Hilton Madrid Airport
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Summary of reviewsThe Hilton Madrid Airport receives praise for numerous positive attributes, particularly for travelers needing convenient and comfortable accommodation close to Barajas Airport. The hotel's prime location and consistent, reliable shuttle service make it an attractive choice for those with early flights or brief stopovers. Spacious, modern rooms equipped with comfortable beds and luxurious bathrooms contribute significantly to the guests' restful and pleasing stay. The staff consistently impress with their friendliness, attentiveness and high level of service across the hotel, from reception to restaurant.
The breakfast service stands out with its diverse and high-quality offerings, including fresh produce like natural orange juice and Spanish omelette, although some guests find it overpriced. The dinner experience also receives positive reviews, particularly for its tantalizing dishes like sirloin steak and burgers and excellent restaurant service, despite some guests finding the prices high and menu options limited.
The cleanliness of Hilton Madrid Airport is commendable with most areas including rooms and facilities such as the gym and pool generally maintained to a high standard. The gym, available 24 hours and the clean, visually appealing pool are appreciated. However, there were occasional feedbacks regarding pool temperature and restricted hours. The gym also faced some issues with maintenance and cleanliness at times.
Special mention goes to the family-friendly aspects of the hotel. The kids' pool, play area in the lobby and spacious, quiet rooms in the North Wing have won the appreciation of traveling families, who find the hotel an excellent fit for their needs. Child-friendly amenities and attentive staff ensure a comfortable stay for families.
The free WiFi service, while functioning well when available, has received mixed reviews due to inconsistent room connectivity and additional charges for non-Hilton Honors members.
Overall, the Hilton Madrid Airport delivers a comfortable, clean and convenient experience with luxurious touches, making it a favorable choice for travelers prioritizing proximity to the airport and a welcoming atmosphere. Despite some minor areas for improvement in dining options, WiFi access and occasional maintenance issues, the hotel maintains a reputation for high-quality facilities, excellent service and a restful environment.
Categories
The breakfast service stands out with its diverse and high-quality offerings, including fresh produce like natural orange juice and Spanish omelette, although some guests find it overpriced. The dinner experience also receives positive reviews, particularly for its tantalizing dishes like sirloin steak and burgers and excellent restaurant service, despite some guests finding the prices high and menu options limited.
The cleanliness of Hilton Madrid Airport is commendable with most areas including rooms and facilities such as the gym and pool generally maintained to a high standard. The gym, available 24 hours and the clean, visually appealing pool are appreciated. However, there were occasional feedbacks regarding pool temperature and restricted hours. The gym also faced some issues with maintenance and cleanliness at times.
Special mention goes to the family-friendly aspects of the hotel. The kids' pool, play area in the lobby and spacious, quiet rooms in the North Wing have won the appreciation of traveling families, who find the hotel an excellent fit for their needs. Child-friendly amenities and attentive staff ensure a comfortable stay for families.
The free WiFi service, while functioning well when available, has received mixed reviews due to inconsistent room connectivity and additional charges for non-Hilton Honors members.
Overall, the Hilton Madrid Airport delivers a comfortable, clean and convenient experience with luxurious touches, making it a favorable choice for travelers prioritizing proximity to the airport and a welcoming atmosphere. Despite some minor areas for improvement in dining options, WiFi access and occasional maintenance issues, the hotel maintains a reputation for high-quality facilities, excellent service and a restful environment.
Business Hotel
Hilton hotels are a popular choice for business travelers, particularly airport locations. This hotel likely provides convenient access to the airport, meeting facilities, and business services to ensure a seamless travel experience.
Hotel with Parking
Located near the airport, this hotel provides convenient parking options for travelers. Its location and services cater specifically to guests who require parking facilities while flying in or out of Madrid.
EV charging stations
Hotel with Gym
The Hilton Madrid Airport provides a fitness center, allowing guests to keep up with their workouts. It is equipped with essential equipment.
Hotel with EV Charging Stations
The Hilton Madrid Airport offers EV charging stations. Its proximity to the airport makes it ideal for travelers, and it maintains Hilton's standard of service and amenities.
Hotel with Indoor Pool
The Hilton Madrid Airport offers a modern and clean indoor pool that is open to both inside and outside. The hotel provides excellent facilities and convenient access to the airport, making it perfect for travelers seeking relaxation and comfort.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
4-Star Hotel
Guest Reviews
The Hilton Madrid Airport boasts an excellent location for travelers looking to stay close to the airport. Highly rated for its proximity to Barajas Airport, the hotel serves as a convenient option for those needing easy access to terminal departures and layovers. It's particularly suitable for early morning flights or brief stops in Madrid. The hotel provides a reliable shuttle service to the airport with transfers available every 30 minutes, enhancing the convenience for guests.
Despite its advantages for airport access, the hotel's location in an industrial area might be less appealing to those wishing to explore the broader attractions of Madrid. It's far from the city center and guests might find the area lacking in nearby shops and restaurants. This makes it less ideal for those looking for extensive sightseeing or local dining experiences.
However, for travelers prioritizing easy and quick access to the airport, this Hilton property offers a valuable and practical solution. Its modern facilities and spacious rooms contribute to a comfortable stay, ensuring that guests in transit can rest well before continuing their journey.
Guests at the Hilton Madrid Airport frequently comment on the breakfast offerings, highlighting its diverse and abundant selection. Many guests find the breakfast to be excellent, fresh and delicious with specific praise for items like the Spanish omelette. The buffet is often noted for its variety and quality with natural orange juice and made-on-spot pancakes as standout options.
Despite the praise, some guests feel the breakfast is overpriced relative to its quality with a few citing issues such as stale bread and the lack of vegan or gluten-free options. Others mention the breakfast can be quite basic for the cost with instances of low-quality scrambled eggs, undercooked bacon and a lack of variety over consecutive days.
The breakfast service's hours also receive mixed feedback with some wishing for extended times as the current cut-off can be too early for late risers. However, the majority appreciate starting their day with such a comprehensive and well-attended breakfast, making it a highlight during their stay at the hotel.
Hilton Madrid Airport offers a varied dining experience with mixed reviews focusing on the restaurant and bar. Guests often highlight the delicious and terrific food served in the restaurant with many praising specific dishes such as the sirloin steak and burgers. The service provided in the restaurant is frequently described as excellent, adding to the overall positive experience. The restaurant is described as clean and wonderful with many guests enjoying their meals there.
However, there are a few points of contention. Some guests find the prices at the bar and restaurant to be excessively high, considering the quality and variety of the food offered. Limited menu options, particularly for vegetarians and those seeking authentic Spanish cuisine, have also been noted. Additionally, the dining area itself has received mixed feedback with some describing it as nice while others found it cold and uninviting.
Bar food received mixed reviews, being described as great at times, but at other times not living up to expectations. Some guests faced issues with service, citing room service as pricey and occasionally delayed in terms of removing trays. Despite these drawbacks, the convenient location near the airport and the overall high quality of the food make Hilton Madrid Airport an appealing choice for travelers needing a reliable dining option.
The guest reviews of Hilton Madrid Airport highlight numerous positive aspects of the rooms. The overarching sentiment focuses on the spaciousness, comfort and cleanliness of the accommodations. Many guests appreciate the large, well-maintained rooms that often come with modern and luxurious finishes. The beds are frequently described as extremely comfortable and amenities, such as luxurious showers and elegant bathrooms, receive high praise.
Guests also find the design and decoration of the rooms pleasing, noting that the rooms are brightly lit, well-equipped and offer a quiet environment for rest. The facilities, including a well-maintained airport shuttle service, further complement the overall positive experience.
However, some feedback indicates that the rooms could benefit from updates with mentions of outdated furnishings and occasional maintenance issues such as leaky windows or unusual smells. Despite these few drawbacks, it’s clear that the Hilton Madrid Airport is a preferred choice for many travelers seeking a comfortable and spacious stay near the airport.
The Hilton Madrid Airport has received numerous accolades for its beds, which are frequently described as very comfortable with many guests emphasizing the superb quality of the mattresses and luxurious bedding. The beds are consistently praised for providing a relaxing sleep experience, contributing significantly to guests' overall comfort during their stay. The spaciousness of the beds is another highlight with several mentions of king-size and wide beds enhancing the comfort level. Cleanliness and good maintenance of the beds also add to the positive feedback.
While the majority of guests found the beds and pillows to be excellent, there were a few mentions of hard mattresses and uncomfortable pillows, indicating occasional inconsistencies. However, the general consensus leans heavily towards a favorable experience with comfortable beds being a standout feature in the rooms. The combination of good quality beds, cozy bedding and spacious sleeping arrangements make the Hilton Madrid Airport a reliable choice for travelers seeking restful nights.
Hilton Madrid Airport is noted for its clean and modern facilities, providing a comfortable, elegant and peaceful atmosphere for guests. Reviewers frequently highlight the hotel's exceptional cleanliness, describing the rooms and common areas as very clean, well-maintained and spotless. Many guests appreciated the spacious, modern rooms and clean amenities, reiterating that everything from the pool to the corridors was kept in pristine condition.
However, experiences with cleanliness were not universally positive. A few guests noted instances where cleanliness was substandard, mentioning dusty rooms, leftover items from previous guests and occasionally careless cleaning efforts. The cleanliness of specific areas, such as the restaurant and some corridors, also received mixed feedback, sometimes described as needing improvement.
Despite a few drawbacks, Hilton Madrid Airport generally upholds a high standard of cleanliness and modern comfort, making it a reliable choice for travelers seeking convenience near the airport. The staff's attentiveness and the overall quality of facilities further contribute to a pleasant stay.
Hilton Madrid Airport consistently impresses with its exceptional staff. Frequent mentions of their friendliness, attentiveness and helpfulness underscore a consistent commitment to top-tier customer service. Guests highlight the excellent service at the reception with many praising specific staff members like Adrian for their cheerful assistance. The efficiency of the airport shuttle service also receives commendation for punctuality and convenience.
The staff's kindness extends beyond the front desk to every corner of the hotel with restaurant and bar personnel noted for their welcoming demeanor and quick service. Language barriers are minimized as many staff members are proficient in English, further enhancing the guest experience. Even amidst challenges, such as understaffing due to the pandemic, the staff continues to perform admirably, maintaining a friendly and efficient service level.
However, not all feedback is glowing. A few isolated comments mentioned unhelpful or unfriendly encounters, specifically at the restaurant and during initial arrival. Despite these occasional lapses, the overwhelming sentiment remains positive with the majority of guests feeling well cared for and valued during their stay.
Overall, guests can expect a welcoming atmosphere, driven by a team noted for their professionalism and sincere commitment to guest satisfaction.
The Hilton Madrid Airport hotel garners varied opinions regarding its WiFi service. Guests have positively noted that when WiFi is available, the connection tends to be good and the internet speed is commendable. However, there are several areas for improvement. Some reviews mention that WiFi access in rooms can sometimes be problematic with reports of weak or non-functional connections. Additionally, there is a mention that guests need to join Hilton Honors for internet access and complimentary WiFi is not always available in rooms. A few visitors highlighted the additional cost for WiFi, which may be a drawback for some. Overall, while the internet service has its strengths, such as good speed and communication capabilities when functioning, inconsistent availability and additional charges have been points of concern.
The gym at Hilton Madrid Airport has received a range of feedback from guests. Many guests highlight the gym as a great facility, describing it as nice, well-equipped and even beautiful. The fact that it is open 24 hours a day is noted as a significant convenience. Additionally, guests often appreciate the combination of both the gym and pool, which are considered to be great amenities for a comfortable stay.
However, there are some areas that need attention. There have been instances where the gym was found to be poorly maintained and some guests experienced issues with lighting and air conditioning, making it uncomfortable during workouts. Additionally, there have been periods when the gym was closed for renovations, which disrupted guests' plans to use the facility. Instances of poor cleanliness and messiness in the area have also been reported.
Overall, while the gym is recognized for its positive aspects, addressing the maintenance and operational issues will enhance the experience for future guests.
The pool at Hilton Madrid Airport garners a mix of impressions from guests. On the positive side, many reviews highlight the pool as clean, beautiful and a nice facility to relax in, especially for children. Guests appreciate the well-maintained state of the pool and the complimentary access to the sauna. The indoor pool area is also noted for being visually appealing.
However, the pool's restricted hours of operation emerged as a significant downside, frustrating those who hoped to enjoy a swim after a day of sightseeing. Many guests also found the pool to be too cold, despite being advertised as heated. The small size of the pool and lack of certain amenities like drink service and bathrooms added to the dissatisfaction for some.
In summary, while the pool at Hilton Madrid Airport is generally well-kept and a pleasant diversion for families, potential visitors should be aware of its limited hours and lower temperature.
Hilton Madrid Airport is highly regarded as an excellent choice for families, especially those traveling with children. The hotel features a kid-friendly swimming pool that has received praise from numerous guests for providing a great experience for their little ones. Many families have found themselves returning to the hotel, further confirming its family-friendly nature. The staff are noted for being exceptionally helpful, ensuring that family stays are comfortable and enjoyable.
The lobby includes a play area specifically designed for young children, adding an extra layer of convenience for parents. The rooms, particularly those in the North Wing, are often described as quiet and comfortable, offering a restful environment for both parents and children. Despite a lack of a bathroom door in some family rooms, the overall impression is still very positive.
For those on a layover, the hotel is ideal and perfectly suited to meet family needs. Additionally, the proximity to nearby attractions such as the Plenilunio shopping center and the Alameda de Osuna metro station provides added convenience, though it may be less practical to walk these distances with small children. Overall, Hilton Madrid Airport receives strong recommendations from families for its welcoming atmosphere and well-thought-out amenities for children.
The Hilton Madrid Airport is consistently recognized for its high-quality facilities and a level of well-being typical of the Hilton brand. Visitors often highlight the luxury finishes and clean common spaces, which enhance the overall appeal of the hotel. The location, convenient for overnighting, is described as perfect for those in need of airport accommodation. Guests find the great rooms and four-star amenities to meet expectations with an amazing experience noted by many.
However, the hotel has some areas of improvement. Breakfast is often mentioned as needing enhancement to align with typical four-star standards. Room service, although available, is considered overly expensive and not reflective of a five-star experience despite the high charges. There are mixed feelings about the service; while some find it outstanding, others feel the service level doesn't quite match that of upper-tier hotels. Renovations are ongoing, which might be a contributing factor to varying experiences.
Overall, the Hilton Madrid Airport is a solid choice for travelers looking for convenience, quality and comfort, even if some aspects could be refined for better cost-benefit balance.
Hilton Madrid Airport is more geared towards business travelers with an emphasis on facilities and services tailored for corporate guests. Described as a premium class hotel perfectly suited for business trips, it is well-equipped with essential business amenities, including meeting and conference rooms, making it an ideal venue for congresses and corporate conventions. The executive suites are particularly spacious and offer additional comfort for a productive stay.
The staff receive high praise for their professionalism and helpfulness, enhancing the overall business travel experience. The hotel features an executive lounge, providing a conducive environment for business activities. However, it may not be the best option for those looking to combine business with leisure, as it is described primarily as a place for business.
Despite a few critiques noting a lack of atmosphere and standard conference facilities, the value for money offered by the hotel is regarded as unbeatable. The overall service also aligns well with typical corporate hotel expectations. Guests will find it suitable for a business-oriented stay, especially when convenience and functionality are top priorities.
Hilton Madrid Airport receives positive feedback regarding its accessibility for guests with disabilities or limited mobility. Reviewers note that the hotel is an accessible venue with easily accessible rooms and good overall accessibility. The location is praised for being accessible and well-situated near the airport, making it convenient for travelers. Additionally, the accessibility of amenities within the hotel is highlighted, including easy access for wheelchairs. Despite some comments about the hotel transportation service ending before midnight, the overall accessibility of the hotel remains highly recommended.
The indoor pool at Hilton Madrid Airport generally receives high praise from guests for its overall quality and cleanliness. Described as nice, cozy and perfect by multiple reviewers, it adds to the array of excellent facilities available at the hotel. Guests appreciate the heated pool feature, although there are some mentions of it being too cold at times. The pool area, which is open to both inside and outside, is noted for its beauty, although the broken slider roof is pointed out as a downside. Some guests have faced issues with the pool's availability and reported it being closed during their stays. Despite these hiccups, the indoor pool remains a highlight for many, contributing positively to their hotel experience.
Hilton Madrid Airport is acknowledged for being pet-friendly, allowing guests to bring their dogs along during their stay. The hotel is conveniently situated close to the terminal, which is beneficial for those picking up their pets from the cargo terminal. There's an area nearby where guests can walk their dogs, contributing to the overall convenience for pet owners. The staff at the hotel are described as kind and there have been no significant issues reported by those staying with dogs.
However, certain rules and costs associated with bringing pets have drawn criticism. The hotel imposes a €50 supplement for dogs, which some guests found to be quite high. Additionally, there are limitations on where dogs can be within the premises; they are not allowed in the breakfast room or certain dining areas, which has caused inconvenience, especially during hot weather when dining indoors is preferable. The general consensus suggests that while the hotel does allow pets, there is room for improvement in their pet-friendly policies and facilities.
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Location
Despite its advantages for airport access, the hotel's location in an industrial area might be less appealing to those wishing to explore the broader attractions of Madrid. It's far from the city center and guests might find the area lacking in nearby shops and restaurants. This makes it less ideal for those looking for extensive sightseeing or local dining experiences.
However, for travelers prioritizing easy and quick access to the airport, this Hilton property offers a valuable and practical solution. Its modern facilities and spacious rooms contribute to a comfortable stay, ensuring that guests in transit can rest well before continuing their journey.
Breakfast
Despite the praise, some guests feel the breakfast is overpriced relative to its quality with a few citing issues such as stale bread and the lack of vegan or gluten-free options. Others mention the breakfast can be quite basic for the cost with instances of low-quality scrambled eggs, undercooked bacon and a lack of variety over consecutive days.
The breakfast service's hours also receive mixed feedback with some wishing for extended times as the current cut-off can be too early for late risers. However, the majority appreciate starting their day with such a comprehensive and well-attended breakfast, making it a highlight during their stay at the hotel.
Dinner
However, there are a few points of contention. Some guests find the prices at the bar and restaurant to be excessively high, considering the quality and variety of the food offered. Limited menu options, particularly for vegetarians and those seeking authentic Spanish cuisine, have also been noted. Additionally, the dining area itself has received mixed feedback with some describing it as nice while others found it cold and uninviting.
Bar food received mixed reviews, being described as great at times, but at other times not living up to expectations. Some guests faced issues with service, citing room service as pricey and occasionally delayed in terms of removing trays. Despite these drawbacks, the convenient location near the airport and the overall high quality of the food make Hilton Madrid Airport an appealing choice for travelers needing a reliable dining option.
Rooms
Guests also find the design and decoration of the rooms pleasing, noting that the rooms are brightly lit, well-equipped and offer a quiet environment for rest. The facilities, including a well-maintained airport shuttle service, further complement the overall positive experience.
However, some feedback indicates that the rooms could benefit from updates with mentions of outdated furnishings and occasional maintenance issues such as leaky windows or unusual smells. Despite these few drawbacks, it’s clear that the Hilton Madrid Airport is a preferred choice for many travelers seeking a comfortable and spacious stay near the airport.
Beds
While the majority of guests found the beds and pillows to be excellent, there were a few mentions of hard mattresses and uncomfortable pillows, indicating occasional inconsistencies. However, the general consensus leans heavily towards a favorable experience with comfortable beds being a standout feature in the rooms. The combination of good quality beds, cozy bedding and spacious sleeping arrangements make the Hilton Madrid Airport a reliable choice for travelers seeking restful nights.
Cleanliness
However, experiences with cleanliness were not universally positive. A few guests noted instances where cleanliness was substandard, mentioning dusty rooms, leftover items from previous guests and occasionally careless cleaning efforts. The cleanliness of specific areas, such as the restaurant and some corridors, also received mixed feedback, sometimes described as needing improvement.
Despite a few drawbacks, Hilton Madrid Airport generally upholds a high standard of cleanliness and modern comfort, making it a reliable choice for travelers seeking convenience near the airport. The staff's attentiveness and the overall quality of facilities further contribute to a pleasant stay.
Staff
The staff's kindness extends beyond the front desk to every corner of the hotel with restaurant and bar personnel noted for their welcoming demeanor and quick service. Language barriers are minimized as many staff members are proficient in English, further enhancing the guest experience. Even amidst challenges, such as understaffing due to the pandemic, the staff continues to perform admirably, maintaining a friendly and efficient service level.
However, not all feedback is glowing. A few isolated comments mentioned unhelpful or unfriendly encounters, specifically at the restaurant and during initial arrival. Despite these occasional lapses, the overwhelming sentiment remains positive with the majority of guests feeling well cared for and valued during their stay.
Overall, guests can expect a welcoming atmosphere, driven by a team noted for their professionalism and sincere commitment to guest satisfaction.
Wi-Fi
Gym
However, there are some areas that need attention. There have been instances where the gym was found to be poorly maintained and some guests experienced issues with lighting and air conditioning, making it uncomfortable during workouts. Additionally, there have been periods when the gym was closed for renovations, which disrupted guests' plans to use the facility. Instances of poor cleanliness and messiness in the area have also been reported.
Overall, while the gym is recognized for its positive aspects, addressing the maintenance and operational issues will enhance the experience for future guests.
Pool
However, the pool's restricted hours of operation emerged as a significant downside, frustrating those who hoped to enjoy a swim after a day of sightseeing. Many guests also found the pool to be too cold, despite being advertised as heated. The small size of the pool and lack of certain amenities like drink service and bathrooms added to the dissatisfaction for some.
In summary, while the pool at Hilton Madrid Airport is generally well-kept and a pleasant diversion for families, potential visitors should be aware of its limited hours and lower temperature.
Family
The lobby includes a play area specifically designed for young children, adding an extra layer of convenience for parents. The rooms, particularly those in the North Wing, are often described as quiet and comfortable, offering a restful environment for both parents and children. Despite a lack of a bathroom door in some family rooms, the overall impression is still very positive.
For those on a layover, the hotel is ideal and perfectly suited to meet family needs. Additionally, the proximity to nearby attractions such as the Plenilunio shopping center and the Alameda de Osuna metro station provides added convenience, though it may be less practical to walk these distances with small children. Overall, Hilton Madrid Airport receives strong recommendations from families for its welcoming atmosphere and well-thought-out amenities for children.
4 Star
However, the hotel has some areas of improvement. Breakfast is often mentioned as needing enhancement to align with typical four-star standards. Room service, although available, is considered overly expensive and not reflective of a five-star experience despite the high charges. There are mixed feelings about the service; while some find it outstanding, others feel the service level doesn't quite match that of upper-tier hotels. Renovations are ongoing, which might be a contributing factor to varying experiences.
Overall, the Hilton Madrid Airport is a solid choice for travelers looking for convenience, quality and comfort, even if some aspects could be refined for better cost-benefit balance.
Business
The staff receive high praise for their professionalism and helpfulness, enhancing the overall business travel experience. The hotel features an executive lounge, providing a conducive environment for business activities. However, it may not be the best option for those looking to combine business with leisure, as it is described primarily as a place for business.
Despite a few critiques noting a lack of atmosphere and standard conference facilities, the value for money offered by the hotel is regarded as unbeatable. The overall service also aligns well with typical corporate hotel expectations. Guests will find it suitable for a business-oriented stay, especially when convenience and functionality are top priorities.
Accessible
Indoor Pool
Dog Friendly
However, certain rules and costs associated with bringing pets have drawn criticism. The hotel imposes a €50 supplement for dogs, which some guests found to be quite high. Additionally, there are limitations on where dogs can be within the premises; they are not allowed in the breakfast room or certain dining areas, which has caused inconvenience, especially during hot weather when dining indoors is preferable. The general consensus suggests that while the hotel does allow pets, there is room for improvement in their pet-friendly policies and facilities.
Yes, Hilton Madrid Airport has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hilton Madrid Airport.
Yes, Hilton Madrid Airport welcomes dogs.
Yes, parking facilities are available at Hilton Madrid Airport.
Yes, Hilton Madrid Airport has a gym.
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