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Summary of reviewsThe Holiday Inn Manchester West by IHG, receives widespread praise across several categories, creating an overall positive impression for various types of travelers.
Conveniently positioned near key city attractions such as Salford University, AO Arena and the Manchester City Centre, the hotel’s location is frequently highlighted as a major advantage. Guests appreciate the blend of easy access to vibrant urban life and the quiet retreat provided by the hotel’s surroundings. Free parking and good motorway links further enhance its appeal, although some note a slightly industrial ambiance and occasional roadworks. Nevertheless, the location's overall convenience makes it an attractive choice.
The breakfast at the hotel is generally well-received with a diverse selection catering to both English and continental preferences. Guests frequently cite the freshness, variety and quality of the items, ranging from hot dishes to pastries. Though there are minor issues with food temperature and availability later in the morning, the breakfast experience is largely seen as a delightful aspect of the stay.
Dining experiences during dinner are mixed. While the restaurant’s food often receives high marks for being fresh and delicious, criticisms regarding limited options and occasional inconsistencies in food quality and service are noted. Despite these issues, the friendly and helpful restaurant staff leave a positive impression.
Rooms at the hotel are commended for their cleanliness, comfort and adequate amenities. Guests appreciate the clean and well-maintained spaces with comfortable beds and thoughtful layout offerings like blackout blinds and mini fridges. Some rooms, however, are described as slightly dated with occasional temperature control issues. Noise from outside or ventilation systems can also be a concern for a few guests.
Cleanliness throughout the hotel is consistently praised with both rooms and public areas being well-maintained. Housekeeping receives accolades for daily cleaning and restocking, contributing to an overall tidy environment.
The staff at the Holiday Inn Manchester West are one of its standout features with numerous reviews highlighting their friendliness, professionalism and willingness to go the extra mile. Efficient check-ins and helpful service across all departments enhance the guest experience significantly.
The hotel's free WiFi is generally robust and reliable, sufficient for various online activities. Parking, a significant feature, is ample, free and secure, adding immense value for guests with vehicles.
Families find the hotel particularly appealing due to its spacious family rooms and a welcoming atmosphere for children. The friendly staff and family-friendly facilities make it an enjoyable stay for guests with children.
Finally, the hotel caters well to business travelers with good facilities, including conference rooms and a convenient location near motorway networks and city offices. Combined with excellent communal spaces and friendly service, it offers a conducive environment for business activities.
Overall, the Holiday Inn Manchester West with its strategic location, excellent service and comprehensive amenities, makes for a reliable and comfortable choice for various travelers, despite some minor inconveniences. Show more
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Categories
3-Star Hotel
Located a short distance from Manchester city centre, this hotel offers convenient access to local attractions. It provides essential amenities for a comfortable stay.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
Standard RoomFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe and a pillow menu. This room can accommodate a maximum of 2 persons.
Standard Room with Two Single BedsFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe and a pillow menu. This room can accommodate a maximum of 2 persons.
Standard Double RoomFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe and a pillow menu. This room can accommodate a maximum of 3 persons.
Standard Double RoomFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe and a pillow menu. This room can accommodate a maximum of 2 persons.
Standard Double Room with Sofa BedFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe and a pillow menu. This room can accommodate a maximum of 3 persons.
Standard Double Room - Disability AccessFeatures include an en suite bathroom, tea/coffee making facilities, a satellite TV, a hairdryer, a digital safe, an emergency alarm, lowered fixtures, roll-in shower and a pillow menu. This room can accommodate a maximum of 2 persons.
Guest Reviews
8.1
Very Good
Location
The Holiday Inn Manchester West by IHG, is praised for its advantageous location that effortlessly balances proximity to key city attractions with a quiet retreat from urban hustle. Situated close to Salford University and Central Manchester, it provides easy access to the AO Arena, Manchester City Centre and Deansgate. Many guests highlighted the convenience of walking with city centre attractions being a manageable 20-30 minute walk away. For those preferring a quicker journey, a short taxi or Uber ride efficiently bridges the distance.
The hotel’s location also stands out for visitors attending events at Old Trafford, Aviva Studios, Media City and research groups in Salford. Free parking and good motorway access add to the convenience, making it an ideal base for those with cars. Peaceful surroundings offer a quiet night's rest, while still being close enough to the city’s vibrant life.
Though the hotel sits on a slightly remote and industrious part of town, its proximity to essential amenities and good transport links compensates well. The presence of extensive roadworks during some guests’ stays was noted, but did not significantly mar the overall convenience of the location.
Overall, the Holiday Inn Manchester West combines a great location with free parking, quiet rooms and easy city access, making it an appealing choice for diverse travel needs.
Breakfast
At 'Holiday Inn Manchester West by IHG,' the breakfast offerings receive generally positive feedback from guests. The breakfast buffet is often described as lovely with a diverse selection that caters to both English and continental tastes. Guests appreciate the variety, including hot dishes, cold meats, cheeses, pastries, breads and non-dairy milk options. Many guests note the breakfast as being fresh, well-cooked, well-presented and delicious, highlighting specific items like Nutella and jam spreads, bagels and pastries.
Additionally, the breakfast is praised for being plentiful and satisfying with some guests even finding it to be a standout feature of their stay. Positive remarks also include good value for money, helpful service and the convenience of a self-service format.
However, there are occasional criticisms regarding the temperature of the food and the availability of certain items later in the morning. Some guests mention that the breakfast was not always warm or well-stocked towards the end of service. Despite these minor issues, the majority of reviews suggest that guests find the breakfast experience to be a valuable and enjoyable part of their stay at the hotel.
Dinner
Holiday Inn Manchester West by IHG offers a mixed experience when it comes to dining. The hotel's restaurant and bar stay open practically all night, providing convenience for late-night guests. Many diners enjoyed their meals, remarking that the food was excellent, fresh and delicious. Specifically, the lasagna and burgers were highlighted as standout dishes. The breakfast received positive feedback for being both lovely and abundant in choices.
However, some guests encountered disappointments. Limited food options were an issue, particularly during times when no chef was available. The quality of evening meals varied widely with some guests describing their food as overcooked, overpriced and not worth the cost. Although the restaurant itself was generally praised for its atmosphere, it sometimes felt more like a casual dining area than a formal restaurant. Portions were reported to be small and expensive and there were occasional service lapses, including long wait times and poor customer service.
Despite the mixed reviews, the restaurant staff, including the dinner/restaurant waitress, were frequently commended for being helpful and welcoming. Although some guests found better dining options in the surrounding area, others genuinely enjoyed their dinner at the hotel and felt it offered good value for money.
Rooms
Holiday Inn Manchester West by IHG, offers rooms that are frequently described as clean, comfortable and relatively modern, albeit with some dated aspects. Guests appreciate the comfortable pillows, a choice of hard and soft options and the overall cleanliness of both rooms and bathrooms. Many rooms are spacious, well-equipped and feature thoughtful layouts, blackout blinds, mini fridges and clean, modern decor.
Despite the general satisfaction with cleanliness and comfort, some rooms are noted to be a bit dated and in need of a revamp. Various guests found the heating and air conditioning systems to be inconsistent, resulting in rooms being either too cold or too warm. Noise can also be a concern, especially for rooms facing the main road or near ventilation systems.
Rooms are generally described as compact with descriptions ranging from spacious to tight or small. Despite this, the rooms come with all necessary facilities, making them adequate for short stays. Some minor maintenance issues, such as loose door handles and occasional noise complaints, were mentioned but generally addressed by the hotel staff promptly.
Overall, Holiday Inn Manchester West seems to provide a reliable, clean and comfortable stay with its well-maintained rooms and essential amenities making up for some of the dated interiors and occasional temperature control issues.
Beds
At Holiday Inn Manchester West, guests frequently highlight the comfortable nature of the beds with many noting the beds as being very comfortable or comfy. There's a positive mention of the pillow selection with some guests appreciating the availability of both hard and soft pillows. This variety allows for a degree of customization that many find appealing. Clean and crisp bedding also contributes to the positive experience.
However, some reviews indicate variability in bed comfort. A portion of guests find the beds and pillows too hard or the mattresses uncomfortable, which affects their sleep quality. There are also mentions of double beds being on the smaller side and some find the beds a bit firm, which may not suit everyone's preference.
Aside from the main beds, the sofa beds seem to pose some issues with mentions of narrow quilts and sometimes dirty mattresses. Overall, while the majority of feedback points towards a comfortable sleep experience, there are some inconsistencies that future guests might want to consider.
Cleanliness
Holiday Inn Manchester West by IHG has garnered consistent praise for its high level of cleanliness. Guests frequently highlight the spotless rooms with several emphasizing that spaces were immaculate and exceptionally clean. Public facilities are also noted for being neat, adding to the positive experience. The bathrooms, though occasionally mentioned as needing a bit more attention, are generally reported as clean and tidy.
Visitors appreciate the well-maintained rooms, which are cleaned daily by diligent housekeeping staff. Clean bed linen and restocked tea and coffee supplies are common mentions, contributing to a comfortable stay. While some minor issues such as dusty surfaces or dated bathroom fixtures arose in a few instances, overall feedback underscores the hotel's commitment to cleanliness.
Comfort and tidiness extend beyond individual rooms to the whole hotel, leaving guests satisfied with their stays. The welcoming and friendly staff also play a significant role in maintaining a pleasant atmosphere, enhancing the overall experience at the Holiday Inn Manchester West.
Staff
The reviews for the staff at Holiday Inn Manchester West by IHG, paint a consistently positive picture. Guests repeatedly highlighted the friendliness, helpfulness and professional demeanor of the staff. Words such as lovely, accommodating and cheerful recurred frequently, reflecting the warm and welcoming atmosphere created by the team.
From front desk to housekeeping, each staff member appears to contribute to a pleasant experience with many guests noting quick and friendly check-ins and efficient service. Exceptional hospitality was often mentioned with staff members like Bradley and Aimee receiving particular praise for their efforts to go above and beyond.
The consistent theme of polite, well-mannered and professional staff emerges strongly. Not only did the team attend to guests' needs promptly, but they also provided thoughtful recommendations and exhibited a proactive approach to ensuring stays were comfortable and enjoyable.
Even when minor issues occurred, the staff handled them with grace and courtesy, ensuring guests felt heard and taken care of. This level of service, paired with the overall positive attitude and competence of the staff, left a lasting impression on visitors, many of whom expressed a willingness to return for future stays.
Wi-Fi
The reviews for Holiday Inn Manchester West by IHG highlight the availability and quality of the WiFi service. Many guests appreciated the free WiFi, noting that the connection was generally strong, reliable and accessible throughout the hotel, including individual rooms. Guests found the WiFi efficient with some specifically mentioning that it worked well enough for tasks like FaceTime calls. There were a few negative comments about the WiFi being slow or weak, but overall, the feedback indicates that the hotel's WiFi service meets the needs of most travelers.
Parking
The parking situation at Holiday Inn Manchester West by IHG, has received overwhelmingly positive feedback from guests. Visitors consistently highlight the ample, free parking spaces available onsite, ensuring that there is plenty of parking space throughout their stay. The convenience of the parking facilities is often praised with many noting that it's easy to find parking on arrival and that the parking area is not only easy to reach but remains accessible throughout their stay.
The safety of the parking lot is another strong point with guests appreciating the secure environment for their vehicles. The hotel’s parking features a large, spacious parking lot, which is noted as a huge bonus and guests find it very convenient. Having ample parking space directly at the facility is a recurring compliment, enhancing the overall guest experience.
In addition to the convenience and security, the parking service is complemented by the hotel's good location, making it a perfect choice for travelers with vehicles. The combination of free parking and excellent facilities, including good Wi-Fi, further solidifies the parking arrangement as a standout feature of the hotel.
Family
The Holiday Inn Manchester West by IHG, is frequently praised for its excellent family-friendly atmosphere. Guests consistently mention the hotel's welcoming environment, especially for those traveling with children. The availability of spacious family rooms adds to the convenience, making it a popular choice for family stays. Kids seem to have a great time with many families noting that their children loved everything about their visit.
The friendly and accommodating staff contribute to the positive experience, ensuring that families feel comfortable and well cared for during their stay. Communal facilities such as the bar are appreciated, providing a nice setting for families to unwind. Furthermore, the added benefit of free parking makes this hotel even more convenient for visiting family members.
Overall, it is clear that the Holiday Inn Manchester West offers a pleasant and enjoyable environment for families, making it a great option for those looking to have a memorable family stay.
Business
Holiday Inn Manchester West by IHG, offers a range of services and amenities tailored to business travelers. Guests frequently highlight the hotel's excellent facilities for business purposes, including well-equipped conference rooms and business-oriented amenities. Its convenient location close to Manchester City Centre and easy access to motorway networks make it ideal for meetings and business gatherings with the option to simply walk to nearby offices.
The hotel provides a comfortable atmosphere for work with plenty of parking and good communal facilities like a bar, which contribute to a seamless working experience. The staff are noted for their friendliness and efficiency, often going above and beyond to resolve concerns and ensure a smooth check-in and checkout process.
Rooms are generally acceptable for business stays with some guests mentioning the comfort for solo travelers. The hotel offers good value for money, making it a practical choice for business trips. Overall, Holiday Inn Manchester West is highly recommended for its suitability and convenience for business travel.
Accessible
The Holiday Inn Manchester West, an IHG Hotel, stands out for its accessibility features, making it a convenient option for guests with disabilities. The hotel is equipped with good facilities in rooms that are specifically adapted to meet the needs of disabled persons. Guests highlighted the ease of access throughout the property, saying that it was easy to navigate and well-prepared for situations like fire evacuations.
One of the notable aspects includes accessible and comfortable parking options, which guests found convenient. The hotel's location is also deemed easily accessible, adding to the overall convenience for those traveling with disabilities. However, while the hotel is well-situated for car access, it is not as easy to explore the nearby city attractions on foot due to its location. Overall, the accessibility within the hotel premises received positive remarks, making it a reassuring choice for those with specific mobility needs.
No, Holiday Inn Manchester West by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Manchester West by IHG.
No, Holiday Inn Manchester West by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Manchester West by IHG.
No, Holiday Inn Manchester West by IHG doesn't have a gym.