noting that the furniture is old-fashioned and the décor tired. Cleanliness is a recurrent problem with instances of dirty carpets, dust and poor maintenance reported. Specific complaints include faulty fixtures, poor water pressure and insufficient lighting. The lack of air conditioning, especially during warmer periods, has also been a point of contention.
In addition, guests have raised concerns about noise from nearby events, confusing layouts and accessibility issues. Some rooms had problems like broken heaters, dirty bath facilities and inadequate storage space. Instances of rooms not being cleaned during extended stays and rooms not being ready upon check-in further detracted from guest experiences.
Overall, while many guests find the rooms at Shrigley Hall Hotel to be spacious and comfortable, a significant number also experience issues related to outdated décor, cleanliness and maintenance, suggesting a need for refurbishment and better upkeep.
Beds
Shrigley Hall Hotel receives mixed feedback on its beds. Many guests appreciated the comfort, frequently noting terms like "comfortable bed," "comfy bed," and "super comfy bed." Several reviewers highlighted the size and quality of the mattresses, often praising the large, relaxing beds that offered a pleasant night's sleep. Cleanliness was also a positive point with many guests mentioning clean and well-maintained beds.
However, there are notable criticisms. Some beds were described as uncomfortable, too firm or too soft, leading to restless nights for some visitors. Comments were made about small double beds and issues with bed wear, like sagging mattresses and lumpy pillows needing replacement. A few guests encountered stained bedding, which marred their stay.
Despite these mixed reviews on bed comfort, the hotel was generally admired for its overall cleanliness, service and the attractive property managed by friendly staff. While the beds could benefit from some improvements, the amenities and ambiance of Shrigley Hall Hotel remain positive talking points for many guests.
Cleanliness
Reviewing the cleanliness of Shrigley Hall Hotel reveals a polarizing picture. On the positive side, several guests praised the hotel for its clean, spacious and comfortable rooms. Many highlighted that their rooms were well-cleaned on arrival and described them as spotlessly clean, tidy and well-maintained, providing a relaxing and peaceful environment. The overall sentiment from these satisfied guests paints Shrigley Hall Hotel as a place that can meet cleanliness standards and offer a comfortable stay.
However, contrasting these positive remarks, numerous reviews express significant dissatisfaction with the hotel's cleanliness. Criticisms point to dirty carpets, dusty rooms and unclean bathrooms. Guests reported finding mold, fruit flies and various types of grime and dirt in their rooms. Common complaints also include unwashed towels, unmade beds and dirty drinkware. Some guests encountered severe issues with basic hygiene, like finding hair in bathrooms and dust thick on surfaces. The general consensus from these reviews is that parts of the hotel are in dire need of an update and better maintenance to meet acceptable cleanliness and hygiene standards.
While Shrigley Hall Hotel has managed to satisfy some guests with its cleanliness, a substantial number of visitors have reported numerous cleanliness issues, revealing an inconsistent experience that the management needs to address.
Staff
The staff at Shrigley Hall Hotel receive mixed reviews from guests with a significant number of positive comments highlighting their friendliness and helpfulness. Many guests found the reception and bar staff to be welcoming, polite and attentive. Specific mentions include friendly receptionist Beverley and the cheerful and well-dressed Aden. The restaurant staff are often praised for their politeness and attentiveness, contributing positively to guests' dining experiences.
However, some reviews indicate inconsistency in staff performance, pointing to instances of unprofessional behavior and lack of motivation. Reports of rude and unattentive staff, particularly in the spa and reception areas, are frequent and some guests encountered issues with slow service and poor communication. There are also mentions of staff not answering the phone and complaints about the reception often being unattended.
Overall, while many guests appreciate the courteous and accommodating nature of the staff, the service quality can be hit or miss, suggesting a need for improved training and management oversight to ensure a consistently positive guest experience.
Wi-Fi
The WiFi experience at Shrigley Hall Hotel is a mixed bag. Some guests reported that the WiFi was good or very good, which suggests that there are areas within the hotel where the connection is strong and reliable. However, numerous reviews also indicated significant issues with WiFi access, particularly in the rooms. Complaints ranged from no WiFi signal at all to very poor or terrible connections. Free WiFi is available, but its reliability and availability in certain parts of the hotel, especially rooms, seem to be problematic. For those who need a robust internet connection throughout their stay, it might be worth considering the rural location and potential connectivity issues.
Pool
Travelers to Shrigley Hall Hotel have shared mixed feedback regarding the pool facilities. Many laud the outdoor infinity pool for its stunning views and relaxing atmosphere, although some mention it being colder than expected. Guests frequently highlight that there are two pools available, including a fabulous indoor pool and a lovely outdoor jacuzzi.
However, there are consistent mentions that access to these pools comes at an additional cost, which some found expensive, especially given it wasn't included in the room rate. This fee structure requires guests to book spa access to use the pool, which has led to some frustration among visitors.
While the facilities such as the spa, gym and restaurant receive praise for being great, there are occasional notes on overcrowding, cleanliness issues and the need for better maintenance in the pool area. Despite these points, many reviews commend the overall pool experience as lovely and relaxing, particularly emphasizing the positive aspects of the spa and the outdoor pools.
Parking
Shrigley Hall Hotel boasts an expansive on-site parking area that is generally appreciated for its size, offering more than adequate space for guests. The large car park ensures that there is usually parking available, accommodating a substantial number of vehicles with plenty of room. However, the location and layout of the car park present some challenges. The car park is inconveniently positioned, making it somewhat difficult to navigate, especially with luggage. Pathways to the hotel from the car park are long, partially lit and can be tricky to walk through, especially at night or in the rain.
For guests with mobility issues, there is a disabled entrance and designated parking spaces, although some find accessibility to still be a concern given the distance from certain areas of the hotel. There's also a parking fee that might come as a surprise to some visitors.
Despite the mixed reviews on convenience and accessibility, the staff at Shrigley Hall Hotel, particularly the reception team led by Manager Damon, receive high praise for being extremely friendly and exceptionally helpful. The overall service provided is considered amazing, adding a layer of positive experience to the stay.
4 Star
Shrigley Hall Hotel, touted as a four-star establishment, has faced considerable scrutiny from its guests regarding its star rating, facilities and services. A frequent sentiment among reviewers is the disparity between the hotel's marketed four-star status and the actual experience offered. Many guests felt that the hotel did not meet the expected four-star standards with some even comparing it to a three or even two-star hotel. The adequacy of the facilities was questioned with complaints about the standard of the rooms, the check-in process and the overall state of the hotel, which many felt required redecoration. Concerns about value for money were also prevalent with repeated comments about the hotel being too expensive given its quality. Additionally, issues such as the lack of accessible rooms detracted further from the anticipated four-star experience. In essence, the common thread amongst reviews indicated that Shrigley Hall Hotel, despite its marketing, fell short of delivering a true four-star hotel experience.
Accessible
Shrigley Hall Hotel offers several accessibility features, including an automatic rear entry door for those carrying luggage and a lift servicing the 1st and 2nd floors. There is disabled entrance and parking available and the hotel is advertised as wheelchair accessible. However, guests with mobility issues may find the facility challenging. There are long corridors and multiple stairs or steps and some reviews mention that rooms are not easily accessible, requiring significant walking with luggage. Additionally, the third-floor lift and other elevators were reported as not functioning effectively and the SPA area was described as dangerous for those with mobility concerns. Despite these issues, some elements of the hotel are designed to help guests with disabilities navigate more easily.
Heated Pool
Shrigley Hall Hotel offers a heated pool experience that guests have found both clean and relaxing. The indoor heated pool receives positive remarks for its cleanliness and temperature, providing an inviting environment for swimmers. However, it appears there was an instance where the heated pool was not functioning properly. Additionally, there is also a distinction to be made that the outdoor pool is a hot tub rather than a heated swimming pool. Overall, while the indoor heated pool generally meets guest expectations, clarity around the outdoor facilities might benefit future visitors.
Outdoor Pool
Shrigley Hall Hotel's outdoor pool receives a fair share of positive feedback from guests. Many appreciate it as a standout feature, frequently described as their favourite part of the stay. Guests often highlight the heated aspect, noting how relaxing it is, while the stunning views and fabulous surroundings add to the overall experience. Despite some mentions of overcrowding and limited family swim times, the majority of visitors find the outside infinity pool lovely and enjoyable. There are some clarifications that the outdoor pool is more akin to a hot tub, which may surprise some expecting a larger swimming area. Nonetheless, the ambiance and soothing qualities of the pool contribute significantly to guests' enjoyment of the hotel.
Indoor Pool
The indoor pool experience at Shrigley Hall Hotel receives a mix of feedback from guests. Many find the indoor pool and accompanying sauna pleasant and relaxing with comments highlighting the indoor pool's cleanliness and its relaxing ambiance. Guests have described the indoor-infinity pool as an awesome addition with the overall spa and pool facilities often noted as lovely and fabulous.
However, there are some less favorable points to consider. The pool utilization comes at an extra cost, which some guests have found expensive. There have been issues reported such as the indoor pool sometimes being chilly, the steam room not being very clean and the steam room being out of order on occasion. Additionally, guests have mentioned challenges related to pool access and the surcharges for its use.
Overall, while many guests enjoyed their time with the indoor pool and associated spa facilities, prospective visitors should be aware of potential additional costs and occasional maintenance issues.
Dog Friendly
Shrigley Hall Hotel offers a generally welcoming atmosphere for dogs, making it a pet-friendly destination. Dogs are allowed in many areas of the property, which includes dog-friendly rooms and grounds perfect for walks. However, dogs are not permitted in the restaurant, ensuring a clean and comfortable dining experience for guests without pets. While the hotel has a beautiful location with plenty of green spaces, it lacks a dedicated area for dogs to run freely.
The staff is notably dog-friendly, contributing to a pleasant stay for both pets and their owners. Nonetheless, there are areas for improvement: clearer guidelines regarding dog-friendly areas and services are needed and the dog-sitting area could use better organization. Despite these minor issues, the hotel's pet policy makes it a convenient option for those traveling with dogs with its grounds offering ample space for exercise and exploration.
Yes, Shrigley Hall Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Shrigley Hall Hotel.
Yes, Shrigley Hall Hotel welcomes dogs.
Yes, parking facilities are available at Shrigley Hall Hotel.