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Summary of reviewsHotel Crowne Plaza Madrid Airport stands out as an excellent choice for travelers requiring close proximity to Madrid-Barajas Airport. The hotel is located just 10-15 minutes from the terminal and its efficient shuttle service is a big hit among guests, making transfers seamless for those catching early flights or on layovers. Although situated in an industrial area with limited dining and shopping options and a significant distance from the city center, guests still appreciate the quiet, secure environment and find the location ideal for short stays and transit purposes.
The breakfast experience at the hotel is frequently praised, noted for its wide selection of foods, freshness and excellent quality. Guests enjoy everything from a variety of fruits and cereals to traditional churros with chocolate in a pleasant ambiance enhanced by friendly, efficient staff. Though some find the cost of breakfast a bit high and suggest earlier service times for morning travelers, the overall feedback highlights it as a standout feature.
The dining options at the hotel receive commendations as well with the à la carte dinner particularly noted for the quality of the steaks. While some guests commented on high prices and a limited menu, the overall dining experience is considered excellent, supported by attentive and efficient restaurant staff.
Rooms at the Hotel Crowne Plaza Madrid Airport are described as spacious, clean and modern with many guests noting the comfortable beds and luxurious touches in the bathrooms, including options like whirlpool bathtubs. The soundproofing ensures a quiet stay and thoughtful amenities like complimentary tea, coffee and cookies add to the comfort. Although there were occasional maintenance issues, they did not significantly detract from the positive feedback.
Cleanliness is another strong point with guests consistently describing the hotel as spotless and well-maintained. The dedication of the cleaning staff ensures a cozy and serene stay.
The staff receive high accolades for their friendliness, helpfulness and professionalism. Whether at reception or in the dining area, team members go out of their way to accommodate guests' needs, contributing significantly to a welcoming atmosphere. Special mentions are often directed towards individuals for their exceptional service.
Additionally, the hotel provides complimentary Wi-Fi, generally praised for its speed and reliability, though some guests mentioned occasional connectivity issues. The gym, while well-equipped and accessible 24 hours a day, is considered small by some but overall, is a valued facility for those wishing to maintain their fitness routines.
Parking at the hotel also receives positive remarks for its convenience and security, though there are mixed feelings about the cost with some considering it slightly expensive. Nonetheless, the underground parking and free shuttle service to the airport add to the overall convenience.
For families, the hotel proves to be an accommodating option. Spacious rooms with extra-large beds, kid-friendly amenities and a welcoming atmosphere make it a solid choice. Although the proximity of restaurants and shops is a downside, the exceptional staff and overall family-friendly environment make up for it.
Lastly, the beds at Hotel Crowne Plaza Madrid Airport are frequently highlighted for their exceptional comfort, significantly contributing to high-quality sleep for guests. The spacious, clean rooms, coupled with a superb breakfast service, round out a very comfortable stay.
All things considered, Hotel Crowne Plaza Madrid Airport lives up to its four-star rating by providing a clean, comfortable and efficient service that caters well to travelers, particularly those requiring convenient airport access. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Junior King SuiteThis spacious, stylish suite features a seating area with a 40" flat-screen TV and a coffee maker. There is a king-size bed and the private bathroom includes a spa bath.
Standard RoomThis stylish, spacious room features a seating area with a 32" flat-screen TV, a coffee maker and a kettle. You can have one king bed or two double beds under availability at check-in time.
Standard Twin RoomThis stylish, spacious room features 2 double beds, a flat-screen TV, a coffee maker and a kettle.
Premium RoomThis spacious double room has a private bathroom with a shower and a bath, a kettle with coffee and tea making facilities. You can have one king bed or two double beds under availability at check-in time.
Please note children must be 12 years or younger.
Standard King RoomThis double room features air conditioning, tile/marble floor and soundproofing.
Premium King RoomThe spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a tea and coffee maker, heating and a TV. The unit offers 1 bed.
Family Room with Two Double BedsThe spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 2 beds.
Standard King Room - AccessibleThe spacious double room features air conditioning, soundproof walls, a tea and coffee maker, heating, as well as a TV. The unit has 1 bed.
Premium King Room with Runway ViewThe unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Hotel Crowne Plaza Madrid Airport presents an excellent choice for travelers needing proximity to Madrid-Barajas Airport. Conveniently located roughly 10-15 minutes from the terminals, the hotel offers an efficient shuttle service, which facilitates easy transfers for early flights, layovers or overnight stays. Guests appreciate the cleanliness, comfort and value for money, frequently praising the friendly and helpful staff who ensure a pleasant experience.
However, the hotel's location in an industrial area, rather isolated and distant from the city center, makes it less ideal for those planning to explore Madrid’s tourist spots. Public transportation options to the city can be convoluted and time-consuming, often requiring a combination of taxi, bus and metro services. The surrounding area lacks dining and shopping options.
Despite these downsides, the hotel's quiet and secure environment, paired with its close proximity to the airport, remains a popular choice for short stays and travelers in transit. For those whose primary need is quick airport access, the Crowne Plaza Madrid Airport offers a compelling option with notable convenience and comfort.
Breakfast
Hotel Crowne Plaza Madrid Airport offers a highly praised breakfast experience that stands out in several guest reviews. The breakfast buffet is noted for its variety and quality with a wide selection of foods catering to diverse tastes. Many appreciated the excellent assortment of fruits, cereals, hot dishes, pastries and beverages including coffees and teas. Particularly popular items include traditional churros with chocolate and there is a significant focus on fresh and delicious offerings.
The overall ambiance and staff service during breakfast are repeatedly commended. Reviewers mentioned enjoying a pleasant and comfortable atmosphere while dining with friendly and efficient staff enhancing the experience. The breakfast is described as very complete and satisfying with many guests expressing that it exceeded their expectations in terms of variety and taste.
However, some reviews pointed out the cost of the breakfast as being on the higher side, although the quality and range of options often made it worthwhile. A few guests also noted that breakfast service times could start earlier to better accommodate early travelers. Despite these minor concerns, the overwhelmingly positive feedback highlights the breakfast at Hotel Crowne Plaza Madrid Airport as a standout feature offering great value for money and a delightful start to the day.
Dinner
The Hotel Crowne Plaza Madrid Airport receives high praise for its dining experiences, particularly the restaurant, which guests frequently describe as excellent with a friendly atmosphere. The food, ranging from breakfast to dinner, garners numerous compliments with many guests highlighting its great variety, quality and taste. The à la carte dinner is often noted as spectacular and the steaks, in particular, are celebrated as delicious and among the best some guests have had in Spain.
The restaurant staff is consistently recognized for their kindness and efficiency, contributing to a positive dining experience. Despite the high quality and service, some reviews mention the restaurant's pricing as being on the higher side and the menu options as somewhat limited. There are occasional remarks on the need for improvement in certain dishes and the ambiance of the dining area.
In summary, dining at the Hotel Crowne Plaza Madrid Airport is largely favored by guests for its excellent food and service, although some might find the menu options and prices less appealing.
Rooms
Hotel Crowne Plaza Madrid Airport offers a warm blend of spaciousness and modern comfort in its rooms, garnering consistent praise for cleanliness and well-appointed interiors. The rooms are noted for being extremely spacious, accommodating and well-furnished, often exceeding guests’ expectations in size and comfort. The presence of both a shower and a bathtub in the bathrooms, as well as luxurious touches like whirlpool bathtubs, add to the rooms' appeal.
Guests can expect clean, quiet and soundproof rooms, ensuring a restful stay despite the hotel's proximity to the airport. Comfortable beds, fluffy towels and thoughtful amenities such as complimentary tea, coffee and small cookies were highlighted as enhancing guests' comfort. The rooms are described as modern, cozy and welcoming, contributing to an overall feeling of relaxation and convenience.
A few maintenance issues and dated furnishings were noted by some, alongside occasional noise disturbances. However, these points did not significantly detract from the overall positive sentiment regarding room quality.
In summary, the hotel's rooms stand out for their spacious dimensions, cleanliness and comfortable furnishings, making it a reliable choice for travelers seeking a restful stay near the airport.
Beds
Hotel Crowne Plaza Madrid Airport receives overwhelmingly positive feedback regarding its beds with guests frequently highlighting their exceptional comfort. Reviews often mention the beds being very comfortable, super comfortable or even providing a quality sleep experience. Many guests appreciate the spaciousness of the rooms, describing beds as large, extra-large or king-size. The choice of pillows and the quality of bedding also earn praise, contributing to the overall comfort.
Despite the many positive comments, a few guests note that the double beds in family rooms are relatively narrow, which might be less ideal for families sharing the space. However, the comfort of the mattresses and pillows often makes up for the size limitations. Cleanliness and quietness of the rooms add to the restful experience and the superb breakfast is frequently mentioned as a pleasant complement to the comfortable accommodations.
Overall, guests seem to enjoy a great night's rest at Hotel Crowne Plaza Madrid Airport, making it a solid choice for travelers looking for comfort and quality sleep near the airport.
Cleanliness
Hotel Crowne Plaza Madrid Airport receives high praise for its outstanding levels of cleanliness. Guests have consistently highlighted the hotel's immaculate condition, describing it as very clean, spotless and exceptionally maintained. The modern, spacious rooms and bathrooms are often noted for their cleanliness and comfort, making for a cozy and serene stay. The cleaning staff are frequently commended for their thoroughness and friendly service, ensuring that rooms and common areas are kept in pristine condition.
Beyond the cleanliness, the hotel’s comfortable beds and soundproofed rooms enhance the overall restful experience, especially convenient for travelers with early flights due to its proximity to the airport. Guests appreciate the clean, modern facilities and the well-maintained property, which typically includes clean sheets and spotless bathrooms.
Though there were occasional mentions of minor issues such as a blown bulb or a dusty air conditioner, the overwhelming majority of feedback underscores the exceptional hygiene standards of the hotel. This focus on cleanliness significantly contributes to the welcoming and professional atmosphere, making it a reliable choice for a comfortable, clean and convenient stay near Madrid's airport.
Staff
Hotel Crowne Plaza Madrid Airport is consistently praised by its guests for its exceptional staff. Reviews highlight that the personnel are incredibly friendly, helpful and attentive, ensuring every guest feels welcomed and accommodated. The professionalism of the staff stands out with multiple mentions of their efficiency and ability to speak English fluently. Receptionists receive special recognition for their friendliness and competence, often going above and beyond to assist with various needs, such as changing rooms or printing documents.
Guests specifically appreciated individual staff members like Raul and Nicoleta for their outstanding service. The dining staff, too, are frequently noted for their attentiveness and generous portion sizes.
Moreover, the hotel staff's amiability extends to every interaction, from the reception to the restaurant, making the overall experience warm and hospitable. Quick check-ins, efficient service and the staff's readiness to offer assistance further contribute to the positive experiences recounted by guests.
In summary, the attentive and courteous staff of Crowne Plaza Madrid Airport play a significant role in creating a welcoming and pleasant atmosphere, leaving guests eager to return.
Wi-Fi
Hotel Crowne Plaza Madrid Airport offers complimentary Wi-Fi throughout the property, which guests have described as both excellent and fast. While some reviews highlight a reliable and strong connection, others mention occasional issues with speed and stability, especially in certain rooms. The Wi-Fi service, although generally positive, has room for improvement according to some visitors who experienced disconnections or slow speeds. The staff's proficiency in English and the comfortable environment further enhance the overall guest experience. However, there is a need for clearer information regarding the hotel's services and more consistent internet quality to ensure a uniformly satisfying stay.
Gym
The gym at Hotel Crowne Plaza Madrid Airport has received a range of feedback from guests. Many have praised it as excellent and well-equipped, highlighting its impressive exercise machines and 24-hour accessibility. Guests frequently mentioned using the gym during their stay, appreciating its availability and the opportunity it provided for fitness sessions. However, some reviews indicated a desire for a larger space with more tools and equipment, noting that the gym felt limited and small. Despite these comments, the overall sentiment suggests that the gym is of a high standard and a valuable facility for those seeking to maintain their fitness routines while traveling.
Parking
The parking facilities at Hotel Crowne Plaza Madrid Airport receive generally positive feedback from guests. Many reviews highlight the convenience of the spacious underground parking and ample parking options available. Some guests appreciate the free parking off-street, though spots are limited. For those who prefer more secure options, the parking garage is commended for its spacious spots and surveillance.
However, several guests point out that parking is not entirely free with charges usually around 12 euros per night, which some feel is slightly expensive for hotel guests. Despite this, others find the cost modest compared to airport rates. There are instances where street parking is difficult, especially at night and some reviews mention parking issues upon departure.
Overall, the parking at the hotel is seen as adequate and convenient with the underground parking providing direct access to the hotel's floors, adding to the ease of use. Additionally, the hotel's free shuttle service to and from the airport is a notable advantage for travelers, complementing the parking facilities and enhancing the overall convenience.
Family
Hotel Crowne Plaza Madrid Airport offers a commendable experience for families traveling with children. Families can appreciate being accommodated together in spacious, comfortable rooms, often with enough space to comfortably fit two adults and two children. The highlight for many has been the generous room size and the provision of extra-large, comfortable beds, making family stays pleasurable. Cleanliness and comfort are well-maintained with a variety of amenities specifically catering to families, including pre-prepared baby cots and complimentary milk and cookies in family rooms.
The hotel’s location close to the airport serves as a convenient base for family travel. Kids find entertainment in watching aircrafts land from their rooms, adding an extra layer of enjoyment to their stay. Although there are some concerns about the narrowness of the family rooms, overall, the space has been deemed sufficient for a family of four.
The friendly staff at the hotel provide excellent service and go out of their way to accommodate family needs, enhancing the overall guest experience. While there might not be restaurants or grocery stores nearby, the in-room provisions and the great quality-price ratio for family rooms balance out this minor inconvenience.
For activities, the hotel offers a kid-friendly environment with designated areas for children to play and a pool for kids to enjoy. This makes it a great choice for families looking for a relaxing weekend getaway or a comfortable stopover. However, there are occasional issues with shuttle availability, so some planning may be needed.
In summary, the family-friendly atmosphere, spacious and well-equipped rooms and thoughtful amenities make Hotel Crowne Plaza Madrid Airport a strong choice for families.
4 Star
Hotel Crowne Plaza Madrid Airport offers commendable service and a range of amenities aligned with its four-star rating. Guests frequently praise the hotel for being very clean and efficient and the value for money often meets their expectations. The reception staff stand out for their excellent and attentive service, adding to the satisfaction of the guests.
The rooms are described as big and comfortable, fitting the standards of a four-star hotel, although the furniture and decor are noted by some as outdated and marred. The bathrooms and overall cleanliness match the four-star expectations, but there are mentions of a level of noise that is seen as inappropriate for a hotel of this category.
The location is ideal for those needing proximity to the airport with good connections for travelers. However, reaching the city center necessitates additional transportation, such as expensive taxis. Guests find that while the breakfast aligns with the hotel’s category, some believe it could be richer and more varied.
In terms of pricing, while many find it reasonable for the quality offered, others feel it's overpriced for the standard received. The hotel is regarded as one of the best four-star options in the area, especially given the attention and service from the staff, though some amenities and offerings fall short of the four-star mark.
Business
Hotel Crowne Plaza Madrid Airport is a prime choice for business travelers, particularly those needing proximity to the airport. The hotel's location is convenient for catching flights and accessing the airport shuttle service, which adds ease for short business stays. The facilities cater exceptionally well to business needs with perfectly set up meeting spaces, good working spaces and efficient Wi-Fi.
Guests highlight the spacious rooms, which come equipped with desks and high-class amenities, ensuring a comfortable and productive stay. The personalized and attentive service from the staff is consistently praised, contributing to a positive experience.
Despite being in a business-oriented or industrial area, the hotel's quiet environment is ideal for resting before a flight or in-between meetings. Overall, the hotel's value for money, high-quality service and excellent amenities make it a strong contender for business travelers.
Accessible
Hotel Crowne Plaza Madrid Airport offers a highly accessible experience for guests with disabilities. The location is excellent for those needing to catch a flight, situated conveniently close to the airport and providing easy navigation and shuttle service. The hotel is praised for its friendly and responsive staff. The property is well-suited for disabled guests with accessible rooms available and providing accessibility from the highway. Overall, it combines great location, value for money and ease of access for travelers, including those with mobility challenges.
Honeymoon
The Hotel Crowne Plaza Madrid Airport is situated in a quiet and well-connected neighborhood, making it an excellent choice for travelers seeking both tranquility and easy access to the city's attractions. Guests consistently praise the hotel for being very clean and commend the very kind staff for their excellent service. Honeymooners, in particular, will appreciate the special touches offered by the hotel, including a honeymoon suite, romantic dinners, welcome drinks and special treats designed to make their stay memorable. However, while the hotel provides thoughtful amenities for couples, some may not view it as a traditional honeymoon destination. Nonetheless, the positive aspects make it a charming option for those celebrating special moments.
Romantic
Hotel Crowne Plaza Madrid Airport offers a romantic escape with its quiet, safe and well-connected neighborhood, providing a peaceful environment for couples. Guests praise the comfort of the beds and the exceptional cleanliness throughout the hotel, enhancing the overall experience. The check-in process stands out as fantastic, adding a touch of romance right from the start. The hotel’s central location makes it an ideal spot for romantic strolls and outings.
A romantic ambiance is consistently highlighted with special mentions of the room’s romantic views, perfect for couples seeking a picturesque retreat. The couples spa and romantic dinner setting further contribute to the intimate atmosphere, making it a great choice for a romantic getaway.
While room service is noted to be very limited and there is a slight lack of variety in amenities like shampoo and shower gel, the overall impression remains very positive. The combination of the quiet setting, comfortable accommodations and dedicated romantic touches make Hotel Crowne Plaza Madrid Airport a lovely choice for couples.
No, Hotel Crowne Plaza Madrid Airport doesn't have any pool.
No, a spa isn't available at Hotel Crowne Plaza Madrid Airport.
No, Hotel Crowne Plaza Madrid Airport doesn't allow dogs.
Yes, parking facilities are available at Hotel Crowne Plaza Madrid Airport.