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Afaq Al Mashaeir Hotel

Mecca , Al Rawdah District, Al Masjid Al Haram Road (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAfaq Al Mashaeir Hotel receives generally positive reviews, primarily due to its strategic location and exceptional cleanliness. Situated conveniently close to historic sites like the Haram, the hotel offers a picturesque view of Mount Nur and benefits from a 24-hour shuttle service, ensuring guests have easy access to key destinations. The nearby restaurants, markets, and ample parking further enhance its appeal, with complimentary transportation to the mosque mitigating concerns about any distance. However, some guests note the importance of planning for effective transport options during visits.

In terms of amenities, the hotel excels in maintaining high standards of cleanliness that many guests find comparable to a five-star establishment. The rooms, though clean and well-lit, are often described as small, with narrow bathrooms and occasional issues regarding insulation and mattress comfort. The staff, praised for their professionalism and warmth, add a welcoming atmosphere, often recognized for their outstanding service, particularly at the reception.

Breakfast options are varied, as the hotel does not universally include breakfast with all stays. Guests can access the buffet for an additional fee, and while the full-service restaurant is absent, a cozy coffee shop is available for lighter fare. The hotel maintains a reliable Wi-Fi connection in the lobby, though it can be inconsistent in the rooms, necessitating planning for visitors who require continuous access.

The hotel is family-friendly, providing a satisfactory experience for those on religious pilgrimages. Family suites, while meeting general expectations, offer only one bathroom, and shuttle wait times can occasionally be lengthy. Parking facilities are consistently praised for their organization and cleanliness, despite infrequent reports of odors.

Overall, Afaq Al Mashaeir Hotel is a recommended choice for visitors seeking a clean, convenient base with a welcoming staff, though there are areas, such as room size and bedding comfort, that could benefit from improvement.
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About Afaq Al Mashaeir Hotel

License: 10006943

Guest Reviews

Location

The Afaq Al Mashaeir Hotel offers a strategic and convenient location for visitors seeking proximity to the Haram and other significant sites. Guests appreciate the picturesque view of Mount Nur and the availability of 24-hour transportation service which ensures a smooth journey to the mosque. The hotel's vicinity to restaurants and markets, coupled with nearby parking and consistent shuttle buses, adds to its appeal. Visitors frequently commend the hotel's cleanliness and the friendly, accommodating staff. While some reviews mention the hotel being somewhat distant from the sanctuary, the efficient and regular bus service every half hour helps mitigate this. Overall, the combination of location, cleanliness, and exceptional transportation options make this hotel a favorable choice for those visiting the holy site.

Breakfast

Afaq Al Mashaeir Hotel offers a breakfast experience that seems to be nuanced, catering primarily to certain guest preferences. While some guests enjoy a special breakfast with the stay, others mention the absence of breakfast as a notable aspect of their experience. A unique setup appears to be in place with breakfast being free for specific groups, however, all guests can access the buffet for an additional fee, which many find satisfactory. A notable highlight is the quality of food available in the restaurant, despite the lack of a dedicated breakfast service. It's important for potential visitors to be aware that a full-service restaurant is not available, but there is a cozy coffee shop in the reception that might serve lighter fare. Overall, while breakfast isn't universally included, the hotel provides ample transport and basic food facilities, allowing for a convenient stay.

Rooms

Visitors to Afaq Al Mashaeir Hotel have provided a mixed bag of feedback regarding their room experiences. On the positive side, guests frequently praised the cleanliness of the rooms, with some even noting that their room met the standards of a five-star hotel. The hotel's facilities were considered excellent, and the lighting and air conditioning were highlighted as particularly effective. Additionally, the location and accessibility of the hotel, along with special parking spaces and complimentary transportation to the Haram, were appreciated by guests.

However, several areas raised concerns among visitors. Many reviews pointed out that the rooms are quite small and the bathrooms narrow, which could be restrictive for those seeking a more spacious environment. Issues with room insulation were noted, and there were consistent complaints about the comfort of the mattresses. Housekeeping services were seen as lacking, with multiple guests frustrated by the infrequent cleaning schedule and poor room service. Despite the positive mentions of staff attitude and the good price-quality ratio, these drawbacks significantly impacted some guests' overall experience at the hotel.

Beds

Afaq Al Mashaeir Hotel offers varied experiences when it comes to its bedding and linen services. While cleanliness is often praised, with linens being fresh and accompanied by pleasant aromas, comfort seems to be a point of contention for guests. Many reviews highlight issues with the beds being uncomfortably hard, and the quality of mattresses receiving criticism for being less than ideal. Some guests have noted encountering awkward arrangements, such as two single beds pushed together. Despite the cleanliness, overall comfort tends to fall short, suggesting an area that could benefit from improvement. The pillows, like the mattresses themselves, have been described as firm, which may not suit everyone's preferences.

Cleanliness

Afaq Al Mashaeir Hotel has consistently impressed guests with its outstanding cleanliness, making it a standout choice for travelers. Visitors frequently highlight the immaculate state of the rooms, beds, and overall environment. The hotel's housekeeping team seems to maintain an excellent standard, ensuring a pleasant experience for all guests. In addition to the spotless rooms, the hotel's organization and tranquility are often noted, contributing to a comfortable and serene stay. The hotel's efficient shuttle service to the holy site and ample free parking also add to its appeal, enhancing convenience for those on pilgrimage. The recurring theme of clean and well-maintained facilities makes the Afaq Al Mashaeir Hotel a highly recommended option for those seeking comfort and hygiene in Mecca.

Staff

The staff at Afaq Al Mashaeir Hotel are often praised for their warmth and professionalism, with several reviews highlighting the exceptional service at the reception. Visitors commonly commend the courtesy and respectful interactions from the staff, particularly mentioning individuals such as Professor Shadi and Ali Al-Qahtani for their remarkable professionalism and eagerness to assist guests. Notable mentions also include employees like Ammar, Mohamed, and Muhannad for their attention and cooperation.

Guests appreciate the friendly and polite demeanor of the staff, which contributes to a welcoming atmosphere. The reception team is recognized for their outstanding behavior and effective handling of customer requests, displaying top-notch ethics and expertise. Reviews also emphasize the cleanliness and fragrance of the hotel, attributing this to the attentive management and staff dedication.

However, some contrast is noticed between the morning and night staff, with a few guests noting a lack of helpfulness in certain situations. Overall, while occasional shortcomings in responsiveness are mentioned, the general consensus reflects an excellent service and an accommodating, respectful team that leaves a positive impression on hotel visitors.

Wi-Fi

Afaq Al Mashaeir Hotel offers a reliable Wi-Fi connection predominantly in the lobby area, making it a good spot to stay connected while enjoying the ambiance. However, guests have noted that the internet connection tends to be weaker and sometimes unavailable in the rooms, which might require visitors to plan accordingly if needing consistent access. The lobby remains the most dependable location for Wi-Fi use, allowing guests to catch up on emails or social media while taking a break from their day.

Parking

Afaq Al Mashaeir Hotel offers guests a reliable parking experience, providing both on-site parking and additional spaces in the surrounding area. Visitors appreciate the cleanliness and organization of the multi-floor parking facility, highlighting its availability and special provisions for guests. The hotel ensures ample free parking, accommodating private cars and shuttle buses headed to the nearby holy site. While overall cleanliness in the parking area is praised, a minor note suggests there might be occasional odors. Nonetheless, the hotel's parking options contribute positively to an overall satisfactory stay.

Family

Afaq Al Mashaeir Hotel appears to cater well to families, offering a comfortable stay with a focus on cleanliness and welcoming staff. Guests find the hotel to be a pleasant option for family visits, including for those coming for religious pilgrimages like Umrah. The convenience of a shuttle service to the Haram enhances the overall experience, although there seems to be an issue with the return service, sometimes requiring long waits. The family suites meet general expectations, though potential guests should be aware that there is only one bathroom in these accommodations. Despite a few logistical challenges, families generally find the hotel satisfactory for their needs.

No, Afaq Al Mashaeir Hotel doesn't have any pool.

No, a spa isn't available at Afaq Al Mashaeir Hotel.

No, Afaq Al Mashaeir Hotel doesn't allow dogs.

Yes, parking facilities are available at Afaq Al Mashaeir Hotel.

No, Afaq Al Mashaeir Hotel doesn't have a gym.

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