Maceio-9.63257900,
-35.69703400,
Av. Brigadeiro Eduardo Gomes, 125 Lagoa Da Anta(Show on Map)
8.4
Very Good
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Summary of reviewsRitz Suites Grand Hotel Boutique generally garners positive reviews from guests, highlighting several key strengths and a few areas for improvement.
The hotel's location is lauded for its peaceful beachfront setting, offering spectacular sea views and convenient access to local amenities like shopping malls, supermarkets and restaurants. While it may fall short for those seeking proximity to the bustling city center and nightlife, it's ideal for a serene, relaxed getaway.
Breakfast at the hotel receives high praise for its variety and quality, featuring both savory and sweet options that delight guests. Though the breakfast area can become crowded during peak times and some guests suggest more variety, it remains a highlight of many stays.
The dinner experience is mixed; while the restaurant ambiance and special event offerings are praised, there are complaints about the lack of menu diversity and value for money. Some guests report inconsistent food quality and poor service, indicating room for improvement in this area.
Rooms at Ritz Suites Grand Hotel Boutique are frequently described as spacious, clean and comfortable with some offering stunning sea views. Amenities like comfortable beds, effective air conditioning and kitchenettes enhance the stay, making it suitable for extended visits. Minor issues like occasional musty smells and outdated decor are noted but do not significantly detract from the overall experience.
Cleanliness across the hotel, including rooms and common areas, receives strong commendations. The diligent housekeeping staff ensures a consistently immaculate environment, though a few guests report occasional lapses in bathroom and pool area maintenance.
The staff at Ritz Suites Grand Hotel Boutique are often highlighted for their exceptional service, characterized by friendliness and professionalism. Standout individuals contribute to a welcoming atmosphere, ensuring guest satisfaction through attentive and courteous interactions.
However, the hotel's free Wi-Fi service is a notable weak point with many guests experiencing unstable and slow connections, especially in their rooms. This is an area that requires significant improvement to meet guest expectations better.
The gym facilities receive mixed feedback with some guests finding the amenities adequate for basic needs while others point out outdated equipment and the need for a larger, better-equipped space.
The pool, though praised for its cleanliness and pleasant ambiance, is often deemed too small to accommodate the number of guests, leading to overcrowding at times. The pool bar service and the pool's scenic location facing the sea are well-liked.
The beachfront adds aesthetic appeal to the hotel but is not suitable for swimming due to rough waves and poor water quality. Nonetheless, its picturesque appearance enhances the overall setting, encouraging explorations of nearby beaches.
Parking facilities generally receive positive remarks for being spacious and convenient, although some guests find the navigation within the parking garage challenging and mention occasional cleanliness and construction issues.
Families find Ritz Suites Grand Hotel Boutique particularly accommodating with spacious rooms and family-friendly amenities that cater to all ages. The welcoming environment and courteous staff make it a popular choice for family vacations, despite occasional crowding in communal areas and limited late-night amenities.
Overall, the positive aspects of Ritz Suites Grand Hotel Boutique outweigh the negatives, making it a favored choice among guests seeking a tranquil and comfortable stay with excellent service and stunning views. Improvements in areas like dining variety, Wi-Fi connectivity and gym facilities could further enhance the guest experience. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
While specific family amenities are not detailed, its boutique style and reputation suggest a comfortable and upscale experience suitable for discerning families.
Hotel with Parking
This hotel features free private parking for its guests. The availability of private parking adds an extra layer of convenience and security.
4-Star Hotel
This hotel offers a boutique experience with well-appointed rooms and personalized service. It is known for its stylish decor and attention to detail.
Hotel with Outdoor Pool
This 4-star hotel is located in the heart of Maceió and features an outdoor swimming pool. It is situated near Cruz das Almas beach and offers beach access. The hotel also has a gym facility and a steam room.
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
Room Types
Double RoomThis air-conditioned room includes a TV with cable channels, telephone, safe and minibar. WiFi and parking are free.
Double Room with KitchenetteThis air-conditioned room includes a TV with cable channels, telephone, safe and minibar. The compact kitchenette supplies a 2-burner stove, minibar, sink and counter with stools. Wi-Fi and parking are free.
Family Room (3 Adults + 1 Child)This air-conditioned room includes a TV with cable channels, telephone, safe and minibar. WiFi and parking are free.
For every 3 paying adults, 1 child under 12 years of age can stay for free in this room.
Family Room (2 Adults + 2 Children)This air-conditioned room includes a TV with cable channels, telephone, safe and minibar. Wi-Fi and parking are free.
For every 2 paying adults, up to 2 children under 12 years of age can stay for free in this room.
Deluxe Double Room with Frontal Ocean ViewThis air-conditioned room includes a TV with cable channels, telephone, safe and minibar. The kitchenette boasts a stove, minibar, sink and counter. Wi-Fi and parking are free.
Triple Room with KitchenetteFeaturing free toiletries, this triple room includes a private bathroom with a shower. Meals can be prepared in the well-fitted kitchenette, which features a stovetop, kitchenware and a microwave. The spacious air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a safe deposit box, a tiled floor as well as city views. The unit has 2 beds.
Deluxe Triple Room with Frontal Ocean ViewProviding free toiletries, this triple room includes a private bathroom with a shower. The triple room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, a minibar, a safe deposit box, a tiled floor as well as sea views. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Ritz Suites Grand Hotel Boutique boasts a generally favorable location with many guests highlighting its proximity to the beach and tranquil surroundings. The hotel is praised for its excellent positioning with numerous reviews noting its perfect and ideal location. Visitors appreciate the spectacular sea views and the convenience of being close to shopping malls, supermarkets and some local restaurants.
Despite these positive aspects, some guests felt the hotel was somewhat remote, particularly from the more bustling city center and popular beaches like Ponta Verde and Jatiúca. Several mentioned the need for transportation to reach main attractions, which might be less convenient for those looking to be in the heart of the action.
Overall, while the location might not be ideal for those wanting immediate access to the central nightlife and dining options, its serene setting and beautiful beachfront views make it a great choice for a peaceful getaway. The nearby quieter beaches and quick car access to other points of interest add to its appeal for a more subdued vacation experience.
Breakfast
Ritz Suites Grand Hotel Boutique is widely praised for its breakfast, which many guests describe as excellent, varied and delicious. The buffet offers a great variety of savory and sweet options, including regional delicacies and is consistently cited as abundant and well-prepared. The breakfast area is frequently described as cozy with friendly and helpful staff ensuring a pleasant experience. Favorites among guests include the wonderful coffee and the delicious couscous.
However, reviews also note some drawbacks. During peak times, the breakfast area can become overly crowded and chaotic, leading to long waits and occasional shortages in replenishments. Some guests found the breakfast repetitive after several days and suggested that it could benefit from more variety, especially in terms of cakes and healthier options like whole wheat bread. Despite these concerns, the overall sentiment remains positive with many guests considering the breakfast a highlight of their stay.
Dinner
Guests have had mixed experiences with the dinner offerings at Ritz Suites Grand Hotel Boutique. On the positive side, visitors praised the beautiful restaurant ambiance and found the food to be perfect, very well-prepared and tasty. Many enjoyed the dinner buffet, describing it as great and delicious with plentiful and elegant options, particularly during special events like Christmas. The breakfast and lunch options also received commendations with some guests noting the menu's variety and quality.
However, several reviewers felt that the dinner options were lacking in variety and quality, describing the meals as simple and sometimes of poor quality. Complaints included issues like rubbery fish, tiny shrimp in dishes and an overall lack of diversity in the menu. Some guests also mentioned that the food quality deteriorated over their stay and noted that no drinks were included with the meal. Furthermore, the dinner buffet was frequently criticized as being overpriced for the variety and quality offered. The pricing of lunch and dinner in general was seen as high, leading some to feel that the meals did not deliver good value for money. Poor service in the restaurant also marred the experience for some with issues like crowded dining areas and incorrect billing.
In summary, while the restaurant at Ritz Suites Grand Hotel Boutique has its strong points, such as a pleasant dining environment and tasty food, there is significant room for improvement in areas like menu variety, food quality consistency and pricing.
Rooms
Ritz Suites Grand Hotel Boutique offers a variety of accommodations that generally cater well to guest comfort and space requirements. Visitors frequently commend the excellent room size, noting the spaciousness and the comfort of the rooms. Many rooms provide wonderful views, especially those facing the sea, adding an extra layer of pleasure to the stay. Guests appreciate the well-appointed amenities such as comfortable beds, effective air conditioning and the presence of kitchenettes in some accommodations, which make extended stays more convenient.
The rooms are often described as clean and well-maintained, providing a cozy and pleasant atmosphere for relaxation. Housekeeping is diligent, maintaining the rooms in good order daily. The functional room setup includes ample storage space, clean bathrooms and mini kitchens equipped with a microwave, which contribute to an overall positive guest experience.
However, some reviews mention minor drawbacks such as occasional musty smells, outdated room appearances and issues with the TV and air conditioning units in some rooms. Despite these hiccups, the overall comfort level remains high with rooms being notably clean, quiet and accommodating. For those staying longer than six days, the spacious environment is particularly appreciated.
In summary, Ritz Suites Grand Hotel Boutique seems to largely meet the expectations of its guests through spacious, clean and comfortable rooms, although some updates and minor fixes could enhance the experience further.
Beds
Ritz Suites Grand Hotel Boutique receives high marks from guests for its notably comfortable accommodations, particularly when it comes to their bedding. Many reviews highlight the super comfortable rooms, big and spacious with beds described as very comfortable, soft and generally providing a great night's sleep. Pillows also come in for praise, often noted as being in good condition and adding to the comfort.
While there are mentions of the occasional hard or worn-out bed, the majority sentiment is overwhelmingly positive. The beds are equipped with quality mattresses and good bed linen, contributing to an overall excellent sleeping experience. Guests have praised the functional cleanliness of the rooms, despite some minor issues with the wear and cleanliness of the linens.
Overall, the bed quality, combined with the spacious rooms and comfortable family accommodations, makes Ritz Suites Grand Hotel Boutique an appealing choice for travelers seeking a restful retreat.
Cleanliness
Ritz Suites Grand Hotel Boutique boasts a largely positive reputation for cleanliness with numerous guests praising the immaculate condition of the rooms and the hotel overall. Many reviews highlight that both the rooms and common areas are consistently clean and well-maintained, citing impeccable cleanliness and perfect housekeeping as standout features. Guests frequently describe the environment as clean organized and comfortable with some mentioning clean and fragrant bed linen and bath towels as added perks.
However, there are a few areas noted for improvement. Some guests reported occasional shortcomings in the cleanliness of bathrooms and the pool area and a few mentioned isolated issues with room maintenance. Despite these minor critiques, the majority of visitors agree that the hotel’s cleaning staff is attentive and responsive, ensuring a pleasant stay.
Overall, the cleanliness at Ritz Suites Grand Hotel Boutique is rated highly by guests, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
The staff at Ritz Suites Grand Hotel Boutique are frequently praised for their exceptional and attentive service. Guests consistently highlight the friendliness and helpfulness of the team, describing them as polite, professional and dedicated. The reception staff and reception services, in particular, receive commendations for their seamless transition to offering assistance, contributing to a welcoming and supportive environment. Noteworthy mentions include individuals such as Weverton, Timóteo and Vinicius, who stand out for their outstanding service. Additionally, the housekeeping and cleaning team are lauded for their efficiency and politeness, contributing to the overall positive guest experience. Despite isolated comments about areas needing improvement, the overwhelming consensus speaks to a committed staff intent on ensuring guest satisfaction through courteous and attentive service.
Wi-Fi
Ritz Suites Grand Hotel Boutique offers a variety of amenities that guests appreciate, but the Wi-Fi appears to be an area needing significant improvement. Many guests have reported that the Wi-Fi signal is very unstable, often cutting out during use, particularly in the rooms. Some have mentioned that the internet works well in the reception area but fails to provide a reliable connection elsewhere in the hotel. Connectivity issues have ranged from slow speeds to complete non-functionality, creating difficulties for those needing stable internet access for online meetings or even basic communication apps. While there are a few mentions of good connection in certain areas, the general consensus indicates that the hotel's Wi-Fi service does not meet expectations for most guests. Upgrading the internet infrastructure could greatly enhance the overall experience at the Ritz Suites Grand Hotel Boutique.
Gym
The reviews of the gym at Ritz Suites Grand Hotel Boutique present a mixed picture. While some guests have described the gym as great and well-equipped, others have pointed out significant drawbacks. There are mentions of broken and outdated equipment, which seems indicative of a lack of recent investment. The space itself is frequently described as small with some guests noting that it is poorly equipped. Additionally, the absence of a water cooler and the need to schedule time slots add to the inconvenience. Some reviews even question the very existence of the gym. Overall, the gym facilities appear to be adequate for basic needs but may fall short for those seeking a more comprehensive fitness experience.
Pool
Ritz Suites Grand Hotel Boutique features a pool that has garnered a variety of comments from guests. While many visitors found the pool to be nice and well-maintained, there is a recurring observation regarding its size. The pool is often described as much smaller than expected with guests noting that it appears larger in photos. It is frequently mentioned that the pool cannot comfortably accommodate the number of hotel guests, leading to a crowded experience.
Despite its size, the pool area is appreciated for being clean and well-organized. Some guests enjoyed the pool even after dark, finding it pleasant and delightful. The service at the pool bar has been praised for being excellent. The pool’s location, facing the sea, adds a positive note to the overall atmosphere.
However, a few concerns have been raised about the water temperature, which some found too cold. Additionally, there were occasional remarks about the upkeep with suggestions that the cleanliness near the pool and some of its internal finishing could be improved.
Overall, while the pool’s limited size and occasional crowding are notable drawbacks, the cleanliness, service and location contribute positively to the guest experience.
Beach
Ritz Suites Grand Hotel Boutique offers an impressive ocean view and a beautiful beachfront location, perfect for capturing stunning photos. However, travelers should note that the beach directly in front of the hotel is not suitable for swimming. The sea here is quite rough and potentially dangerous with strong waves and open sewage making it less than ideal for a leisurely swim. Despite its picturesque appearance, it's recommended to explore other beaches nearby for a more enjoyable swimming experience. Though the nearby beach infrastructure could use improvement, the beach in front still provides a spectacular view and adds to the overall appeal of the hotel's location. The hotel is relatively close to Ponta Verde, another notable area worth exploring during your stay.
Parking
The Ritz Suites Grand Hotel Boutique offers a variety of parking options that generally receive positive feedback from guests. The highlights include free parking for guests and ample parking space, which is often described as spacious, large and convenient for those traveling by car. The parking facilities are located in the same building as the hotel, adding a layer of convenience. Additionally, there is secure parking available and valet parking services are praised for their excellence.
However, there are some areas of improvement noted by visitors. The parking garage is frequently mentioned as being tight with limited space, making it challenging for maneuvering larger vehicles. The parking system has also been described as uncomfortable and not very functional with some guests pointing out that the garage entrance could be better designed. Occasionally, the parking area has been reported as dirty and undergoing construction, which might detract from the overall experience.
Despite these concerns, the overall sentiment suggests that the parking amenities at Ritz Suites Grand Hotel Boutique are satisfactory and offer a valuable addition for guests traveling by car.
Family
Nestled in a tranquil location, Ritz Suites Grand Hotel Boutique caters exceptionally well to families, offering a family-friendly environment suitable for all ages. The setup is ideal for larger families or those traveling with young children, including babies, making it great for family vacations. Many families have lauded the hotel for its spacious rooms designed to accommodate family needs, ensuring everyone feels at home.
The hotel provides family-friendly facilities, including a restaurant with options suitable for children, making mealtimes stress-free. Courteous staff enhance the welcoming atmosphere, appreciated by those traveling with kids. While some families noted the lack of a crib upon arrival and limited late-night snack options nearby, the overall family experience remains positive.
Despite occasional crowding in communal areas like the pool, dining area and elevators, families have enjoyed their stays and recommend the hotel for its family-centric services. Safe parking and a secure environment contribute to a relaxing family vacation, allowing parents to unwind and children to have fun.
4 Star
Ritz Suites Grand Hotel Boutique receives a mix of opinions concerning its four-star rating. While many guests praised the hotel for its impeccable cleanliness and modern furniture, others found that it didn't quite meet the expected standards of a four-star establishment. Some reviews highlighted the hotel’s high-quality service and a good European feel, suggesting that certain aspects of the experience felt like five stars. However, several guests felt that it fell short of the four-star mark, citing issues with cleanliness, a busy pool and maintenance of the gym. The pricing was also a point of contention with some feeling it was too high for the standard provided. Overall, while the hotel offers good facilities and has room to grow, it often feels more like a three-star rather than a four-star destination.
Accessible
Ritz Suites Home Service generally offers a mix of accessible features for guests with disabilities. While the hotel's spacious rooms and adapted bathrooms are positively highlighted for their wheelchair accessibility, there are several recurring issues that need attention. Guests mention that parking and elevator access can be problematic, citing tight parking spots and a shortage of elevators, which hampers convenience. Despite these drawbacks, many found the location to be accessible and the staff was noted for being particularly helpful and accommodating regarding handicap-related needs. However, there is limited aid for the visually impaired and the overall functionality of the elevators has room for improvement.
Outdoor Pool
The outdoor pool at Ritz Suites Grand Hotel Boutique has several positive aspects appreciated by guests. The pool area opens early at 6 am and stays accessible till 10 pm, accommodating various schedules. With a cozy and beautiful ambiance, it offers a nice lounge area and stunning views that guests find enjoyable. Despite its small size, which sometimes feels too cramped and can get tiring after long hours, the pool area is generally well-maintained and cleaned often, making it family-friendly. The pool bar adds a lively touch to the experience. However, some guests have noted issues like cloudy water and parts of the outdoor area near the pool needing renovation. Overall, it provides a good facility for leisure, albeit with some room for improvement.
Beachfront
Located right by the waterfront, Ritz Suites Grand Hotel Boutique boasts a prime beachfront location that has captivated many guests. Visitors have lauded the hotel for its spectacular view and excellent location with many rooms offering incredible, perfect sea views. The oceanfront rooms are particularly praised, providing beautiful and wonderful vistas that make for a truly memorable stay.
Guests appreciated the convenience of just needing to cross the street to enjoy a less crowded beach, although some noted that the beach in front of the hotel is not ideal for swimming. It's more suitable for surfing due to the strong waves. Despite this, the stunning sunrise and the general views of the sea add a special touch to the overall experience.
The hotel's proximity to other beaches around Maceió, accessible quickly by car, also adds to its appeal. Whether facing directly or partially the sea, the views from the rooms are consistently highlighted as a key feature, making it a perfect spot for those who cherish a beautiful ocean backdrop while enjoying their accommodation.
Yes, Ritz Suites Grand Hotel Boutique has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ritz Suites Grand Hotel Boutique.
No, Ritz Suites Grand Hotel Boutique doesn't allow dogs.
Yes, parking facilities are available at Ritz Suites Grand Hotel Boutique.