Motel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Can be arranged if requested
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
QLD Covid Safety Plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? No
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Refer Covid Safety Plan
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? All opened to operate 01/06/20 as per QLD Recovery Plan. Restaurant limited to 20 patrons which is plenty for us under normal trading.
Has the hotel closed during the pandemic? No
Additional Information: All rooms have been fully sanitised. Drapes dry cleaned. Carpets steam cleaned. Walls and ceilings washed. We are ready for business.
Deluxe Queen RoomThis air-conditioned room features a satellite flat-screen TV and a desk. It offers a minibar and tea and coffee making facilities.
Deluxe Twin RoomThis air-conditioned room features a satellite flat-screen TV and a desk. It offers a minibar and tea and coffee making facilities.
Deluxe Family SuiteThis air-conditioned room features a satellite flat-screen TV and a desk. It offers a minibar and tea and coffee making facilities.
Please note that 1 child, under the age of 16 stays free of charge when using existing bedding. If an extra bed is required, additional charges apply (see Hotel Policies).
Executive Suite with Spa BathThis air-conditioned room boasts a spa bath. It features a satellite flat-screen TV and a desk. It offers a minibar and tea and coffee making facilities.
Family Room with BathThis air-conditioned room boasts a balcony with pool or garden views. It has a kitchenette with a stovetop, microwave and minibar. It features a satellite flat-screen TV and a desk.
Please note that 1 child, under the age of 16 stays free of charge when using existing bedding. If an extra bed is required, additional charges apply (see Hotel Policies).
Large Twin RoomThis air-conditioned room boasts a balcony with pool or garden views. It has a kitchenette with a stovetop, microwave and minibar. It features a satellite flat-screen TV and a desk.
Please note that 1 child, under the age of 16 stays free of charge when using existing bedding. If an extra bed is required, additional charges apply (see Hotel Policies).
Double or Twin Room - Disability AccessOffering free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious twin/double room offers air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with streaming services. The unit has 2 beds.
King Suite with Spa BathFeaturing a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. This suite features soundproof walls, a minibar, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit offers 1 bed.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. This twin room has air conditioning, a private entrance, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit has 2 beds.
Yes, Mackay Resort Motel has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Mackay Resort Motel.
No, Mackay Resort Motel doesn't allow dogs.
Yes, parking facilities are available at Mackay Resort Motel.