Madrid, Serrano, 4640.426998,-3.687463(Show on Map)
8.6
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
ICON Embassy, located in the upscale Salamanca neighborhood of Madrid, is highly praised for its unparalleled location on Serrano Street, placing guests within easy walking distance of luxury boutiques, chic cafes, vibrant nightlife and key landmarks. The hotel's proximity to public transport is notably convenient, offering a perfect balance between accessibility and tranquility.
Guests consistently commend the excellent service provided by the friendly and helpful staff, further enriching the overall experience. The spacious, comfortable rooms and well-maintained facilities contribute to the hotel's high ratings. The breakfast experience also receives rave reviews, known for its varied, high-quality buffet that caters to different dietary needs.
The rooms are generally well-received for their cleanliness, modern design and comfort, though some guests mention variability in room sizes and occasional maintenance needs. The overall sentiment remains positive with many appreciating the quiet atmosphere, spacious bathrooms and comfortable beds.
Cleanliness is a standout feature with the hotel maintaining an immaculate environment in both rooms and common areas. The staff's attentiveness to detail ensures a consistently well-presented hotel.
The exceptional staff service stands out with team members described as professional, friendly and accommodating, enhancing the guest experience significantly. Although the free wifi receives mixed reviews with some guests experiencing connectivity issues, these are usually swiftly addressed by the attentive staff.
Family travelers find ICON Embassy particularly accommodating with functional family rooms, thoughtful amenities and a dog-friendly policy that makes it an excellent choice for those traveling with pets.
The hotel's luxurious touches, modern interior design and historical charm contribute to a sophisticated and comfortable environment. It caters well to both leisure and business travelers, offering business-class amenities and a meeting room, though some feel the price-quality ratio can be improved.
In conclusion, ICON Embassy offers a luxurious and welcoming environment, outstanding service and an ideal location, making it a highly recommended choice for visitors to Madrid.
Categories
Dog Friendly
This hotel offers stylish accommodations and welcomes pets. Its location in Madrid provides easy access to local attractions and pet-friendly areas.
Luxury
Historic
Family
Business
Parking
4 Star
Romantic
Nightlife
Accessible
Room Types
Double or Twin Room (1-2 Adults)This stylish room offers a iPad with free internet connection upon request, a flat-screen TV, a minibar and free laptop safe.
Quadruple Room (4 Adults)This family room free use of an iPad upon request, free Wi-Fi, a flat-screen TV and a bathroom with toiletries.
Includes a small gift for children, subject to availability.
Superior Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe Double Room with TerraceThe double room offers air conditioning, a minibar, a terrace with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Single RoomThe single room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The single room provides a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV, as well as an inner courtyard view. The unit has 1 bed.
Triple RoomThe triple room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Review Summaries
Location
ICON Embassy enjoys an enviable location in the heart of Madrid, specifically in the upscale Salamanca neighborhood. With its central position on Serrano Street, guests find themselves surrounded by high-end boutiques, chic cafes, trendy bars and a variety of excellent restaurants. This prime spot places the hotel within walking distance of major shopping districts, popular local markets like La Paz and significant landmarks and museums, making it incredibly convenient for tourists and business travelers alike.
The hotel’s guests consistently praise the unbeatable, superb and privileged location, noting easy access to public transportation such as metro stations and bus stops nearby. The central yet exclusive setting offers a balance of convenience and tranquility, away from the busiest tourist routes but close enough to enjoy the vibrant city life.
The excellent service provided by the friendly and helpful staff further enhances the guest experience. ICON Embassy’s spacious, comfortable rooms and well-equipped facilities contribute to its high ratings, making it a perfect choice for anyone looking to explore Madrid while staying in a pleasant and luxurious environment. The location is often noted as ideal for both shopping and nightlife, providing an excellent base for exploring all that Madrid has to offer.
Breakfast
Guests of ICON Embassy rave about the breakfast experience offered at the hotel. The majority of reviewers highlight the excellent, varied and high-quality breakfast options available. Many appreciated the luxurious and extensive breakfast buffet, which includes a wide selection of products, from fresh fruit and natural juices to delicious sweets and gluten-free options. The breakfast service is also frequently commended with praises for the friendly and attentive staff contributing to a pleasant dining experience. Despite a few remarks noting that the breakfast could be better or calling it "basic," the overall sentiment is overwhelmingly positive. Guests describe the breakfast as delightful, complete, abundant and delicious, making it a standout aspect of their stay. The favorable location and the cleanliness of the self-serving area also add to the appealing breakfast setup, making it a highlight for many guests during their visit.
Rooms
ICON Embassy in Madrid offers a range of comfortable and stylish accommodations that have generally gained positive feedback from guests. Many reviews highlight the clean, spacious and well-maintained rooms, while others praise their modern and functional design. The hotel's rooms are described as comfortable, cozy and equipped with all necessary amenities. Some guests appreciated the luxurious breakfast and high level of room cleanliness.
However, room sizes appear to vary with several guests noting that some rooms were smaller than expected, occasionally lacking in natural light or needing maintenance. Despite this, the overall sentiment suggests that the hotel provides a pleasant and accommodating stay, particularly with its spacious bathrooms, quiet atmosphere and good bedding.
Additionally, the convenient location and newly renovated interiors contribute to a generally positive experience, even if there are occasional issues with room availability or some areas needing attention. For families, connected rooms are available, although these can also be somewhat limited in size. Overall, ICON Embassy seems to be a reliable choice for a comfortable visit to Madrid.
Beds
The beds at ICON Embassy receive widespread praise from guests for their comfort. Many reviewers highlighted the beds as being very comfortable with some even describing them as super comfortable or extremely comfortable. Guests appreciated the good quality of both the mattresses and the pillows, noting that the beds are soft yet supportive. Several reviews specifically mentioned the satisfaction with king-size and large beds, ensuring a restful sleep. The comfortable bedding and pillows were frequently mentioned as well, contributing to the overall positive experience. Though a few comments cited issues with the beds being too soft or uncomfortable, the overwhelming majority found the beds to be a highlight of their stay, making ICON Embassy a comfortable choice for visitors seeking a good night’s rest.
Cleanliness
The ICON Embassy Hotel boasts a strong reputation for cleanliness, consistently receiving praise for its immaculate and well-maintained rooms. Guests frequently describe the accommodations as very clean, modern and comfortable. The attention to cleanliness extends throughout the hotel, including the common areas, which are regularly noted for their organized and well-kept appearance. Many visitors appreciate the spotless state of the rooms and modern furnishings, contributing to the overall pleasant experience.
While a few reviews mention occasional lapses in cleaning standards, such as minor issues in the bathrooms or hallways, the majority of feedback highlights the impressive attention to detail by the friendly and attentive staff. These staff efforts ensure that the hotel typically presents itself as a very clean and welcoming place to stay.
Despite some concerns about room size, guests generally find the rooms to be cozy, functional and sufficient for their needs. The high level of cleanliness and upkeep, combined with the hotel’s excellent central location in Madrid, make ICON Embassy a highly recommended choice for travelers seeking modern and pristine accommodations.
Staff
ICON Embassy is renowned for its exceptional staff service, as reflected in guest reviews. The team is often described as attentive, friendly and highly professional. The reception staff stand out for their impeccable service and willingness to assist with any queries or requests. Guests consistently mention the friendliness and helpfulness of the entire staff, who go above and beyond to make stays comfortable and enjoyable.
The personnel's dedication to providing great personal treatment and their accommodating nature contribute significantly to the hotel's positive reputation. Excellent service and a welcoming atmosphere are recurrent themes in the feedback with staff members frequently highlighted for their kindness and patience. The reviews suggest that the staff's attentiveness and responsiveness truly enhance the guest experience, making many eager to return.
Wi-Fi
ICON Embassy offers free wifi for its guests, which many have found to be of good quality. Some visitors have reported that the internet works really well, experiencing no issues at all. However, there are mixed reviews: a few have encountered problems such as poor and unreliable connections with some specifically noting that the wifi quality in the rooms is very bad. On a positive note, any small wifi issues mentioned were addressed and fixed immediately by the hotel staff. Overall, while the wifi has been satisfactory for many, there are instances where it has been less than ideal.
Parking
ICON Embassy presents a mix of feedback regarding its parking facilities. While some visitors appreciated the availability of a garage and reported no issues with parking, others noted significant drawbacks. Guests highlighted that there is no private or on-premises parking and the parking options are not conveniently close to the hotel. A recurring suggestion was for the hotel to have a reserved spot at the front for easier loading and unloading of luggage. Guests also mentioned that the parking space offered is in a rear lot, which some found to be too far from the building and there were concerns about the charges for using this parking. Public parking is available nearby, but overall, the parking situation could see improvement.
Family
ICON Embassy stands out as a family-friendly hotel, ideal for accommodating groups and providing comfortable stays for families of various sizes. The hotel features functional family rooms that work well for families of four or more, ensuring comfort and safety, which is much appreciated by guests. It's particularly perfect for families on group holidays.
Visitors note the impeccable attention from the staff, emphasizing their politeness, helpfulness and attentiveness to both adults' and children's comfort. The friendly atmosphere, coupled with thoughtful touches like Christmas gifts for children at the reception, enhances the homey feeling. Additionally, the hotel’s policy of accepting dogs makes it an excellent choice for families traveling with pets. Overall, ICON Embassy is recognized as a nice, family-friendly hotel where staff efforts make guests feel truly at home.
4 Star
ICON Embassy offers a blend of amenities and services that justify its four-star rating, providing a comfortable stay. Many guests find the hotel to be exceed their expectations with its cleanliness and comfort. However, opinions on the pricing vary with some finding it reasonable for a four-star establishment, while others feel the price-quality ratio could be improved. Despite this, the overall experience is marked by high standards of cleanliness and a generally satisfying level of comfort.
Business
ICON Embassy is a highly regarded choice for business travelers, particularly due to its great location that caters to both business and tourism trips. The hotel is wheelchair accessible, making it an inclusive option for all guests. It offers several business-class amenities, including a work-friendly environment and a meeting room, which guests found convenient for scheduled meetings and work-related activities.
The accommodations are described as excellent, featuring comfortable rooms and practical facilities like a self-service printer. Reviews highlight that important elements such as air conditioning, water pressure and cleanliness work perfectly, ensuring a comfortable stay.
While the breakfast selection could be more varied and some guests felt the furniture did not fully meet their expectations, the hotel still stands out as a solid option for business travelers.
Historic
ICON Embassy captivates with its historical charm and classic architecture, making it a notable choice for those interested in a stay steeped in history. The well-maintained old structure features a beautifully preserved historic facade and retains its historic charm, showcasing interesting historical features throughout. Situated in a historic location, the hotel stands out for its quality historic architecture, further complemented by nearby attractions that enhance its appeal.
Luxury
ICON Embassy is distinguished by its blend of luxurious accommodations and high-quality service. Guests frequently mention the stylish and modern interior design, which contributes to a lavish feel throughout the hotel. The rooms impress with their contemporary decor and peaceful ambiance, offering a relaxing retreat.
With modern and stylish suites, the hotel caters well to those seeking a luxurious experience. Despite having high standards of luxury, some guests note that the stay could have been even more luxurious, suggesting that expectations are set high by the hotel's positioning.
Every aspect of ICON Embassy, from its location to its facilities, stands out for its luxury quality of service, making it more suitable for leisure stays than business trips. While some aspects might not scream opulence, the overall stay promises a sophisticated and comfortable environment.
Dog Friendly
The 'ICON Embassy' hotel is highly regarded for its cleanliness and strong emphasis on being pet-friendly with comfortable and well-designed rooms that cater to dogs' safety. Guests appreciated the thoughtful inclusion of amenities such as a dog bed in the room. The hotel's flexible pet policy is well-received and many visitors were delighted that dogs are accepted, finding it a wonderful feature. However, some noted that the presence of barking dogs could be disruptive. Overall, the hotel maintains a welcoming environment for pets, offering a pleasant stay for both humans and their furry companions.
FAQ
No, ICON Embassy doesn't have any pool.
No, a spa isn't available at ICON Embassy.
Yes, ICON Embassy welcomes dogs.
Yes, parking facilities are available at ICON Embassy.
