New Point Opera
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Summary of reviewsNew Point Opera in Madrid receives widespread acclaim for its strategic location, exceptional cleanliness and outstanding staff. Situated in the lively heart of Madrid, the hotel offers easy access to iconic landmarks such as Puerta del Sol, Plaza Mayor and the Royal Palace while maintaining a tranquil environment thanks to its quiet street setting. The proximity to metro stations like Sol and Opera adds to its convenience, making it ideal for all types of travelers.
Guests frequently praise the spacious, clean and well-equipped rooms, which come with modern amenities including kitchens stocked with necessary appliances. The apartment-style accommodations are particularly appreciated for their additional space, making them suitable for extended stays and family visits. Despite some drawbacks like inconsistent natural light and occasional noise, the functional design and comfort of the rooms ensure a pleasant stay.
The hotel's complimentary services, including all-day coffee and tea, along with a glass of wine and snacks in the afternoon and evening, are well-received. While the breakfast offering is basic, the availability of refreshments and the fully equipped in-room kitchens provide ample dining alternatives. The convenience of nearby grocery stores further enhances the ease of preparing meals.
Cleanliness is a standout feature with guests consistently highlighting the immaculate condition of the rooms and common areas. The high standards are maintained by a diligent cleaning staff, who are frequently commended for their professionalism.
The staff at New Point Opera are renowned for their friendliness, attentiveness and efficiency. Notable mentions of front desk personnel such as Jennifer, Jose and Vanessa underscore the team’s commitment to excellent service. Guests appreciate the secure and welcoming atmosphere, thanks in part to the 24-hour reception.
While the Wi-Fi service receives mixed reviews with some guests experiencing strong signals and others noting weak or slow connections, it remains a useful amenity. The comfort of the beds also garners varied feedback with many finding them comfortable but some noting issues with firmness, especially with the sofa beds and pillows.
Accessibility is another strong point with well-designed facilities catering to guests with disabilities and several elevators providing easy access. Although minor issues like the narrow street and uphill walk are noted, the hotel's central location and proximity to public transport make exploring Madrid convenient.
Overall, New Point Opera combines a prime location, practical in-room amenities, high cleanliness standards and excellent staff service to create a positive and welcoming experience for travelers.
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Guests frequently praise the spacious, clean and well-equipped rooms, which come with modern amenities including kitchens stocked with necessary appliances. The apartment-style accommodations are particularly appreciated for their additional space, making them suitable for extended stays and family visits. Despite some drawbacks like inconsistent natural light and occasional noise, the functional design and comfort of the rooms ensure a pleasant stay.
The hotel's complimentary services, including all-day coffee and tea, along with a glass of wine and snacks in the afternoon and evening, are well-received. While the breakfast offering is basic, the availability of refreshments and the fully equipped in-room kitchens provide ample dining alternatives. The convenience of nearby grocery stores further enhances the ease of preparing meals.
Cleanliness is a standout feature with guests consistently highlighting the immaculate condition of the rooms and common areas. The high standards are maintained by a diligent cleaning staff, who are frequently commended for their professionalism.
The staff at New Point Opera are renowned for their friendliness, attentiveness and efficiency. Notable mentions of front desk personnel such as Jennifer, Jose and Vanessa underscore the team’s commitment to excellent service. Guests appreciate the secure and welcoming atmosphere, thanks in part to the 24-hour reception.
While the Wi-Fi service receives mixed reviews with some guests experiencing strong signals and others noting weak or slow connections, it remains a useful amenity. The comfort of the beds also garners varied feedback with many finding them comfortable but some noting issues with firmness, especially with the sofa beds and pillows.
Accessibility is another strong point with well-designed facilities catering to guests with disabilities and several elevators providing easy access. Although minor issues like the narrow street and uphill walk are noted, the hotel's central location and proximity to public transport make exploring Madrid convenient.
Overall, New Point Opera combines a prime location, practical in-room amenities, high cleanliness standards and excellent staff service to create a positive and welcoming experience for travelers.
Accessible Aparthotel
New Point Opera is identified as an accessible property, offering features that cater to guests with accessibility requirements.
Luxury Aparthotel
4-Star Aparthotel
Guest Reviews
Set in the vibrant heart of Madrid, "New Point Opera" boasts an exceptional location that places guests in the midst of the city's historic and cultural highlights. Just a short stroll from iconic landmarks like Puerta del Sol, Plaza Mayor, the Royal Palace and the bustling Gran Vía, the hotel offers unparalleled convenience for sightseeing. Nestled between key metro stations such as Sol and Opera, the property ensures seamless access to all parts of the city, making it ideal for families, couples and solo travelers alike.
Guests frequently commend the proximity to local attractions, shops and a myriad of dining options. Despite its central position, the hotel is situated on a relatively quiet street, allowing for a peaceful night's sleep after a day of exploring. Additional praise is often given for the cleanliness, spacious rooms and the overall comfort provided by the well-maintained facilities.
In summary, the strategic placement of "New Point Opera" in Madrid's city center offers guests a perfect blend of accessibility and tranquility, making it a standout choice for anyone looking to immerse themselves in the life and energy of Spain's capital.
The 'New Point Opera' hotel stands out for its complimentary offerings rather than a traditional breakfast service. Guests can enjoy coffee, tea and hot water available throughout the day. During breakfast hours, a light selection of mini muffins and orange juice is provided, often described as more of a morning courtesy than a full breakfast. A notable feature is the complimentary glass of wine and snacks served in the afternoon and evening, which many guests appreciated as a pleasant touch. While the breakfast setup is basic and some guests found it lacking, the availability of refreshments like coffee and tea all day, along with the evening wine, creates a welcoming atmosphere that many found delightful. The overall feedback underscores the charm of these complimentary services, even though more extensive breakfast options might be desired by some.
The New Point Opera hotel's dinner experience receives commendations for its delightful amenities and convenient location. Guests appreciate the fully equipped kitchens in the rooms, which come with all necessary utensils, making it convenient to prepare breakfast or dinner. The availability of grocery stores nearby enhances this convenience, allowing guests to easily stock up and cook meals in their rooms.
A standout feature is the complimentary offerings - coffee in the morning and a glass of wine in the evening are consistently praised as delightful touches that enhance the stay. Guests find the evening wine service particularly pleasing with various reviewers highlighting it as a nice surprise and a generous gesture.
While a few minor issues, such as a wobbly table and insufficient deep plates for larger groups, are noted, these do not overshadow the overall positive feedback about the kitchen facilities and complimentary services.
The hotel's location adds to its appeal with numerous restaurants, cafes and shops in the vicinity providing ample dining options for those who prefer eating out. Additionally, the reception area offers tea, coffee and snacks throughout the day, which guests find very inviting.
Overall, New Point Opera combines practical in-room amenities with considerate complimentary services and a prime location, making it a favored choice for travelers looking for convenience and a homely touch.
Rooms at New Point Opera are noted for being clean, spacious and well-equipped. Many guests appreciate the modern amenities, including kitchens stocked with necessary appliances and utensils, comfortable beds and sizable bathrooms. Apartment-style rooms are particularly favored for their additional space, ideal for extended stays and family visits.
The accommodations are typically described as cozy and comfortable, often exceeding expectations in terms of size, especially by European standards. Layouts with separate living and sleeping areas, along with the availability of multiple bathrooms in some units, are beneficial for larger groups. The cleanliness of the rooms and the friendliness of the cleaning staff receive consistent praise.
However, some reviews point out a lack of natural light and views with some rooms overlooking courtyards or having no windows at all. Noise from the street can be a concern for rooms facing the exterior, though interior rooms offer a quieter experience. Sound insulation quality seems to vary between rooms. While the décor and furnishings are generally appreciated, a few guests mention that some of the furnishings and layouts could use improvement.
Despite a few drawbacks, the overall sentiment is positive, highlighting the functional design and convenience of the facilities, making it a solid choice for both short and longer stays. Its central location and proximity to tourist attractions add to the convenience for travelers.
The guest reviews on the beds at New Point Opera paint a varied picture regarding comfort. Many reviewers praised the beds, describing them as comfortable, large and providing good sleep quality. Positive feedback highlights clean bedding, comfortable pillows and the overall spaciousness of the bed setups. Guests appreciated the firm and supportive mattresses with some noting that the beds were especially large and very comfortable.
However, there were several criticisms as well. Some guests found the beds to be too firm or hard, leading to discomfort. Sofa beds, in particular, received numerous negative comments about their practicality and comfort with multiple mentions of them being too close to the kitchen area, difficult to manage and uncomfortable to sleep on. Additionally, there were some complaints about the pillows with guests suggesting the need for better or additional pillows for optimum comfort.
The bedding quality was generally well-received, although a few guests experienced issues with the narrowness and connection of double beds made from two single beds, making them less ideal for couples. In summary, while many guests slept well on New Point Opera's beds, there is room for improvement, particularly regarding sofa beds and pillow quality.
New Point Opera has garnered widespread acclaim for its exceptional standards of cleanliness. Guests frequently highlight the spotlessly clean rooms and well-maintained facilities, emphasizing the immaculate condition of the apartments. The hotel’s modern design and central location do not detract from its serene and restful atmosphere; despite its bustling surroundings, the property remains a tranquil retreat.
The general sentiment reflects that everything in the hotel is thoroughly cleaned and well-kept, from the rooms and bathrooms to kitchen utensils and appliances. Specific instances of exceptional cleanliness are also noted with many guests mentioning the regular cleaning schedules and the high quality of housekeeping services. Towels and linens are fresh and cleanliness extends even to the overall property and its amenities.
Guests also appreciate that the apartments are not only clean but also comfortable and functional, making them an ideal choice for both short and long stays. The frequent remarks about cleanliness paired with praise for the modern, newly renovated environment contribute to the overall positive impression of the hotel's upkeep.
While a few reviews mention the desire for more frequent cleaning services, the overall consensus underscores a consistently high standard of cleanliness that meets and, in many cases, exceeds guest expectations. The diligent efforts of the cleaning staff and the attention to maintaining a clean and welcoming environment have made New Point Opera stand out as an exceptional option for travelers.
The reviews for New Point Opera highlight overwhelmingly positive sentiments about the hotel's staff. Guests frequently describe the team as friendly, attentive and efficient. The front desk staff, including notable mentions such as Jennifer, Jose and Vanessa, receive high praise for their helpfulness and professionalism, often going above and beyond to address guests' needs and solve problems promptly.
Many reviewers appreciate the welcoming and secure atmosphere created by the 24-hour manned reception desk. The staff's ability to communicate effectively in multiple languages and their readiness to offer personalized advice and recommendations are frequently commended. Additional thoughtful touches, such as offering refreshments like coffee, tea and wine, contribute to the guests' positive experiences.
While there are occasional observations of less enthusiastic service from some members, the overall impression of the staff remains strongly positive. The personnel are often described as courteous, accommodating and consistently available, ensuring a pleasant stay for visitors. Their dedication to service, coupled with the warm and friendly demeanor, leaves a lasting impression on guests at New Point Opera.
While staying at New Point Opera, guests encountered mixed experiences with the hotel's Wi-Fi. On the positive side, many appreciated the complimentary Wi-Fi service available throughout the premises with some noting particularly strong signals and reliable connections. Good or even very good Wi-Fi signals were often reported, particularly in certain rooms and near routers with some guests experiencing seamless browsing and internet usage.
However, the quality of the Wi-Fi wasn't consistent across all areas of the hotel. Some guests experienced weak or slow connections, particularly on the ground and second floors or in inner rooms where the signal struggled to reach. Issues such as spotty or unsecured connections were mentioned and for some, the internet was frustratingly unusable, affecting their overall experience.
While complimentary Wi-Fi is a useful amenity, the fluctuating quality means it might not meet everyone's expectations, especially for those needing a robust and fast internet connection. The management seems to be aware, as there are rooms and spots within the hotel offering better connectivity, but improvements could still be made to ensure a more uniformly positive experience.
New Point Opera is noted for its accessibility, particularly highlighting its recently renovated and well-designed facilities that cater to guests with disabilities. The establishment features several elevators that ensure easy access to rooms, making it wheelchair-friendly and convenient for all guests. Located centrally in Madrid, it boasts proximity to major attractions like the Royal Palace, Plaza Mayor and Gran Via, all within walking distance.
The hotel's location is highly praised for being close to public transportation with several metro stations like Opera and Sol nearby, facilitating access to the city’s sights. This strategic position makes it easy for guests to explore Madrid without relying heavily on public transportation, although metro access is excellent for wider exploration.
Guests also appreciate the fully equipped apartments that come with amenities such as washing machines and dryers. The presence of a 24-hour reception staff has been noted as particularly helpful, providing assistance when needed, including luggage storage and help with doors.
Despite the occasional struggle with the narrow street in front that complicates unloading for larger vehicles and the long uphill walk to reach the hotel, most find the accessibility and convenience of New Point Opera to outweigh these minor inconveniences. The surrounding pedestrian-friendly area is well-connected to supermarkets, restaurants, bars and shopping malls, making it functional and ideal for enjoying Madrid life.
Location Show Map
Location
Guests frequently commend the proximity to local attractions, shops and a myriad of dining options. Despite its central position, the hotel is situated on a relatively quiet street, allowing for a peaceful night's sleep after a day of exploring. Additional praise is often given for the cleanliness, spacious rooms and the overall comfort provided by the well-maintained facilities.
In summary, the strategic placement of "New Point Opera" in Madrid's city center offers guests a perfect blend of accessibility and tranquility, making it a standout choice for anyone looking to immerse themselves in the life and energy of Spain's capital.
Breakfast
Dinner
A standout feature is the complimentary offerings - coffee in the morning and a glass of wine in the evening are consistently praised as delightful touches that enhance the stay. Guests find the evening wine service particularly pleasing with various reviewers highlighting it as a nice surprise and a generous gesture.
While a few minor issues, such as a wobbly table and insufficient deep plates for larger groups, are noted, these do not overshadow the overall positive feedback about the kitchen facilities and complimentary services.
The hotel's location adds to its appeal with numerous restaurants, cafes and shops in the vicinity providing ample dining options for those who prefer eating out. Additionally, the reception area offers tea, coffee and snacks throughout the day, which guests find very inviting.
Overall, New Point Opera combines practical in-room amenities with considerate complimentary services and a prime location, making it a favored choice for travelers looking for convenience and a homely touch.
Rooms
The accommodations are typically described as cozy and comfortable, often exceeding expectations in terms of size, especially by European standards. Layouts with separate living and sleeping areas, along with the availability of multiple bathrooms in some units, are beneficial for larger groups. The cleanliness of the rooms and the friendliness of the cleaning staff receive consistent praise.
However, some reviews point out a lack of natural light and views with some rooms overlooking courtyards or having no windows at all. Noise from the street can be a concern for rooms facing the exterior, though interior rooms offer a quieter experience. Sound insulation quality seems to vary between rooms. While the décor and furnishings are generally appreciated, a few guests mention that some of the furnishings and layouts could use improvement.
Despite a few drawbacks, the overall sentiment is positive, highlighting the functional design and convenience of the facilities, making it a solid choice for both short and longer stays. Its central location and proximity to tourist attractions add to the convenience for travelers.
Beds
However, there were several criticisms as well. Some guests found the beds to be too firm or hard, leading to discomfort. Sofa beds, in particular, received numerous negative comments about their practicality and comfort with multiple mentions of them being too close to the kitchen area, difficult to manage and uncomfortable to sleep on. Additionally, there were some complaints about the pillows with guests suggesting the need for better or additional pillows for optimum comfort.
The bedding quality was generally well-received, although a few guests experienced issues with the narrowness and connection of double beds made from two single beds, making them less ideal for couples. In summary, while many guests slept well on New Point Opera's beds, there is room for improvement, particularly regarding sofa beds and pillow quality.
Cleanliness
The general sentiment reflects that everything in the hotel is thoroughly cleaned and well-kept, from the rooms and bathrooms to kitchen utensils and appliances. Specific instances of exceptional cleanliness are also noted with many guests mentioning the regular cleaning schedules and the high quality of housekeeping services. Towels and linens are fresh and cleanliness extends even to the overall property and its amenities.
Guests also appreciate that the apartments are not only clean but also comfortable and functional, making them an ideal choice for both short and long stays. The frequent remarks about cleanliness paired with praise for the modern, newly renovated environment contribute to the overall positive impression of the hotel's upkeep.
While a few reviews mention the desire for more frequent cleaning services, the overall consensus underscores a consistently high standard of cleanliness that meets and, in many cases, exceeds guest expectations. The diligent efforts of the cleaning staff and the attention to maintaining a clean and welcoming environment have made New Point Opera stand out as an exceptional option for travelers.
Staff
Many reviewers appreciate the welcoming and secure atmosphere created by the 24-hour manned reception desk. The staff's ability to communicate effectively in multiple languages and their readiness to offer personalized advice and recommendations are frequently commended. Additional thoughtful touches, such as offering refreshments like coffee, tea and wine, contribute to the guests' positive experiences.
While there are occasional observations of less enthusiastic service from some members, the overall impression of the staff remains strongly positive. The personnel are often described as courteous, accommodating and consistently available, ensuring a pleasant stay for visitors. Their dedication to service, coupled with the warm and friendly demeanor, leaves a lasting impression on guests at New Point Opera.
Wi-Fi
However, the quality of the Wi-Fi wasn't consistent across all areas of the hotel. Some guests experienced weak or slow connections, particularly on the ground and second floors or in inner rooms where the signal struggled to reach. Issues such as spotty or unsecured connections were mentioned and for some, the internet was frustratingly unusable, affecting their overall experience.
While complimentary Wi-Fi is a useful amenity, the fluctuating quality means it might not meet everyone's expectations, especially for those needing a robust and fast internet connection. The management seems to be aware, as there are rooms and spots within the hotel offering better connectivity, but improvements could still be made to ensure a more uniformly positive experience.
Accessible
The hotel's location is highly praised for being close to public transportation with several metro stations like Opera and Sol nearby, facilitating access to the city’s sights. This strategic position makes it easy for guests to explore Madrid without relying heavily on public transportation, although metro access is excellent for wider exploration.
Guests also appreciate the fully equipped apartments that come with amenities such as washing machines and dryers. The presence of a 24-hour reception staff has been noted as particularly helpful, providing assistance when needed, including luggage storage and help with doors.
Despite the occasional struggle with the narrow street in front that complicates unloading for larger vehicles and the long uphill walk to reach the hotel, most find the accessibility and convenience of New Point Opera to outweigh these minor inconveniences. The surrounding pedestrian-friendly area is well-connected to supermarkets, restaurants, bars and shopping malls, making it functional and ideal for enjoying Madrid life.
No, New Point Opera doesn't have any pool.
No, a spa isn't available at New Point Opera.
No, New Point Opera doesn't allow dogs.
No, parking facilities aren't available at New Point Opera.
No, New Point Opera doesn't have a gym.
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