Melia Madrid Serrano
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Summary of reviewsThe Melia Madrid Serrano is highly praised for its excellent location in the prestigious Salamanca neighborhood, offering easy access to dining, shopping and tourist attractions while maintaining a tranquil atmosphere. Guests find the hotel's proximity to metro stations and the US Embassy particularly convenient. The combination of accessibility, comfort and a luxurious setting, complemented by conscientious and courteous service, makes it an attractive choice for both tourists and business travelers.
The breakfast experience at the hotel is frequently described as exceptional. Guests appreciate the extensive and high-quality buffet, which caters to a variety of tastes with fruits, pastries, cured meats, cheeses, yogurts, breads and cooked options like omelets. The ambiance, enhanced by efficient and friendly staff, contributes significantly to the positive dining experience.
Dinner services at the hotel have mixed reviews but are generally well-regarded when it comes to specific dishes like the serrano ham croquetas. Many guests enjoy the dining at the bar area, which is noted for its pleasant atmosphere and great service. However, there are occasional critiques regarding the dinner menu's variety and food quality, particularly in the evenings.
Rooms at the Melia Madrid Serrano receive a range of feedback. Guests frequently praise the comfort of the beds and the modern and clean decor, although some find the rooms too small, dark and lacking natural light. Noise can also be an issue with some rooms poorly insulated against internal and external sounds. While room amenities are generally adequate, some guests mention the need for better maintenance and updating.
Cleanliness is a standout aspect of the hotel with guests consistently commending the high standards maintained throughout the premises. Both rooms and common areas, such as the lobby, pool and terrace, are kept clean and well-maintained. Housekeeping is generally thorough, although there are occasional lapses.
The staff at Melia Madrid Serrano are frequently highlighted as a key positive aspect, known for their helpfulness, professionalism and friendly demeanor. Many guests feel well-attended by the reception and dining staff, though there are isolated instances of less satisfactory interactions.
WiFi at the hotel receives mixed reviews with some guests finding it excellent and reliable, while others experience weak and inconsistent connectivity. The gym is appreciated for being open 24 hours and well-maintained, though some feel it is too small and inadequately equipped.
The rooftop pool is a notable feature, often described as clean and relaxing, despite being small. The pleasant ambiance and sunbathing area on the rooftop add to its appeal, although access and towel availability can sometimes be an issue.
Parking options are generally considered convenient with secure facilities available, though some guests find the costs high and directions unclear.
Families find the Melia Madrid Serrano accommodating with child-friendly amenities and a family pool area. The hotel's effort to cater to young guests is appreciated, despite the occasional noise in corridors.
Overall, the Melia Madrid Serrano stands out for its prime location, excellent breakfast, high cleanliness standards and friendly staff, making it a commendable choice for a comfortable stay in Madrid.
Categories
The breakfast experience at the hotel is frequently described as exceptional. Guests appreciate the extensive and high-quality buffet, which caters to a variety of tastes with fruits, pastries, cured meats, cheeses, yogurts, breads and cooked options like omelets. The ambiance, enhanced by efficient and friendly staff, contributes significantly to the positive dining experience.
Dinner services at the hotel have mixed reviews but are generally well-regarded when it comes to specific dishes like the serrano ham croquetas. Many guests enjoy the dining at the bar area, which is noted for its pleasant atmosphere and great service. However, there are occasional critiques regarding the dinner menu's variety and food quality, particularly in the evenings.
Rooms at the Melia Madrid Serrano receive a range of feedback. Guests frequently praise the comfort of the beds and the modern and clean decor, although some find the rooms too small, dark and lacking natural light. Noise can also be an issue with some rooms poorly insulated against internal and external sounds. While room amenities are generally adequate, some guests mention the need for better maintenance and updating.
Cleanliness is a standout aspect of the hotel with guests consistently commending the high standards maintained throughout the premises. Both rooms and common areas, such as the lobby, pool and terrace, are kept clean and well-maintained. Housekeeping is generally thorough, although there are occasional lapses.
The staff at Melia Madrid Serrano are frequently highlighted as a key positive aspect, known for their helpfulness, professionalism and friendly demeanor. Many guests feel well-attended by the reception and dining staff, though there are isolated instances of less satisfactory interactions.
WiFi at the hotel receives mixed reviews with some guests finding it excellent and reliable, while others experience weak and inconsistent connectivity. The gym is appreciated for being open 24 hours and well-maintained, though some feel it is too small and inadequately equipped.
The rooftop pool is a notable feature, often described as clean and relaxing, despite being small. The pleasant ambiance and sunbathing area on the rooftop add to its appeal, although access and towel availability can sometimes be an issue.
Parking options are generally considered convenient with secure facilities available, though some guests find the costs high and directions unclear.
Families find the Melia Madrid Serrano accommodating with child-friendly amenities and a family pool area. The hotel's effort to cater to young guests is appreciated, despite the occasional noise in corridors.
Overall, the Melia Madrid Serrano stands out for its prime location, excellent breakfast, high cleanliness standards and friendly staff, making it a commendable choice for a comfortable stay in Madrid.
Hotel Taking Steps Towards Sustainability
This hotel has Earth Check certification, ensuring it considers energy and water consumption with the environment in mind. It provides sustainable, locally sourced food in its restaurant.
Hotel with Swimming Pool
The Melia brand is known for quality, and Melia Madrid Serrano likely offers a comfortable and well-maintained pool area.
Outdoor Pool
Business Hotel
Melia Madrid Serrano often caters to business travelers with its range of services and facilities. Expect well-equipped meeting rooms, business support, and comfortable accommodations for a productive stay.
Hotel with Gym
This hotel provides a fitness center, ensuring guests can maintain their workout schedule. It also offers additional wellness facilities.
4-Star Hotel
This hotel offers a central location in the Salamanca district, providing easy access to shopping and dining. Its comfortable rooms and excellent amenities ensure a pleasant stay.
Hotel with Outdoor Pool
Melia Madrid Serrano offers a seasonal outdoor pool. It provides a pleasant area for guests to swim and relax during the warmer months.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
Guest Reviews
Melia Madrid Serrano enjoys widespread acclaim for its prime location in the Salamanca neighborhood, often cited as one of the best areas in Madrid. Reviewers frequently emphasize the convenience of being close to major dining, shopping and tourist attractions, while still maintaining a peaceful atmosphere away from the hustle and bustle of the city center. Guests find the proximity to the US Embassy particularly advantageous, along with easy access to metro stations, making transport straightforward.
The hotel’s strategic position allows visitors to explore Madrid's iconic sites, chic boutiques and sophisticated restaurants by foot or via a short metro ride. The well-maintained and luxurious setting of the hotel adds to the experience, complemented by courteous and attentive staff. Cleanliness and excellent facilities, including comfortable rooms and a quality breakfast, are consistently praised.
Overall, Melia Madrid Serrano stands out for offering a blend of accessibility, comfort and a prestigious location, making it an ideal choice for both tourists and business travelers looking to experience the best of Madrid.
Melia Madrid Serrano receives high praise for its breakfast offerings, consistently highlighted as a standout feature of the hotel. Guests describe the breakfast as excellent with many going so far as to call it spectacular and even one of the best they've experienced in a hotel. The buffet is particularly noted for its extensive variety and high quality, offering a range of options to suit different tastes, including fruits, pastries, cured meats, cheeses, yogurts, breads and cooked items like omelettes.
The ambiance created by efficient and friendly staff further enhances the breakfast experience, making it enjoyable and relaxing. Guests staying on "The Level" side of the hotel had an equally positive experience, noting the dedicated breakfast room and high quality of offerings there as well. The international standard and 4-star quality of the breakfast seem to meet and exceed expectations.
Overall, the breakfast at Melia Madrid Serrano is celebrated for its vast selection, delicious food and pleasant atmosphere, making it an essential part of any stay at the hotel.
Melia Madrid Serrano's dining experience has received a range of feedback from its guests. One of the standout highlights includes the restaurant's serrano ham croquetas, which have been particularly praised. Many guests have found the restaurant's cuisine to be very good with the food described as delicious and of top quality. The breakfast offerings also receive high marks with descriptions of very good and complete options setting a positive tone for the morning meal.
The restaurant and bar at Melia Madrid Serrano have been noted for their excellent service, contributing to a memorable dining experience. Dining in the bar area is often highlighted as enjoyable with a great atmosphere enhancing the evening experience.
However, some criticisms do exist. There were remarks that the dinner menu could benefit from more variety and a few guests felt that the food in the restaurant during evenings did not match up to the high standards set by breakfast. Additionally, some found the food to be tasteless and not worth the cost and there were comments about the poor quality of the food and service at the rooftop.
Despite these critiques, the overall impression indicates that the hotel provides several excellent options, particularly for breakfast and specific dishes like the serrano ham croquetas and delivers commendable service in both the restaurant and bar areas.
Nestled in an upscale neighborhood, Melia Madrid Serrano offers a range of rooms that cater to different preferences, though they have their highs and lows. The comfort of the beds is frequently praised, ensuring a good night's sleep. Spacious and clean rooms are a common highlight with many guests appreciating the luxurious furnishings and modern decor. The bathrooms, while generally clean and functional, are often noted for being on the smaller side.
Despite the general comfort and cleanliness, several guests have found the rooms to be too small, dark and lacking natural light or adequate ventilation. Some rooms face inner courtyards or alleys, which might limit the view and brightness. There are mentions of rooms feeling "cold and impersonal" or "austere" in their simplicity. Noise can be an issue with some rooms having poor insulation against both internal and external sounds.
Room amenities are hit or miss. While some guests mention well-equipped rooms with facilities like bathrobes and high-quality toiletries, others have noted a lack of basic amenities, bringing up the need for renovations and better maintenance. Instances of broken air conditioning and poor room temperature control have also been reported.
For those seeking modern features, some rooms successfully meet expectations with contemporary decor and new windows. However, there are also mentions of dated and worn-out rooms that require updating. The hotel's cleaning service is generally well-regarded, ensuring rooms remain tidy during stays.
Overall, Melia Madrid Serrano provides a range of room experiences, balancing between spacious comfort and the need for modernization. The quality of your stay might vary depending on the specific room you are assigned, so it may be worth specifying your preferences at booking.
Guests at Melia Madrid Serrano have varied experiences with the hotel's beds. On the positive side, many guests found the beds to be large, comfortable and of great quality with some describing them as very comfortable, super comfy and featuring plush bedding. These guests appreciated the good mattress quality and the abundance of pillows, which contributed to a good night's sleep. The beds were noted to be big enough for tall people and the sheets were often praised for their comfort.
However, there were mixed reviews regarding the firmness of the beds. Several guests mentioned that the beds were a bit hard with some finding them too firm or even very hard. This impacted the comfort level for a number of visitors, who reported poor sleep quality and discomfort. The discomfort was also attributed to the quality of the pillows and issues with the cleanliness and condition of some beds and bedding.
While some guests appreciated the comfort provided by the beds, others felt that improvements could be made. For instance, there were mentions of guests preferring king-size beds over the twin beds pushed together and noting that the sofa beds were not suitable for longer stays.
Overall, while many guests had a positive experience with the beds at Melia Madrid Serrano, there are also areas where the hotel could enhance comfort and satisfaction.
Visitors to Melia Madrid Serrano consistently commend its high standards of cleanliness. The hotel boasts clean and comfortable rooms with many reviews highlighting the spacious and well-maintained nature of the accommodations. Guests appreciate the modern decor and cleanliness of both the rooms and common areas, such as the lobby, pool and terrace. Housekeeping is generally praised for cleaning rooms well and keeping facilities feeling like new.
While the majority of reviews focus on positive remarks, a few instances of less-than-ideal conditions were noted, such as dirty windows, a bad sewer smell on the first day and occasional lapses in meticulous cleaning. Additionally, there were isolated mentions of worn-out towels and issues with room maintenance. Despite these minor concerns, the overall impression is one of a very clean, comfortable and modern hotel.
The hotel’s central location and the helpfulness of the staff add to its appeal, making it a pleasant place to stay. The facilities and attention to detail, including branded hygiene products and thoughtful touches for children, further enhance the guest experience. In summary, Melia Madrid Serrano is well-regarded for its cleanliness and comfortable accommodations.
Visitors to the Melia Madrid Serrano predominantly highlight the hotel's staff as a major positive aspect of their stay. The recurring theme among guest reviews is the exceptional level of service provided by the staff. Many guests appreciate the staff's attentiveness, noting that they are friendly, polite and always willing to help. The professionalism of the team, especially at the reception, has been particularly praised with several guests mentioning that the reception staff offers a warm and welcoming attitude.
The service in the hotel's restaurant and bar also receives commendation for being friendly and professional. The breakfast team is frequently singled out for exceptional service with an emphasis on accommodating various dietary needs. The cleanliness and efficiency of the hotel staff contribute to making the guests' stay comfortable.
However, not all reviews reflect entirely positive experiences. A few guests reported encounters with unhelpful or rude staff members, particularly at the reception and breakfast buffet. Issues with inconsistent information and language barriers were also mentioned. Despite these occasional shortcomings, the consensus remains overwhelmingly in favor of the staff's helpfulness and kindness, making the Melia Madrid Serrano an appealing option for many travelers.
The WiFi at Melia Madrid Serrano receives mixed reviews from guests. Many guests found the WiFi to be good, reliable and fast with terms like "excellent wifi" and "wifi signal was good and worked fast" frequently mentioned. The ease of use and the fact that it is complimentary are additional positives that have been highlighted. However, there are also notable critiques. Some reviews described the WiFi as weak, inconsistent and even non-functional at times. Despite these mixed experiences with the WiFi, the hotel's staff, location and breakfast are consistently praised, indicating that while the internet service may have its ups and downs, other aspects of the stay hold strong appeal.
The gym at Melia Madrid Serrano receives mixed feedback from guests. Many reviewers appreciate that the gym is open 24 hours, making it convenient for workout routines at any time of day. The gym is often described as clean and well-maintained, contributing to a positive workout environment. Professionalism and good service are noted aspects of the gym experience.
Despite these positives, several guests feel the gym is quite small and the range of equipment is limited. While some highlight the gym as being well-equipped and functional, others point out that some equipment could use updates or repairs. There are suggestions for additional features and improvements to better suit the size and standards of the hotel. Overall, while guests do acknowledge the gym's benefits, there's a consensus that it could be enhanced with more space and updated facilities.
The rooftop pool at Melia Madrid Serrano garners significant attention from guests, praised for its cleanliness, well-maintained condition and overall relaxing atmosphere. Many guests find the pool exceptional with terms like beautiful, divine and amazing frequently mentioned. Despite its appeal, there are consistent notes regarding the pool's size with several reviews pointing out that it is quite small and not as spacious as some may expect.
The pool area itself is described as spacious and includes a sunbathing area that is appreciated on hot summer days. The rooftop setting provides an added allure, making it a popular spot to cool down. Nonetheless, some guests highlight that the pool can feel a bit cold and that the pool service hours might be too short for some.
There are occasional reports of the pool being closed, even during warm weather, which has led to disappointment among visitors. However, when open, the pool service is generally well-regarded, though limited towel availability has been an issue at times. Overall, while the size of the pool may be a minor drawback, its cleanliness and the pleasant rooftop ambiance make it a standout feature of the hotel for many guests.
Melia Madrid Serrano offers a variety of parking options that guests find suitable and convenient. Many appreciated the parking spaces available right next to or directly below the hotel, making it easy to access. Despite some mentioning that parking can be a bit far or that directions to the parking areas are unclear, others noted the availability of street parking and reasonable pricing.
The secure nature of the parking facilities added to the comfort of those visiting, although some guests found the parking lot difficult to maneuver. While a few reviewers pointed out that the parking is quite expensive and not included in their booking, the overall sentiment remains positive for those who value easy and accessible parking during their stay.
Nestled in the vibrant heart of Madrid, the Melia Madrid Serrano stands out as a notable choice for families exploring the city. The hotel provides various family accommodations, though some guests noted that the family rooms can feel a bit cramped. Yet, the effort to cater to young guests doesn't go unnoticed with child-friendly amenities readily available upon request.
The family pool area offers a delightful escape, making it a hit among families looking to relax after a busy day of sightseeing. The hotel staff's professionalism and courteous nature add a layer of comfort to the stay with many families appreciating the friendly and accommodating service. Special touches for children in the rooms further enhance the family-friendly atmosphere.
Breakfast at the hotel has garnered praise, adding to the overall positive dining experience, although a children's menu is absent. For those visiting during Christmas, the hotel seems to make the occasion particularly enjoyable for family stays.
While there have been occasional hiccups – such as noise in the corridors and a small incident with the elevator – the general consensus points towards the Melia Madrid Serrano being a suitable, if somewhat imperfect, option for families. The combination of its location, dedicated family facilities and attentive service makes it a strong contender for a memorable family vacation in Madrid.
The nightlife around Melia Madrid Serrano offers a diverse range of options for those looking to explore the city's vibrant evening scene. Guests have noted that the area is bustling with nightlife venues, making it convenient to find bars and restaurants for a night out. The hotel itself also provides nightlife options at its bar, adding to the overall experience. Visitors have highlighted the abundance of dining and drinking establishments nearby, ensuring there's plenty to do nightlife-wise. While some reviews mention that the area might not be the very best for nightlife, many found it more than satisfactory with a great nightlife scene overall. Additionally, the hotel's lounge amenities, including a variety of food and drinks, contribute positively to the experience, although one review mentioned discomfort with the sofa bed in a triple room. Overall, Melia Madrid Serrano's location is well-regarded for its lively nightlife and array of nearby options for evening entertainment.
The Melia Madrid Serrano consistently meets the international 4-star standard, delivering a solid experience in line with its rating. Guests often highlight the hotel’s adherence to 4-star guidelines with many describing their stay as fitting of this category. The service and facilities contribute to a reliable and comfortable four-star hotel experience.
The hotel garners praise for its professional staff and housekeeping services. Furthermore, the amenities offered are typical of a high-quality 4-star accommodation. Some guests have mentioned that the hotel deserves a rating higher than four stars, citing a top-notch experience and first-class service.
Breakfast at the Melia Madrid Serrano is frequently mentioned as one of the best, receiving commendation for its quality and coziness. The hotel’s modern and avant-garde decoration, along with very comfortable bedding, adds to the positive experience, making the venue feel both welcoming and stylish.
While the hotel generally meets four-star standards, some guests feel the breakfast could be more varied and the overall pricing adjusted to be slightly more affordable. Despite this, the Melia Madrid Serrano continues to deliver a reliable four-star level of service, making it a good choice for both business and leisure travelers.
Melia Madrid Serrano is highly regarded for its suitability for business travelers. Located in a quiet business district of Madrid, the hotel offers a serene environment that caters excellently to both rest and work needs. It’s an ideal choice for those on business trips or extended business stays, presenting a blend of comfort and functionality that is often hard to find.
The hotel features multiple amenities designed specifically for corporate guests. There are well-equipped work tables and chairs in the common areas that cater to business requirements and the availability of conference rooms makes it convenient for team meetings and events. Additionally, the business center, though basic, possesses all the necessary equipment, adding to the overall business-friendly environment of the hotel.
Safety is a notable aspect with the hotel being situated in a safe business area, giving peace of mind to travelers. Moreover, the lounge access provided with certain suites offers a quiet and peaceful space for business travelers to unwind or focus on work.
Overall, Melia Madrid Serrano stands out as an excellent alternative for business accommodations in Madrid, aligning well with the needs of professional travelers.
The Melia Madrid Serrano is praised for its accessibility features, offering various accessible options and barrier-free rooms. Guests appreciated the hotel's clean and easy-to-reach accessible areas, as well as its convenient access to the entire city centre. Accessible rooms are available, though the selection may be limited. Users noted the helpful provision of a shower chair and acknowledged that the hotel was overall wheelchair accessible. Some mentioned that the front door could benefit from a ramp. The prime location and quality breakfast further enhanced the stay for guests who require accessible facilities. With attentive service from The Level, the hotel stands out as a welcoming and accommodating option for travelers with disabilities.
The rooftop pool at the Melia Madrid Serrano receives generally positive remarks for its cleanliness and refreshingly cool water, ideal for hot summer days. Many guests describe the outdoor pool as fantastic and amazing with lovely and great service. However, a few constraints are noted: the pool can run out of towels and has limited activities available. Additionally, some reviews mention the pool's seasonal operation, being closed in off-seasons like the end of April. The rooftop pool, while charming, is relatively small and some visitors suggest it could benefit from heating. Overall, guests enjoy the pool area but suggest a few improvements to enhance the experience.
The Melia Madrid Serrano is particularly renowned for its romantic ambiance and is frequently praised for being an ideal destination for honeymooners. The hotel offers a well-appointed honeymoon suite that garners excellent reviews for its comfort and setting, providing the perfect backdrop for a memorable honeymoon experience. Honeymoon packages are available, adding an extra layer of convenience and romance to any stay, making the hotel a great choice for newlyweds. Guests consistently highlight the quiet, romantic retreat atmosphere that the hotel offers, which ensures a serene and intimate environment. Overall, honeymooners are likely to find Melia Madrid Serrano a perfect spot for their special getaway.
Melia Madrid Serrano is characterized by its luxurious design and attention to detail, making it a high-end choice for travelers. Guests frequently highlight The Level area, which features a well-thought-out and luxurious atmosphere. The hotel impresses with its beautiful structure and luxurious rooms equipped with top-notch amenities. Guests can relax in a luxurious bed with soft pillows or unwind by the luxurious pool. The furniture and overall design exude a luxury feel, contributing to a premium experience.
The service provided at the hotel consistently matches its luxurious quality with excellent service complementing the stay. Melia Madrid Serrano offers a luxurious experience that makes guests feel at home, providing a great value for money. The surroundings and accommodations maintain high standards, making it an ideal choice for those seeking a true luxury hotel experience.
Melia Madrid Serrano offers an ideal setting for a romantic getaway. This hotel excels in creating a romantic ambiance with its beautifully lit surroundings and elegant décor. The rooftop bar and deck are perfect places for couples to unwind, offering breathtaking views that add to the romantic atmosphere. The hotel's restaurants provide the perfect venue for intimate dinners, complemented by a picturesque poolside area that enhances the romantic feel. Professionalism and quality service further embellish the experience, making it a great spot for a honeymoon or a couples' weekend. The quiet and serene environment, coupled with romantic walks nearby, makes it a compelling choice for couples looking to escape and enjoy each other's company.
Location Show Map
Location
The hotel’s strategic position allows visitors to explore Madrid's iconic sites, chic boutiques and sophisticated restaurants by foot or via a short metro ride. The well-maintained and luxurious setting of the hotel adds to the experience, complemented by courteous and attentive staff. Cleanliness and excellent facilities, including comfortable rooms and a quality breakfast, are consistently praised.
Overall, Melia Madrid Serrano stands out for offering a blend of accessibility, comfort and a prestigious location, making it an ideal choice for both tourists and business travelers looking to experience the best of Madrid.
Breakfast
The ambiance created by efficient and friendly staff further enhances the breakfast experience, making it enjoyable and relaxing. Guests staying on "The Level" side of the hotel had an equally positive experience, noting the dedicated breakfast room and high quality of offerings there as well. The international standard and 4-star quality of the breakfast seem to meet and exceed expectations.
Overall, the breakfast at Melia Madrid Serrano is celebrated for its vast selection, delicious food and pleasant atmosphere, making it an essential part of any stay at the hotel.
Dinner
The restaurant and bar at Melia Madrid Serrano have been noted for their excellent service, contributing to a memorable dining experience. Dining in the bar area is often highlighted as enjoyable with a great atmosphere enhancing the evening experience.
However, some criticisms do exist. There were remarks that the dinner menu could benefit from more variety and a few guests felt that the food in the restaurant during evenings did not match up to the high standards set by breakfast. Additionally, some found the food to be tasteless and not worth the cost and there were comments about the poor quality of the food and service at the rooftop.
Despite these critiques, the overall impression indicates that the hotel provides several excellent options, particularly for breakfast and specific dishes like the serrano ham croquetas and delivers commendable service in both the restaurant and bar areas.
Rooms
Despite the general comfort and cleanliness, several guests have found the rooms to be too small, dark and lacking natural light or adequate ventilation. Some rooms face inner courtyards or alleys, which might limit the view and brightness. There are mentions of rooms feeling "cold and impersonal" or "austere" in their simplicity. Noise can be an issue with some rooms having poor insulation against both internal and external sounds.
Room amenities are hit or miss. While some guests mention well-equipped rooms with facilities like bathrobes and high-quality toiletries, others have noted a lack of basic amenities, bringing up the need for renovations and better maintenance. Instances of broken air conditioning and poor room temperature control have also been reported.
For those seeking modern features, some rooms successfully meet expectations with contemporary decor and new windows. However, there are also mentions of dated and worn-out rooms that require updating. The hotel's cleaning service is generally well-regarded, ensuring rooms remain tidy during stays.
Overall, Melia Madrid Serrano provides a range of room experiences, balancing between spacious comfort and the need for modernization. The quality of your stay might vary depending on the specific room you are assigned, so it may be worth specifying your preferences at booking.
Beds
However, there were mixed reviews regarding the firmness of the beds. Several guests mentioned that the beds were a bit hard with some finding them too firm or even very hard. This impacted the comfort level for a number of visitors, who reported poor sleep quality and discomfort. The discomfort was also attributed to the quality of the pillows and issues with the cleanliness and condition of some beds and bedding.
While some guests appreciated the comfort provided by the beds, others felt that improvements could be made. For instance, there were mentions of guests preferring king-size beds over the twin beds pushed together and noting that the sofa beds were not suitable for longer stays.
Overall, while many guests had a positive experience with the beds at Melia Madrid Serrano, there are also areas where the hotel could enhance comfort and satisfaction.
Cleanliness
While the majority of reviews focus on positive remarks, a few instances of less-than-ideal conditions were noted, such as dirty windows, a bad sewer smell on the first day and occasional lapses in meticulous cleaning. Additionally, there were isolated mentions of worn-out towels and issues with room maintenance. Despite these minor concerns, the overall impression is one of a very clean, comfortable and modern hotel.
The hotel’s central location and the helpfulness of the staff add to its appeal, making it a pleasant place to stay. The facilities and attention to detail, including branded hygiene products and thoughtful touches for children, further enhance the guest experience. In summary, Melia Madrid Serrano is well-regarded for its cleanliness and comfortable accommodations.
Staff
The service in the hotel's restaurant and bar also receives commendation for being friendly and professional. The breakfast team is frequently singled out for exceptional service with an emphasis on accommodating various dietary needs. The cleanliness and efficiency of the hotel staff contribute to making the guests' stay comfortable.
However, not all reviews reflect entirely positive experiences. A few guests reported encounters with unhelpful or rude staff members, particularly at the reception and breakfast buffet. Issues with inconsistent information and language barriers were also mentioned. Despite these occasional shortcomings, the consensus remains overwhelmingly in favor of the staff's helpfulness and kindness, making the Melia Madrid Serrano an appealing option for many travelers.
Wi-Fi
Gym
Despite these positives, several guests feel the gym is quite small and the range of equipment is limited. While some highlight the gym as being well-equipped and functional, others point out that some equipment could use updates or repairs. There are suggestions for additional features and improvements to better suit the size and standards of the hotel. Overall, while guests do acknowledge the gym's benefits, there's a consensus that it could be enhanced with more space and updated facilities.
Pool
The pool area itself is described as spacious and includes a sunbathing area that is appreciated on hot summer days. The rooftop setting provides an added allure, making it a popular spot to cool down. Nonetheless, some guests highlight that the pool can feel a bit cold and that the pool service hours might be too short for some.
There are occasional reports of the pool being closed, even during warm weather, which has led to disappointment among visitors. However, when open, the pool service is generally well-regarded, though limited towel availability has been an issue at times. Overall, while the size of the pool may be a minor drawback, its cleanliness and the pleasant rooftop ambiance make it a standout feature of the hotel for many guests.
Parking
The secure nature of the parking facilities added to the comfort of those visiting, although some guests found the parking lot difficult to maneuver. While a few reviewers pointed out that the parking is quite expensive and not included in their booking, the overall sentiment remains positive for those who value easy and accessible parking during their stay.
Family
The family pool area offers a delightful escape, making it a hit among families looking to relax after a busy day of sightseeing. The hotel staff's professionalism and courteous nature add a layer of comfort to the stay with many families appreciating the friendly and accommodating service. Special touches for children in the rooms further enhance the family-friendly atmosphere.
Breakfast at the hotel has garnered praise, adding to the overall positive dining experience, although a children's menu is absent. For those visiting during Christmas, the hotel seems to make the occasion particularly enjoyable for family stays.
While there have been occasional hiccups – such as noise in the corridors and a small incident with the elevator – the general consensus points towards the Melia Madrid Serrano being a suitable, if somewhat imperfect, option for families. The combination of its location, dedicated family facilities and attentive service makes it a strong contender for a memorable family vacation in Madrid.
Nightlife
4 Star
The hotel garners praise for its professional staff and housekeeping services. Furthermore, the amenities offered are typical of a high-quality 4-star accommodation. Some guests have mentioned that the hotel deserves a rating higher than four stars, citing a top-notch experience and first-class service.
Breakfast at the Melia Madrid Serrano is frequently mentioned as one of the best, receiving commendation for its quality and coziness. The hotel’s modern and avant-garde decoration, along with very comfortable bedding, adds to the positive experience, making the venue feel both welcoming and stylish.
While the hotel generally meets four-star standards, some guests feel the breakfast could be more varied and the overall pricing adjusted to be slightly more affordable. Despite this, the Melia Madrid Serrano continues to deliver a reliable four-star level of service, making it a good choice for both business and leisure travelers.
Business
The hotel features multiple amenities designed specifically for corporate guests. There are well-equipped work tables and chairs in the common areas that cater to business requirements and the availability of conference rooms makes it convenient for team meetings and events. Additionally, the business center, though basic, possesses all the necessary equipment, adding to the overall business-friendly environment of the hotel.
Safety is a notable aspect with the hotel being situated in a safe business area, giving peace of mind to travelers. Moreover, the lounge access provided with certain suites offers a quiet and peaceful space for business travelers to unwind or focus on work.
Overall, Melia Madrid Serrano stands out as an excellent alternative for business accommodations in Madrid, aligning well with the needs of professional travelers.
Accessible
Outdoor Pool
Honeymoon
Luxury
The service provided at the hotel consistently matches its luxurious quality with excellent service complementing the stay. Melia Madrid Serrano offers a luxurious experience that makes guests feel at home, providing a great value for money. The surroundings and accommodations maintain high standards, making it an ideal choice for those seeking a true luxury hotel experience.
Romantic
Yes, Melia Madrid Serrano has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Melia Madrid Serrano.
No, Melia Madrid Serrano doesn't allow dogs.
No, parking facilities aren't available at Melia Madrid Serrano.
Yes, Melia Madrid Serrano has a gym.
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