voco The Clair Cincinnati Downtown by IHG has a fantastic team of employees who are more than willing to go above and beyond to ensure guests have a wonderful experience. While there have been some complaints about the staff not cleaning up properly or needing more training, the majority of guests have praised the staff for their friendliness, helpfulness and excellent service. The front desk clerks and waitresses have been particularly impressive with many guests commenting on their great service. Unfortunately, a few guests have had negative experiences with the hotel's management, but overall the general consensus is that the staff at this hotel are lovely, wonderful, amazing and awesome and dedicated to making guests feel welcome and comfortable during their stay.
Aloft by Marriott Newport on the Levee excels as a modern, clean and comfortable hotel in a prime location by the river, ideal for exploring both Newport and Cincinnati. Guests rave about its convenience to local attractions, such as the Newport Aquarium, restaurants and the Purple People Bridge, as well as its proximity to dining, shopping and entertainment options. The hotel's welcoming ambiance is enhanced by its beautiful river views, contemporary decor and well-maintained facilities.
Rooms are praised for their cleanliness, unique modern aesthetic and exceptional comfort, particularly the beds which contribute to a restful night's sleep. The atmosphere is further enriched by family-friendly amenities and engaging activities, making it a wonderful choice for various types of travelers. Despite some rooms being smaller, they are well-equipped and offer a comfortable stay.
The hotel staff receives high acclaim for their friendliness and professionalism with specific members such as Robert at the front desk and Joshua the manager being highlighted for their exemplary service. The supportive and accommodating staff significantly enhances the guest experience, fostering a friendly and welcoming atmosphere.
While the breakfast receives mixed feedback with some guests feeling it should be included in the room rate, the overall stay is highly rated. The absence of an on-site restaurant is noted, but the bar area compensates with a good experience.
The hotel offers convenient on-site parking at an extra charge, which guests appreciated despite occasional confusion with the parking process. The dog-friendly policy and easy access to various attractions add to the overall positive experience.
In conclusion, Aloft by Marriott Newport on the Levee stands out for its prime location, modern and clean facilities, friendly staff and comfortable accommodations, making it a delightful option for travelers seeking both relaxation and convenience in Newport and Cincinnati.
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