Mackay, 73 Nebo Road-21.152043,149.168536(Show on Map)
7.3
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 05 Oct - Tue, 06 Oct05 Oct - 06 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The White Lace Motor Inn receives high praise for several aspects, notably its prime location, which offers convenience and accessibility. Situated along the main road in Mackay, it allows easy access to local amenities including shops, restaurants, clubs and the CBD. The proximity to the Mackay Base Hospital is particularly advantageous for health-related visits, while nearby botanical gardens enhance the restful atmosphere.
Guests appreciate the complimentary continental breakfast for its simplicity and convenience, featuring a good selection of cereals, toast and pre-packaged items. This inclusion adds great value to their stay, making mornings hassle-free.
Rooms are consistently described as spacious, clean and comfortable, though somewhat dated. Families find the ample space particularly accommodating. Amenities such as double-headed showers, available kitchens and well-stocked bathrooms contribute to a positive experience despite the need for modern updates in décor.
Cleanliness is a standout attribute with thorough and attentive housekeeping ensuring rooms are tidy and well-maintained. Although occasional lapses in specific areas like carpets and behind bathroom doors are noted, the overall cleanliness remains commendable.
The staff at White Lace Motor Inn are frequently highlighted for their warmth, professionalism and efficiency. They create a welcoming environment, readily addressing guest needs and contributing significantly to the positive reviews.
While free wifi is appreciated, its quality varies with some guests experiencing instability. However, staff efforts to resolve these issues are noted.
The pool is another praised feature, particularly among families with children. It is described as well-maintained and a delightful retreat despite its smaller size. The parking facilities are spacious and convenient, adding to the overall positive experience.
Beds receive mixed reviews with many guests finding them comfortable, while others note issues such as firmness and cleanliness inconsistencies. Accessibility is highly rated with features like disability parking, ramps and wheelchair-accessible rooms ensuring a comfortable stay for all guests.
In summary, the White Lace Motor Inn stands out for its strategic location, cleanliness, friendly staff, spacious rooms and added conveniences like breakfast and ample parking, making it a favorable choice for travelers.
Categories
Pool
Outdoor Pool
Free Wi-Fi
Parking
Accessible
Outdoor Pool
Boutique-Style
Cheap
Tennis
Room Types
Standard TwinThese cosy, colourful and air-conditioned rooms include 1 queen-sized bed and 1 single bed. Each room also includes a dining setting and a lounge chair, fridge, microwave and toaster. An en suite bathroom with shower and free toiletries is provided. 1GB of free fast WiFi is included daily. Enjoy a complimentary continental breakfast. Dining discounts available for lunch and dinner.
Standard QueenGuests can experience the character of these well-appointed and comfortable air-conditioned rooms. Each features a queen bed, dining setting, sofa, fridge, microwave, toaster, en suite with shower and complimentary toiletries. 1 GB free fast WiFi is included daily. Enjoy a complimentary continental breakfast. Dining discounts available for lunch and dinner.
Courtyard TwinFeaturing a private, covered courtyard, these air-conditioned rooms include a large sliding glass door, leading outdoors. All rooms feature a queen-sized bed, indoor/outdoor dining settings, a lounge chair, fridge, microwave and toaster. En suite bathrooms include a shower and some have a shower over bath. Free toiletries are included. The rooms are located at the back of the property on the ground floor and guests can park right outside their door. 1GB of free WiFi is included daily. Enjoy a complimentary continental breakfast.
Two-Bedroom Family SuiteThese refurbished, air-conditioned, two bedroom units are on the second level overlooking the pool and opening onto the wide verandah. They feature a queen bed in the main room and a queen and a single bed in a second bedroom, each with their own flat-screen TV. Also included are a dining setting and lounge chair, full sized fridge and microwave and toaster. The bathroom is shared off the main room and includes a shower and complimentary toiletries. 1 GB free Wifi is included daily. Enjoy a complimentary continental breakfast.
Studio (6 guests)This very spacious, open plan room includes air-conditioning, a lounge area, dining setting, kitchenette with a microwave, toaster and fridge as well as a bar. It also includes 2 balconies, each with a table and chairs to relax in. The room has 1 queen size bed and 4 single beds. There is also a 2-person shower, free toiletries and a separate toilet. 1GB of free WiFi is included daily. Enjoy a complimentary continental breakfast.
Superior SpaLocated towards the back of the property, these spacious air-conditioned rooms include a verandah and an en suite bathroom with a shower over a 2-person spa bath and free toiletries. It also includes a queen-sized bed, single bed, dining setting and a lounge as well as a fridge, toaster and microwave. 1GB of free WiFi is included daily. Enjoy a complimentary continental breakfast.
One-Bedroom ApartmentThis refurbished, spacious, fully air-conditioned apartment is located on the 2nd floor with a verandah overlooking the swimming pool. It includes a queen bed in a separate bedroom with its own TV, and a single bed and a sofa bed in the lounge (also with TV). Featured is a fully equipped kitchen, a dining area and the lounge room. The kitchen includes an oven, stove top, microwave, toaster, cooking utensils, a full-sized refrigerator and 4 piece dining setting. The bathroom includes a shower and free toiletries. It is adjacent to the guest laundry for convenience. 1GB of free WiFi is included daily. Enjoy a complimentary continental breakfast.
Maximum occupancy is 4 (including 2 adults and 2 children).
Superior Queen Located towards the back of the property, this room includes a ensuite bathroom, some have a shower and others have a shower over a bath. It also includes air-conditioning, a verandah, queen-sized bed and dining setting, microwave and toaster. 1GB of free fast WiFi is included daily. Enjoy a complimentary continental breakfast.
Dining discounts are available for lunch and dinner.
Disabled TwinThis cosy, colourful and air-conditioned rooms include 1 queen-sized bed and 1 single bed. The room also includes a fridge, microwave and toaster. An en suite bathroom with shower and free toiletries is provided. Enjoy a complimentary continental breakfast. Dining discounts available for lunch and dinner.
Has a wheelchair ramp to the room.
Guest Reviews
7.3
Good
Review Summaries
Summarized by AI
Location
The White Lace Motor Inn boasts a highly praised location that draws appreciation from guests for its convenience and accessibility. Strategically positioned on the main road and easily found, the inn serves as an ideal base for travelers navigating through Mackay. Visitors highlight its proximity to essential amenities, including shops, restaurants and the CBD, making it a favorable choice for those wishing to explore the town with ease.
Sports and dining enthusiasts benefit from its closeness to local clubs, such as the Sth Suburban Bowls Club, presenting ample options for evening entertainment. For health-related visits, the inn's short drive distance to Mackay Base Hospital proves advantageous. Guests traveling for specific events or family visits find the location perfectly suited to their needs, adding a touch of convenience to their stay.
The central and quiet setting ensures a restful experience while providing quick access to local attractions. The White Lace Motor Inn's setting near the botanical gardens offers pleasant walk opportunities, whereas its strategic placement along the highway benefits travelers passing through. Overall, the locale is consistently praised, enhancing guests' overall stay experience with its unmatched convenience and accessibility.
Breakfast
The White Lace Motor Inn's breakfast offerings have left a favorable impression on guests who appreciate the simplicity and convenience it brings. The complimentary continental breakfast is a definite plus, consistently described as handy, sufficient and a welcome addition to the stay. Guests enjoyed a good selection of cereals, toast, spreads and condiments, which were plentiful and easy to grab and go.
The breakfast is available to pick up from reception or even left in the room, allowing for flexibility, especially for those with early starts. While the breakfast was primarily continental with a variety of pre-packaged items that included milk and bread, some guests wished for a cooked breakfast option. Despite its basic nature, the breakfast was praised for being well-stocked and offering a nice start to the day. Overall, the inclusion of breakfast in the room price added great value and convenience with many guests noting they would definitely stay at the White Lace Motor Inn again.
Rooms
The White Lace Motor Inn offers spacious accommodations that guests frequently describe as clean, comfortable and family-friendly. Despite a general consensus that the rooms are somewhat dated and could use updates, the generosity of the room sizes stands out. Many reviewers highlight the rooms’ cleanliness and how well they are maintained. Families particularly appreciate the spaciousness, noting that rooms are large enough to comfortably accommodate five or more people. Amenities such as double-headed showers, available kitchens and well-stocked bathrooms add to the convenience of a stay here. Specific rooms, like room 28, were mentioned for their cleanliness and quietness. While the décor and facilities may feel outdated to some, the overall positive impression of room size, cleanliness and comfort speaks to a satisfactory guest experience.
Beds
The White Lace Motor Inn has received a mix of opinions regarding its beds, showcasing a blend of comfort and areas needing improvement. Many guests have found the beds to be comfortable and conducive to a good night's sleep with comments highlighting comfy beds, large bed sizes and overall comfort. Positive notes include beds being great for children and conducive for rest after a long day.
However, there are also numerous observations about the beds being hard or lumpy, leading to discomfort and even back pain for some visitors. Issues such as ants and cockroaches in the beds, musty-smelling blankets and insufficient bed linen have also been mentioned. Some beds were noted to be overly firm, uneven and fitted with uncomfortable springs, affecting sleep quality.
In summary, while many have praised the comfort of the beds at White Lace Motor Inn, there are sufficient mentions of discomfort and cleanliness issues that suggest inconsistency in guest experiences.
Cleanliness
The White Lace Motor Inn generally stands out for its cleanliness, offering a consistently clean and well-maintained environment for guests. Travelers frequently describe their rooms as clean, tidy and comfortable. Housekeeping services are commended for being thorough and attentive with numerous mentions of rooms being immaculately clean and well maintained.
The property itself, including the motel grounds, is kept tidy and the spacious rooms contribute to a comfortable stay. For those seeking a hassle-free visit, this establishment ensures clean accommodations in a convenient location close to shops and food outlets.
However, there are occasional remarks about specific cleanliness issues. Some guests noted that areas like behind bathroom doors, carpets and parts of the bathroom needed more attention. Instances of ants in the bed, cobwebs around windows and ceilings and dirty mirrors have been mentioned, but these appear to be exceptions rather than the rule.
Overall, the White Lace Motor Inn receives high marks for its cleanliness, making it a reliable choice for travelers looking for tidy, comfortable accommodations with good housekeeping standards.
Staff
Located in a desirable area, the White Lace Motor Inn receives high praise for its staff, marked by overwhelmingly positive reviews. The front office team is described as lovely, welcoming and always professional. Guests repeatedly highlight the staff’s friendliness and helpfulness, providing an environment that is both warm and accommodating. Efficient communication and the ability to quickly meet guest requests, such as ground floor rooms and late check-in options, underscore the staff's dedication to excellent service.
From reception to housekeeping, the staff’s pleasant and polite demeanor greatly enhances the guest experience. The word "friendly" appears frequently in reviews, indicating a consistently positive interaction across various points of service. They are noted for their supportive and proactive attitude, always ready to assist with inquiries and special requests. Housekeeping also receives commendations for maintaining top-notch cleanliness, adding to the overall satisfaction of stays.
A special mention is given to Belinda for her helpfulness, underscoring the personal touch that goes above and beyond standard expectations. Fantastic customer service is a common praise and many guests express astonishment at the skill and effort displayed by the team, which contributes significantly to the hotel's high reputation.
Overall, the staff at White Lace Motor Inn are not only well-organized and professional but also create a welcoming atmosphere that leaves a lasting impression on their guests, encouraging many to return and recommend the hotel to others.
Wi-Fi
The White Lace Motor Inn offers complimentary wifi to its guests, a feature that many appreciate. There are mixed feelings about the wifi quality, however. Some guests found the wifi great, describing it as good and okay at times. Complimentary wifi is included and generally appreciated by visitors. On the downside, the internet connection has been described as patchy and slow with instances of it being unstable or disconnecting frequently. Despite these issues, the staff does attend to wifi-related concerns, which shows a commitment to addressing guest needs.
Pool
The pool at White Lace Motor Inn receives consistent praise for being a delightful spot for guests, especially families with children. The pool and spa are noted to be child-friendly and a favorite among kids, who often describe their time in the water as fantastic and thoroughly enjoyable. Guests appreciate the pool for being fresh, lovely and well-maintained, highlighting its cleanliness and tidiness. Despite being on the smaller side, it is frequently described as a nice or lovely little pool, which adds a cozy charm to the experience. Some reviewers mention that the pool area could benefit from a bit of an uplift, but overall, it remains a great little retreat within the hotel.
Parking
The parking situation at White Lace Motor Inn impresses guests with its spaciousness and availability. Numerous reviews highlight the ample parking options with covered, underground and on-site choices making it convenient for all visitors. Many guests appreciated the direct access to parking right outside their rooms, ensuring easy loading and unloading. The parking areas are described as clean, well-lit and user-friendly, catering to various needs including family and disabled access. Free, off-street parking adds further convenience. Although a few noted that spaces could be tight or less convenient, the overall sentiment reflects a positive experience with plenty of parking options that cater to different requirements.
Accessible
The White Lace Motor Inn receives high praise for its accessibility features from guests with disabilities. Reviewers highlight the convenience of disability parking and the ease of access provided by ramps leading to the main door units. The Inn offers accessible rooms and showers, facilitating effortless movement and entry, particularly appreciated by wheelchair users. Specific mentions include accessible balconies and rooms designed for wheelchair users, ensuring comfort and convenience.
Guests also note the prime location of the Inn, which is close to shops, restaurants and other facilities. This accessibility to nearby amenities such as grocery stores and dining options adds to the overall positive experience. The consensus among reviewers suggests that the White Lace Motor Inn is well-suited for guests requiring accessible accommodations, being both easy to navigate and situated in a convenient area.
Outdoor Pool
The outdoor pool at the White Lace Motor Inn receives praise for its pleasant environment and cleanliness. It's a popular feature among guests, especially families, as children particularly enjoy the outdoor pool. The pool area is generally described as nice, although a few comments suggest that it could benefit from some updates. Overall, guests appreciate the pool as a positive aspect of their stay, noting its freshness and good condition.
FAQ
Yes, White Lace Motor Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at White Lace Motor Inn.
No, White Lace Motor Inn doesn't allow dogs.
Yes, parking facilities are available at White Lace Motor Inn.
