Best Western Royal Plaza Hotel and Trade Center

Marlborough 42.34213500, -71.59024500 , 181 Boston Post Road West (Show on Map)
7.3
Good


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Summary of reviewsThe Best Western Royal Plaza Hotel and Trade Center receives overall favorable reviews, particularly in terms of its location, amenities and staff.

The hotel's location is highly praised for its convenience and accessibility, situated near major routes like 495 and 290. Guests appreciate its proximity to events, shops, restaurants and essential services, which are within an easy walking distance. Despite minor inconveniences like limited signage and the condition of the parking lot, the peaceful setting adds to the positive guest experience.

The breakfast offerings at the hotel are frequently commended. Guests highlight the variety, freshness and quality of the food with real eggs and ample choices available. The buffet style and plentiful coffee contribute to the high satisfaction and the fact that breakfast is free for overnight guests adds extra value.

Rooms are another strong point of the hotel. They are consistently praised for their size, comfort and cleanliness. Guests especially appreciate the spacious and comfortable beds as well as the pet-friendly accommodations. While a few comments indicate minor issues with room appliances and décor, the overall feedback reflects a pleasant and restful stay.

Cleanliness is generally seen as a strong aspect of the hotel with many guests noting the well-maintained environment and clean facilities. However, there are some reviews that highlight areas needing improvement, particularly regarding room ventilation and common areas. Despite these concerns, the clean rooms and friendly staff create a favorable impression.

The staff at the hotel receive high marks for their friendliness and helpfulness. Reviewers consistently highlight the accommodating and attentive nature of the employees. The front desk staff, in particular, are noted for their exceptional service and customer recommendations.

The swimming pool receives mixed reviews. While some guests find it clean and enjoyable, others report issues with cleanliness, size and water temperature. Safety concerns have also been mentioned, making the pool experience inconsistent among guests.

Overall, the beds are praised for their comfort, contributing to a good night's sleep. Although there are occasional mentions of discomfort, the general consensus is positive.

In summary, the Best Western Royal Plaza Hotel and Trade Center is well-regarded for its convenient location, quality breakfast, spacious and clean rooms and friendly staff, contributing to a generally positive guest experience.
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Categories
Hotel with Free Wi-Fi
Best Western hotels generally offer free Wi-Fi. This hotel includes complimentary internet access.

Hotel with Indoor Pool
This hotel offers a heated indoor swimming pool with a deck, providing a comfortable space for guests to relax. A game room is also available on-site. The pool is open from 9:00 am to 9:00 pm.

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
Standard One Bedroom This room includes a cable TV, refrigerator and en suite bathroom with a hairdryer.

King Suite - Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room features a TV with cable channels, a sofa, a carpeted floor and heating. The unit has 2 beds.

Queen Room with Mobility Accessible Tub - Non-Smoking The quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.

Deluxe Double Room with Two Double Beds - Non-Smoking The quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 2 beds.

King Room Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room offers a tea and coffee maker, a carpeted floor, heating, as well as a TV with cable channels. The unit has 1 bed.

Double Room with Two Double Beds and Mobility Accessible Tub - Non-Smoking The spacious triple room features a tea and coffee maker and a carpeted floor, as well as a private bathroom boasting a bath. The unit has 2 beds.

Deluxe Queen Room with Two Queen Beds - Non-Smoking Offering free toiletries, this family room includes a private bathroom with a bath or a shower. The family room offers a tea and coffee maker, a carpeted floor, heating and a TV with cable channels. The unit offers 2 beds.

King Suite - Non-Smoking The spacious suite offers a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a bath or a shower. This suite provides heating and a TV with cable channels.

Double Room with Two Double Beds and Partial View - Non-Smoking Offering free toiletries, this family room includes a private bathroom with a bath or a shower. The family room offers a tea and coffee maker, a carpeted floor, heating, as well as a TV with cable channels. The unit has 2 beds.

Double Room with Two Double Beds and Garden View - Non-Smoking Offering free toiletries, this family room includes a private bathroom with a bath or a shower. The family room offers a TV with cable channels, a tea and coffee maker, a carpeted floor and heating. The unit has 2 beds.

King Room - Accessible with Bathtub The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This double room has a carpeted floor, heating and a TV with cable channels. The unit has 1 bed.

King Room - Accessible This double room has air conditioning, a tea and coffee maker and a TV with cable channels. The unit has 1 bed.

Double Room with Two Double Beds - Accessible This family room has air conditioning, a tea and coffee maker and a TV with cable channels. The unit has 2 beds.

Double Room with Two Double Beds - Pet Friendly The family room features air conditioning, a tea and coffee maker, a wardrobe and a TV with cable channels. The unit has 2 beds.

King Room - Pet Friendly The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, as well as a TV with cable channels. The unit offers 1 bed.

Guest Reviews
7.3
Good
Location
The Best Western Royal Plaza Hotel and Trade Center is praised for its convenient and quiet location. It is situated close to major routes such as 495 and 290, making it easily accessible. Guests appreciate its proximity to events, shops, restaurants and entertainment options. Its central location puts essentials like a grocery store and dining options within easy walking distance while still being set back from the main road, ensuring a peaceful stay.

However, finding the hotel might be slightly challenging due to limited signage and its position at the back of a mall. Some guests noted minor inconveniences such as a poorly lit access road and the condition of the parking lot, which has broken pavement and weeds. Despite these minor drawbacks, the hotel’s location largely contributes to a positive guest experience.

Breakfast
Guests at the Best Western Royal Plaza Hotel and Trade Center frequently commend the breakfast offerings. Many reviews highlight the variety and freshness with a hot and cold selection that appeals to various preferences. Real eggs and a buffet style that includes ample choices and plentiful coffee contribute to its positive reception. Descriptors like "excellent," "amazing," and "delicious" are common, indicating a high standard of quality. The breakfast is noted to be free for overnight guests, which adds value. While a few reviews mentioned that the options did not vary daily, the overall consensus is that the breakfast is satisfying, well-prepared and a highlight of the stay at this hotel.

Rooms
The Best Western Royal Plaza Hotel and Trade Center offers rooms that have been consistently praised by guests for their impressive size and cleanliness. Many reviewers have highlighted the spacious and comfortable beds, making for a restful stay. Guests have also noted that the rooms are generally quiet, providing a tranquil environment.

The overall cleanliness of the rooms receives high marks, indicating well-maintained standards. Convenience is another strong point with rooms situated near ice machines and elevators, making it easy to navigate the hotel. Additionally, pet-friendly accommodations have been appreciated by those traveling with animals.

While the vast majority of comments are positive, a few guests have pointed out areas for improvement, such as non-functional fridges, TV remotes and outdated décor. Despite these occasional issues, the majority of reviews reflect a pleasant and comfortable stay.

Beds
The beds at the Best Western Royal Plaza Hotel and Trade Center are generally praised for their comfort with many guests highlighting their large and comfortable nature. Multiple reviews describe the beds as very comfortable and conducive to a good night's sleep. However, there are occasional mentions of beds being uncomfortable or having issues such as being slanted and unmade. Overall, the consensus leans towards the beds being a positive aspect of the stay.

Cleanliness
Nestled conveniently within the vibrant town, the Best Western Royal Plaza Hotel and Trade Center has garnered mixed feedback focusing on cleanliness. Many guests have highlighted the hotel's commendable standards, noting that everything from the rooms to the bedding and towels smelled clean, contributing to an overall pleasant stay. The spacious rooms and comfortable beds further added to the positive experience with patrons frequently commenting on the clean, well-maintained environment. The pool facilities have been particularly praised for their cleanliness.

However, a number of guests have pointed out areas needing improvement. Some reviews mention dirty or outdated rooms, used items left behind in the bathroom and issues with ventilation. There have been concerns over the cleanliness of common areas, such as hallways and specific complaints about bathroom cleanliness and the condition of fixtures. Despite these areas for improvement, the hotel's overall clean environment and friendly staff have left a favorable impression on many visitors.

Staff
The staff at the Best Western Royal Plaza Hotel and Trade Center receive high praise from guests for their friendliness and helpfulness. Reviewers consistently highlight the accommodating and attentive nature of the employees, noting their polite and friendly demeanor. The front desk staff, in particular, receive numerous commendations for their exceptional service and excellent customer recommendations, such as dining suggestions. Guests appreciate the warm reception and the top-grade assistance provided during their stay, making the staff a significant positive aspect of the hotel experience.

Pool
The reception of the swimming pool at the Best Western Royal Plaza Hotel and Trade Center has been varied. Some guests found the pool to be clean and enjoyable, appreciating the well-maintained facilities. However, numerous issues were also noted. Several guests mentioned that the pool appeared dirty with hair and crumbs floating in the water and described it as green and almost slimy. The size of the pool was another point of contention; many felt it was too small. Additionally, the pool area was considered inconvenient and the water was frequently described as freezing cold. Safety concerns were also highlighted, as one guest's girlfriend slipped and got hurt near the pool area. While some did appreciate the pool, it’s clear that experiences with it were inconsistent.


Yes, Best Western Royal Plaza Hotel and Trade Center has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Best Western Royal Plaza Hotel and Trade Center.

Yes, Best Western Royal Plaza Hotel and Trade Center welcomes dogs.

Yes, parking facilities are available at Best Western Royal Plaza Hotel and Trade Center.

Yes, Best Western Royal Plaza Hotel and Trade Center has a gym.

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