Mercure Marseille Centre Vieux Port
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Summary of reviewsThe Mercure Marseille Centre Vieux Port receives high praise for its excellent location, making it especially convenient for exploring the city by foot. Guests appreciate its proximity to the Old Port and various attractions, as well as its accessibility to the St-Charles train station. Despite occasional traffic and parking challenges, its centrality is a significant advantage, making it an ideal base for navigating Marseille's historic sites and vibrant city life.
The breakfast offering is widely commended for its quality and variety, featuring a vast selection of both hot and cold items that cater to diverse tastes. The well-equipped fitness facilities, available 24 hours and the comfortable, modern rooms, some with stunning views of landmarks like Notre Dame de la Garde, add to the hotel's appeal. While some rooms are noted as needing updates, the overall consensus is positive, emphasizing comfort and cleanliness.
Mercure Marseille Centre Vieux Port's dining experiences, particularly breakfast, are satisfactory with a cozy bar and pleasant restaurant setting. While dinner options could be more varied, the meal quality is generally acceptable. Parking is secure, though navigating the garage can be a bit challenging with an additional fee adding to the cost.
The hotel staff are frequently praised for their friendliness, professionalism and multilingual support, significantly enhancing the guest experience. The reliable free WiFi, secure parking and effective business facilities further contribute to its appeal. However, some guests feel the hotel falls short of its four-star rating due to minor cleanliness and upkeep issues, suggesting the need for refurbishment.
Overall, Mercure Marseille Centre Vieux Port is a preferred choice for both leisure and business travelers due to its strategic location, comfortable amenities and excellent service, despite some areas needing improvement.
Categories
The breakfast offering is widely commended for its quality and variety, featuring a vast selection of both hot and cold items that cater to diverse tastes. The well-equipped fitness facilities, available 24 hours and the comfortable, modern rooms, some with stunning views of landmarks like Notre Dame de la Garde, add to the hotel's appeal. While some rooms are noted as needing updates, the overall consensus is positive, emphasizing comfort and cleanliness.
Mercure Marseille Centre Vieux Port's dining experiences, particularly breakfast, are satisfactory with a cozy bar and pleasant restaurant setting. While dinner options could be more varied, the meal quality is generally acceptable. Parking is secure, though navigating the garage can be a bit challenging with an additional fee adding to the cost.
The hotel staff are frequently praised for their friendliness, professionalism and multilingual support, significantly enhancing the guest experience. The reliable free WiFi, secure parking and effective business facilities further contribute to its appeal. However, some guests feel the hotel falls short of its four-star rating due to minor cleanliness and upkeep issues, suggesting the need for refurbishment.
Overall, Mercure Marseille Centre Vieux Port is a preferred choice for both leisure and business travelers due to its strategic location, comfortable amenities and excellent service, despite some areas needing improvement.
Hotel Taking Steps Towards Sustainability
As an Accor brand hotel, Mercure Marseille Centre Vieux Port is part of the Planet 21 sustainability program. Accor aims to have all its hotels in Marseille certified by 2024, emphasizing waste reduction, water-saving initiatives, and the use of renewable energy sources.
Dog Friendly Hotel
Located in the heart of Marseille, this hotel offers easy access to the city's main attractions. The hotel is pet-friendly, providing a comfortable experience for guests traveling with dogs.
Hotel near Nightlife Spots
This hotel is located on Rue Neuve Saint Martin in the Vieux Port area, offering easy access to the surrounding nightlife. Its proximity to numerous bars and restaurants makes it ideal for nightlife enthusiasts.
Business Hotel
This hotel provides standard business amenities and a convenient location. It is a suitable option for business travelers needing essential services and easy access to the city center.
Hotel with Parking
The hotel offers private indoor parking on site, although with a limited height and a daily cost. Its integration with the Bourse shopping center adds a layer of convenience for guests.
Accessible Hotel
This hotel has wheelchair accessibility throughout its grounds and offers rooms with amenities such as air conditioning, private bathrooms, and free WiFi. It is located near the Vieux Port and accessible by public transport.
Hotel with Gym
The Mercure Marseille Centre Vieux Port has a gym with cardio equipment. The fitness facilities have received positive feedback.
4-Star Hotel
Located in the heart of Marseille, this hotel provides easy access to the Old Port. It offers comfortable rooms and great service, making it a perfect base for exploring the city. Guests appreciate its central location and well-maintained facilities.
Guest Reviews
The Mercure Marseille Centre Vieux Port is lauded for its prime location, making it exceptionally convenient for visitors seeking to explore the city by foot. Guests appreciate its proximity to the Old Port with many attractions, shopping malls and restaurants within easy walking distance. The hotel is also close to the St-Charles train station, enhancing accessibility for travelers.
Despite occasional comments about challenging neighborhood traffic and slightly tricky parking, the hotel’s location near the main streets and transportation hubs is frequently highlighted as a significant advantage. Visitors find the hotel an ideal base for walking tours and navigating to various points of interest including the historic center, museums, Pharo and Panier districts.
The ease of access to both the bustling port area and quieter city center areas makes it suited for varied itineraries, whether guests are looking to enjoy the vibrant city life or explore historical sites. Overall, the centrality and convenience of the Mercure Marseille Centre Vieux Port make it a preferred choice for those eager to experience the sights and sounds of Marseille.
Travelers consistently praise the breakfast at Mercure Marseille Centre Vieux Port for its high quality and variety. Many highlight the extensive selection available, from breads, fruits and pancakes to yogurts, jams and savory items. Guests particularly appreciate the pancake machine, which is a hit with children. The breakfast buffet is frequently described as substantial, hearty and very complete with a variety of hot, cold, sweet and savory options. Despite some minor criticisms regarding the cost and specific items like scrambled eggs, the overall sentiment is overwhelmingly positive. The breakfast is seen as rich, delicious and satisfying, contributing significantly to the overall guest experience at the hotel. Additionally, the pleasant atmosphere of the breakfast room enhances the enjoyable start to the day.
Mercure Marseille Centre Vieux Port offers a comfortable setting for dining with a pleasant restaurant room and a cozy bar that features a screen for rugby enthusiasts. While the dining facilities may not be extensive, it's possible to have dinner at the hotel and the bar in the lounge area adds an interesting touch. The breakfast is consistently praised for being very good and the gym menu stands out with excellent options.
Guests can expect well-prepared orderly and clean meals that are fresh and tasty. The grill options receive positive remarks, though some diners feel the menu at the bar is small and lacks variety. Room service generally delivers promptly, but there have been occasional issues with the quality and accuracy of orders. Overall, while there is room for improvement, the dining experience can be satisfying with the essentials covered.
The rooms at Mercure Marseille Centre Vieux Port offer a mix of experiences for guests. Many guests highlight the spaciousness and comfort of the rooms, frequently mentioning comfortable beds and modern amenities. The cleanliness and quietness of the rooms also receive positive feedback with some guests appreciating the well-equipped nature of their accommodations, including large showers with high water pressure and facilities for coffee and tea. Rooms with magnificent views, particularly of Notre Dame de la Garde and the old port, are a point of delight.
However, not all reviews are glowing. Some guests find the rooms outdated with comments about worn-out furnishings and carpets and others mention that room sizes can vary with a number describing them as small. There's also critique about the need for room renovations and occasional issues with room cleanliness and airation. Despite these criticisms, many agree that the location is excellent and the staff are noted to be attentive and professional, enhancing the overall stay.
Mercure Marseille Centre Vieux Port has received notable praise for its beds, highlighting the overall comfort and quality of the bedding. Many guests found the beds to be super comfortable with several reviews emphasizing the cleanliness and coziness of the bedding. The king size beds were particularly appreciated for their sizable dimensions and exceptional comfort. Pillows also received positive mentions, adding to the overall quality of sleep. Although there were a few remarks about old or uncomfortable beds due to thin mattress protectors, the majority of reviews celebrate the hotel's commitment to ensuring a good night's sleep with their clean and comfortable bedding.
Mercure Marseille Centre Vieux Port receives mixed feedback regarding its cleanliness. On the positive side, many guests praise the hotel for being very clean, comfortable and well-maintained. The hygiene of the bed linen, bathrooms and overall hotel environment is frequently noted as excellent with phrases such as "spick and span clean" and "spotless" being common. The hotel's modern facilities and cleanliness of the parking area also add to a positive experience for guests.
However, some reviews highlight several areas where the hotel falls short. Issues such as dusty environments, unclean carpets and dirty towels are repeatedly mentioned. Specific complaints include shoe prints on the ceiling, suspicious stains on walls and a generally unvacuumed state of the corridors. Some guests reported more serious concerns like the presence of cockroaches, a lack of towels and an overall unhealthy atmosphere in certain areas, particularly the hallways and bathrooms.
There are instances of dirty structures, unpleasant smells and dilapidated conditions in pieces of furniture highlighted by guests. These issues suggest inconsistency in the hotel's cleaning standards, making the overall experience quite different from what some guests might expect given its otherwise praised cleanliness in numerous reviews.
The Mercure Marseille Centre Vieux Port boasts an impressive record for its staff, who are frequently described as friendly, helpful and professional. Many guests appreciated the warm and polite nature of the receptionists, often noting the attentiveness and accommodating spirit of the employees. Guests highlighted the excellent service provided by the competent staff, who were available and ready to fulfill all wishes, offering support in multiple languages, including English.
Several reviewers mentioned specific staff members who stood out for their exceptional friendliness and attentiveness, making the check-in and stay experience smoother and more welcoming. The morning crew received particular praise for their professionalism, while areas like the bar had occasional critiques of unfriendliness or lack of knowledge.
Overall, while there were isolated incidents of less positive interactions, the general consensus underscored the staff's welcoming and helpful demeanor as a significant strength of the hotel, consistently enhancing the overall guest experience with their kindness and availability.
Mercure Marseille Centre Vieux Port provides a reliable and fast WiFi connection, which guests have praised for being good and secure. The internet service allows for a safe and pleasant stay, contributing positively to the overall experience. The hotel's location is another highlight, being described as great and convenient. Additional amenities, such as providing a baby cot, are appreciated by guests. The breakfast at the hotel has been favorably reviewed as excellent and superb, enhancing the stay even further.
The fitness facilities at Mercure Marseille Centre Vieux Port have received positive feedback from guests. The gym is noted for being well-equipped and functional with access available 24 hours a day. Guests appreciate the cleanliness and the selection of cardio equipment. However, some have mentioned a preference for the gym to have windows. Overall, the fitness room effectively meets guests' workout needs and is a commendable feature of the hotel.
The parking situation at Mercure Marseille Centre Vieux Port comes with its pros and cons. On the positive side, the hotel offers secure parking options with spaces available in an underground garage accessible from the hotel. Guests have noted that the parking area is well-secured and enclosed, providing peace of mind for those leaving their vehicles overnight. Additionally, there are convenient parking spaces nearby, including options directly beneath the hotel and in an adjacent shopping center.
However, some guests have mentioned a few challenges when it comes to accessing these parking facilities. The entrance to the parking garage can be difficult to locate and the underground layout has been described as somewhat of a maze. Navigating to and from the parking area occasionally poses difficulties, taking up to 20 minutes for some guests. The parking spaces themselves are noted to be cramped, adding to the complexity of parking larger vehicles.
There is also an additional fee of approximately 20 euros per night for parking, which some guests might find to be on the higher side. Technical issues and a lack of clear maps or instructions have added to the complexity for some visitors, making the overall experience less straightforward.
Despite the challenges, many appreciate the security and availability of parking, albeit with the understanding that it comes with a few hurdles. For those willing to navigate the initial complications, the secure parking provided can make it a suitable option for guests at the hotel.
The Mercure Marseille Centre Vieux Port has received mixed feedback regarding its four-star rating with several guests expressing concerns that it does not live up to this classification. Some guests mention the hotel's facilities and services might be on par with a three-star rather than a four-star standard, citing issues like the building's older structure and lack of a "wow" factor for the price. Comments also highlight the need for refurbishment to truly meet the expectations of a four-star establishment. Cleanliness and service quality have been noted as areas requiring improvement with some guests feeling these aspects were not up to par with the four-star rating. While there are mentions of the hotel being registered and priced as a four-star, it appears some guests are left feeling that the overall experience does not match the rating's promise.
Mercure Marseille Centre Vieux Port proves to be an ideal choice for business travelers with numerous reviews highlighting its suitability for professional trips and conferences. The hotel’s proximity to the WTC and central location make it a convenient spot for meetings and appointments. Additionally, business facilities are readily available, catering to the needs of those on work-related visits. Guests appreciate the flexibility of being able to leave their luggage after check-out, adding to the overall convenience. The hotel's close location to the old port is also noted, making it not only practical but also well-located for guests wishing to explore the area in their downtime.
The Mercure Marseille Centre Vieux Port stands out for its convenient central location, making it easy to reach key city attractions on foot. Guests frequently highlight the hotel's accessibility with the property being described as very accessible, especially for those with disabilities. Close proximity to the metro and tram adds to the ease of navigating the area. The hotel offers clean, adequate rooms for disabled persons and boasts good accessibility features throughout. Safe parking is available, although access to the parking lot may pose a bit of a challenge. Overall, the hotel's accommodations and location receive positive remarks for accessibility.
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Location
Despite occasional comments about challenging neighborhood traffic and slightly tricky parking, the hotel’s location near the main streets and transportation hubs is frequently highlighted as a significant advantage. Visitors find the hotel an ideal base for walking tours and navigating to various points of interest including the historic center, museums, Pharo and Panier districts.
The ease of access to both the bustling port area and quieter city center areas makes it suited for varied itineraries, whether guests are looking to enjoy the vibrant city life or explore historical sites. Overall, the centrality and convenience of the Mercure Marseille Centre Vieux Port make it a preferred choice for those eager to experience the sights and sounds of Marseille.
Breakfast
Dinner
Guests can expect well-prepared orderly and clean meals that are fresh and tasty. The grill options receive positive remarks, though some diners feel the menu at the bar is small and lacks variety. Room service generally delivers promptly, but there have been occasional issues with the quality and accuracy of orders. Overall, while there is room for improvement, the dining experience can be satisfying with the essentials covered.
Rooms
However, not all reviews are glowing. Some guests find the rooms outdated with comments about worn-out furnishings and carpets and others mention that room sizes can vary with a number describing them as small. There's also critique about the need for room renovations and occasional issues with room cleanliness and airation. Despite these criticisms, many agree that the location is excellent and the staff are noted to be attentive and professional, enhancing the overall stay.
Beds
Cleanliness
However, some reviews highlight several areas where the hotel falls short. Issues such as dusty environments, unclean carpets and dirty towels are repeatedly mentioned. Specific complaints include shoe prints on the ceiling, suspicious stains on walls and a generally unvacuumed state of the corridors. Some guests reported more serious concerns like the presence of cockroaches, a lack of towels and an overall unhealthy atmosphere in certain areas, particularly the hallways and bathrooms.
There are instances of dirty structures, unpleasant smells and dilapidated conditions in pieces of furniture highlighted by guests. These issues suggest inconsistency in the hotel's cleaning standards, making the overall experience quite different from what some guests might expect given its otherwise praised cleanliness in numerous reviews.
Staff
Several reviewers mentioned specific staff members who stood out for their exceptional friendliness and attentiveness, making the check-in and stay experience smoother and more welcoming. The morning crew received particular praise for their professionalism, while areas like the bar had occasional critiques of unfriendliness or lack of knowledge.
Overall, while there were isolated incidents of less positive interactions, the general consensus underscored the staff's welcoming and helpful demeanor as a significant strength of the hotel, consistently enhancing the overall guest experience with their kindness and availability.
Wi-Fi
Gym
Parking
However, some guests have mentioned a few challenges when it comes to accessing these parking facilities. The entrance to the parking garage can be difficult to locate and the underground layout has been described as somewhat of a maze. Navigating to and from the parking area occasionally poses difficulties, taking up to 20 minutes for some guests. The parking spaces themselves are noted to be cramped, adding to the complexity of parking larger vehicles.
There is also an additional fee of approximately 20 euros per night for parking, which some guests might find to be on the higher side. Technical issues and a lack of clear maps or instructions have added to the complexity for some visitors, making the overall experience less straightforward.
Despite the challenges, many appreciate the security and availability of parking, albeit with the understanding that it comes with a few hurdles. For those willing to navigate the initial complications, the secure parking provided can make it a suitable option for guests at the hotel.
4 Star
Business
Accessible
No, Mercure Marseille Centre Vieux Port doesn't have any pool.
No, a spa isn't available at Mercure Marseille Centre Vieux Port.
Yes, Mercure Marseille Centre Vieux Port welcomes dogs.
Yes, parking facilities are available at Mercure Marseille Centre Vieux Port.
Yes, Mercure Marseille Centre Vieux Port has a gym.
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