Maidstone, Bearsted Road, Weavering51.285125,0.546114(Show on Map)
8.1
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Orida Maidstone is widely appreciated for its strategic location, making it an ideal choice for various travel needs. Conveniently situated off the M20, it provides easy access to key destinations like the Channel Tunnel, Dover Ferries, Leeds Castle and Maidstone Studios. The hotel's proximity to retail facilities such as Marks & Spencer and convenient public transportation options further enhance its appeal. Despite being on the town's outskirts, the surrounding environment remains tranquil.
Breakfast at Orida Maidstone generally receives positive reviews with guests commending the vast selection and quality of the offerings, which include a variety of tasty and well-balanced options. Freshly prepared dishes and dietary alternatives like gluten-free choices are particularly appreciated. Though some issues like lukewarm food and congestion were noted, the overall experience is considered a strong start to the day. Dinner reviews are more mixed with some guests praising the delicious and healthy meals while others express concerns over limited menu options, particularly for vegetarians and occasional service inefficiencies.
The rooms at Orida Maidstone are frequently highlighted for their spaciousness and comfort with clean and tidy environments consistently maintained by the housekeeping staff. Despite the general cleanliness, some lapses such as dirty carpets and worn furnishings were mentioned. The décor and condition of the rooms received mixed feedback with some guests calling for updates and refurbishments to address outdated elements. Noise levels and lighting issues were also pointed out by a few guests.
Cleanliness across the hotel is generally praised with well-maintained public areas and a welcoming ambiance noted by many. However, occasional reports of dust, mold and worn furnishings indicate areas needing more attention.
The hotel staff at Orida Maidstone are consistently commended for their exceptional friendliness and helpfulness. The warm and professional service provided by the reception team and restaurant staff significantly enhances the guest experience with many reviewers noting memorable and positive interactions.
In terms of amenities, Orida Maidstone's Wi-Fi experience is mixed with some guests finding it stable and reliable while others report poor connectivity and frequent disconnections. The gym and wellness facilities receive favorable reviews for their clean and motivating environment, though early risers found the gym's opening hours inconvenient. The pool area, including the jacuzzi, steam room and sauna, is a highlight for many guests, particularly families, despite some maintenance concerns.
Families find Orida Maidstone accommodating and enjoyable with spacious rooms and family-friendly amenities that cater well to groups of all sizes. The hotel's pool and welcoming staff further enhance its appeal for family stays.
Overall, Orida Maidstone is recognized for its strategic location, comfortable accommodations and exceptional staff service, making it a suitable choice for diverse travelers. While there are areas for improvement, particularly in dinner options, room updates and Wi-Fi connectivity, guests often find their stay to be pleasant and memorable.
Categories
Sustainability Journey
This hotel has been awarded Silver in the Greengage ECOsmart accreditation scheme. It implements energy-efficient lighting and heating systems to minimize its environmental impact.
Dog Friendly
This hotel allows two dogs of any size, although cats are not allowed. There is an additional fee of £30 per pet, per stay. Dogs cannot be left unattended and are not permitted in the health club or restaurant. Waste bags are also provided.
Gym
This hotel is known to offer gym facilities.
Indoor Pool
Part of the ORIDA Health club, this hotel features an 18-metre indoor swimming pool, a whirlpool, sauna, steam room, and Jacuzzi, catering to both fitness and relaxation.
Honeymoon
Family
Romantic
Pool
Indoor Pool
Business
Accessible
4 Star
Golf
Room Types
Deluxe Twin Room with Two Double BedsSpacious, bright and airy room with a seating area and large opening windows. It has 2 queen beds, a work desk, and on-demand movies. All rooms have internet access. Some rooms have garden views subject to availability.
Standard Double RoomSpacious, bright and airy room with a seating area and large opening windows. It has 1 queen bed, a work desk, and on-demand movies. Some rooms have high-speed internet access, a sofa bed, and garden views.
King Deluxe RoomThis spacious room has a seating area, and comes with bathrobes and slippers. Most of these rooms have partial or full garden views from the large opening windows. You can also make use of a work desk, and on-demand movies on the 32-inch TV.
Standard Twin RoomThis spacious room has a seating area, and comes with bathrobes and slippers. There are partial garden views from the large opening windows. You can also make use of a work desk, and on-demand movies on the 32-inch TV.
Family RoomThis bright and airy guest room features two double beds plus a sofa bed. There is a desk and a 49-inch LCD TV.
Junior SuiteFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 2 beds.
King SuiteOffering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite offers a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Location
The location of Orida Maidstone is consistently praised as a crucial advantage by guests. Situated conveniently off the M20, the hotel offers easy access for travelers whether they are heading to the Channel Tunnel, Dover ferries or exploring the north Kent region. It's well-positioned for those with specific destinations in mind, such as Maidstone Studios, local hospitals, the Event Centre and Leeds Castle, as well as various family-related visits or funerals.
The proximity to retail facilities like Marks & Spencer and the ease of reaching downtown Maidstone make it an appealing choice for both short-term stays and longer visits. The hotel's position on the outskirts of the town ensures a quiet surrounding despite its accessibility to major roads. Public transportation options are also convenient with bus services facilitating access to nearby attractions and the town center.
For business travelers, the location proves optimal for meetings and official visits, while tourists appreciate its suitability as a stop for cross-country and international travel. In summary, Orida Maidstone’s strategic location makes it a prime choice for diverse travel needs, blending convenience with accessibility to key points of interest.
Breakfast
Orida Maidstone's breakfast offerings receive mixed reviews from guests, but the majority highlight the positive aspects. Many guests praise the breakfast as good, very good or even excellent, often mentioning a vast selection that caters to diverse tastes and diets. Highlights include tasty, well-balanced dishes and an impressive variety at the buffet. Specific mentions of freshly prepared options, gluten-free choices and a self-serve pancake machine add to the appeal.
Healthy choices and ample selection, ranging from continental to full English, are appreciated. The breakfast area itself is often described as lovely and spacious, contributing to a pleasant dining experience. The attentive and welcoming breakfast staff further enhance the meal for many visitors.
However, some guests encountered issues such as lukewarm food, insufficient replenishment of items and occasional problems with specific dishes like eggs and sausages. The breakfast area can get very busy, leading to congestion and occasional delays. Despite these drawbacks, many guests find the breakfast at Orida Maidstone to be a strong start to their day, valuing the variety and quality on offer.
Dinner
Guests at Orida Maidstone have expressed mixed feelings regarding the hotel's dinner offerings. Positive feedback highlights that some guests found their meals delicious with phrases like "tasty," "healthy choices," "fantastic," and "lovely" appearing multiple times. These reviews also commend the quality and taste of the dishes, particularly when mentioning well-prepared beef burgers and enjoyable bar food. The option to accommodate large groups on short notice and the friendliness of the staff received praise as well.
However, there were significant areas of concern. Many guests noted that the dinner menu was limited, especially for vegetarians and lacked variety and excitement. Issues such as food arriving lukewarm, tasteless or mass-produced were commonly cited, along with complaints about dishes being overpriced. Several guests recounted experiences of poor service, such as lengthy waiting times for food and incorrect orders. Additionally, the inconsistency of food quality with some meals being described as inedible or poorly presented, was a recurring theme.
While there are mentions of good food and satisfactory experiences, the overall consensus leans toward the need for improvements in menu selection, food quality and service efficiency at Orida Maidstone.
Rooms
The general consensus from guests about the rooms at Orida Maidstone presents a mix of positives and areas for improvement. The most frequently noted positive aspect is the size of the rooms with many guests highlighting them as large, spacious and accommodating, particularly favorable for families. The comfort of the beds also receives consistent praise, contributing to an overall feeling of comfort in the rooms.
Cleanliness is another frequently mentioned attribute with numerous guests noting that their rooms were clean and tidy. Specific mentions include clean bathrooms, well-kept spaces and efforts by the housekeeping staff to maintain this standard. However, some reviews indicate occasional lapses where rooms were found not as clean, citing issues such as dirty carpets and insufficient cleaning.
The décor and condition of the rooms garnered mixed feedback. While some describe the rooms as lovely and nicely decorated, a significant number of reviews suggest that the rooms look tired and worn, indicating a need for redecoration and refurbishment. This includes outdated furniture and fixtures, which detracts from the overall modernity and appeal of the accommodation.
Noise seems to be a minor issue for some guests, particularly those staying in rooms close to busy areas or roads, expressing complaints about traffic noise and insufficient soundproofing. Additionally, some guests mentioned difficulties with room lighting with several rooms described as dimly lit.
Room facilities such as large screen TVs, well-equipped family rooms and effective room service generally received positive feedback. The absence of certain amenities like minibars or enough towels was noted as areas needing improvement. Some specific maintenance issues were highlighted, like broken tiles in bathrooms and malfunctioning bedroom locks.
In summary, while the rooms at Orida Maidstone are often praised for their size and comfort, there is a clear indication from guests that updates and refurbishments are needed to address aging décor and occasional lapses in cleanliness. The hotel's staff and strategic location also contribute positively to the guest experience.
Beds
Guests of Orida Maidstone almost unanimously praise the comfort of the beds, describing them frequently as comfortable, very comfortable and even extremely comfortable. Many comments highlight how beds are large, sometimes massive, contributing to a good night's sleep. The room size and cleanliness are also noted positively with ample space and clean bedding.
Though most guests found the beds comfy, several reviews pointed out that the firmness level could be an issue with some mentioning beds and pillows were too hard or extremely firm, affecting sleep quality. There were occasional mentions of soft pillows being preferable, though not universally experienced. Some found the pillows too high or hard, contrasting with others who appreciated the size and comfort.
Overall, the predominant sentiment is that Orida Maidstone's beds contribute greatly to the overall comfort of the stay, despite some variations in firmness preferences.
Cleanliness
Orida Maidstone has garnered generally positive feedback regarding its cleanliness from various guests. Many reviewers praised the rooms for being clean, tidy and comfortable, often highlighting the impressive standards of cleanliness maintained in both individual rooms and public areas. Guests frequently noted the spacious and well-appointed rooms with several mentioning the spotless condition of the bathrooms and changing rooms in the leisure facilities. The cleanliness extended to the pool and spa areas, although some pointed out the need for more detailed cleaning at times.
The overall ambiance of the hotel was marked by a clean and welcoming environment with many guests appreciating the friendly and helpful staff who contributed to maintaining the high standards. Public areas like the reception and dining areas were often described as clean and presentable.
However, some guests did report issues with cleanliness, noting instances of dust, mould and worn furnishings that detracted from their experience. These mixed reviews suggest that while the hotel generally upholds commendable cleanliness, there might be occasional lapses or areas needing more attention.
In summary, Orida Maidstone is frequently recognized for its clean and comfortable rooms with a generally positive atmosphere supported by diligent staff, although a few areas may require more consistent cleaning efforts to meet all guests' expectations.
Staff
The guest reviews for Orida Maidstone consistently highlight the exceptional friendliness and helpfulness of the hotel staff. Numerous guests noted the warm, welcoming atmosphere created by the staff, particularly emphasizing the excellent service provided by the reception team. Despite some inconsistencies in service quality with occasional mentions of less friendly attitudes and isolated incidents in the gym and restaurant, the majority of reviews commend the staff for their professionalism, cheerfulness and efficiency. Guests frequently mentioned that the reception staff were especially informative and accommodating, ensuring a smooth and pleasant check-in experience.
The attentive and courteous nature of the staff was also appreciated in the restaurant and bar areas, where the level of personal interaction and customer care received high praise. Several guests specifically mentioned staff members by name, indicating memorable and positive experiences. Additionally, the hotel was noted for its clean rooms and welcoming environment, further enhanced by the staff's commitment to exceptional service.
Overall, the consistent theme across the reviews is that the hotel staff at Orida Maidstone go above and beyond to ensure guests have a memorable and enjoyable stay with many describing their experience as friendly, efficient and accommodating.
Wi-Fi
Orida Maidstone offers a good balance between convenience and leisure with plenty of parking and a spacious lounge area adding to the overall comfort. However, the hotel’s Wi-Fi experience presents a mixed bag. On the bright side, some guests found the Wi-Fi to be good, stable and even commendable. In some instances, it worked well throughout the property and was considered better than many other hotels.
Despite these positive comments, many guests raised concerns about the Wi-Fi reliability, describing it as poor, appalling or virtually non-existent. The inconsistency of the internet connection was a recurring issue with frequent disconnections and difficulty maintaining a stable signal. Some also mentioned a lack of mobile phone reception in the bedrooms, further complicating connectivity for those needing to stay in touch.
Overall, while Orida Maidstone provides good amenities and parking facilities, those planning to rely heavily on internet access might encounter some frustration due to the inconsistent and sometimes subpar Wi-Fi service.
Gym
Nestled within Orida Maidstone, the gym and wellness facilities have garnered impressive feedback from guests. Their reviews highlight a well-spaced and well-maintained environment. While some noted that the gym’s equipment offerings were somewhat limited and the opening hours of 8 AM were slightly inconvenient for early risers, the overall sentiment remains positive.
The gym stands out with its pumping music and helpful staff, delivering a motivating atmosphere for workouts. Guests appreciated the clean and tidy state of the gym, along with the surrounding pool, sauna and steam room, which have been described as very clean, lovely and well-maintained. The inclusion of these facilities makes it an attractive choice for those looking to blend fitness with relaxation.
Families, in particular, found the pool area to be a big hit with their children and numerous visitors praised the overall health club facilities, indicating a pleasant and comprehensive leisure experience. The spa and fitness center were frequently mentioned as highlights with the “Feel Good” area being particularly notable for its excellent amenities.
Despite a few remarks about the need for updates in other parts of the hotel like the bar and reception, the gym and spa certainly contribute significantly to the enjoyable stays, often prompting guests to consider return visits. The gym's well-equipped nature, supported by attentive staff, ensures a satisfying visit for fitness enthusiasts and casual visitors alike, solidifying Orida Maidstone’s reputation as a top choice for travelers seeking a well-rounded hospitality experience.
Pool
Orida Maidstone boasts an impressive swimming pool that garners positive reviews for its suitability for both adults and children. The pool is often described as amazing, lovely, warm and a real treat for families. Many guests were particularly pleased with the additional amenities, such as the jacuzzi, steam room, sauna and gym, which contribute to an overall enjoyable experience.
The pool area is generally considered clean and well-maintained with several reviewers noting that it's perfectly heated for relaxation. The pool facilities also get praise for their accessibility with long open hours allowing guests to use them at their convenience. The children’s swimming lessons provided are particularly appreciated by families.
However, not all feedback is entirely positive. Some guests mentioned that the pool could sometimes be overcrowded or too cold and there were occasional reports of cleanliness issues and maintenance problems, such as cracked tiles, murky water or the pool being closed. Despite these issues, guests often still found their time spent at the pool to be enjoyable and a highlight of their stay.
Family
Orida Maidstone stands out as a top choice for family-friendly accommodation based on multiple guest reviews. Families have consistently highlighted the spacious and well-equipped family rooms, some featuring double beds, making the stay comfortable for groups of all sizes. The large rooms offer ample space, ideal for families with young children or even those traveling with a toddler. Many guests appreciated the family-oriented atmosphere, noting that it is a great place for kids to enjoy a holiday.
The hotel's pool is a hit among children with friendly pool hours accommodating younger guests. The staff also receives praise for their welcoming attitude towards families and their effort to make both children and adults feel at home. Activities for kids are well-regarded, ensuring that the little ones have plenty to keep them entertained during their stay.
The family-friendly vibe extends to the overall layout and design of the hotel, which families find convenient and well-organized. Guests particularly appreciated the child-safe environment, making the hotel secure for kids to explore. Even the meal options receive positive feedback with families enjoying the variety offered at breakfast and the convenience of evening meals.
However, some reviews mention issues with noise due to children running in corridors, especially during late hours. But overall, Orida Maidstone is repeatedly described as a great family hotel that caters well to the needs of families, offering spacious rooms, friendly service and plenty of activities to keep everyone happy.
4 Star
Orida Maidstone offers a mix of praises and critiques that position it as a four-star hotel with a few areas for improvement. Guests frequently mentioned the comfortable rooms and enjoyable breakfast, highlighting the overall quality of the hotel. The property is often described as well-kept with modern decor and good facilities, living up to its four-star rating. Many visitors appreciated the friendly and helpful staff, noting the hotel provides good value for money.
However, some reviews indicated that the hotel appears somewhat tired and outdated for a four-star establishment. Certain amenities and services fell short of expectations with guests pointing out that small touches and basic facilities such as tea and coffee provisions could be improved. Although the hotel’s service was widely acclaimed as amazing and exceptional, some guests noted that enforcing smoke-free policies could be handled more politely.
Most guests found the Orida Maidstone to be a reasonable four-star experience, often recommending it and expressing willingness to stay again. Despite some minor issues, the hotel delivered a very good experience overall, maintaining a solid reputation among travelers.
Business
Orida Maidstone stands out as a prime choice for business travelers, offering a clean and modern environment ideal for professional needs. Its location near the M20 ensures convenient access for commuting and business engagements. Guests frequently commend the hotel for its excellent check-in and check-out experiences, underlining the professional and friendly service provided by the staff.
Meeting facilities at Orida Maidstone come highly recommended with attendees appreciating the continuous refreshment of conference rooms and the availability of dedicated meeting areas with adjoining outdoor patios for breaks. The ambiance of the hotel is praised for being conducive to both business and non-business guests, making it a versatile venue for various events.
The business-friendly amenities include a well-maintained gymnasium, efficiently organized conference facilities and an easy-to-navigate layout. The hotel also boasts prompt room service and excellent breakfast options, though some guests have noted a desire for the ability to charge meals to their work accounts.
While the hotel receives high marks for its overall handling of business events and meetings, there are a few areas for improvement. These include the lack of phone reception, unsecured WiFi in rooms and thin walls, which can affect the overall experience for some guests.
Despite these minor drawbacks, Orida Maidstone remains a reliable choice for those traveling on business, providing ample meeting spaces, professional staff and a convenient location that ensures a productive and pleasant stay.
Accessible
Orida Maidstone's accessibility features received largely positive feedback from guests with disabilities. The hotel's location is noted for being clean, presentable and easy to reach with adequate parking facilities adding to the overall convenience. Guests appreciated the spacious and comfortable accessible rooms, which often featured accessible bathrooms and wet rooms. The hotel offers wheelchair accessibility, step-free access and rooms on the ground floor, which were both quiet and practical for guests with mobility issues.
The staff routinely received praise for their helpfulness and accommodating nature. Accessibility to various facilities and floor layouts within the hotel is generally seen as friendly and supportive. Features like accessible toilets and showers, as well as connecting rooms, were highlighted as beneficial.
However, some areas require improvement. There were mentions of a lack of lift or escalator access to upper floors, leading to difficulties for some guests. Furthermore, issues like outdated facilities, an irregularly functioning toilet roll holder and the absence of AC and elevator for upstairs rooms were pointed out.
Despite these minor drawbacks, many found the hotel’s accessibility satisfactory and noted good value for the money. The accessible parking, easy access areas and supportive staff make Orida Maidstone a commendable choice for travelers with disabilities.
Indoor Pool
Orida Maidstone's indoor pool has garnered a lot of positive feedback from guests. Many appreciated the well-maintained and clean facilities, describing the pool as lovely, warm and inviting. The comprehensive spa amenities, including the jacuzzi, steam room and sauna, were frequently praised with guests noting that the pool/spa facilities were excellent. The warm temperature of the pool stood out as a highlight, providing a pleasant experience for swimmers. Additionally, the availability of these facilities, including the gym, added to the overall appeal.
However, not all reviews were entirely positive. Some guests encountered issues such as the jacuzzi not being fully operational, occasional closures of the pool and sauna and parts of the pool area in need of updates. Despite these intermittent problems, the indoor pool itself was often described as a great asset, particularly appreciated by families as children enjoyed it immensely. Overall, the indoor pool at Orida Maidstone is a significant draw for visitors, offering a blend of relaxation and enjoyment.
Honeymoon
Orida Maidstone offers a selection of amenities and facilities that cater well to honeymooners seeking a relaxing night. The hotel features luxurious suites, although some guests noted that the size is quite small. Despite this, the overall honeymoon experience is enhanced by beautiful facilities tailored for couples. Guests appreciated the honeymoon upgrades and found the setup to be accommodating. While the honeymoon decorating was described as standard, the overall atmosphere was deemed ideal for honeymoon couples. Although one guest mentioned no specific honeymoon-related comments, others marked it as the best honeymoon ever and highlighted the hotel's honeymoon-friendly environment.
Romantic
Orida Maidstone offers a charming and romantic atmosphere, making it an ideal destination for couples seeking a memorable getaway. Many guests have enjoyed romantic stays characterized by lovely vibes and thoughtful touches, such as petals on the bed and flowers, including roses, which enhance the intimate setting. The hotel provides a perfect setting for special occasions like romantic weekends, honeymoons and even milestone celebrations like an 80th birthday.
The option for a candlelight dinner in the room and romantic dinners further adds to the enchanting experience. Guests have specifically praised the romantic spa night as a highlight, complementing the hotel's overall updated and stylish design that contributes to a romantic vibe. The hotel’s location is noted for its charming and romantic surroundings, ideal for a couple's retreat.
While some reviews did not mention romantic experiences, the majority reveal that Orida Maidstone is good for couples looking to enjoy a pleasant getaway with a partner. The whole atmosphere is crafted to provide a lovely experience, making it a great choice for celebrating love and special moments together.
Dog Friendly
Orida Maidstone is highly praised for its dog-friendly accommodations and services. Guests frequently appreciate the hotel's welcoming attitude towards pets, often mentioning how their dogs were greeted with treats upon arrival. The facility is described as a truly pet-friendly hotel, making it an ideal stay for those traveling with their furry friends.
A major advantage noted by guests is the ample availability of parking spaces, which adds to the convenience for pet owners. The hotel allows dogs throughout, except in the restaurant and offers specific dog-friendly rooms and areas, creating a comfortable environment for both pets and their owners.
Visitors have mentioned the availability of dog-related amenities such as bowls and food items in the hotel’s gift shop. However, some reviews pointed out that the dog fee, varying between £25 and £30, can be somewhat high. Despite this, the overall sentiment remains positive with many highlighting that their pets were made to feel very welcome.
Guests also noted good walking areas nearby, enhancing the experience for dog owners. In summary, Orida Maidstone consistently earns high marks for its accommodating and pet-friendly atmosphere, making it an excellent choice for those who wish to travel with their pets.
FAQ
Yes, Orida Maidstone has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Orida Maidstone.
Yes, Orida Maidstone welcomes dogs.
No, parking facilities aren't available at Orida Maidstone.
