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Summary of reviewsMatsue Excel Hotel Tokyu receives high praise from guests for its prime location, outstanding service, and exceptional accommodations. The hotel's strategic position directly in front of JR Matsue Station offers unparalleled convenience for both leisure and business travelers, with easy access to transportation, local dining, tourist attractions, and commercial areas. This ideal location is matched by the quality of its breakfast offerings, which are celebrated for their variety and taste, featuring both Japanese and Western options, including local specialties that reflect the culture of Matsue.
The rooms at Matsue Excel Hotel Tokyu are frequently highlighted for their cleanliness and spaciousness, providing a comfortable stay with modern amenities and beautiful interior design. The separation of the bathroom and toilet adds a layer of convenience appreciated by guests. Cleanliness extends beyond the rooms to the entire facility, with high standards consistently maintained throughout the hotel.
Guests commend the hotel's staff for their professionalism, friendliness, and readiness to assist. Efficient service, smooth check-in and check-out, and attentive staff contribute to the overall positive experience. Additionally, the beds are noted for their comfort and size, further enhancing the quality of rest guests can expect during their stay.
Overall, Matsue Excel Hotel Tokyu stands out as an excellent choice for visitors to Matsue, combining a convenient location with comfortable accommodations and exceptional service. Show more
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Hotel near Nightlife Spots
Located in Matsue, this hotel provides access to the city's nightlife, including bars and restaurants. While Matsue's nightlife might be less intense than Hiroshima or Okayama, it still offers options for evening entertainment.
Hotel with Free Wi-Fi
The hotel provides complimentary Wi-Fi and wired internet access. It is conveniently located near the train station and offers an upscale experience.
4-Star Hotel
Situated a short walk from JR Matsue Station, this hotel offers simple yet modern guest rooms with free wired internet. Its prime location and contemporary amenities make it a popular choice for travelers.
Business Hotel
Room Types
Standard Single Room - Non-SmokingProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room provides air conditioning, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard Double Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Economy Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Superior Double Room - Non-SmokingThe spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The double room offers an electric kettle, a carpeted floor, yukata, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Twin Room - Non-SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe Twin Room - Non-SmokingThe spacious twin room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Standard Single Room for Double Use - Non-Smoking Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit offers 1 bed.
Ladies Floor Single Room - Non-SmokingFeaturing free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room features a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit has 1 bed.
Ladies Floor Standard Twin Room - Non-SmokingFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit has 2 beds.
Ladies Floor Superior Twin Room - Non-SmokingOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit has 2 beds.
Economy Twin Room with Extra Bed - Non-SmokingFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 3 beds.
Superior Twin Room with Extra Bed - Non-SmokingOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with satellite channels, a safe deposit box, an electric kettle and a carpeted floor. The unit offers 3 beds.
Deluxe Twin Room with Extra Bed - Non-SmokingThe spacious triple room features air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
Matsue Excel Hotel Tokyu boasts an exceptionally favorable location that offers guests unparalleled convenience during their stay in Matsue. Situated directly in front of JR Matsue Station, it makes travel effortless, with easy access to trains and buses, and visibility from the station exit for ease of navigation—even for those who are less directionally inclined. The area surrounding the hotel is bustling yet maintains a sense of tranquility, providing a perfect balance for both relaxation and exploration. Guests appreciate its proximity to local restaurants and eateries, allowing for a delightful culinary adventure without straying far from their accommodations. The hotel also offers convenient access to the city's tourist attractions and commercial areas, making it suitable for both business and leisure visits. Additionally, the convenience of nearby parking and local stores meets a variety of guest needs, enhancing the overall experience of staying in this well-situated hotel.
Breakfast
Matsue Excel Hotel Tokyu offers a breakfast experience that is consistently praised by its guests for both variety and taste. Guests highlight the buffet's wide range of choices, including both Japanese and Western items, ensuring satisfaction for every palate. The incorporation of local specialty ingredients from Matsue, such as nodoguro fish and regional miso soup with shijimi, adds a unique dimension to the meal. Freshly made omelets and green juice smoothies stand out as particularly tasty options, while the overall menu is noted for being well-organized and easy to navigate. The breakfast is described as rich, well-crafted, and abundant, providing an experience that is both enjoyable and reflective of the local culture. Additionally, the hotel's prime location near Matsue Station and its dedicated precaution measures offer convenience and peace of mind to guests, making the breakfast experience not only delicious but also comfortably accessible.
Rooms
Matsue Excel Hotel Tokyu offers a comforting experience with its rooms that are consistently praised for their cleanliness and spaciousness. Many guests appreciate the larger-than-average room size, which is considered a standout feature for hotel accommodations in Japan. The interior design of both the rooms and hotel exudes beauty and style, adding to the pleasant ambiance.
Guests often mention the well-maintained rooms and appreciate the modern amenities, including spacious baths that enhance their stay. The bathrooms and toilets being separate is highlighted as a significant convenience. A comfortable night's sleep appears to be a common experience among guests, with well-equipped rooms featuring large beds contributing to this comfort.
While there are some remarks on the absence of closet space in certain room types, which might not suit those planning longer stays, this does not overshadow the overwhelmingly positive feedback regarding cleanliness and room quality. Moreover, the hotel provides excellent customer service, with staff going above and beyond to assist guests, even in situations involving forgotten items.
Overall, Matsue Excel Hotel Tokyu impresses with its spacious and clean rooms, making it an attractive choice for travelers seeking comfort and convenience close to key locations like the station.
Beds
At the Matsue Excel Hotel Tokyu, guests repeatedly praise the beds, highlighting them as both spacious and incredibly comfortable. The consistent remarks about the bed size being large or semi-double provide a sense of ample space for relaxation. Additionally, the cleanliness of the beds and the comfort of the mattresses and pillows contribute to an experience that ensures guests can enjoy a restful night's sleep. Taken together, these positive features create an inviting and cozy sanctuary within the hotel rooms, allowing for a restorative and relaxing stay.
Cleanliness
Matsue Excel Hotel Tokyu consistently impresses guests with its impeccable cleanliness and well-maintained facilities. From the moment one steps through the door, a sense of cleanliness and tranquility envelops the environment. The hotel's interior, including the rooms and bathrooms, is described as spotless and odor-free. Noted for its attention to hygiene, the hotel's restaurant and overall facility uphold high standards of cleanliness. Guest reviews emphasize that the cleaning services are thorough, ensuring that every corner, from the front desk to individual rooms, is maintained in pristine condition. This commitment to cleanliness is complemented by the hotel's luxury feel, making it a comfortable and inviting place to stay.
Staff
At Matsue Excel Hotel Tokyu, visitors frequently commend the staff for their outstanding service and professionalism. Guests consistently experience prompt and polite interactions, with the hotel staff displaying a positive attitude and efficient responsiveness. The check-in and check-out processes are noted for their smooth execution, handled by front desk staff who are both courteous and accommodating. Guests appreciate the helpful and friendly nature of the team, from the front desk receptionists to the supportive parking attendants. This attentiveness extends even to specific requests and unexpected situations, showcasing an approachable yet professional demeanor throughout. The staff's efficiency is evident in quick actions, such as promptly handling incomplete documentation and confirming bookings. Women-only rooms add an extra layer of comfort, being well-equipped with necessary amenities. Overall, guests find the hotel staff at Matsue Excel Hotel Tokyu to be a key component of their pleasant and impressive stay, with an emphasis on their friendliness and willingness to assist. Some suggestions for improvement are noted, but the overall response remains heavily positive.
No, Matsue Excel Hotel Tokyu doesn't have any pool.
No, a spa isn't available at Matsue Excel Hotel Tokyu.
No, Matsue Excel Hotel Tokyu doesn't allow dogs.
No, parking facilities aren't available at Matsue Excel Hotel Tokyu.