Encanto de la Sierra Hotel enjoys a central location that allows guests easy access to the town center, local attractions and amenities. The hotel's convenient positioning has been consistent in earning praise from visitors, who appreciate its charming and beautiful setting, making it an ideal base for exploring the city.
Guests frequently commend the hotel for its complimentary breakfast, which includes a variety of continental options like coffee, scrambled eggs, bread and fruit. The service is notably provided by lovely staff, though some guests suggest improving variety by adding more items like additional fruits, cheeses, meats and chilaquiles. Despite mixed feelings about the breakfast's range, the nearby restaurant El Tapanco comes highly recommended for those seeking a more extensive meal.
The rooms at Encanto de la Sierra Hotel are characterized by their spaciousness and modern design. They are consistently cleaned daily and are praised for their cleanliness and comfort. The bathrooms, also spacious, contribute to the overall positive experiences. Guests describe the accommodations as very comfortable and some even as amazing, although a few note that the rooms can be sparsely furnished and the pet fee is high. Nonetheless, the consensus is that the rooms are clean, spacious and comfortable.
Cleanliness throughout the hotel is exceptional with meticulous attention to detail noted in both the rooms and common areas. Guests appreciate the quiet and serene atmosphere, which enhances the overall restful experience. Beautifully maintained gardens add to the charm and fresh appearance of the property.
The hospitality of the staff is a significant highlight with the team being described as warm, attentive and courteous. The owners, too, receive commendation for their friendliness and helpfulness. Exceptional service and personal touches are common themes in the reviews with guests expressing high satisfaction and appreciation for the helpful recommendations provided.
The beds are a point of divergence among guests. Built solidly from concrete, many find them comfortable, but there are mentions of hardness and discomfort for some, particularly regarding the firmness of the mattresses and pillows.
Encanto de la Sierra Hotel is often compared to a five-star establishment due to the excellent service, great views and friendly staff. Guests frequently recommend the hotel, many stating it exceeded their expectations. Overall, it delivers a highly satisfactory experience, making it a top choice for visitors to the area.