Diamond Lodge

Manchester 53.46265900, -2.18361900 , Hyde Road (Show on Map)
7.9
Good


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Summary of reviewsDiamond Lodge in Manchester is highly regarded for its convenient and accessible location. Situated near key venues like the Etihad Stadium, O2 Apollo and Belle Vue with easy access to public transportation and major motorways, the hotel is praised for facilitating straightforward commutes to the city center. Essential amenities like Tesco and Aldi are nearby, adding to the convenience. Guests appreciate the peaceful area, despite its slight distance from central Manchester, bolstered by frequent bus services and ample parking.

The breakfast experience at Diamond Lodge is frequently lauded as excellent. The buffet-style service offers a diverse range of options, catering to various dietary preferences. Guests particularly enjoyed the full English breakfast, fresh fruits, yogurts and cakes, appreciating the quality and variety. The breakfast area is kept clean and well-maintained with friendly staff enhancing the overall experience.

However, dinner services at Diamond Lodge have received criticism. The absence of a dedicated restaurant for evening meals and limited nearby dining options have been highlighted as major drawbacks. While the bar area and vending machine options are appreciated, the lack of proper dining facilities remains a significant area for improvement.

The rooms at Diamond Lodge are often described as clean, spacious and comfortable. Guests commend the cleanliness and tidiness of the rooms, although some updates and maintenance in certain areas are desired. Despite occasional housekeeping issues and dated decor, the rooms are considered good value for money, providing a pleasant stay.

Cleanliness across the hotel receives positive feedback with high standards maintained by the housekeeping staff. However, there are isolated remarks about dated fixtures and occasional lapses in communal areas. Overall, the clean environment and friendly staff contribute to a welcoming atmosphere.

The staff at Diamond Lodge are frequently praised for their friendliness, professionalism and helpfulness, making a significant positive impact on the guest experience. Noteworthy mentions of specific staff members highlight their dedication to providing excellent customer service.

Free WiFi at the hotel has garnered mixed reviews. While some guests found it satisfactory, others experienced slow speeds, intermittent connectivity and issues with streaming services, indicating a need for improvement in this area.

Parking at Diamond Lodge is a major plus with ample free parking spaces that guests found secure and convenient. This facility enhances the overall guest experience significantly.

The hotel is family-friendly, offering spacious rooms and a welcoming environment suitable for those traveling with children. The free parking and attentive staff further contribute to a comfortable stay for families.

Beds at Diamond Lodge receive generally favorable feedback for comfort and cleanliness. However, some guests have noted issues with bed size, mattress conditions and pillow quality, suggesting these areas could benefit from enhancements.

In summary, Diamond Lodge is praised for its convenient location, excellent breakfast, clean and comfortable rooms and friendly staff. While certain areas such as dinner service, WiFi reliability and bed quality have room for improvement, the overall experience is positive, making it a commendable choice for visitors to Manchester.
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Categories
Hotel with Free Wi-Fi
Diamond Lodge provides free Wi-Fi. The hotel is located near a train station, offering convenient connectivity and transport options.

3-Star Hotel
Diamond Lodge provides essential accommodations. It is a practical option for travelers seeking a budget-friendly stay.

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types
Double Room With a flat-screen TV and facilities for making tea and coffee.

Twin Room With a flat-screen TV and facilities for making tea and coffee.

Guest Reviews
7.9
Good
Location
Diamond Lodge's location has garnered positive reviews for its convenience and accessibility. This hotel is well-situated for various Manchester events and venues including the Etihad Stadium, O2 Apollo and Belle Vue with easy access to public transport such as nearby train and bus stops that offer direct routes to the city center. Guests found the proximity to Manchester Piccadilly particularly useful, often just a short train or bus ride away. The locality also features essential amenities like Tesco and Aldi, adding to the convenience.

The location is praised for being ideal for visitors attending gigs, concerts and sports events, providing a straightforward commute whether by bus, train or Uber. Additionally, the hotel’s access to major motorways makes it simple to find and great for those traveling by car with ample parking available.

Despite being slightly out of the main hustle and bustle, frequent and regular bus services make the distance from central Manchester very manageable. This adds a quiet charm to the area, offering a peaceful retreat while still being close to the vibrant heart of the city.

Cleanliness and helpfulness of staff are highlights, adding to the enjoyable stay. While some mentioned the surrounding area as a bit rough, the convenience and ease of access outweigh the downsides, making Diamond Lodge a strategic base for exploring Manchester and attending various events.

Breakfast
'Diamond Lodge' offers a breakfast experience that consistently receives high praise from its guests. Breakfast is described as excellent with many guests highlighting the great variety and quality of food on offer. The buffet-style service includes both hot and cold options and caters to various dietary preferences like vegetarian and gluten-free. Freshly replenished items ensure that the food remains fresh and plentiful, even during busy periods.

Guests appreciate the good quality sausage, bacon, fresh fruits, yogurts, cakes, juices, tea and coffee, often commenting on the superb and sumptuous nature of the breakfast. Many have noted that the full English breakfast is delightful and not overly greasy with a thoughtful addition of healthy choices such as fresh fruit salads and croissants. The breakfast area, while sometimes noted as busy, is well-maintained and clean.

Free breakfast inclusion adds significant value to the stay, making it a noteworthy perk. Despite occasional comments about specific missing items like cheese or certain types of bread, the overall consensus is that the breakfast at 'Diamond Lodge' is a standout feature, frequently described as fantastic, delicious and worth the price. Moreover, the helpful and friendly staff enhance the breakfast experience, ensuring a pleasant start to the day.

While there are a few mixed reviews about certain aspects such as temperature or presentation, the general outlook is overwhelmingly positive, making 'Diamond Lodge' a commendable choice for anyone who values a hearty and varied breakfast to kickstart their day.

Dinner
Dinner at Diamond Lodge has been a point of contention for its guests. The hotel is commended for its nice bar area, reasonable bar prices and a cool vending machine in the lobby that provides hot food 24/7. However, the absence of a dedicated evening meal service in a restaurant has left a lot to be desired. Many guests mentioned their disappointment at not having proper restaurant facilities for evening meals, noting that the vending machines and microwave-ready meals are poor substitutes. There were also comments about the bar being closed at times, adding to the inconvenience.

Guests frequently highlighted the lack of nearby dining options, making the unavailability of a hotel restaurant even more problematic. Despite breakfast and bar services being appreciated, the recurring issue of no dinner service dampened their experience. Some guests also had to venture out to the city center for meals. The limited food options nearby and the absence of a restaurant were commonly noted, emphasizing the need for proper dining facilities within the hotel premises.

While the hotel is praised for its affordability compared to the town center and the decent bar, the major downside remains the lack of evening dining options, an area that, if improved, could significantly enhance the overall guest experience.

Rooms
The guest reviews for Diamond Lodge paint a generally positive picture of the hotel rooms, highlighting several commendable aspects. The rooms are consistently described as clean, spacious and comfortable, which seems to be a recurring theme in the feedback. Guests appreciated the cleanliness and the ample space the rooms provided, making them feel comfortable and relaxed during their stay.

Many noted that the decor and fittings were pleasant, if a bit dated and some areas could use a refresh. However, the overall cleanliness and tidiness of the rooms made a good impression. The hotel also offers a convenient location and great parking facilities, which many guests found beneficial.

The comfort of the rooms is widely praised with many guests finding the beds cozy and the overall environment conducive to a restful stay. Some rooms have modern touches and are well-equipped with necessary amenities, adding to the comfort of the guests.

However, there are areas that received critical remarks. Some guests encountered housekeeping issues, such as food remains, musty smells and thin walls leading to noise disturbances. A few reviews mentioned that the rooms, especially the bathrooms, needed modernization and better maintenance. Issues like leaking shower heads, inconsistent hot water and dated decor were noted.

Despite these occasional lapses, most guests seemed content with their experience, finding value for money and a generally positive stay. The hotel's potential for improvement lies in addressing these intermittent issues, focusing on refurbishments and consistent cleanliness to elevate the guest experience.

Beds
Diamond Lodge, based on guest feedback, offers a mixed experience when it comes to the comfort of its beds. The prevailing sentiment highlights a high level of comfort with many guests describing the beds as comfortable, extremely comfortable or super comfy. Cleanliness is also noted positively with beds and bedding regarded as clean and neat.

However, there are some recurring issues. Some guests have mentioned the beds being too small, uncomfortable or creaky with a few specifically pointing out the need for mattress replacements due to lumpiness or sagging. Pillows also received mixed comments with some guests finding them too flat or not well fluffed.

Despite these issues, the overall consensus leans toward comfort and cleanliness, making Diamond Lodge a reasonable choice for those seeking a restful stay.

Cleanliness
Diamond Lodge offers an overall positive experience when it comes to cleanliness, highlighted prominently in guest reviews. Visitors frequently praise the hotel for its very clean rooms, comfortable and tidy environments and a housekeeping staff that maintains high cleaning standards. Many guests describe their rooms as spotless, clean and well-kept with clean bedding and comfortable accommodations being recurrent points of satisfaction.

The bathrooms are often noted as clean with fresh towels and toiletries frequently provided. Public areas such as corridors are generally described as clean and tidy. However, some guests have pointed out occasional lapses in communal areas, like a musty smell in the corridors and communal areas needing better maintenance.

While the overall cleanliness is commendable, some reviews note that parts of the hotel could benefit from modernization with comments about dated decor and fixtures. Specific issues mentioned include dirty carpets, moisture in the showers and occasional musty odors in the rooms.

The friendly and helpful staff receive consistent praise, contributing positively to the overall welcoming atmosphere. The hotel also scores points for its clean and spacious rooms, which are often described as providing good value for money.

However, there are some isolated negative remarks about specific cleanliness oversights, such as dirty walls, faeces on the wall and soiled dining areas. Complaints about ants around the bar and crumbs on chairs highlight occasional lapses that did not meet some guests' expectations.

In conclusion, while Diamond Lodge excels in keeping rooms and the overall environment clean and comfortable, there are isolated areas that need attention and modernization. The positive feedback on staff friendliness and good value for money further enhances the hotel's reputation as a clean and comfortable place to stay.

Staff
The staff at Diamond Lodge receive an overwhelmingly positive reception from guests, making it one of the standout features of the hotel. Visitors frequently describe the staff as welcoming, friendly and exceptionally helpful. Special mentions go to individuals like Ben and Dennis at the reception, who have made strong impressions with their splendid and professional service. Many reviews highlight the staff's ability to promptly address problems and offer assistance, contributing to a pleasant guest experience.

Consistently, the team is praised for being accommodating, polite and efficient. They are commended for their great customer service and for making guests feel welcome throughout their stay. The bar staff and receptionists, in particular, received multiple positive mentions for their friendliness and helpfulness.

However, a few reviews indicated that not all staff members were equally welcoming or efficient and some minor issues with service were noted. Despite these instances, the general consensus is that the staff at Diamond Lodge are a significant asset, contributing positively to the guest experience and often going above and beyond to ensure satisfaction. The professionalism and amicability of the team make the hotel a recommended choice for many visitors.

Wi-Fi
Diamond Lodge has received a mixed bag of reviews regarding its WiFi service. Many guests found the WiFi to be satisfactory, noting that it was solid and consistent in certain areas, good for virtual meetings and available for free. However, other reviewers pointed out significant issues, such as slow speeds, intermittent connectivity and complete lack of service in some rooms and parts of the hotel. Specific problems such as not being able to connect devices or facing frustrations with streaming services were frequently mentioned. The quality of the WiFi service appears to vary greatly depending on the location within the hotel with some guests reporting no issues at all, while others could not use the WiFi effectively during their stay. Overall, while there are bright spots, the WiFi experience at Diamond Lodge can be unreliable and inconsistent.

Parking
Diamond Lodge offers a hassle-free parking experience, making it an attractive choice for many travelers. Guests repeatedly highlighted the ample and free parking offered on-site, ensuring convenience throughout their stay. The parking area is described as large and secure, often featuring CCTV for added peace of mind.

Travelers appreciated the ease of finding a parking space, emphasizing that there were no issues even during busy periods. The generous parking facilities are praised as being well-maintained and sufficient with many guests specifically noting the bonus of not having to pay extra for parking.

Overall, Diamond Lodge's parking amenities received positive remarks for being readily available, spacious and complimentary, enhancing the overall guest experience at the hotel.

Family
Diamond Lodge is a welcoming retreat that accommodates families with ease. The hotel exudes a family-friendly atmosphere, making it an ideal choice for those traveling with children. Family-oriented amenities and facilities are a hallmark of the lodge, providing a comfortable and supportive environment for all family members. Spacious rooms ensure that families have plenty of space to relax and the strong, sturdy furniture contributes to a stress-free stay.

The hotel also benefits from free parking, which adds an extra layer of convenience for road trippers and families. Guests have noted the friendly staff with particular appreciation for the night security who ensure a quiet and safe environment for everyone. While specific family amenities were not frequently highlighted, the overall sense of family support is evident with the hotel being praised as good for families multiple times.

Although not all guests utilized the full range of amenities due to varied travel schedules, the positive aspects of the hotel's family-orientation and comfort remain clear. Diamond Lodge offers a welcoming environment, making it a suitable choice for families looking for a reliable and accommodating place to stay.

3 Star
Diamond Lodge offers a reliable budget-friendly option for travelers seeking excellent value for money. The hotel exudes the charm of a typical three-star establishment with friendly staff contributing positively to the overall experience. While some aspects, such as using traditional keys instead of key cards and lacking air conditioning, reflect its dated nature, the rooms are generally comfortable. Customers frequently highlight the affordable pricing, noting it offers better value than some comparable chains.

However, the hotel could benefit from some updates. Guests mentioned issues like rusty bathroom fixtures, marked bedding and squeaky beds, indicating a need for refurbishment. The decor, furniture and amenities, although clean, appear outdated and basic. Despite these shortcomings, many guests found their stays enjoyable, particularly appreciating the good quality breakfast and the clean facilities.

For travelers prioritizing cost over luxury, Diamond Lodge provides a satisfactory and affordable lodging experience, meeting the basic needs of its guests and delivering an overall decent stay.

Business
Diamond Lodge is a convenient choice for business travelers looking for practicality and ease during their stay. The lodge offers adequate business facilities, including meeting essentials that are well-covered and a planner who is helpful in organizing business events. The good wifi, although occasionally frustrating, supports business activities to some extent.

Guests appreciate the clean, spacious rooms, which provide a comfortable environment to work in, complete with a desk, chair and two-seater sofas. The lodge's close proximity to public transport and major venues like the Etihad Stadium enhances its appeal for those on business trips.

The reasonably priced bar and value-for-money services are additional perks that allow guests to unwind after a busy day. While vending machines and conferencing services could benefit from more staff attention, overall, the location and the facilities make business tasks and meetings manageable and efficient.

Despite minor issues about cleanliness and wifi, the overall consensus points to Diamond Lodge being an ideal, cost-effective option for business stays with easy access to key locations and amenities suitable for professional needs.

Accessible
Diamond Lodge boasts a highly commendable level of accessibility for guests with disabilities. Located conveniently near major highways and public transport, the hotel offers easy accessibility and free parking, including room-accessible parking spaces. The hotel's location is also highly praised for being close to the Etihad Stadium with an easy 35-minute walk to the venue.

All areas within the hotel, from lounges to doorways, are widely accessible and well-maintained. The staff is noted for being responsive and accommodating to accessibility needs, ensuring a seamless experience for all guests. The rooms designed for wheelchair users are especially praised, offering great movability and comprehensive amenities, including decent showers and baths, making stays comfortable for disabled guests.

While the hotel generally receives high marks for cleanliness and accessibility, there are a few areas where improvements could be made. Some guests pointed out that the bathrooms in certain rooms were not adequately accessible and the hotel could benefit from having more rooms specifically designed for disabled guests. Furthermore, issues like thin walls and the non-user-friendly heating/cooling system were mentioned.

Despite these minor downsides, Diamond Lodge provides a generally pleasant and accessible experience. The clean environment, accommodating staff and convenient location make it a good choice for disabled travelers looking for a worry-free stay.


No, Diamond Lodge doesn't have any pool.

No, a spa isn't available at Diamond Lodge.

No, Diamond Lodge doesn't allow dogs.

Yes, parking facilities are available at Diamond Lodge.

No, Diamond Lodge doesn't have a gym.

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