Mazatlan, AV PASEO DEL PACIFICO 3407 MARINA MAZATLAN23.297027,-106.431797(Show on Map)
8.3
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Sleep Inn Mazatlan receives overall positive feedback from guests, particularly highlighting its favorable location, efficient and friendly staff and comfortable amenities.
The hotel's location is well-appreciated for its quiet surroundings and convenient access to the boardwalk and shopping malls. It offers easy highway access, making it suitable for work-related stays or stopovers. Guests find the proximity to breakfast spots, galleries and a large plaza advantageous. Parking security and cleanliness also contribute to guest satisfaction. While it is somewhat distant from Mazatlan's main tourist attractions and beaches, this is often seen as a benefit for those seeking a serene environment.
Breakfast at Sleep Inn Mazatlan is largely praised for the friendly service and tasty options, notably chilaquiles, eggs and beans. Although some guests note limited variety and occasional organization issues, many find the breakfast surpasses their expectations and appreciate the efficient service.
The rooms are a focal point of positive reviews, particularly for their comfortable beds and adequate amenities. Some guests experience issues with odors or occasional cleanliness lapses, but generally report a satisfactory stay with staff willing to resolve any problems.
Cleanliness comments are mixed with many guests acknowledging the consistently clean and well-maintained rooms and facilities. However, some criticisms point to inconsistencies, particularly in common areas and the pool, suggesting an area for improvement.
The hotel staff receive significant praise for their welcoming and attentive service. The receptionists and breakfast staff, in particular, are noted for their efficiency and friendliness, contributing positively to the guest experience. A few isolated concerns about reception service and kitchen staff hygiene do not overshadow the overall positive sentiment.
While the pool is appealing to some for its appearance, there are notable concerns regarding cleanliness, lack of amenities and maintenance. Guests suggest that improvements in these areas could enhance their overall enjoyment.
The beds at Sleep Inn Mazatlan are generally well-received with many guests commenting on their comfort and the good quality of rest they provide. Although a few guests report issues with bed condition and cleanliness, the majority find the beds contribute positively to their stay.
In summary, Sleep Inn Mazatlan offers a comfortable stay with a quiet and convenient location, friendly staff and satisfactory amenities, though there are some areas for improvement, particularly regarding cleanliness and breakfast variety.
Categories
Business
This hotel is listed among business hotels in Mazatlan. The Sleep Inn hotels usually offer standard business amenities.
Parking
This hotel offers free private parking on site, including free self-parking. Guest reviews specifically mention a secure parking lot, providing peace of mind for travelers with vehicles. Accessible parking is also available.
Accessible
Sleep Inn hotels typically offer accessible rooms and facilities, but it is recommended to contact the hotel directly to confirm specific details.
3 Star
This hotel features free WiFi and an outdoor pool. Free private parking is available on site. It offers a comfortable stay with essential amenities.
Pool
Outdoor Pool
Outdoor Pool
Room Types
Double RoomThis double room features air conditioning, a seating area and a TV with cable channels. The unit offers 2 beds.
Queen Room - Non-SmokingThis double room features air conditioning, a seating area and a TV with cable channels. The unit offers 1 bed.
Twin Room - Non-SmokingThe unit has 11 beds.
Guest Reviews
8.3
Very Good
Review Summaries
Location
The Sleep Inn Mazatlan enjoys a favorable location according to many guests. It is situated in a quiet area with easy access to the boardwalk and nearby shopping malls. The hotel's proximity to the highway makes it convenient for those who are commuting for work or on a stopover trip. Guests appreciate the cleanliness and security, especially in the parking area. The location is also noted for being close to places to eat, particularly for breakfast, as well as galleries and a large plaza nearby.
While the hotel is a bit far from Mazatlán's central attractions and beaches, many visitors found its location ideal for their specific needs, whether it was work-related or for its overall quiet and comfortable environment. The good value, convenient access and excellent breakfast further enhance the positive aspects of its location. For some, the presence of a nearby taco stand added to the appeal. Overall, the location of Sleep Inn Mazatlan is well-regarded for its practical benefits, despite being distant from the main tourist hotspots.
Breakfast
The breakfast experience at Sleep Inn Mazatlan presents a mixture of views, but several positive aspects stand out. Guests appreciate the friendliness and efficiency of the breakfast staff, which contributes to an enjoyable start to the day. Many have found the breakfast delicious and often describe it as very good or exceeding their expectations. Specific mentions of good chilaquiles, eggs, beans and a variety of options like cereal, yogurt and juice indicate that the offerings are appreciated by some guests. The facilities and service of the hotel are generally characterized as clean and excellent. However, there are notable criticisms regarding the organization and variety of the breakfast. Common concerns include the lack of diversity in dishes, limited options for coffee flavors and the monotony of the food choices offered daily. Some guests have expressed that the portions served are small and the breakfast area can become quite crowded, leading to long waits. Others feel that the breakfast is not in line with the offerings of other hotels in the same category. The breakfast closing early is another point of contention. Despite these drawbacks, some guests still regard the breakfast as good and up to their expectations.
Rooms
Sleep Inn Mazatlan offers comfortable rooms with beds highly praised for their excellent comfort. Guests often mention that the rooms are well-equipped with everything one might need for a pleasant stay. Breakfast is noted to be very tasty, adding to the overall positive experience.
However, several reviews highlight issues with room odors, often describing smells of dampness and drainage. Some guests reported their rooms being small, lacking in natural light or needing more lighting overall. Instances of stained sheets, dirty rooms and leaking air conditioning were also mentioned. Despite these drawbacks, the staff received compliments for their friendliness and willingness to remedy problems such as changing rooms when necessary.
Beds
Guests of Sleep Inn Mazatlan provide mixed feedback regarding the beds at the hotel. Many guests find the beds to be comfortable, often commenting on the quality of rest achieved. Phrases such as "comfortable beds" and "mattresses are very comfortable" are frequently highlighted. Additionally, some guests appreciate the spaciousness of the bathrooms and other amenities like the stable network and bottled water.
However, there are also comments about the mattresses being a bit hard and a few guests mention issues with the bed's condition, describing them as worn out or uncomfortable. Cleanliness concerns were noted by some, pointing out long hair between the sheets and a lack of base sheets. Despite these few negative comments, the overall consensus leans towards guests finding the beds to be a key positive aspect of their stay at Sleep Inn Mazatlan.
Cleanliness
The reviews for Sleep Inn Mazatlan present a mixed picture regarding the cleanliness of the hotel. Many guests highlight that the rooms and facilities are consistently very clean and well-maintained. Positive comments often mention the good service from the staff and the overall comfort provided by clean and tidy rooms. Guests particularly appreciate the pleasant and comfortable environment the cleanliness offers, enhancing their stay.
However, there are numerous criticisms pointing to significant issues. Some guests report dirty hallways, stained carpets and inadequately cleaned rooms upon arrival, including details like puddles of water in bathrooms and hairs on the beds. The dining area and pool also receive negative remarks about cleanliness with some suggesting a lack of sufficient cleaning staff.
Despite the positive feedback on the cleanliness of the rooms and some facilities, there are concerns about the general upkeep and detailed cleaning in certain areas of the hotel. This suggests inconsistency in maintaining the hotel's cleanliness standards.
Staff
At Sleep Inn Mazatlan, guests frequently highlight the positive and welcoming demeanor of the staff. They often mention the excellent service provided, particularly noting the friendliness and attention received throughout their stay. Receptionists and other staff members are frequently described as kind, accommodating and attentive. Moreover, the breakfast staff is singled out for their friendliness and the general cleanliness of the facilities, coupled with good treatment from staff, enhances the overall experience.
However, not all feedback is unanimous. Some reviews reflect dissatisfaction with reception, labeling their service as poor. Additionally, instances of the kitchen staff being unwell have been mentioned, raising hygiene concerns despite mask usage.
Overall, the hotel staff is praised for their hospitality and willingness to assist, creating a generally positive environment for visitors.
Pool
The pool at Sleep Inn Mazatlan has received mixed feedback from guests. While some appreciated its pleasant appearance, others expressed concerns about its cleanliness, citing dirty water and even small animals. Additionally, there were comments about the lack of amenities, such as shade, sufficient seating and heating. Some guests mentioned that the pool area was overcrowded or under maintenance during their stay, which detracted from their experience. Overall, while the pool has potential, improvements in cleanliness, amenities and maintenance are needed to enhance guest satisfaction.
FAQ
Yes, Sleep Inn Mazatlan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sleep Inn Mazatlan.
No, Sleep Inn Mazatlan doesn't allow dogs.
Yes, parking facilities are available at Sleep Inn Mazatlan.
