The staff at InterContinental Guangzhou Exhibition Center by IHG, are exceptional according to guests. They are highly attentive and go above and beyond to meet guests' needs. Chloe at the reception desk, Cathy at the breakfast area and Nico for massages are all singled out for special mention. Iris makes checking out easy and even extends invitations to stay for a show. Manager Marta is always willing to collaborate and help guests. The hotel's proactive response during the pandemic is also appreciated by guests. Overall, the staff make a stay at this hotel a truly exceptional experience.
The Shangri-La Guangzhou is highly acclaimed for its exceptional location, especially for visitors attending the Canton Fair, due to its proximity to the Pazhou Complex. This strategic positioning makes it a preferred choice for business travelers and fair attendees, blending business efficiency with easy access to downtown Guangzhou. The hotel's ambiance is noted for providing a tranquil retreat away from the city’s hustle, despite some nearby construction.
Guests are consistently impressed by the hotel's breakfast offerings, which boast a diverse and substantial menu that caters to both Western and Chinese tastes. The dining experience overall is praised for its variety, especially at the Chinese restaurant and the Horizon Club, although some diners feel the buffet pricing is steep with limited variation over consecutive nights.
Rooms at the Shangri-La Guangzhou are spacious, exceptionally clean, and often provide stunning views of the Pearl River. They are well-maintained with generous amenities, although some are beginning to show signs of age. Cleanliness throughout the hotel is highlighted as a strong point, contributing to the positive guest experience.
The staff at Shangri-La Guangzhou receive high praise for their friendliness, attentiveness, and service. Many guests appreciate the professional and courteous staff who are dedicated to making their stay comfortable, aided by good communication skills, particularly in English.
The hotel also offers excellent Wi-Fi connectivity, although some guests have experienced slow speeds. The gym and pool facilities are exceptional, offering a complete range of fitness and relaxation options, enhancing the overall guest experience.
Guests consistently report a comfortable and luxurious stay, bolstered by the exceptional comfort of the beds and the five-star service provided. The hotel's reputation for luxury and efficiency makes it an ideal choice for both business and leisure travelers. Its combination of strategic location, excellent service, and quality amenities ensures a satisfying experience, often exceeding guests' expectations.
The Ritz-Carlton, Guangzhou is a top-notch hotel with exceptional 5-star service and fantastic location. Guests have praised the luxurious, spacious and comfortable rooms with exceptional views of the Pearl River and Canton Tower. The staff, including front desk, concierge and housekeepers, have been commended for their warm, kind and friendly attitude with some going above and beyond to ensure their guests have everything they need. The outdoor pool has been described as perfect, warm and always ready for a dip with a great view of Guangzhou's skyscrapers. While breakfast wasn't perfect, guests were impressed by the pool, gym and stunning views from the rooms. Overall, the hotel receives high marks and is definitely worth a visit.
Occupying the floors 74 to 98 in the Guangzhou IFC tower, this avant-garde hotel features 344 luxurious guest rooms and suites which are amongst the most spacious and modern in the city, with unparalleled views of the Pearl River Delta.
Summary of reviews
Overall, Four Seasons Hotel Guangzhou is a luxurious, 5-star hotel with exceptional service and facilities. The prime city location offers stunning views of the Pearl River and convenient access to many attractions. The rooms are clean, comfortable, stylish and offer incredible city vistas. While breakfast receives mixed reviews, the hotel's restaurants/bar provide excellent food and drinks. Staff members are professional, supportive and go above and beyond to provide guests with a warm and welcoming experience. The swimming pool area is clean, well-maintained and an enjoyable way to relax. Despite a few minor issues raised by guests, the hotel's high standards of cleanliness and attention to detail are noteworthy. Overall, guests rave about the decadent amenities and cannot wait to return to this superb, exceptional luxury hotel brand.
The Westin Guangzhou is highly regarded for offering a comfortable and luxurious experience for both business and leisure travelers. Its prime location in the heart of Guangzhou's business district allows for easy access to the Guangzhou East Railway Station and metro, making city exploration and attending the Canton Fair convenient. The nearby shopping malls and dining options enhance the hotel’s appeal, contributing to its recognition as an ideal choice for visitors.
Guests consistently praise the hotel for its remarkable breakfast experience, which offers a wide variety of Eastern and Western dishes, complemented by delicious pastries and fresh juices. The dining options extend beyond breakfast, with the Italian and Chinese restaurants standing out for their high-quality offerings and exceptional service, making dining at The Westin Guangzhou a noteworthy aspect of the stay.
Accommodations are celebrated for their spaciousness and cleanliness, with well-appointed rooms providing modern amenities and city views that enhance the notion of a luxurious stay. The hotel's commitment to cleanliness and a smoke-free environment is frequently noted by guests. Furthermore, the hotel's pool and gym facilities, including a sauna and hot spring pool, are favored by guests looking to relax or maintain their fitness regime.
Exceptional service is a hallmark of The Westin Guangzhou. The staff's professionalism, friendliness, and willingness to assist are consistently highlighted across reviews, creating a seamless and enjoyable guest experience. This is complemented by the hotel's celebrated bedding, ensuring restful nights with its renowned Heavenly beds.
While Wi-Fi connectivity is an area that receives mixed feedback, with inconsistencies in room connectivity, the overall guest experience remains highly positive. The hotel's commitment to maintaining high standards shines through in its gym, pool, and dining experiences, overshadowing minor areas for improvement.
As a five-star establishment, The Westin Guangzhou successfully upholds its reputation by providing high-quality accommodations and exceptional services. Though room rates reflect the luxury and service it offers, guests often find the experience worth the investment. Its strategic location, comfortable facilities, and attentive service make it a top choice, particularly for business travelers seeking convenience and excellence during their stay in one of China’s vibrant cities.
The Sheraton Guangzhou Hotel is a top choice for travelers visiting Guangzhou due to its fantastic location at the center of the city, connected to a shopping mall and with direct access to the adjacent metro station. Guests appreciate the great view and convenient location, which is perfect for shopping and near to different attractions. The breakfast buffet has many choices every day and is very good with both local and western fare. The hotel's rooms are clean and spacious with comfortable beds and tidy bathrooms with bathtubs. The hotel is known for its cleanliness and guests appreciate the comfortable beds and quiet atmosphere. The staff is wonderful, friendly and helpful with many guests highlighting specific staff members who went above and beyond to assist them. The pool area is fantastic with an exterior, outdoor swimming pool complete with fountains and music playing and guests can enjoy the heated pool or relax on the rooftop pool, which offers stunning views. Overall, the Sheraton Guangzhou Hotel is a clean and comfortable option in Guangzhou with excellent service and helpfulness throughout the stay.
The Garden Hotel Guangzhou stands as a distinguished accommodation choice, widely praised for its prime central location in the heart of Guangzhou. Guests appreciate its close proximity to vital spots, public transportation and an array of diverse dining options, including Halal, Arabic and Turkish restaurants, as well as various supermarkets and shopping venues. The convenience of a free shuttle service to the Canton Fair Exhibition Center further enhances its appeal for both business and leisure travelers. Despite some noise due to ongoing renovations, the overall sentiment regarding the location remains highly positive.
Inside, the hotel combines historical charm with modern amenities, maintaining an elegant and clean environment throughout. Guests frequently commend the stylish interior, from the reception hall to the serene garden area. The hotel’s facilities, including excellent dining options and comfortable rooms, complement its standout location.
The breakfast offerings at The Garden Hotel Guangzhou receive predominant praise for their variety and quality, catering to both Chinese and Western preferences. The breakfast buffet is often highlighted for its diversity and the unique experience of dining on the 30th floor with an impressive view. However, some guests feel the breakfast could better cater to Muslim and Arab dietary needs and note that the space can get busy and feel overpriced.
Dinner options at the hotel are varied with the Michelin-rated restaurant on the 30th floor noted for an excellent dining experience. The hotel offers several dining venues, including a popular Japanese restaurant and the Waterfall Restaurant. Although the dinner prices might be considered high by some, the overall quality satisfies many guests.
Rooms at the hotel are described as spacious, modern and very clean with guests appreciating the comfortable beds, soft linens and good soundproofing. Some older rooms and their furniture may need updates and a few guests mention issues like poor ventilation and outdated bathrooms. Nevertheless, the overall accommodation experience is very positive.
Cleanliness is a standout feature at The Garden Hotel Guangzhou with guests frequently noting the high standards of hygiene maintained throughout the property. From the rooms to the public spaces like the lobby and garden area, cleanliness and modern amenities contribute significantly to a pleasant guest experience.
The hotel staff are repeatedly praised for their exceptional service and professionalism. Guests highlight the helpful, friendly and attentive nature of the staff with specific commendations for outstanding individual team members. The courteous demeanor and efficient service of the staff leave a lasting positive impression, making the overall stay comfortable and enjoyable.
The hotel provides a generally reliable Internet experience, especially during major events like the Canton Fair with built-in VPN access being a notable advantage for international visitors. However, some guests report occasional slow or unstable connections, indicating room for improvement.
The luxurious outdoor swimming pool is highly regarded, although recent renovations have temporarily affected its availability. The beds are also frequently praised for their comfort, contributing to a restful stay.
In terms of its five-star rating, the hotel receives mixed reviews. While some guests believe it meets international five-star standards, others suggest there are areas for improvement. Nonetheless, it remains a trusted choice for many, consistently delivering a luxurious and classy experience.
For business travelers, the hotel's strategic location, free shuttle service to the Exhibition Center and supportive staff make it a highly regarded choice. Despite minor inconveniences such as street construction, the hotel caters well to business needs with facilities and services that enhance the professional stay.
Overall, The Garden Hotel Guangzhou successfully combines historical charm, modern amenities and exceptional service, offering a luxurious and convenient stay in a prime location.
The Crowne Plaza Guangzhou City Centre, an IHG Hotel, receives largely positive reviews for its central location, breakfast offerings, room comfort, cleanliness and staff service. Its prime positioning in Guangzhou offers easy access to shopping malls, markets and a variety of Arabic, Turkish and halal restaurants, making it particularly appealing to Muslim travelers. Proximity to metro stations and taxi availability enhances the convenience for guests to explore the city.
Breakfast at the hotel is generally well-received, noted for its variety and the effort to cater to different dietary preferences, including halal, vegetarian and vegan options. Guests appreciate the quality and freshness of the food as well as the service, although some suggest more variety and addition of Western breakfast items.
The rooms are frequently praised for their spaciousness, comfort and cleanliness with many highlighting the pleasant and quiet environment. Despite some mentions of dated decor and occasional maintenance issues, the rooms remain a dependable and comfortable choice, especially for families attending events like the Canton Fair, who also appreciate the themed children's rooms.
Cleanliness is another strong point with many reviews commending the attentive housekeeping staff and the overall well-maintained property. However, there are isolated reports of issues like dirty carpets and unpleasant odors, suggesting occasional lapses in the cleaning routine.
The hotel staff are a standout feature, often described as friendly, responsive and helpful. Individual staff members receive special mentions for their exceptional service, contributing to a welcoming atmosphere. While some communication barriers exist, the overall professionalism and dedication of the staff have a significant positive impact on guests' experiences.
One area in need of improvement is the WiFi service, which many guests find poor and unreliable, posing issues for business travelers. Additionally, some construction noise has been noted as a disturbance.
Beds at the hotel are generally found to be comfortable and conducive to restful sleep, despite a few mentions of them being too hard or in need of replacement.
Overall, the Crowne Plaza Guangzhou City Centre is well-regarded for its strategic location, excellent breakfast, comfortable rooms and commendable staff service, making it a recommended choice for both business and leisure travelers.
The Asia International Hotel Guangdong is highly praised for its prime location, situated centrally in Guangzhou, providing easy access to taxis, the metro and significant attractions such as Canton Tower and various shopping destinations. The hotel’s position near Arab Street makes it particularly appealing to Arab travelers, offering proximity to numerous halal and Arabic restaurants. Guests appreciate the bustling commercial area surrounding the hotel, which is both lively and safe.
The rooms at the hotel are spacious, clean and comfortable with many guests highlighting the large sizes and well-maintained facilities. Executive suites receive additional praise for their luxurious touches. Though some furniture may appear dated, the overall room conditions are satisfactory, accommodating cultural needs with features like bidets in the bathrooms. Cleanliness is a standout quality with guests frequently noting spotless rooms and well-maintained public areas, from the lobby to the sheets and blankets.
Guests consistently commend the hotel staff for their professionalism, friendliness and helpfulness. Individuals such as Moon, Maggie, Vivian, Linda, Echo and Ken are often mentioned for their exceptional service, along with managerial staff like Jacky. The presence of English-speaking staff enhances the experience for international visitors, ensuring smoother communication and assistance.
Breakfast offerings at the revolving restaurant provide stunning views of Guangzhou with a variety of options including vegetarian and Halal food sections. However, there are mixed reviews regarding the breakfast variety with some guests desiring more extensive and inclusive choices catering to international palates.
The hotel's Wi-Fi service draws mixed reactions with some guests noting good connectivity, while others face challenges such as weak signals on upper floors, complex login processes and the necessity of a local Chinese number for access. Nonetheless, the positive aspects of the hotel, especially its excellent location, cleanliness, comfortable rooms and exemplary staff service, make the Asia International Hotel Guangdong a favorable choice for travelers visiting Guangzhou.
DoubleTree by Hilton Guangzhou is highly praised for its exceptional staff, who are friendly, helpful and fluent in English. The Executive Club staff, especially Kiko, received particular praise. Guests appreciated the warm welcome with hot cookies upon check-in. The hotel's environment, dining experience and sales team were also praised. The service was described as gentle, attentive and timely in handling guest inquiries. Susan, the director, was commended for her hard work and enthusiasm. Overall, the staff displayed great service and attentiveness with only minor issues reported during the check-in process.
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