Riotel Matane
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Summary of reviewsRiotel Matane is a highly recommended destination praised for its picturesque waterfront location by the St. Lawrence River and the ocean. Guests commend the stunning river and sea views, which create a serene and visually pleasing atmosphere. The hotel's prime location provides easy beach access and proximity to the city center, shops and local attractions, making it an excellent starting point for exploring the Gaspé Peninsula. The hotel also offers additional amenities like an electric car charging station, enhancing the overall guest experience.
The breakfast at the on-site restaurant, Le Cargo, receives high praise for its delicious, home-cooked meals and friendly service, though some improvements could be made, such as adding a buffet option. Dinner at the same restaurant is also favorably reviewed with guests lauding the excellent food quality, particularly the modern fish dishes and the overall dining experience enhanced by the scenic views. However, issues with understaffing and high prices were noted.
Guest rooms at Riotel Matane are described as bright, clean and spacious, offering modern and tastefully renovated accommodations with many rooms featuring balconies with breathtaking ocean views. Though some rooms felt small and in need of refurbishment, the overall cleanliness and comfort received high praise.
Cleanliness across the hotel is generally excellent with many guests appreciating the spotless rooms and the hotel's efforts to maintain high standards. Some issues were noted in specific areas, such as the toilets and showers, but the overall sentiment remains positive.
The hotel's staff is frequently highlighted for their friendliness, professionalism and bilingual capabilities, contributing significantly to the positive guest experience. Receptionists like Kevin and Melissa were particularly noted for their attentiveness and efficiency.
Wi-Fi services receive mixed reviews; while the smart TVs and multiple connections are appreciated, some guests experienced issues with slow speeds and poor connectivity.
The spa facilities have received mixed feedback with recurring operational and cleanliness issues significantly affecting the overall impression, despite some guests enjoying the scenic views from the spa and pool area. Similarly, the gym, though well-equipped, faced criticism over broken equipment and lack of space.
Guests enjoyed the pools, particularly the heated outdoor pool by the riverside, though some found the water temperature too cold and the pool size small for busy periods. The jacuzzi also received a mixed reception due to maintenance issues, but overall, the pool area is seen as a beautiful and enjoyable amenity.
The hotel offers convenient parking, ample for most guests and includes electric vehicle charging stations. Family amenities are also well-regarded with a play area for children in the pool and overall family-friendly accommodations, though larger rooms or more amenities for families would be welcomed.
Beds at Riotel Matane are generally praised for their comfort, contributing to restful stays, despite a few mixed comments regarding the mattress softness or size. The majority of guests find the beds very comfortable.
While there are varied opinions on whether the hotel meets its four-star rating with some guests suggesting areas of improvement, many reviews reflect a positive and enjoyable experience overall.
In conclusion, Riotel Matane is celebrated for its exceptional location, beautiful views and welcoming atmosphere, making it a solid choice for both comfort and scenic beauty.
Categories
The breakfast at the on-site restaurant, Le Cargo, receives high praise for its delicious, home-cooked meals and friendly service, though some improvements could be made, such as adding a buffet option. Dinner at the same restaurant is also favorably reviewed with guests lauding the excellent food quality, particularly the modern fish dishes and the overall dining experience enhanced by the scenic views. However, issues with understaffing and high prices were noted.
Guest rooms at Riotel Matane are described as bright, clean and spacious, offering modern and tastefully renovated accommodations with many rooms featuring balconies with breathtaking ocean views. Though some rooms felt small and in need of refurbishment, the overall cleanliness and comfort received high praise.
Cleanliness across the hotel is generally excellent with many guests appreciating the spotless rooms and the hotel's efforts to maintain high standards. Some issues were noted in specific areas, such as the toilets and showers, but the overall sentiment remains positive.
The hotel's staff is frequently highlighted for their friendliness, professionalism and bilingual capabilities, contributing significantly to the positive guest experience. Receptionists like Kevin and Melissa were particularly noted for their attentiveness and efficiency.
Wi-Fi services receive mixed reviews; while the smart TVs and multiple connections are appreciated, some guests experienced issues with slow speeds and poor connectivity.
The spa facilities have received mixed feedback with recurring operational and cleanliness issues significantly affecting the overall impression, despite some guests enjoying the scenic views from the spa and pool area. Similarly, the gym, though well-equipped, faced criticism over broken equipment and lack of space.
Guests enjoyed the pools, particularly the heated outdoor pool by the riverside, though some found the water temperature too cold and the pool size small for busy periods. The jacuzzi also received a mixed reception due to maintenance issues, but overall, the pool area is seen as a beautiful and enjoyable amenity.
The hotel offers convenient parking, ample for most guests and includes electric vehicle charging stations. Family amenities are also well-regarded with a play area for children in the pool and overall family-friendly accommodations, though larger rooms or more amenities for families would be welcomed.
Beds at Riotel Matane are generally praised for their comfort, contributing to restful stays, despite a few mixed comments regarding the mattress softness or size. The majority of guests find the beds very comfortable.
While there are varied opinions on whether the hotel meets its four-star rating with some guests suggesting areas of improvement, many reviews reflect a positive and enjoyable experience overall.
In conclusion, Riotel Matane is celebrated for its exceptional location, beautiful views and welcoming atmosphere, making it a solid choice for both comfort and scenic beauty.
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Guest Reviews
Nestled on the picturesque waterfront, Riotel Matane boasts an exceptional location that garners enthusiastic praise from visitors. Guests consistently highlight its prime setting right by the St. Lawrence River and the ocean, offering breathtaking views and easy beach access. The hotel's proximity to the city center, shops and local attractions ensures convenience and makes it a prime starting point for exploring the Gaspé Peninsula. The stunning river and sea views from both the rooms and the on-site restaurant only add to its appeal, creating a serene and visually pleasing atmosphere. Whether enjoying a meal with a view of the river or taking in a magnificent sunrise, guests appreciate the hotel's perfect, clean and beautifully maintained setting. Additional amenities, such as an electric car charging station, further enhance the overall guest experience, making Riotel Matane a highly recommended choice for travelers seeking both comfort and scenic beauty.
The breakfast experience at Riotel Matane elicits a mix of reactions from guests, but there are many positive aspects to highlight. Numerous visitors praised the very good breakfast available at the hotel's on-site restaurant, Le Cargo, describing the meals as delicious and well-designed. The home-cooked breakfast options received commendations for their quality and taste and many appreciated the friendly service provided. Some guests felt that the à la carte breakfast could be improved and mentioned issues such as cold coffee and breakfast potatoes not being hot. The absence of a buffet option and the need for reservations were noted by some patrons, who encountered inconvenience or unexpected waits. Despite these points, the restaurant itself generally garnered positive reviews for both breakfast and other meals with a few guests calling for the inclusion of breakfast in the room rate. In all, while there are areas for improvement, the overall satisfaction with the breakfast at Riotel Matane is notably high.
The dining experience at Riotel Matane's Cargo restaurant generally receives positive feedback from guests. Many reviews commend the restaurant's excellent food quality and delicious meals, particularly praising the modern fish dishes and the balanced price-performance ratio. The wide menu selection and courteous, fast service enhance the dining experience with some guests even considering it one of the best dining spots in Quebec.
However, there are notable downsides. Issues such as the restaurant being occasionally understaffed, leading to poor service and long wait times, were frequently highlighted. The restaurant's limited seating capacity and reservation challenges also posed frustration with some guests unable to secure dinner reservations before 8:30 PM or at all, especially on busy nights. Additionally, the restaurant's pricing was deemed too high by several guests for the quantity and quality of food offered, leading to mixed feelings about its value for money.
Despite occasional operational setbacks and pricing concerns, the overall impression remains positive with the food quality and the scenic view from the restaurant significantly enhancing the dining experience.
Riotel Matane offers a pleasant stay with bright, clean and spacious rooms, many of which feature balconies with stunning ocean views. The hotel's prime location along the St. Laurent River allows guests to enjoy the soothing sounds of water lapping on the shore, adding to the tranquil ambiance. The rooms are described as modern, tastefully renovated and exceptionally comfortable with many visitors highlighting the comfortable beds and spacious layouts.
However, some reviews mentioned that a few rooms are small and in need of refurbishment. Issues like dated decor, small or impractical bathrooms and occasional humidity problems were noted. Despite these concerns, the overall cleanliness and comfort of the rooms received high praise from guests.
The on-site restaurant adds convenience and the easy access to beautiful water views further enhances the guest experience. The staff is generally kind and helpful, contributing to a pleasant stay. For those seeking a serene, comfortable accommodation with beautiful ocean vistas, Riotel Matane is a solid choice, though some room types may feel cramped for certain preferences.
The guest reviews for the beds at Riotel Matane highlight an overall sense of comfort and satisfaction. Many guests consistently described the beds as comfortable, very comfortable or even super comfortable. The bedding received positive feedback for its quality and the beds for their flexibility. Several reviews noted the softness of the mattresses and the comfort of the pillows, contributing to a restful experience. Though there were a few mixed comments about some beds being too soft, having hollows or not being the right size, the majority of guests praised the comfort and support of the beds, leading to generally favorable impressions.
Nestled in a picturesque location, Riotel Matane offers mostly spotless accommodations that many guests have praised for their exceptional cleanliness. Many rooms are reported to be very clean with several guests emphasizing the hotel's attention to cleanliness and comfort. The establishment's cleanliness and friendliness of the staff also received notable mentions, reflecting the commitment of the hotel to maintain high standards. The modern and welcoming ambiance is augmented by the clean premises, providing a pleasant experience for many.
However, some guests noted areas requiring attention. While the majority of the rooms were described as clean and tidy, certain reviews pointed out instances where the cleanliness did not meet expectations, such as dirty toilet bowls, showers and floors. The swimming pool’s upkeep also seemed to be a concern for a few with mentions of a need for deep cleaning and maintenance. Additionally, a few guests indicated that certain parts of the establishment seem to be due for renovations.
Despite these few drawbacks, the predominant sentiment leans toward an overall positive experience, largely due to the hotel's remarkable cleanliness standards and welcoming staff. The beautiful views and serene environment are complemented by the clean and comfortable accommodations, making Riotel Matane a commendable choice for travelers.
The Riotel Matane has garnered positive feedback for its supportive and professional staff. Guests consistently describe the staff as friendly, welcoming and always smiling. Receptionists like Kevin and Melissa have been particularly noted for their attentiveness and efficiency. The team’s bilingual capabilities ensure smooth communication and quality service.
Visitors have found the staff not only courteous but also highly accommodating, making efforts to cater to their needs promptly. The restaurant’s staff shares this level of dedication, complementing the quality of the food with their warm service. Despite isolated instances of less favorable reception experiences, the majority of guests praise the overall hospitality and helpful demeanor of the team.
It's clear that the staff’s warmth and professionalism significantly contribute to the positive experience at Riotel Matane.
The reviews for Riotel Matane's wifi highlight both the advantages and some challenges faced by guests. On the positive side, guests appreciated the smart televisions in the rooms, which allowed them to connect directly to their Netflix accounts, providing convenient in-room entertainment. Additionally, the availability of multiple wifi connections was noted favorably.
However, some guests experienced issues, including slow or non-functional wifi. There were also mentions of a lack of explanation regarding wifi access and occasional problems with remembering the wifi code. For those planning a stay, it might be helpful to check with the hotel for the latest updates and tips on ensuring a smooth wifi experience.
The spa facilities at Riotel Matane have received a mix of feedback from guests. Visitors frequently noted that the spa was often out of order or not operational during their stay, which detracted from their overall experience. When functional, some guests found the spa water to be lukewarm and cited issues with the jets being at the same height, reducing the effectiveness of the massage. Cleanliness was another concern with several reviews mentioning that the spa and jacuzzi areas were dirty or not well-maintained. In contrast, certain parts of the spa area, such as the pool, were reported to be clean. Additionally, guests appreciated the view of the river from the spa and pool area. Despite some positive aspects, the recurring operational and cleanliness issues significantly influenced the overall impression of the spa facilities at the Riotel Matane.
The gym at Riotel Matane has received mixed reviews from guests. While some appreciated the well-equipped exercise room and mentioned a decent amount of weights and cardio machines, others found several issues. Common complaints included broken or non-functional equipment, a treadmill out of order and a gym that felt too small and overcrowded. The air conditioning was also a point of concern with some noting that it was broken, making the space uncomfortably hot. Despite these drawbacks, guests still recognized the presence of good amenities, including the gym. Overall, the gym is described as small but functional, offering basic workout options for guests.
Riotel Matane offers a range of swimming pool options, including both indoor and outdoor facilities, making it appealing to various preferences. The outdoor pool, heated by the riverside, provides a refreshing experience, while guests also have access to a spa and sauna, enhancing the relaxation options. Many visitors appreciated the cleanliness and aesthetic appeal of the pool areas, describing the spaces as beautiful and well-maintained. The addition of poolside children's games adds a family-friendly touch to the facilities.
However, there are mixed reviews on the water temperature with some guests noting that the pool was cold, which might be a point of consideration for future visitors. The size of the pool was also a point of contention, being described as small and potentially limiting during busy periods. Despite these aspects, the overall consensus points towards a great pool area with many guests highlighting their enjoyment and the inviting nature of the pools.
Additional amenities like the jacuzzi, although receiving some criticism regarding its vent, still contribute positively to the aquatic offerings. The hotel’s beautiful pool area, combined with the scenic location and welcoming atmosphere, tends to leave a memorable impression on its guests.
Riotel Matane offers guests a convenient and ample parking experience with a large and spacious free parking lot that includes adequate electric vehicle charging stations. The availability of plenty of parking spaces ensures that guests can easily find a spot to park their car. The parking area is directly accessible and practical, although some guests noted that it might feel a bit tight at times. Nevertheless, the complimentary parking adds to the overall convenience of staying at this hotel.
Riotel Matane appears to be a popular destination for families seeking an enjoyable and comfortable stay. The hotel offers a range of family-friendly amenities and activities, making it an ideal choice for those traveling with children. Guests particularly appreciated the play area for children in the pool, which provides games and entertainment, ensuring that younger visitors have a memorable experience.
The hotel is described as clean and spacious, though some mentioned that the rooms could feel a bit small for families, possibly necessitating extra bathrobes and towels for pool visits. Despite this minor drawback, many reviews highlighted the overall enjoyment of family trips, meals and events at the hotel.
There was a noted wish for a small shop on-site to buy essential items and snacks, which would further enhance the convenience for families during their stay. Overall, Riotel Matane received positive feedback for its ability to cater to families, providing a pleasant backdrop for family vacations and gatherings.
Riotel Matane presents a mixed experience. While some guests found the hotel perfect for its four-star rating and praised its service as on par with such standards, others felt differently. Criticisms included small beds in relatively large rooms, tiny bathrooms with plastic curtains and the overall quality not meeting the four-star expectation. However, some guests considered the establishment deserving of five stars, though overall opinions varied with some rating it closer to a three-star facility.
Riotel Matane has garnered positive remarks from business travelers for its appropriateness in catering to their specific needs. Described as offering good value, it is praised as a solid choice for business trips with many recommending it for work-related stays. The hotel’s proximity to workplaces makes it a convenient option for those on business travel. Reviewers highlight the favorable business rooms and the quiet, clean environment, which collectively enhance the overall experience for business guests. The general consensus affirms that Riotel Matane effectively meets the requirements of business travelers.
Riotel Matane offers an outdoor pool that has garnered positive comments from guests. The pool's proximity to the accommodations is appreciated, allowing for easy access and more poolside enjoyment. Both the indoor and outdoor pools have been described as great, providing guests with options for swimming and relaxation. The heated outdoor pool is highlighted as particularly nice, creating a comfortable environment for both lounging and swimming. Many guests have enjoyed the poolside games, adding an element of fun to their stay. Although some reviews mentioned that the outdoor pool was occasionally closed, its beautiful and well-maintained area makes it a standout feature when available. Overall, the outdoor pool at Riotel Matane is a valued amenity that enhances the guest experience.
The indoor pool at Riotel Matane is a notable feature, offering a charming and inviting space for guests. The pool is heated, ensuring a comfortable swim even during cooler seasons. It also benefits from a view, adding to the overall pleasant experience. The hotel has implemented a control limit of 8 people in the indoor pool, which works well to avoid overcrowding and maintain a relaxing atmosphere. Additionally, the indoor pool area includes a jacuzzi, further enhancing the leisure options available to guests. Although some guests mentioned the pool as small, it remains a well-appreciated amenity, complemented by a nice spa and an outdoor pool area for varied aquatic enjoyment.
Riotel Matane offers a luxurious experience with a range of high-end amenities that cater to guests seeking comfort and elegance. The hotel's beautiful and luxurious design is complemented by its high rooms, providing splendid views that elevate the overall stay. Guests can enjoy the luxurious pool and jacuzzi, adding a touch of relaxation and indulgence to their visit. The on-site restaurant is highly praised for its exceptional quality, enhancing the upscale experience. The friendly staff ensures that every need is met, contributing to the hotel's welcoming atmosphere. For those looking to unwind outdoors, sitting on the beach by the fire pit offers a serene and enjoyable experience. Accessible luxury is a key feature here, making Riotel Matane an excellent choice for a refined getaway.
Riotel Matane offers an enchanting experience for those seeking romance. Guests often highlight the perfect, splendid view of the river that sets the stage for a romantic evening. The outside fireplace by the river adds a magical touch, providing a serene and intimate atmosphere. The location itself is great, contributing to a peaceful and beautiful experience. Rooms are described as cozy and the romantic dinner options are well-appreciated. Overall, the hotel delivers a beautiful and pleasant environment, ideal for a romantic getaway.
Location Show Map
Location
Breakfast
Dinner
However, there are notable downsides. Issues such as the restaurant being occasionally understaffed, leading to poor service and long wait times, were frequently highlighted. The restaurant's limited seating capacity and reservation challenges also posed frustration with some guests unable to secure dinner reservations before 8:30 PM or at all, especially on busy nights. Additionally, the restaurant's pricing was deemed too high by several guests for the quantity and quality of food offered, leading to mixed feelings about its value for money.
Despite occasional operational setbacks and pricing concerns, the overall impression remains positive with the food quality and the scenic view from the restaurant significantly enhancing the dining experience.
Rooms
However, some reviews mentioned that a few rooms are small and in need of refurbishment. Issues like dated decor, small or impractical bathrooms and occasional humidity problems were noted. Despite these concerns, the overall cleanliness and comfort of the rooms received high praise from guests.
The on-site restaurant adds convenience and the easy access to beautiful water views further enhances the guest experience. The staff is generally kind and helpful, contributing to a pleasant stay. For those seeking a serene, comfortable accommodation with beautiful ocean vistas, Riotel Matane is a solid choice, though some room types may feel cramped for certain preferences.
Beds
Cleanliness
However, some guests noted areas requiring attention. While the majority of the rooms were described as clean and tidy, certain reviews pointed out instances where the cleanliness did not meet expectations, such as dirty toilet bowls, showers and floors. The swimming pool’s upkeep also seemed to be a concern for a few with mentions of a need for deep cleaning and maintenance. Additionally, a few guests indicated that certain parts of the establishment seem to be due for renovations.
Despite these few drawbacks, the predominant sentiment leans toward an overall positive experience, largely due to the hotel's remarkable cleanliness standards and welcoming staff. The beautiful views and serene environment are complemented by the clean and comfortable accommodations, making Riotel Matane a commendable choice for travelers.
Staff
Visitors have found the staff not only courteous but also highly accommodating, making efforts to cater to their needs promptly. The restaurant’s staff shares this level of dedication, complementing the quality of the food with their warm service. Despite isolated instances of less favorable reception experiences, the majority of guests praise the overall hospitality and helpful demeanor of the team.
It's clear that the staff’s warmth and professionalism significantly contribute to the positive experience at Riotel Matane.
Wi-Fi
However, some guests experienced issues, including slow or non-functional wifi. There were also mentions of a lack of explanation regarding wifi access and occasional problems with remembering the wifi code. For those planning a stay, it might be helpful to check with the hotel for the latest updates and tips on ensuring a smooth wifi experience.
Spa
Gym
Pool
However, there are mixed reviews on the water temperature with some guests noting that the pool was cold, which might be a point of consideration for future visitors. The size of the pool was also a point of contention, being described as small and potentially limiting during busy periods. Despite these aspects, the overall consensus points towards a great pool area with many guests highlighting their enjoyment and the inviting nature of the pools.
Additional amenities like the jacuzzi, although receiving some criticism regarding its vent, still contribute positively to the aquatic offerings. The hotel’s beautiful pool area, combined with the scenic location and welcoming atmosphere, tends to leave a memorable impression on its guests.
Parking
Family
The hotel is described as clean and spacious, though some mentioned that the rooms could feel a bit small for families, possibly necessitating extra bathrobes and towels for pool visits. Despite this minor drawback, many reviews highlighted the overall enjoyment of family trips, meals and events at the hotel.
There was a noted wish for a small shop on-site to buy essential items and snacks, which would further enhance the convenience for families during their stay. Overall, Riotel Matane received positive feedback for its ability to cater to families, providing a pleasant backdrop for family vacations and gatherings.
4 Star
Business
Outdoor Pool
Indoor Pool
Luxury
Romantic
Yes, Riotel Matane has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Riotel Matane.
No, Riotel Matane doesn't allow dogs.
Yes, parking facilities are available at Riotel Matane.
Yes, Riotel Matane has a gym.
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