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Summary of reviewsHotel M Matsumoto receives high praise for its exceptional location, cleanliness and staff. Its strategic positioning near Matsumoto train station and the bus terminal makes it highly convenient for travelers. The hotel’s proximity to Matsumoto Castle, restaurants, shops and essential amenities further enhances its appeal, making it an ideal base for sightseeing and exploring the city.
The hotel’s rooms are lauded for their cleanliness and comfort with spacious and modern designs exceeding typical expectations for Japanese hotels. Rooms are equipped with useful amenities such as personal lockers, charging options, fresh towels, bottled water and room wear, ensuring a comfortable stay. The shared spaces, including a dining area, are also noted for their cleanliness and functionality.
A standout feature of Hotel M Matsumoto is its staff, consistently described as friendly, welcoming and exceptionally helpful. The staff's ability to communicate in English enhances the guest experience, providing smooth and efficient service.
Breakfast at the hotel is affordable and provides good value, especially the Japanese-style dishes that many guests find delicious. Though some found the portions small and desired more variety, the overall cost-performance is deemed satisfactory. Dinner options include a fridge snack system and affordable beer with appetizers and the hotel's surroundings offer a vibrant dining scene with numerous options.
The hotel excels in cleanliness with guests frequently noting the spotless condition of rooms, bathrooms and common areas. The renovated and modern interiors add to the appealing ambiance.
While the hotel offers reliable free Wi-Fi and convenient amenities like USB power ports, parking options are mixed. The hotel does not have its own parking but has agreements with nearby facilities, which may present some challenges for guests.
Beds at the hotel receive mixed reviews with some guests finding them comfortable and others noting them as too firm. Nonetheless, the hotel's thoughtful amenities and orderly arrangements generally contribute to a good sleep experience.
Overall, Hotel M Matsumoto is highly recommended for its excellent location, cleanliness, helpful staff and affordability, making it a comfortable and convenient choice for travelers. Show more
Read review summaries for all categories
Cheap Hotel
This hotel offers affordable rooms. It is conveniently located near attractions like Matsumoto Castle.
Accessible Hotel
Hotel M Matsumoto has a wheelchair-accessible toilet within the building.
Room Types
Standard Capsule Room for FemaleThis bed in dormitory features air conditioning.
Standard Capsule Room for MaleThis bed in dormitory features air conditioning.
Superior Capsule Room for FemaleThis bed in dormitory features air conditioning.
Twin Room - Non-SmokingProviding free toiletries, this twin room includes a private bathroom with a bath and slippers. The twin room provides air conditioning and heating. The unit offers 2 beds.
Double Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a bath and slippers. The double room features air conditioning and heating. The unit has 1 bed.
Grande Cabin - Male OnlyRooms are 8 square metres.
A doorway is curtained, it cannot be locked
Guest Reviews
8.0
Very Good
Location
Hotel M Matsumoto boasts an excellent location that's highly praised by guests for its convenience. Situated within a short walking distance from Matsumoto train station and the bus terminal, it offers seamless accessibility for travelers. Positioned centrally, the hotel is just minutes away from various essential amenities including convenience stores, supermarkets and multiple dining options. The proximity to popular city attractions, such as Matsumoto Castle, makes it an ideal base for sightseeing.
The hotel's immediate neighborhood enhances the experience with its variety of nearby restaurants and shops. Additionally, being located on the upper floors of a commercial facility adds an extra layer of convenience for accessing services and entertainment without straying far. Guests particularly appreciate the ease of reaching both the city center and transportation hubs, which supports the flexibility to explore Matsumoto or take day trips around the region.
Overall, the location of Hotel M Matsumoto is often described as perfect or excellent, making it a highly recommended choice for visitors seeking both comfort and convenience.
Breakfast
Hotel M Matsumoto offers a breakfast option that guests have noted for its affordability and decent quality. The breakfast, priced at 500 yen, provides good value for money and includes a variety of Japanese dishes such as rice, miso soup, fish, three side dishes, bread, chicken meatballs, pumpkin soup, coffee and juice. Many guests appreciated the low cost and found some of the offerings delicious, particularly the Japanese-style breakfast. However, there are small portions and the quality is considered hit-or-miss with some finding it less satisfying and comprised of cheap frozen foods.
It's important to note that breakfast needs to be reserved the day before and there is no buffet option available. Instead, guests are served a set menu, which some found lacking in variety. Comments also mentioned that it could benefit from being served warmer and occasionally, certain items weren't replenished. Despite its shortcomings, the overall impression is that the breakfast provides great cost performance and is a worthwhile addition to one's stay, especially if looking for a budget-friendly meal to start the day.
Dinner
Hotel M Matsumoto is surrounded by a vibrant dining scene with numerous restaurants, convenience stores and eateries easily accessible, making it convenient for shopping and dining. For those who prefer to enjoy a quiet evening at the hotel, a refrigerator snack system and a good deal offering a beer and small appetizer dish for 330 yen (tax included) can be found at the front desk. Additionally, guests staying overnight can appreciate complimentary care products and comfort amenities such as coffee drip bags and tea bags provided in the room. While some guests noted the refrigerator didn't cool effectively, the facilities overall were clean and comfortable, enhancing the overall stay despite being inexpensive. The hotel also features well-managed areas, adding to its appeal for travelers looking for both value and convenience.
Rooms
Hotel M Matsumoto has garnered positive reviews for its rooms, often praised for their cleanliness and comfort. Guests found the rooms to be surprisingly spacious and modern with many pointing out that the size exceeded typical expectations for Japanese hotels. Despite some rooms being described as compact, reviewers generally appreciated the clever use of space and functionality, highlighting well-equipped facilities such as personal lockers, multiple charging options and curtains for added privacy.
The cleanliness of the rooms is consistently noted with frequent mentions of the tidy condition of bathrooms and other facilities. The hotel offers a range of accommodations, from private rooms to capsule-style beds, all maintaining a high standard of hygiene and comfort. The spaciousness of the deluxe and private rooms, some even featuring beautiful views and high ceilings, was particularly well-received.
The amenities provided, including fresh towels, bottled water and room wear, contributed to a comfortable stay. Features like the ensuite refrigerator and reliable heating, especially during winter, added to the positive experience. Additionally, the shared spaces, including a spacious dining area, were noted for their cleanliness and comfort.
While there were minor concerns about room size and some noise from thin partitions, overall, Hotel M Matsumoto offers a pleasant stay with well-maintained facilities and comfortable rooms. Its location near the train station and recent renovations further enhance its appeal as a convenient and comfortable lodging option.
Beds
The beds at Hotel M Matsumoto have received mixed feedback from guests. Many guests found the beds to be comfortable for sleep with mentions of comfortable bedding and nicely arranged beds. The queen-sized beds were highlighted as being very comfortable and bedding was clean and well-maintained. Some guests appreciated the peaceful sleep environment and spaciousness of the beds.
On the other hand, a common complaint was the firmness of the mattresses and the hardness of the pillows. Several reviews indicated that the mattresses were often too hard, leading to discomfort and difficulty sleeping. Thin and uncomfortable pillows were another frequent issue with some guests finding them too low or flat. There were also mentions that the double beds were small, making them less comfortable for couples or families.
Despite the criticisms, the hotel does offer amenities like extra pillows and clean orderly sleeping arrangements. For those accustomed to firm sleep surfaces, the hotel's beds might be satisfactory. However, potential guests who prefer softer mattresses and more supportive pillows might need to consider these factors before booking.
Cleanliness
Hotel M Matsumoto receives high praise for its exceptional cleanliness and well-maintained facilities. Guests consistently note the clean and comfortable rooms with fresh towels and amenities provided daily. The bathrooms, shower rooms and common areas are kept spotless and well-equipped with everything necessary for a stay, making it particularly convenient for travelers. The newly renovated and modern interiors add to the fresh and appealing ambiance of the hotel.
Visitors appreciate the quiet and comfortable environment, highlighting the cleanliness of all spaces, including the spacious public baths and dormitories. Attention to cleanliness extends to the air conditioning and other indoor facilities, contributing to a refreshing and pleasant experience.
The hotel’s central location and the supportive, diligent staff further enhance the accommodations. With facilities being excellently clean and well-organized, guests find good value for money at Hotel M Matsumoto, ensuring a secure and enjoyable stay.
Staff
The guest reviews for Hotel M Matsumoto frequently highlight the hotel's staff as one of its standout features. Many reviewers praised the staff for being lovely, friendly and welcoming, making check-ins and overall stays enjoyable. The front desk staff, in particular, received numerous compliments for being very nice, helpful and amazing in their assistance, often going above and beyond to accommodate guests' needs.
Guests noted the staff's courteous manner and prompt, polite and professional responses to inquiries and issues. The ability of many staff members to speak English fluently was appreciated, aiding in smooth communication and enhanced service. Moreover, the staff's kind gestures, like greeting guests warmly and providing helpful assistance, were repeatedly highlighted as positive aspects of the stay.
However, a few reviewers mentioned less positive encounters, pointing out instances where certain staff members were unfriendly or less supportive, particularly during busy times or among the night shift staff. Despite these occasional lapses, the overall sentiment regarding the hotel's personnel remains highly favorable with many guests acknowledging the staff's efforts to maintain a pleasant and welcoming atmosphere.
Wi-Fi
Hotel M Matsumoto offers a reliable Wi-Fi service that adds significant value to the overall guest experience. The availability of free Wi-Fi is highly appreciated, described as both fast and stable, providing good strength throughout the hotel. Guests found the internet connection easy to use and it worked fine for most of their needs. While a few reviews noted occasional difficulties in connecting or mentioned slow speeds, the general consensus highlights the Wi-Fi as a positive aspect of their stay. Additionally, the hotel features convenient amenities like USB power ports and electrical outlets beside the bed, enhancing the overall convenience for charging devices. Overall, the Wi-Fi and additional features contribute to a comfortable and user-friendly environment at Hotel M Matsumoto.
Parking
Hotel M Matsumoto offers various parking options, though experiences with them are mixed. The hotel itself does not provide private parking for guests, prompting many to utilize nearby affiliated or partnered parking lots. While some travelers find the parking arrangements convenient and affordable, others encounter challenges due to the limited availability and the necessity of paying separate fees for parking.
Several guests appreciate the agreements the hotel has with two nearby parking facilities, mentioning ease of use and proximity as positive points. However, others note the parking spaces can be small, difficult to locate or even full, complicating their stay. Some parking lots are a bit further from the hotel, which might be inconvenient for those with heavy luggage or mobility issues.
Parking fees, while generally seen as separate and modest, can vary, leading to some complaints about unexpected or high costs. Despite these varied experiences, several guests appreciate the option to leave bicycles and motorcycles, though these areas too can fill up quickly.
For travelers relying on cars, especially rental ones, there is advice to possibly return the vehicle after check-in to avoid the hassle and cost of parking. Overall, while parking at Hotel M Matsumoto is feasible and has its merits, potential guests should be prepared for some challenges and additional fees and may want to seek extra information from the hotel in advance to streamline their arrival and parking process.
Accessible
Hotel M Matsumoto is praised for its accessible location, featuring easy access and convenience for guests. The hotel boasts a simple and clear design, accommodating solo travelers particularly well with designated areas for men and women, enhancing privacy and comfort.
An elevator is available, though some guests noted initial difficulty in locating it. Valuable amenities such as free rental bicycles and slippers contribute to a more convenient stay. The hotel is situated above a large bookstore and within close proximity to a department store, restaurants and shops, making it an excellent choice for guests who enjoy easy access to shopping and dining options.
The women's-only area, accessible with a dedicated key, offers both privacy and security, although there are some concerns about the limited time allocated for women's usage of the bath facilities. Despite minor inconveniences such as strong smells in certain areas and a somewhat worn-out feel of the hotel, the facility manages to provide essential services and a comfortable environment for travelers.
No, Hotel M Matsumoto doesn't have any pool.
No, a spa isn't available at Hotel M Matsumoto.
No, Hotel M Matsumoto doesn't allow dogs.
No, parking facilities aren't available at Hotel M Matsumoto.