Hotel Mayaguez Plaza, BW Signature Collection
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Summary of reviewsThe Mayaguez Plaza Hotel; SureStay Collection by Best Western, presents an inviting option for travelers, particularly due to its unbeatable location in the heart of Mayaguez, Puerto Rico. Guests frequently praise its proximity to the main square, local restaurants, coffee shops and entertainment venues, all within walking distance. This central location adds significant value, especially for visitors looking to explore the city with ease.
The hotel’s breakfast offerings receive mixed reviews, but many guests find it delicious and satisfying, appreciating the variety and warmth of the staff’s service. Items such as omelets, bacon and pancakes are especially favored, though some guests feel that an expanded selection and better replenishment could enhance the experience.
Rooms at the hotel are generally commended for their comfort, particularly the beds, which are often described as very comfortable. Cleanliness stands out as a strong point, contributing to a welcoming environment, although some furnishings are considered outdated and there are occasional maintenance issues. The hotel also excels in its accessibility features, accommodating guests with disabilities effectively.
The hotel's staff is frequently lauded for their friendliness and professionalism with the reception team often going above and beyond to provide excellent service. Some isolated incidents of less favorable interactions do not diminish the overall positive sentiment.
Parking at the hotel is another highlight with free, convenient on-site options ensuring a hassle-free experience for guests. This, combined with the hotel's clean and well-maintained facilities, makes it a reliable choice for visitors.
Guest experiences vary slightly regarding WiFi connectivity with some finding it satisfactory and others pointing out sporadic issues. However, these concerns are relatively minor in the context of the overall positive reviews.
Families find the Mayaguez Plaza Hotel accommodating and enjoyable, making it an excellent option for family trips. The hotel's great location and the variety of activities available nearby contribute to a memorable stay for all ages.
While the hotel aligns with the expectations for a three-star rating, delivering an average but satisfactory experience, its superb location, comfort, cleanliness and helpful staff make it a commendable choice for travelers visiting Mayaguez.
Categories
The hotel’s breakfast offerings receive mixed reviews, but many guests find it delicious and satisfying, appreciating the variety and warmth of the staff’s service. Items such as omelets, bacon and pancakes are especially favored, though some guests feel that an expanded selection and better replenishment could enhance the experience.
Rooms at the hotel are generally commended for their comfort, particularly the beds, which are often described as very comfortable. Cleanliness stands out as a strong point, contributing to a welcoming environment, although some furnishings are considered outdated and there are occasional maintenance issues. The hotel also excels in its accessibility features, accommodating guests with disabilities effectively.
The hotel's staff is frequently lauded for their friendliness and professionalism with the reception team often going above and beyond to provide excellent service. Some isolated incidents of less favorable interactions do not diminish the overall positive sentiment.
Parking at the hotel is another highlight with free, convenient on-site options ensuring a hassle-free experience for guests. This, combined with the hotel's clean and well-maintained facilities, makes it a reliable choice for visitors.
Guest experiences vary slightly regarding WiFi connectivity with some finding it satisfactory and others pointing out sporadic issues. However, these concerns are relatively minor in the context of the overall positive reviews.
Families find the Mayaguez Plaza Hotel accommodating and enjoyable, making it an excellent option for family trips. The hotel's great location and the variety of activities available nearby contribute to a memorable stay for all ages.
While the hotel aligns with the expectations for a three-star rating, delivering an average but satisfactory experience, its superb location, comfort, cleanliness and helpful staff make it a commendable choice for travelers visiting Mayaguez.
3-Star Hotel
Hotel Mayaguez Plaza, BW Signature Collection, offers a historic and comfortable stay in the heart of Mayaguez. Its central location and classic charm make it a great choice for travelers exploring the city's cultural attractions.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Mayaguez Plaza Hotel; SureStay Collection by Best Western boasts an enviable location in the heart of Mayaguez, Puerto Rico, making it a top choice for visitors. The hotel is perfectly situated in the city center with close proximity to the main square, various restaurants, coffee shops, ice cream stores and a theater. This central location affords guests easy access to all important town points and the surrounding attractions, ensuring convenience whether exploring the city or dining out.
Guests frequently emphasize the excellent, accessible location which places them steps away from the lively Mayaguez Public Square and notable historic sites. The neighborhood is described as vibrant and amenity-rich, featuring everything from bakeries and bars to entertainment venues, all within walking distance. Accessibility to other parts of the city is also a significant highlight with good parking facilities adding to its appeal.
In summary, for travelers looking to be at the center of activity with all essential services and attractions close at hand, the Mayaguez Plaza Hotel is described as an excellent, well-located option with a hospitable staff and comfortable amenities.
Mayaguez Plaza Hotel, SureStay Collection by Best Western, offers a mixed breakfast experience according to guest reviews. Many guests found the breakfast to be very good, delicious, satisfying and even exceptional at times, praising its variety and completeness with some standout items like omelets, bacon and pancakes. The staff's service during breakfast also received positive remarks for their warm and friendly treatment.
On the downside, several guests were disappointed by the limited options and early ending time, mentioning that items like eggs, cereals, yogurt and fruits were often missing. Issues were also reported with the freshness and temperature of the food and the breakfast sometimes ran out too quickly or was not replenished. Moreover, the unconventional snack-style breakfast provided on some occasions did not meet guests' expectations with granola bars, muffins and juice being the only options, leading to dissatisfaction particularly when expecting a full breakfast spread.
Overall, while some guests were pleased with the breakfast offerings and service, others felt improvements in variety, replenishment and timing were necessary to enhance the experience.
The rooms at the Mayaguez Plaza Hotel; SureStay Collection by Best Western offer a mix of experiences for guests. Many reviews highlight the comfort of the beds and the spaciousness of some rooms. Cleanliness in many aspects is often praised with mentions of rooms being clean and air conditioners functioning well. The facilities for handicapped guests also receive positive feedback for being well-prepared and accommodating.
However, several aspects of the rooms need improvement. Common complaints include old and musty-smelling furniture, a persistent humidity issue and inconsistent housekeeping services. Some rooms have been described as dark, dingy and small with a few reviewers noting a lack of deep cleaning and lingering odors from previous guests' food. Issues like no hot water, broken amenities and noise from adjacent housekeeping rooms have also been reported.
The décor is perceived as outdated and tasteless by some guests and there have been issues with maintenance such as clogged sinks, broken TVs and wet floors outside the elevator. Despite these drawbacks, the hotel’s central location next to the town plaza and the overall comfort of the rooms seem to contribute positively to the guest experience. For those sensitive to noise, rooms near street-facing windows or next to generators might be less desirable.
The general consensus on the beds at Mayaguez Plaza Hotel; SureStay Collection by Best Western leans towards comfort with numerous guests highlighting the beds as very comfortable or extremely comfortable. The pillows also received positive remarks for contributing to restful sleep. However, there were several critiques noting that some beds were too small or in need of replacement. Issues with bed size were noted by a few guests. Some complaints were also directed towards the quality of the sheets with mentions of them being worn out and not as fresh as expected. A handful of reviewers found the pillows too hard and a few guests suggested upgrading the mattresses to enhance the sleeping experience further. Despite these points, the hotel’s clean and comfortable accommodations generally left a favorable impression regarding bed comfort.
Mayaguez Plaza Hotel, part of the SureStay Collection by Best Western, has garnered high praise from guests predominantly for its outstanding cleanliness. Reviews consistently underscore the hotel's pristine environment, describing rooms as clean, very clean, super clean and fresh. The overall cleanliness extends beyond just the rooms with guests noting that the entire hotel, including facilities, is meticulously maintained.
The cleaning service is frequently commended for its attention to detail and excellence, contributing to a comfortable and welcoming atmosphere. Despite a few isolated incidents of dust, maintenance issues and occasional lapses in thoroughness, the overwhelming sentiment reflects a high standard of cleanliness. Friendly and helpful staff further enhance the experience, as does the well-maintained physical structure of the hotel.
There are minor critiques, such as some dated furniture and sporadic problems with room maintenance; however, these do not overshadow the general satisfaction with the hotel's hygienic standards. Overall, the Mayaguez Plaza Hotel is highly recommended for its clean and tidy accommodations, complemented by good service and a welcoming environment.
At the Mayaguez Plaza Hotel; SureStay Collection by Best Western, guests frequently commend the staff's remarkable friendliness and helpful nature. Visitors often highlight the excellent reception staff, praising their warm welcome and attentive service. The front desk employees are noted for their professionalism and superb customer service, often going the extra mile to provide alternatives and solve issues.
While mostly positive, there have been a few instances where individual staff members were perceived as stressed or dry in their interactions. Despite these isolated incidents, the overall sentiment reflects an extremely kind, serviceable and hospitable team. Housekeeping also receives high marks for maintaining cleanliness and providing exceptional service.
The hotel's management and supervisory team receive mixed reviews with a few guest experiences being less favorable. However, the commitment and dedication of the staff are evident, creating a generally positive atmosphere. The hotel's beautiful building and excellent location combined with the staff's dedication to service and kindness make a visit to Mayaguez Plaza Hotel a pleasant one for most travelers.
The WiFi at Mayaguez Plaza Hotel; SureStay Collection by Best Western elicited mixed feedback from guests. Some praised the WiFi for being good, indicating that it is possible to have a positive internet experience there. However, other guests reported issues such as sporadic connectivity, spotty reception and at times, no WiFi at all. Some rooms reportedly lack WiFi reception and there were mentions of the service being completely out of order during some stays. The hotel does provide WiFi facilities, but improvement may be needed to ensure consistent and reliable internet access for all guests.
When it comes to parking at Mayaguez Plaza Hotel; SureStay Collection by Best Western, guests find the experience highly satisfactory. The availability of nearby parking, combined with free on-site options, significantly enhances the convenience. Many visitors appreciate that parking is included and provided without any extra costs, a feature that adds tremendous value to their stay.
The parking facilities are praised for being comfortable and convenient. The availability of a guaranteed parking spot close to the hotel is particularly valued. Additionally, the on-site parking is described as excellent, fairly easy to access and well-maintained.
For those exploring the heart of Mayagüez, the location proves to be very practical with exclusive parking situated just steps away from the city's center. Even though there may be occasional construction, the overall perception of the parking facilities at this hotel remains positive.
Guests find the options reliable, praising the hotel for its good private parking and the assurance of always having a spot available, which is seen as priceless. Overall, the parking situation significantly contributes to a hassle-free and enjoyable experience at Mayaguez Plaza Hotel.
Located in the heart of Mayaguez, Mayaguez Plaza Hotel; SureStay Collection by Best Western proves to be a fantastic destination for families seeking a comfortable and enjoyable stay. The hotel has earned praise for its family-friendly environment, making it an excellent choice for family outings and trips. Guests consistently express their satisfaction with the hotel's accommodations, noting how it perfectly catered to their family's needs and ensuring a pleasant stay for all members, from young children to adults.
The hotel's superb location further enhances its appeal to families, offering easy access to various activities and attractions that promise a fun experience for everyone. Reviews highlight the great options available for breakfast with plenty of choices specifically catering to kids, making the morning meal an enjoyable start to the day.
Though some mention a lack of personal hygiene items, the overall ambiance and grand area of the hotel contribute significantly to the positive family experience. Guests repeatedly emphasize their desire to return with their families, underlining the hotel's role in providing memorable family vacations.
Mayaguez Plaza Hotel; SureStay Collection by Best Western offers a standard experience consistent with its three-star rating. Guests find the facilities and services to be average with the hotel delivering what is generally expected from a middle-tier establishment. Some aspects, however, fall short of expectations. The breakfast is considered mediocre with reports of a suspended breakfast machine causing inconvenience. Noise levels from outside and the hotel's electric plant, along with an occasional smell of dampness, detract from the stay. Operational hiccups, such as disorganized management and manually activated smoke detectors, also posed minor annoyances. Restroom cleanliness could see improvement and the hotel does not feature a swimming pool, which is a notable omission for some. Despite these drawbacks, the stay is deemed suitable for the price, aligning with the anticipated experience of a three-star hotel.
Mayaguez Plaza Hotel; SureStay Collection by Best Western, is praised for its incredible accessibility features, making it a strong choice for travelers with disabilities. Guests frequently highlight its super accessible nature, noting the hotel's handicap-friendly and handicap-accessible facilities. Despite one incident where a reserved accessible room was not available upon arrival, the overall consensus is that the hotel is very accommodating. Located in the heart of Mayaguez, the hotel offers convenient access to restaurants and local attractions, ensuring guests can easily explore the town. With features like an elevator and accessible parking, it meets the essential needs of those requiring mobility assistance.
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Location
Guests frequently emphasize the excellent, accessible location which places them steps away from the lively Mayaguez Public Square and notable historic sites. The neighborhood is described as vibrant and amenity-rich, featuring everything from bakeries and bars to entertainment venues, all within walking distance. Accessibility to other parts of the city is also a significant highlight with good parking facilities adding to its appeal.
In summary, for travelers looking to be at the center of activity with all essential services and attractions close at hand, the Mayaguez Plaza Hotel is described as an excellent, well-located option with a hospitable staff and comfortable amenities.
Breakfast
On the downside, several guests were disappointed by the limited options and early ending time, mentioning that items like eggs, cereals, yogurt and fruits were often missing. Issues were also reported with the freshness and temperature of the food and the breakfast sometimes ran out too quickly or was not replenished. Moreover, the unconventional snack-style breakfast provided on some occasions did not meet guests' expectations with granola bars, muffins and juice being the only options, leading to dissatisfaction particularly when expecting a full breakfast spread.
Overall, while some guests were pleased with the breakfast offerings and service, others felt improvements in variety, replenishment and timing were necessary to enhance the experience.
Rooms
However, several aspects of the rooms need improvement. Common complaints include old and musty-smelling furniture, a persistent humidity issue and inconsistent housekeeping services. Some rooms have been described as dark, dingy and small with a few reviewers noting a lack of deep cleaning and lingering odors from previous guests' food. Issues like no hot water, broken amenities and noise from adjacent housekeeping rooms have also been reported.
The décor is perceived as outdated and tasteless by some guests and there have been issues with maintenance such as clogged sinks, broken TVs and wet floors outside the elevator. Despite these drawbacks, the hotel’s central location next to the town plaza and the overall comfort of the rooms seem to contribute positively to the guest experience. For those sensitive to noise, rooms near street-facing windows or next to generators might be less desirable.
Beds
Cleanliness
The cleaning service is frequently commended for its attention to detail and excellence, contributing to a comfortable and welcoming atmosphere. Despite a few isolated incidents of dust, maintenance issues and occasional lapses in thoroughness, the overwhelming sentiment reflects a high standard of cleanliness. Friendly and helpful staff further enhance the experience, as does the well-maintained physical structure of the hotel.
There are minor critiques, such as some dated furniture and sporadic problems with room maintenance; however, these do not overshadow the general satisfaction with the hotel's hygienic standards. Overall, the Mayaguez Plaza Hotel is highly recommended for its clean and tidy accommodations, complemented by good service and a welcoming environment.
Staff
While mostly positive, there have been a few instances where individual staff members were perceived as stressed or dry in their interactions. Despite these isolated incidents, the overall sentiment reflects an extremely kind, serviceable and hospitable team. Housekeeping also receives high marks for maintaining cleanliness and providing exceptional service.
The hotel's management and supervisory team receive mixed reviews with a few guest experiences being less favorable. However, the commitment and dedication of the staff are evident, creating a generally positive atmosphere. The hotel's beautiful building and excellent location combined with the staff's dedication to service and kindness make a visit to Mayaguez Plaza Hotel a pleasant one for most travelers.
Wi-Fi
Parking
The parking facilities are praised for being comfortable and convenient. The availability of a guaranteed parking spot close to the hotel is particularly valued. Additionally, the on-site parking is described as excellent, fairly easy to access and well-maintained.
For those exploring the heart of Mayagüez, the location proves to be very practical with exclusive parking situated just steps away from the city's center. Even though there may be occasional construction, the overall perception of the parking facilities at this hotel remains positive.
Guests find the options reliable, praising the hotel for its good private parking and the assurance of always having a spot available, which is seen as priceless. Overall, the parking situation significantly contributes to a hassle-free and enjoyable experience at Mayaguez Plaza Hotel.
Family
The hotel's superb location further enhances its appeal to families, offering easy access to various activities and attractions that promise a fun experience for everyone. Reviews highlight the great options available for breakfast with plenty of choices specifically catering to kids, making the morning meal an enjoyable start to the day.
Though some mention a lack of personal hygiene items, the overall ambiance and grand area of the hotel contribute significantly to the positive family experience. Guests repeatedly emphasize their desire to return with their families, underlining the hotel's role in providing memorable family vacations.
3 Star
Accessible
No, Hotel Mayaguez Plaza, BW Signature Collection doesn't have any pool.
No, a spa isn't available at Hotel Mayaguez Plaza, BW Signature Collection.
No, Hotel Mayaguez Plaza, BW Signature Collection doesn't allow dogs.
Yes, parking facilities are available at Hotel Mayaguez Plaza, BW Signature Collection.
No, Hotel Mayaguez Plaza, BW Signature Collection doesn't have a gym.
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