Riu Plaza España

Madrid 40.42369300, -3.71080000 , Calle Gran Vía, 84 (Show on Map)
9.0
Excellent


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Summary of reviewsRiu Plaza España stands out as a highly recommended choice for visitors to Madrid, thanks to its outstanding location, exceptional services and high standards. Located in the heart of Madrid, it offers unparalleled convenience with major attractions like Gran Via, Plaza de España and the Royal Palace within walking distance. Guests appreciate the easy access to public transport and breathtaking city views from both the rooms and the rooftop bar.

The breakfast experience at the hotel is frequently described as superb, boasting an extensive variety of delicious and well-prepared options catering to diverse dietary needs, including healthy and gluten-free choices. While the dining experience overall could benefit from more variety, the rooftop bars and restaurants, especially the 26th and 27th-floor venues, are praised for their spectacular views and pleasant atmosphere.

Guests find the rooms at Riu Plaza España exceptionally spacious, clean, comfortable and modern. The well-furnished interiors, comfortable beds and soundproofing add to the restful ambiance, making them a highlight of many stays. Cleanliness throughout the hotel is emphasized with spotless common areas and rooms maintained to high standards by the attentive housekeeping staff.

The hotel's staff are noted for their friendliness, professionalism and exceptional service. Guests consistently praise the staff across various departments for their efficiency and courteousness, enhancing the overall guest experience.

The free WiFi is generally reliable and strong, contributing positively to both professional and leisure activities. The gym, though compact, is well-equipped and available 24 hours, making it a convenient amenity for guests. The rooftop pool is appreciated for its charming setting and vibrant atmosphere, though it can get crowded and is only available seasonally.

While parking presents some challenges due to tight spaces and costs, the hotel makes efforts to provide options. Families find the hotel an excellent choice due to its spacious family rooms, attentive staff and proximity to attractions like Plaza España Park.

Overall, Riu Plaza España provides an exemplary four-star experience with many guests feeling that its offerings border on five-star quality. Its prime location, high comfort, superior amenities and exceptional service make it a standout option for both leisure and business travelers visiting Madrid.
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Accessible Hotel
Accessible rooms at this hotel feature a bathroom with marble tiles, a toilet with folding grab bars, and a roll-in shower with a fixed shower seat and grab bars.

Hotel with Gym
The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines while traveling. The facilities are modern and cater to various fitness needs.

Hotel with Outdoor Pool
Located in the heart of Madrid, this hotel offers a popular rooftop pool with panoramic city views, providing a refreshing escape.

Hotel with Heated Pool
This hotel offers both heated indoor and outdoor rooftop pools. While the indoor pool's availability may be limited to weekends, guests generally provide positive feedback on the pool temperature, offering options for different preferences.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Heated Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

4-Star Hotel

Room Types
Deluxe King Room This room has a flat-screen satellite TV and a mini-fridge.

Deluxe Twin This room has a flat-screen satellite TV and a mini-fridge.

Deluxe King Room with Terrace Featuring a terrace, this room has a flat-screen satellite TV, a safe and a mini-fridge.

Deluxe Superior King Room This room has a flat-screen satellite TV, sofa bed, and a mini-fridge.

Deluxe Superior Twin Room This room has a sofa bed, flat-screen satellite TV and a mini-fridge.

Deluxe Superior King Room with Terrace Featuring a terrace, this room has a flat-screen satellite TV, a safe and a mini-fridge.

Deluxe Family King Room This room has a sofa bed, flat-screen satellite TV and a mini-fridge.

Deluxe Family Twin Room This room has a sofa bed, flat-screen satellite TV and a mini-fridge.

Junior Suite with Terrace Featuring a terrace, this suite has a lounge with a sofa bed, a flat-screen satellite TV and a mini-fridge. The bathroom comes with a shower and a bath.

Presidential Suite Package This suite features a balcony, electric kettle and seating area. Bottle of Champagne and strawberries with chocolate on arrival + Breakfast in the room + 1 time during stay Rooftop or Eden tapas dinner + Free parking A la carte dinner (Rooftop/Eden) will be offered for two persons, one time during stay and includes: 2 cold tapas starters + 2 hot tapas starters + dessert + drink (beer, wine or soft drink)

Deluxe King Room with View Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, an electric kettle as well as city views. The unit offers 1 bed.

Superior Deluxe King Room with View Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Guest Reviews
9.0
Excellent
Location
The reviews for Riu Plaza España overwhelmingly praise its location. Situated in the heart of Madrid, this hotel offers unparalleled convenience with the city’s key attractions, shopping areas and restaurants within walking distance. Guests frequently highlight its proximity to the Gran Via, Plaza de España, Royal Palace and other major landmarks, making it ideal for sightseeing.

The hotel’s central position provides easy access to public transport, including a metro station right outside its doors, which simplifies exploring further afield. This prime location is not only practical but also provides spectacular views of the city, including the Palácio Real and Parque del Oeste, from both rooms and the rooftop bar.

The location is described as fantastic, perfect and superb repeatedly and guests appreciate being in a lively area while still enjoying peaceful accommodation. The combination of its central location, beautiful views and nearby amenities makes Riu Plaza España a highly recommended choice for anyone visiting Madrid.

Breakfast
The breakfast experience at Riu Plaza España is consistently lauded by guests with many describing it as wonderful, superb and even out of this world. The breakfast buffet stands out for its extensive variety, ensuring there is something to satisfy every palate. Reviewers highlight the numerous options available, from traditional European fare to a wide array of freshly prepared foods, including healthy choices and gluten-free options. Many guests were particularly impressed with the selection of fresh juices, fruits, pastries and hot dishes, noting that everything was delicious and well-prepared.

The breakfast service is well-organized and efficient, even during busy times, allowing guests to enjoy their meal without long waits. Some reviews did mention the crowded nature of the breakfast area, but this did not seem to detract significantly from the overall positive experience.

Overall, the breakfast at Riu Plaza España is frequently described as one of the best hotel breakfasts, providing a comprehensive and satisfying start to the day. The attentive and friendly staff, along with the quality and variety of food, left a lasting impression on guests, making it a highlight of their stay.

Dinner
The dining experience at Riu Plaza España has been largely praised for its breathtaking views and efficient service, particularly at the rooftop bars and restaurants, which are frequently highlighted as must-visits. The 26th-floor restaurant has been applauded for its delicious food and good variety, while dinner with a panoramic view is a standout feature. The tapas and cocktails, especially at the 27th-floor bar, have received high marks.

However, the dining options could benefit from more variety, as several guests noted limited food choices and the absence of a dedicated in-house evening restaurant for hotel guests. The gastro pub restaurant received positive feedback for its delicious dishes, though the room service for dinner tended to be slow. Despite the occasional criticisms, the general consensus is that the drinks and food, whether in the sky bars or at breakfast, are of good quality.

The rooftop bars, particularly the 360-degree bar on the 27th floor, are frequently mentioned for their amazing atmosphere and stunning views, although they can get extremely busy and understaffed at times, impacting service levels. Overall, while the dining options at Riu Plaza España have room for improvement in variety and availability, the exceptional views and tasty offerings provide a lovely experience.

Rooms
Guests consistently praise the rooms at Riu Plaza España for being exceptionally spacious, clean and comfortable. Many reviews highlight the modern design and well-furnished interiors, noting elegant decor and ample amenities. Rooms are also described as quiet and restful, providing a peaceful retreat despite the hotel's central location. The large, comfortable beds receive frequent commendations, along with adjustable room temperatures and effective soundproofing. Some rooms come with remarkable views and large balconies, adding to the overall enjoyment of the stay. A few minor issues were mentioned, such as occasional temperature control problems, the need for more storage and room decor that could use a touch-up. However, the overall consensus is that the rooms at Riu Plaza España offer a high standard of comfort and cleanliness, making for an enjoyable stay.

Beds
Riu Plaza España excels in offering guests an exceptional sleep experience, consistently praised for its comfortable beds. Guests frequently highlighted the spaciousness and cleanliness of the beds, often describing them as large, king-sized and super comfortable, which significantly added to their positive stay. The beds are notable for their plush and cozy setup with many mentioning the provision of good pillows and mattress quality.

The hotel also caters well to families and diverse guest needs with bed setups suitable for children, double rooms, sofa beds and twin beds, ensuring versatility and comfort for various preferences. Visitors expressed satisfaction with the luxurious feel of the beds, often referring to them as a top-notch feature that stands out in European standards.

While the overall feedback is overwhelmingly positive, a few guests encountered issues such as thin pillows, stiff mattresses or occasional noise. Nonetheless, the majority of reviews firmly establish the beds at Riu Plaza España as among the key highlights, offering a restful and comfortable retreat after a long day of exploring Madrid.

Cleanliness
Riu Plaza España impresses guests with its exceptional standards of cleanliness, consistently receiving accolades for its spotless and immaculate conditions. Visitors describe the hotel as very clean with well-maintained facilities and hotel staff that uphold a high standard of hygiene throughout the property. The rooms are frequently noted for being clean, spacious and comfortable with daily housekeeping ensuring they remain spotless and inviting.

Guests appreciate the modern and stylish decor, further enhancing the cleanliness and tidiness of the hotel. Notably, both the common areas and individual rooms are maintained to perfection, contributing to a comfortable and restful stay. The friendly and professional staff add to the positive experience by ensuring all areas, from the lobby to the hotel rooms, are kept in pristine condition. The combination of cleanliness, modern amenities and attentive service makes Riu Plaza España a preferred choice for travelers seeking a spotless and comfortable stay in a stylish and well-managed environment.

Staff
The staff at Riu Plaza España are universally praised for their friendliness, professionalism and exceptional service. Guests frequently describe the staff as very friendly, helpful and attentive. The front desk personnel, doormen, bell service, receptionists and concierge are all commended for their efficiency and courtesy. Many visitors noted the warm welcome they received and highlighted specific individuals like Gabriel for their exemplary service.

Staff members go above and beyond to make guests feel special, often remembered by name and delivering prompt and responsive assistance throughout their stay. Housekeeping, restaurant and bar staff are also recognized for their polite and accommodating demeanor. Overall, the collective efforts of the hotel staff greatly enhance the guest experience, ensuring a pleasant and enjoyable stay at Riu Plaza España.

Wi-Fi
The WiFi situation at Riu Plaza España presents a mixed bag of experiences; however, the positive remarks often tip the scales. Many guests praised the WiFi for being strong, reliable and extending throughout the entire hotel. Descriptions such as excellent, super-fast and seamless were frequently used, indicating a generally high standard of connectivity. On the other hand, some guests reported that WiFi access could be tricky with issues such as poor signals, limited device connections and occasional outages. Despite these drawbacks, the majority of reviews lean towards affirming a solid and efficient WiFi experience, making it conducive for both professional and leisure activities.

Gym
The gym at Riu Plaza España has received positive feedback from guests who appreciate its convenient 24-hour availability. Many reviews highlight that the gym is well-equipped and includes all the necessary equipment for a good workout, making it a valuable amenity for guests. The availability of the gym, included in the price, adds to the convenience and enhances the overall hotel experience. Despite some comments about the gym being small and lacking air conditioning, it remains a handy and accessible facility. Guests find it a great bonus during their stay, appreciating its sufficient equipment and excellent facilities. The gym’s convenient location within the hotel is also noted as a plus.

Pool
Riu Plaza España boasts a rooftop pool that receives a mix of reactions from guests. Positively highlighted are its beautiful setting and fantastic atmosphere with many describing the pool as amazing, lovely, great and fab. The rooftop location provides a vibrant and fun environment with a fascinating sky bar adding to the overall experience.

However, some guests noted that the pool area could get very loud and busy, at times feeling overcrowded, which detracts from the experience. The pool itself is often described as small, which can lead to it being quite packed especially given the size of the hotel and the number of guests.

Seasonal availability is another concern, as the outdoor pool is only open during the summer months and at times, the pool area has been closed for private functions or renovations, which has led to disappointment among some visitors who were not informed beforehand.

While the pool's heating system received mixed reviews—with some finding the water chilly or too cold—the overall sentiment remains positive when the pool is accessible and in good condition. The pool's setting, combined with the hotel's central location, offers a striking relaxation spot that, despite its shortcomings, leaves a largely favorable impression on guests.

Parking
Riu Plaza España offers parking options, including private parking and paid parking. However, several guests found the parking situation challenging, noting that the parking garage is quite tight and difficult to maneuver. Some guests expressed that parking spaces need improvement and that parking access may be limited. Others mentioned that the nearby parking options are available but the cost can be high. Additionally, more information from the staff regarding parking and navigating restrictions around Madrid would be helpful. Overall, while parking is available, it can be expensive and challenging to navigate.

Family
Riu Plaza España in Madrid is increasingly recognized as a wonderful destination for families. The hotel consistently receives positive feedback for its family-friendly atmosphere, making it an excellent choice for family vacations. Guests frequently highlight the family rooms, which are described as spacious, comfortable and ideal for those traveling with children.

Numerous families praised the functionality of the rooms, noting that they come equipped with amenities such as sofa beds specifically set up for children. Some reviews mention slightly older decor, but this doesn’t detract from the overall comfort and cleanliness that families experience during their stay.

The family rooms offer spectacular views, especially those situated on higher floors. Many guests appreciated the magnificent panoramic vistas of the town, which added an extra touch of enjoyment to their stay.

Outside the hotel, Plaza España Park is a major attraction for children, providing an array of entertainment options that make it a favorable spot for families to explore.

Staff attentiveness also received commendation with special mentions for their efforts in ensuring a pleasant stay for families, particularly on the rooftop terrace.

Overall, Riu Plaza España stands out as a family-oriented hotel that offers spacious and comfortable accommodations, stunning views and a variety of activities suitable for children, making it a top recommendation for family travelers visiting Madrid.

4 Star
Riu Plaza España, a hotel located in the heart of Madrid at Plaza de España, is consistently praised for its impeccable four-star standards. Its recent renovations have led to high-quality amenities and services that meet and often exceed the expectations typical of a four-star establishment. Guests highlight the accommodations as being particularly excellent with many remarking that the experience felt closer to a five-star than a four-star.

The hotel's location and facilities are highly appreciated and it offers a luxurious four-star experience with attention to detail that is instantly noticeable, such as the thoughtful placement of power sockets in the rooms. With modern, top-notch technology and amenities provided, the Riu Plaza España lives up to its reputation of high-quality comfort. The staff's service is also frequently mentioned as being of four-star quality, contributing to a great stay overall.

Many reviews in particular noted that not only is the hotel up to four-star standards, but it also occasionally surpasses them, leading some guests to believe it deserves a higher rating. The facilities and services, from the room comfort to the available amenities, are described as superb, making it one of the best hotels for a four-star experience in Madrid.

Overall, the Riu Plaza España is recommended for its solid and luxurious four-star quality, ensuring a memorable stay in the center of Madrid.

Business
Riu Plaza España caters remarkably well to business travelers, offering an array of amenities designed to meet professional needs. The hotel boasts an excellent business center and well-equipped conference rooms available for meetings, making it an ideal location for business events and conferences. Guests have noted the hotel's effective business services, which include a variety of business-friendly rooms and dedicated business floors. The facilities are perfectly suited for business travelers with solid and essential amenities that ensure a productive stay. The hotel's location also contributes to its appeal, providing easy access for business purposes. Overall, Riu Plaza España delivers an excellent experience for business travel, making it a top choice for professionals.

Accessible
The Riu Plaza España is widely praised for its accessibility, making it a favorable choice for guests with disabilities. The hotel boasts many features to ensure a comfortable stay, including wheelchair accessibility and handicap accessible facilities. Guests highlight the easy access to various parts of the hotel, including rooms, bathrooms and the rooftop bar, all facilitated by elevators. The central location is enhanced by the proximity to a Metro station, ensuring seamless connectivity with public transport options.

The accessible rooms are well-equipped, ensuring convenience for all guests, although it is noted that these rooms typically face interior views. Guests appreciate the helpful and warm service provided by the front desk, which further enhances the welcoming atmosphere. Overall, the hotel is commended for its well-managed environment and excellent access for all guests, including families.

Heated Pool
The reviews of the heated pool at Riu Plaza España highlight mostly positive experiences. Guests frequently mention the availability of both indoor and outdoor heated pools. Many appreciated the heated pool, describing it as lovely, perfect and wonderful with the pool temperature often described as perfect and warming. However, some feedback points out that the heated pool is open only on weekends and there was a note about the pool feeling very cold on at least one occasion. Additionally, one review mentioned the pool wasn't open during their stay. Overall, the heated pool seems to be a significant and well-received feature of the hotel.

Outdoor Pool
Riu Plaza España receives favorable reviews for its outdoor pool, which many guests find inviting and relaxing, especially during warm nights. Though the pool is noted to be on the smaller side, it remains a pleasant amenity for those staying during the summer months. The rooftop pool provides a unique experience, coupled with the stunning views from the sky bar, which guests often highlight as a major attraction. While the terrace area can get crowded, it adds to the vibrant atmosphere of the hotel. It's important to note that the outdoor pool is only available during the warmer season, typically starting from May, so guests planning an off-season visit might miss out on this feature. Overall, the outdoor pool and accompanying rooftop bar stand out as delightful highlights of the Riu Plaza España.

Honeymoon
Riu Plaza España has garnered consistent acclaim for its appeal as a honeymoon destination. Many guests have remarked that the hotel provides a perfect setting for a honeymoon, describing their stays as "honeymoon-like experiences." The hotel staff ensures a special touch for honeymooners, often offering complementary drinks, chocolates, prosecco and other thoughtful details.

The venue's honeymoon suites and rooms are highlighted as luxurious and romantic, making it an ideal choice for newlyweds. Guests frequently mention the romantic and couple-centric atmosphere, which enhances their overall experience. With numerous endorsements from previous visitors, Riu Plaza España stands out as a highly recommended spot for a romantic getaway or a memorable honeymoon.

Luxury
Riu Plaza España in Madrid offers an opulent hotel experience with high standards, evident from the numerous positive reviews highlighting its luxurious ambiance. The hotel's facilities and rooms embody true luxury, providing an upscale experience that prompts many guests to consider returning. Located in the city center within walking distance of key tourist spots, the hotel combines convenience with elegance.

The Presidential suite and other rooms are described as amazing, featuring large baths and stylish designs that contribute to the luxurious feel. Guests have lauded the superb and luxurious environment, highlighting the high-end nature of the amenities and the overall clean, well-kept appearance. The service, often compared to that of a 5-star hotel, consistently exceeds expectations, reinforcing the hotel's luxury ethos.

Overall, Riu Plaza España stands out as a top choice for those seeking a luxurious stay in Madrid with its high standards, elegant surroundings and comprehensive facilities contributing to an experience that is both splendid and memorable.

Romantic
Nestled in the heart of Madrid, Riu Plaza España offers a romantic experience that's perfect for couples. The hotel is known for its romantic atmosphere and spectacular vistas, particularly from its rooftop bar and terrace, where guests can enjoy a romantic rooftop dining experience with breathtaking views of Madrid. The setting is described as perfectly romantic and is highlighted as an excellent spot for romantic dinners and nights.

Couples will find the ambiance ideal for a romantic stay with many recommending it specifically for its romantic site. The beautifully designed rooftop with its fantastic views, provides a stunning backdrop for a romantic evening or a memorable photo opportunity. Whether it’s a romantic dinner, a night enjoying the romantic terrace view or simply soaking in the romantic scenery, Riu Plaza España stands out as a top choice for an unforgettable romantic getaway.


Yes, Riu Plaza España has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Riu Plaza España.

No, Riu Plaza España doesn't allow dogs.

Yes, parking facilities are available at Riu Plaza España.

Yes, Riu Plaza España has a gym.

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