Hotel Sassi boasts an excellent location with breathtaking views of Matera. The staff at the hotel are friendly, helpful, accommodating and courteous, according to multiple guest reviews. The reception staff, in particular, have received praise for their helpfulness, education and professionalism. The hotel rooms are lovely and clean and the breakfast is delicious. Guests have applauded the personnel for their kindness and availability with special mention of the staff's friendliness and cordiality. Although a few guests have mentioned the difficulty in understanding the bag deposit process, the staff always try to help with any issues. Overall, the staff at Hotel Sassi is a highlight of the guests' experience, providing a warm and welcoming environment to enhance their vacation.
