Hotels in Mecca

Makkah Clock Royal Tower, A Fairmont Hotel

Hotel in Mecca

8.8

Excellent

From $235

$

Info Summary of reviewsThe Makkah Clock Royal Tower, A Fairmont Hotel is highly praised for its superb location with guests calling it the best location for those visiting for Umrah. The hotel is conveniently located right across from the Haram and provides beautiful views of the holy site. The breakfast buffet has received mixed reviews with some guests finding it basic while others describe it as fantastic with a lot of options. The well-maintained rooms are clean, spacious and feature good-sized bathrooms with immaculate cleanliness being a significant advantage of this hotel. The hotel is generally quite clean and well-maintained with guests noting that the rooms are immaculately clean and tidy. The professional and friendly staff are a highlight of the hotel, always willing to help with fast and excellent service. The hotel boasts comfy rooms with super comfy mattresses that guarantee a good night's sleep. Despite some guests feeling that it is not currently a true 5-star property, the overall experience is superb with guests finding the hotel fantastic and fruitful for their 5-star stay in Makkah.
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Al Shohada by Palm Rich Makkah

Hotel in Mecca

8.4

Very Good

From $107

$

Info Summary of reviewsAl Shohada by Palm Rich Makkah has garnered significant praise for its prime location, offering guests easy access to the Haram with just a short walk ranging from 3 to 15 minutes. This convenience is highly appreciated by visitors, enhancing their stay in Makkah. The cleanliness of the hotel and the comfort provided by its accommodations are also frequently commended. The staff, noted for their friendliness and helpfulness, contribute greatly to the positive experience, although the hotel does feel dated and can be crowded at peak times.

The breakfast at Al Shohada by Palm Rich Makkah receives mixed reviews. While many guests find it delightful, varied and well-suited for different eating styles, particularly during Ramadan, others feel it falls short of five-star expectations. The early end time and occasional additional charges for breakfast have been a source of dissatisfaction. The dinner, on the other hand, is more favorably reviewed with the quality and variety of the buffet praised, particularly for Iftar and Suhoor during Ramadan. Despite some concerns about high prices and limited options for other meals, the overall dining experience is positive.

Rooms at Al Shohada by Palm Rich Makkah are appreciated for their spaciousness and cleanliness, contributing to a comfortable stay. The large, clean rooms and comfortable beds receive regular positive feedback, though some guests note that the furnishings and bathrooms are outdated and maintenance issues can occasionally arise. Despite these minor problems, the overall impression remains positive, emphasizing the clean and spacious accommodations and helpful staff.

Cleanliness is a standout feature with many guests noting the meticulous upkeep of rooms and common areas. However, rare issues with bathroom cleanliness and housekeeping delays are mentioned.

The staff at Al Shohada by Palm Rich Makkah receive high praise for their professionalism and courteous service, significantly enhancing the guest experience. Notable mentions of specific staff members highlight the personal touch provided. Even during busy times, the staff manage to fulfill requests promptly, although occasional slow service and communication issues during peak periods are reported.

The WiFi service at the hotel is a common source of dissatisfaction with frequent complaints about weak and unreliable internet connections. Improvements in this area are suggested to meet guest expectations.

Parking at the hotel is convenient and safe, though the cost of 50 riyals per day and higher rates during peak times, is seen as excessive by some guests. Transparent pricing and possibly reducing the fees could improve guest satisfaction.

For families, the hotel offers suitable accommodations with connecting rooms and suites. However, the facility’s age may pose challenges for children or those with mobility issues.

The beds are generally found to be comfortable, contributing to a relaxing stay. However, opinions on mattresses and pillows vary with some guests finding them uncomfortable and in need of an upgrade.

While the hotel is positioned as a five-star establishment, some guests feel it does not fully meet this standard with particular criticism aimed at the breakfast quality and overall service. Despite this, the luxurious ambiance, cleanliness and comfort are often praised, suggesting that, while not a true five-star experience, it remains a posh and refined option offering good value for its location.
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Movenpick Hotel & Residences Hajar Tower Makkah

Hotel in Mecca

8.4

Very Good

From $166

$

Info Summary of reviewsThe Movenpick Hotel & Residences Hajar Tower Makkah is highly praised for its strategic and convenient location, which places guests just a short walk from the Haram, making it ideal for worshippers, including elderly visitors. Its setting within the Clock Tower complex provides easy access to shops and restaurants and rooms with views of the Kaaba enhance the experience, making it a top choice for visitors aiming to stay close to the holy site.

The breakfast experience garners appreciation for the excellent quality and variety of food with multiple dining options ensuring ample seating even during busy times. However, some guests feel that the menu could benefit from more creative options and better quality control, especially regarding freshness and maintenance during peak hours.

Dinner at the hotel's Hajar restaurant receives generally positive feedback, especially for the Iftar buffet, which is enjoyed by many guests. The variety and quality of food meet expectations, though some guests suggest a need for greater variety and improvement in food quality consistency. The friendly and supportive staff, particularly individuals like Abdul Sattar, enhance the dining experience.

Rooms at the Movenpick Hotel & Residences Hajar Tower Makkah are noted for their spaciousness and comfort with many offering stunning views of Al Haram and the Kaaba. However, signs of aging such as outdated furniture and worn carpets, along with occasional issues like unpleasant smells and noise, are common concerns. Housekeeping receives positive feedback for cleanliness and efficiency, though some areas, particularly bathrooms and carpets, need deeper cleaning.

The hotel generally maintains a high standard of cleanliness with rooms and public areas kept tidy and neat. However, some guests note the need for better cleaning standards, particularly in bathrooms and older furnishings.

Staff hospitality and professionalism are standout features with many team members praised for their friendliness and helpfulness. Notable mentions go to individuals like Abdullah Al Ansari and Mr. Tirki for their exceptional service. While occasional reports mention slow responses or less satisfactory interactions, the overall sentiment towards the staff is positive.

WiFi services receive mixed reviews with some guests finding the connection stable and strong, while others report it as weak and unreliable. Improvements in this area are recommended to meet guest expectations.

Parking facilities are available but are often described as challenging to access and expensive. Valet service is provided but can be lengthy and some guests feel pressured to use third-party services. A general lack of parking space further complicates the situation.

The hotel is well-suited for families, offering spacious rooms and excellent service tailored to families with children. Connected rooms and special requests like cribs are well-handled, creating a comfortable and family-friendly environment. Minor issues like soundproofing and check-in wait times are outweighed by the overall positive aspects.

Beds are generally comfortable with many guests noting a good night's sleep. However, issues like old linens, firm mattresses and occasional bed bugs are pointed out by some guests.

Overall, the Movenpick Hotel & Residences Hajar Tower Makkah offers a combination of comfort, prime location and friendly service that makes it a favored choice for visitors to Makkah, despite areas that need improvement to match its five-star rating.
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Sheraton Makkah Jabal Al Kaaba Hotel

Hotel in Mecca

8.4

Very Good

From $116

$

Info Summary of reviewsSheraton Makkah Jabal Al Kaaba Hotel offers a generally high-quality experience, especially in terms of its advantageous location and exceptional staff service. The hotel's proximity to the Haram, being just a 5 to 15-minute walk away, makes it ideal for pilgrims seeking convenient access to holy sites. However, the climb up the hill and ongoing construction nearby can pose challenges, particularly for elderly guests and those with mobility issues.

The cleanliness of the hotel is consistently praised with rooms, bathrooms and shared spaces being well-maintained and hygienic. This attention to cleanliness greatly enhances the overall guest experience. The rooms themselves are a mixed bag; while some guests find them small, many are pleased with upgrades to spacious suites featuring modern amenities and comfortable beds. Despite occasional issues with outdated rooms and inconsistent room service, the majority of guests report a comfortable stay with potential for room upgrades.

The hotel's breakfast evokes mixed reactions. While many guests enjoy the variety and quality of the offerings, including both Arabic and international dishes, others criticize the breakfast for being overpriced, lacking in variety and suffering from service inefficiencies. Dinner options also receive mixed reviews; some guests appreciate the buffet spreads, while others find the food quality and variety lacking.

Staff at Sheraton Makkah Jabal Al Kaaba Hotel are frequently commended for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. Specific employees are often highlighted for exceptional service, contributing to a welcoming atmosphere that guests appreciate.

Despite some criticisms, such as slow and unreliable WiFi and the challenging incline to reach the hotel, the overall sentiment is positive. The hotel is also noted as being family-friendly, offering spacious and clean accommodations suitable for those traveling with children. The comfortable beds and high-quality sheets further enhance the guest experience, ensuring restful stays.

While some aspects, such as the lack of certain amenities like a gym or parking space, may not fully align with a five-star rating, the majority of guests find the hotel to be a high-standard establishment. The combination of its excellent location, cleanliness, service and comfortable accommodations make Sheraton Makkah Jabal Al Kaaba Hotel a recommended option for visitors to Makkah.
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Anjum Makkah Hotel

Hotel in Mecca

9.4

Excellent

From $119

$

Info Summary of reviewsAnjum Makkah Hotel receives glowing reviews for its prime location, just a few minutes' walk from Masjid Al-Haram, which makes it an ideal choice for religious pilgrims. Guests appreciate the convenience of the proximity, enhancing their spiritual experience and making it easy to attend prayers, especially for elderly visitors or those with mobility challenges. The hotel's location also provides easy access to shopping areas and transportation options. The views of the Haram from the rooms are a standout feature, adding to the overall ambiance of the stay.

The breakfast offerings at the hotel are well-received with guests praising the buffet's diverse and delicious spread. Despite some calls for greater variety and freshness, the breakfast is generally viewed as satisfying and contributes positively to the dining experience. Dinner, although mixed in reviews, receives commendation for its variety and quality in certain dishes with particular praise for the biryani. Room service is noted as exceptional, adding to the convenience for guests.

Rooms at Anjum Makkah Hotel are widely praised for their cleanliness, spaciousness and comfort. Guests appreciate the well-maintained spaces, comfortable beds and beautiful views of the Haram. Although some find the room sizes a bit small for larger parties, the overall feedback highlights the excellent housekeeping and service standards.

Cleanliness throughout the hotel is consistently highlighted as a strong point with guests frequently praising the immaculate condition of rooms and common areas. The cleaning staff receive high marks for their diligent and prompt service, maintaining a tidy and pleasant environment.

The staff at Anjum Makkah Hotel are a significant asset, often highlighted for their friendliness, professionalism and dedication to guest satisfaction. Key staff members such as the duty manager and housekeeping personnel receive special mentions for their exceptional service. While there are occasional mentions of service issues during peak times, the overall sentiment reflects a dedicated team focused on delivering an excellent guest experience.

WiFi at the hotel receives varied feedback with some guests experiencing stable and fast connections, while others encounter slow speeds and inconsistent coverage. This suggests room for improvement in ensuring reliable internet service throughout the hotel.

The hotel is highly regarded as a family-friendly establishment, offering spacious rooms and attentive service that make it feel like a home away from home. The convenient location and thoughtful amenities cater well to families, enhancing their overall experience.

Beds at Anjum Makkah Hotel are generally praised for their comfort, contributing to a restful stay. Guests appreciate the clean and well-arranged bedding, although there are occasional mentions of bed sizes being smaller than expected.

As a five-star hotel, Anjum Makkah delivers a largely luxurious experience with excellent food, high-quality amenities and top-notch service. While there are isolated mentions of some areas falling short of five-star expectations, the overall experience aligns well with the hotel's rating, making it a top choice for luxury stays in Mecca.

Business travelers also give positive feedback, commending the hotel's professionalism, business facilities and strategic location. The quiet spaces and reliable WiFi cater well to the needs of work travelers, further enhancing the hotel's appeal.

In summary, Anjum Makkah Hotel offers a highly satisfactory stay with its excellent location, comfortable rooms, attentive staff and strong focus on cleanliness. The breakfast and overall dining experience, combined with the hotel's family-friendly and business-friendly amenities, make it a top choice for visitors to Mecca.
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Makarem Ajyad Makkah Hotel

Hotel in Mecca

8.3

Very Good

From $130

$

Info Summary of reviewsMakarem Ajyad Makkah Hotel enjoys praise for its exceptional location, being just a short walk from the Masjid Al Haram. This makes it a highly convenient option for pilgrims. The flat and straightforward path to the mosque, along with its proximity to major gates such as the Ajyad Gate and King Abdulaziz Gate, adds to its appeal. The area's bustling atmosphere with shops and markets nearby, enhances the overall stay.

The breakfast service at the hotel garners mixed feedback. Many guests find it outstanding, delicious and comparable to Michelin standards with its wide variety of dishes. However, some guests feel the menu is repetitive and criticize the crowded dining areas. Dinner, especially the iftar and suhoor meals during Ramadan, receives more consistent praise for its variety and quality, although some note occasional issues with food running out or limited selection.

The rooms are frequently described as clean, spacious and comfortable with modern design and well-maintained facilities. Guests particularly appreciate the large beds and the overall cleanliness of the rooms. Nonetheless, some find the rooms narrow or outdated and there are occasional reports of cleanliness lapses.

Cleanliness is a strong point for the hotel with many guests praising the daily housekeeping and the modern, well-maintained premises. However, some have noted specific areas needing improvement, like older carpets and detailed cleaning in certain spots.

The staff at Makarem Ajyad Makkah Hotel are often highlighted for their friendliness, professionalism and helpfulness. Many guests appreciate the exceptional service from housekeeping and the prompt assistance from the concierge and restaurant staff. While there are occasional mentions of the reception staff appearing overwhelmed, the overall sentiment towards the staff is positive.

Wi-Fi service evokes mixed reactions; while some guests report a strong and reliable internet connection, others face issues with frequent disconnections and poor signals in certain areas.

The hotel is well-regarded for its family-friendly environment, offering spacious rooms and accommodating staff who ensure a comfortable stay for families, particularly those with young children. Its location and amenities cater well to family needs, though the hotel can get crowded during peak seasons.

Beds are generally described as comfortable and spacious, contributing to a good night's sleep for most guests, despite minor complaints about mattress firmness or pillow height.

While Makarem Ajyad Makkah Hotel is considered a five-star establishment with its exceptional location and service, some areas such as cleanliness and breakfast quality need improvement to consistently meet five-star standards.
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Al Marwa Rayhaan by Rotana - Makkah

Hotel in Mecca

8.4

Very Good

From $162

$

Info Summary of reviewsAl Marwa Rayhaan by Rotana - Makkah is widely celebrated for its exceptional location, offering guests unparalleled proximity to the Haram with just a short walk to the holy mosque. This convenience, coupled with easy access to nearby shopping, dining options and various services within the Clock Tower, makes it an appealing choice for pilgrims. Guests also rave about the scenic views of the Haram and the Kaaba from their rooms, which enrich their spiritual experience.

The hotel's breakfast offerings are a major highlight with guests frequently praising the extensive variety and deliciousness of the buffet. The dining experience overall receives high marks with Iftar, Sohor and dinner offerings noted for their quality and variety. The presence of chefs on-site during meal times ensures fresh and tasty dishes, complemented by the delightful ambiance of the restaurant with views of the Kaaba.

Rooms at the hotel are often described as spacious and clean with many enjoying excellent views. Housekeeping staff are especially noted for their dedication to maintaining cleanliness. However, some guests mention that the rooms and furnishings appear outdated and in need of refurbishment. Despite these concerns, the proximity to the Haram and the overall tidiness of the rooms are significant positives.

Cleanliness in general receives mixed reviews with many appreciating the well-maintained environment, while others report inconsistencies in room and bathroom cleanliness. Issues such as cigarette smoke odors and dusty carpets are areas highlighted for improvement.

The hotel's staff are consistently praised for their friendliness and efficiency with specific staff members frequently mentioned for their exceptional service. This high level of professionalism and welcoming atmosphere significantly contributes to the positive guest experience.

The free wifi service is functional and generally meets the basic needs of most guests, though some concerns about signal strength and consistency in certain areas of the hotel are noted.

Parking facilities, while available, draw mixed reactions due to high fees, limited spots and cleanliness issues. The valet service, however, is appreciated for its efficiency.

Families find the hotel exceptionally accommodating with spacious suites, convenient check-in procedures and a safe, comfortable environment. The hotel's quiet atmosphere and proximity to the Haram make it a favored choice for family stays.

The quality of beds receives mixed feedback with comfort and cleanliness occasionally falling short of expectations. Improvements in bed quality and maintenance could enhance overall guest satisfaction.

While the hotel receives praise for its facilities and service as being worth the price, a few recurring concerns, such as the need for room updates and better bed maintenance, somewhat temper the perception of a five-star experience. Nevertheless, Al Marwa Rayhaan by Rotana - Makkah remains a popular choice, particularly for its outstanding location and dedicated staff.
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Raffles Makkah Palace

Hotel in Mecca

9.3

Excellent

From $348

$

Info Summary of reviewsRaffles Makkah Palace is a luxurious and sophisticated five-star hotel that offers exceptional service and attention to detail. Guests have praised the hotel's prime location with easy access to the Haram and breathtaking views of the Kaaba. The breakfast buffet is excellent with a wide range of options and attentive staff. The rooms are spacious, modern and clean with some offering panoramic views of the Kaaba. The staff are friendly, professional and efficient, providing quick and attentive service. The hotel is suitable for families with children and guests with disabilities will find it accessible. The hotel is also a great option for business travelers with facilities and services that meet high expectations. Overall, Raffles Makkah Palace is a luxurious and comfortable hotel that is highly recommended for anyone visiting Makkah.
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Le Meridien Towers Makkah

Hotel in Mecca

9.1

Excellent

From $59

$

Info Summary of reviewsLe Meridien Towers Makkah stands out for its strategic and convenient location, praised for its proximity to the Holy Al Haram Mosque and efficient shuttle services operating around the clock, a major draw for pilgrims. Guests appreciate the hotel’s peaceful and clean environment, slightly removed from the main hustle yet well-connected via traffic-free tunnels. The availability of parking spaces and nearby local shops further enhance guest convenience.

Breakfast at the hotel is noted for its diverse and varied selections, catering to different tastes with excellent service. However, some guests feel there is room for improvement in the variety and organization of the offerings. Dinner presents a mixed experience: While many guests praise the dining options and quality, some express concerns about food variety, service quality and cost. Despite this, the restaurant arrangement and affordability, especially for families, are valued.

Rooms at Le Meridien Towers Makkah receive high marks for spaciousness and comfort. Reviews frequently highlight their size, cleanliness, modern amenities and multiple bathroom arrangements, making them ideal for families and larger groups. Some occasional issues with maintenance and cleanliness have been noted, yet the overall guest experience remains positive.

The hotel shines in terms of cleanliness, thanks to diligent housekeeping and well-maintained public areas. The staff are frequently described as exceptionally friendly, helpful and courteous, contributing to a welcoming atmosphere. Specific staff members receive commendations for their outstanding service, although some areas, such as the reception, could benefit from improvements to handle guest volumes more efficiently.

WiFi services at the hotel, however, draw mixed reviews with many guests noting issues with connectivity and speed. This is an area where substantial improvement is needed.

Free parking is a plus, though the parking facility can be congested and challenging to navigate. Despite these drawbacks, the frequent shuttle service mitigates parking inconveniences for guests.

For families, Le Meridien Towers Makkah is highly recommended, offering spacious and clean rooms, friendly staff and convenient amenities, making it an excellent choice for family visits, especially for Umrah. The hotel manages to create a homely and safe environment, ensuring a comfortable stay for guests of all ages.

Beds receive a generally positive reception for comfort, although some guests highlight issues with cleanliness and bed arrangement. Quality linens and soft pillows contribute to a restful stay for many.

Overall, while Le Meridien Towers Makkah boasts many facets worthy of a five-star rating, such as ambiance, service and comfort, certain areas like WiFi connectivity, breakfast variety and reception efficiency reflect opportunities for further enhancement to fully meet the high expectations associated with the prestigious rating. The hotel's excellent location, spacious and comfortable rooms and friendly staff make it a preferred choice for visitors to Makkah.
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InterContinental Dar Al Tawhid Makkah by IHG

Hotel in Mecca

8.8

Excellent

From $330

$

Info Summary of reviewsThe InterContinental Dar Al Tawhid Makkah by IHG, is a top-rated luxurious hotel located just steps away from the Haram mosque area, making it the perfect location for a spiritual or leisurely vacation. Guests rave about the convenience of being able to walk straight to the Kaaba, making it an ideal location for elderly travelers and families. The hotel offers a wide range of dishes to cater to all tastes with a great variety that even includes creatively crafted meals. The rooms are spacious with a great view of the Haram, despite the outdated furniture in some rooms. The hotel has received high praise for its cleanliness and good organization from guests. The staff is incredibly friendly and helpful, ensuring your stay is comfortable. Families traveling with children have particularly appreciated the staff at the kids' club. The hotel's facilities are technologically advanced and demonstrate a perfect harmony of modernity and luxury. Overall, guests recommend this hotel for an exceptional and unforgettable experience.
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Emaar Grand Hotel

Hotel in Mecca

7.9

Good

From $63

$

Info Summary of reviewsEmaar Grand Hotel in Mecca enjoys an excellent location on Ibrahim Khalil Street, praised for its proximity to the Haram, being just a convenient 10-minute walk to the Masjid Al-Haram and the Kaaba. The vibrant surroundings include shops and restaurants, delighting guests with accessibility and ease, especially for families needing to manage short walking distances with children.

The breakfast at Emaar Grand Hotel is largely well-received, noted for its quality, freshness and variety. The generous buffet caters to a range of tastes, earning descriptors such as excellent and magnificent. Despite some critical remarks about the repetition and limited variety, the overall sentiment is positive regarding the breakfast experience.

Dinner reviews, however, are mixed with some guests complimenting the meal variety and quality, while others highlight areas needing improvement. Nonetheless, satisfactory and tasty experiences seem to be a common finding.

Rooms at Emaar Grand Hotel are generally comfortable, clean and spacious with particular praise for the beds and luxurious bathrooms. However, some discrepancies arise with room sizes when accommodating larger groups and occasional plumbing issues. The hotel needs to manage these aspects to consistently meet the expectations of a five-star establishment.

Cleanliness is a standout feature with most guests commending the tidy rooms and common areas, maintained through robust daily housekeeping. Friendly and cooperative staff significantly add to the overall positive atmosphere, providing an appreciated level of service, though occasional instances of uncooperativeness were mentioned.

The WiFi service at the hotel faces criticism due to instability and slow speeds, highlighting an area for improvement. Additionally, parking incurs a daily fee which some guests believe should be complimentary given the hotel’s rating.

Families find the Emaar Grand Hotel accommodating, especially due to its proximity to the Masjid and its ability to provide rooms with multiple beds and thoughtful arrangements for children. Although some issues were noted, such as booking inaccuracies and minor cleanliness concerns, the accommodations largely ensure a comfortable stay for families.

Beds receive favorable comments for comfort, contributing to restful sleep, though there are criticisms about the pillows and occasional cleanliness issues, including isolated reports of bed bugs. Guests generally appreciate the fresh bedding and ample towels, contributing to a satisfactory sleeping experience.

For its five-star rating, guest opinions vary significantly. Some feel the hotel does not entirely meet five-star standards, suggesting a truer rating might be lower. Conversely, others appreciate the value for money, finding the facilities and services exceed their expectations at the price point of a two-star hotel.

In summary, Emaar Grand Hotel presents a location well-suited for religious visitors with promising attributes in service, dining and accommodation that largely meet guest expectations, albeit with notable areas for improvement particularly in WiFi quality and consistency in room standards.
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Swissotel Makkah

Hotel in Mecca

8.9

Excellent

From $190

$

Info Summary of reviewsSwissotel Makkah enjoys overwhelmingly positive reviews, particularly praised for its exceptional location within the Clock Tower complex, providing guests with unparalleled proximity to the sacred Masjid al-Haram. This strategic positioning is lauded for facilitating easy and quick access for pilgrims, enhancing their spiritual experience with stunning views of the Kaaba. The hotel's direct access to various dining and shopping options also adds to the convenience of the stay.

The breakfast experience at Swissotel Makkah stands out with its wide variety of fresh, delicious options and an international spread that caters to diverse tastes. Guests commend the lavish buffet, helpful staff and well-organized dining area, making each morning meal satisfying and enjoyable. Despite minor calls for more variation and regional cuisine, the breakfast remains a highlight.

Similarly, the dinner options, especially during Ramadan iftaar, receive high praise for their variety and quality. The excellent service and beautiful views of the Haram further enhance this dining experience. Although some guests found the dinner rates on the expensive side, the overall satisfaction with the food quality and atmosphere is notable.

The hotel rooms, while receiving mixed feedback, are generally appreciated for their cleanliness, comfort and modern amenities. Guests particularly enjoyed the spacious rooms and stunning Kaaba views, although some noted the smaller size of certain rooms and bathrooms. The professional and supportive staff contribute significantly to the positive experience, ensuring cleanliness and prompt service throughout the stay.

Swissotel Makkah also earns high marks for its exemplary staff, described consistently as kind, helpful and efficient. Guests frequently mention the warm welcomes and exceptional service provided by the team, from the reception to housekeeping and restaurant staff, creating a friendly and supportive atmosphere.

While Wi-Fi connectivity receives mixed reviews with some guests experiencing strong and fast connections and others facing intermittent issues, the overall sentiment remains positive. The hotel's cleanliness is highly commended with spotless rooms, well-maintained facilities and a modern ambiance contributing to a hygienic and comfortable stay.

Despite the lack of on-site parking being a significant inconvenience, particularly given the expensive nearby options, guests still find value in the hotel's offerings, especially when traveling with families. The family-friendly environment, complete with dedicated kids' areas and spacious accommodations, makes Swissotel Makkah a favored choice among family travelers.

Lastly, the beds at Swissotel Makkah receive glowing feedback for their comfort and support, enhancing guests' rest and overall experience. While there are occasional comments on the need for pillow improvements, the general consensus is that the beds contribute significantly to a pleasant and restful stay.

Swissotel Makkah, thus, combines strategic location, excellent service, cleanliness and comfort to create a highly recommended choice for both individual travelers and families, fulfilling their spiritual and practical needs during their stay.
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Al Joud Hotel Makkah

Hotel in Mecca

9.1

Excellent

From $42

$

Info Summary of reviewsAl Joud Hotel in Makkah offers a tranquil retreat, praised for its serene location away from the bustling city, yet conveniently positioned near transportation access to Al-Haram. The hotel provides a peaceful ambiance that guests appreciate, complemented by clean and organized facilities. Families with cars find the hotel particularly appealing due to its quiet surroundings and beautiful lobby. Although some guests note challenges with taxi access, the shuttle service compensates by ensuring a seamless pilgrimage experience.

The breakfast experience at Al Joud Hotel is highly regarded for its variety and taste, catering to both Arabic and Western cuisines. While cleanliness and value of the buffet are usually praised, minor concerns about prompt refilling and modest offerings are occasionally mentioned.

Rooms at the hotel are described as spacious, clean, and luxurious, with comfortable beds and quality furnishings contributing to a cozy atmosphere. Many reviewers recommend the junior suite for families due to its additional amenities. Although housekeeping services require a request from guests, the cleanliness and maintenance of rooms frequently exceed expectations.

Cleanliness overall is a key highlight at Al Joud Hotel, with a spotless and well-maintained environment. The staff are noted for their friendly and respectful demeanor, creating a welcoming atmosphere that adds to the comfort of the stay. The efficient internet service also compliments the orderly setting, with only occasional remarks about specific areas needing more attention in cleaning.

The exceptional level of hospitality provided by the staff is consistently praised, with the reception staff earning particular recognition for their professionalism and warm responsiveness. Employees like Aseel and Anas are commended for their cooperative nature, enhancing the comfort and relaxation for guests during their visits.

Parking receives mixed reviews; while guests appreciate the spacious and safe parking spaces available, others find parking limited at times and mention high prices. Despite these concerns, the hotel's excellent location and outstanding service contribute positively to the overall experience.

Finally, the comfort of the beds generally impresses guests, with many finding them very cozy, though opinions on mattresses and pillows are divided. In combination with the hotel’s amenities, including internet and cleanliness, Al Joud Hotel provides a pleasant and convenient stay for travelers seeking tranquility during their visit to Makkah.
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Makkah Hotel

Hotel in Mecca

8.7

Very Good

From $169

$

Info Summary of reviewsMakkah Hotel is a top-tier choice for travelers, offering a prime location directly across from the sacred Masjid al-Haram, which is highly praised for its unparalleled proximity, making it particularly convenient for worshippers. The ease of access from highways and integration with nearby shopping malls and amenities further enhances its appeal. The hotel environment is noted for cleanliness, comfort and helpful staff, creating a supportive experience for visitors.

The breakfast service stands out with high commendations for its widespread variety, quality and taste. Guests appreciate the extensive array of options including hot oats and superb egg corners, further enhanced by attentive and accommodating staff. Though there are suggestions for more variety and concerns about the high cost, the breakfast experience receives overwhelmingly positive reviews.

Dinner at the hotel also garners positive feedback for its variety, especially in buffet and in-room dining. Guests appreciate the delicious food and helpful staff, particularly the offerings at Al-Noor Restaurant. However, some guests feel the dinner selection could be expanded and find the pricing high. Overall, the food quality and service receive praise with some room for improvement.

Rooms at Makkah Hotel are praised for their spaciousness, cleanliness and comfort. Housekeeping and room service are frequently mentioned for their effectiveness. However, guests have noted that some rooms and furniture show signs of aging and could benefit from updates, especially in the bathrooms. Despite this, the rooms are generally clean, cozy and well-maintained.

Cleanliness across the hotel is consistently praised. Guests highlight the high standards maintained throughout their stay with housekeeping services being efficient and thorough. The hotel’s proximity to the Haram, along with its clean environment, further adds to its appeal.

The staff at Makkah Hotel receive widespread acclaim for their exceptional service, friendliness and professionalism. From the reception to housekeeping and restaurant staff, guests commend the staff for their attentiveness and courteous behavior. This dedication to customer service significantly contributes to a satisfying stay.

The wifi service at Makkah Hotel receives mixed reviews with some guests enjoying excellent connectivity while others experience issues with poor quality and unstable connections. While free wifi is available, there are suggestions for improvement to ensure more consistent service.

Parking at the hotel also presents a mixed experience. While parking is available and clean, the high fees and difficult accessibility are common concerns. Guests appreciate the service but suggest reducing costs for hotel residents and improving accessibility.

For families, Makkah Hotel is a top choice, offering numerous amenities and activities catering to children. The hotel's location near the Haram is convenient for families performing Umrah. While prices can be high, especially during Ramadan, the overall experience is positive with many families expressing their intent to return.

The beds at Makkah Hotel receive generally positive feedback for their comfort and cleanliness. Some guests note issues with bed conditions and comfort, but overall, the bedding quality is commendable with scope for improvement.

In summary, Makkah Hotel stands out as a highly recommended choice for travelers due to its prime location, exceptional service and overall high standards of cleanliness and comfort. With a few areas identified for potential improvement, it remains a favored option for visitors seeking a convenient and comfortable stay near the holy mosque.
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ZamZam Pullman Makkah

Hotel in Mecca

8.1

Very Good

From $161

$

Info Summary of reviewsZamZam Pullman Makkah enjoys exceedingly positive reviews for its unparalleled location. Nestled within the Clock Tower complex, it offers pilgrims an extraordinary closeness to Masjid Al Haram, making it exceptionally convenient for those performing Umrah or Hajj. Reviewers often describe its proximity to the holy sites as superb and phenomenal, particularly appreciating the short and manageable walk for older guests. The hotel’s strategic position with easy access to a shopping mall and numerous restaurants further enhances its appeal. Views of the Kaaba from hotel rooms add a special touch, allowing guests to maintain a spiritual connection throughout their stay.

The breakfast buffet at ZamZam Pullman Makkah is well-received, often praised for its variety and quality of food. Guests commend the international and hot breakfast options, which are described as very good to amazing. However, some noted the repetitiveness of the menu and desired more variety to cater to international palates. Crowdedness during breakfast and occasional lapses in food quality were also highlighted, despite the overall positive experience.

Dinner offerings receive mixed feedback. Many guests enjoyed the buffet's variety and taste with a special mention of its Asian and international cuisine options. Nonetheless, there are areas needing improvement, such as food quality consistency, variety and restaurant management. Despite these issues, the convenience of the half-board option and the positive aspects of the buffet make dinner a generally favorable experience.

Guest reviews for the rooms at ZamZam Pullman Makkah indicate a need for renovation and better maintenance. While room sizes and comfort were praised, issues like outdated decor, broken fixtures, poor cleanliness and dim lighting were common complaints. Some guests appreciated the Haram views from their rooms, which added a unique and spiritual element to their stay.

Cleanliness at the hotel drew a mix of reactions. Positive mentions included tidy and comfortable rooms, clean bathrooms and commendable housekeeping efforts. However, there were significant concerns about dirty carpets, dusty and old furniture, bathroom cleanliness issues and overall maintenance. Despite these concerns, the hotel's location and general comfort level were often mentioned favorably.

Staff interactions also received varied feedback. Many guests praised the friendliness and professionalism of housekeeping, concierge and certain receptionists. However, issues with reception staff's competence, language barriers and long response times were frequently reported. Specific employees were noted for their exceptional service, yet overall improvements in customer service, particularly at the reception, are needed.

The hotel's WiFi service garnered numerous complaints. Guests frequently faced issues with an unstable, slow or non-functional connection, often resorting to their cellular data. This persistent problem indicates a significant need for upgrading the internet facilities to meet modern standards.

Parking was another area of concern with many guests noting the absence of free parking and high charges for using the hotel’s facilities. The parking area itself was challenging to navigate, poorly signed and not clearly lit. Though one positive remark highlighted the spaciousness and cleanliness of the area, overall, the parking situation requires substantial improvement.

ZamZam Pullman Makkah proves to be a family-friendly destination, appreciated for its spacious family suites and convenient location near the Haram. While room maintenance and cleanliness issues exist, the hotel’s accessibility features and family-specific amenities make it a suitable choice for families, although additional entertainment options for children could enhance the experience.

Opinions on the bed quality were mixed. Many guests found the beds comfortable and well-maintained, appreciating the bedding's cleanliness and comfort. Conversely, others reported old, broken mattresses and issues with bed cleanliness and provisioning, suggesting a need for better maintenance and responsiveness.

Ultimately, while ZamZam Pullman Makkah’s five-star rating has been questioned, particularly due to inconsistencies in room quality, cleanliness and service, the hotel's stellar location and generally positive dining experiences make it a preferred choice for many pilgrims visiting Makkah.
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Doubletree By Hilton Jabal Omar Makkah

Hotel in Mecca

8.5

Very Good

From $118

$

Info Summary of reviewsDoubletree By Hilton Jabal Omar Makkah is well-received for its prime location close to the Haram, making it convenient for guests to visit the Holy Mosque. Many appreciated the hotel’s tidy and spacious rooms, which offer modern, elegant decor, comfortable furnishings and scenic views. The cleanliness of the property is frequently praised with dedicated housekeeping staff ensuring a well-maintained environment.

The breakfast experience is lauded for its diverse, fresh offerings and exceptional service from attentive staff, making it a highlight for many guests. Though the dinner experience receives a mix of reviews, it is generally enjoyed during special occasions like Ramadan. Room service is noted for its quality, despite some criticisms regarding menu variety and pricing.

Family-friendly amenities and the hotel's strategic location are particularly cherished by guests traveling with children with the 24/7 shuttle service to the mosque being a notable advantage. However, the uphill location and limited parking options pose challenges for some guests, especially the elderly. Despite minor critiques concerning room service and Wi-Fi connectivity, the hospitable, professional staff, highlighted by individual commendations, significantly enhance guests' experiences.

Overall, Doubletree By Hilton Jabal Omar Makkah provides a comfortable and welcoming stay with quality accommodations, exceptional breakfast service and a strategic yet peaceful location near the Haram, making it an attractive option for visitors to Makkah.
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Tilal Jabal Al Kabah

Hotel in Mecca

8.1

Very Good

From $120

$

Info Summary of reviewsTilal Jabal Al Kabah is highly regarded for its strategic location near Masjid Al Haram, typically within a 3 to 10-minute walk, which highly suits visitors to the holy city. However, its placement on a hill can be challenging for elderly guests or those with mobility issues, despite shuttle services aimed at alleviating this. Guests frequently praise the hotel's cleanliness, helpful staff and the wonderful views from the rooms, enhancing the overall experience.

The breakfast at Tilal Jabal Al Kabah receives widespread acclaim for its variety, quality and taste with a diverse menu that includes local fare, fresh pastries, fruits and live cooking stations. Though a minority suggested more variety to meet international standards, the consensus views the breakfast as a significant highlight of the stay. Dinner services, especially at the Midan restaurant, also attract positive feedback for the delicious and diverse selection, generous portions and high-quality dishes. Specific occasions and Arabian cuisine are particularly appreciated, despite minor suggestions for improving buffet temperature and variety.

Rooms at Tilal Jabal Al Kabah blend luxury and practicality, admired for their cleanliness, modern decor and comfort. The suites, in particular, stand out for their spaciousness and luxurious amenities. Nevertheless, standard rooms are occasionally regarded as smaller than expected, which may affect families needing additional space. However, service quality and room cleanliness consistently receive high praise.

Cleanliness across the hotel is frequently highlighted with diligent housekeeping staff ensuring a spotless environment. This dedication to hygiene extends to both rooms and public areas, contributing significantly to the hotel's welcoming and luxurious atmosphere.

The staff at Tilal Jabal Al Kabah wins accolades for their exceptional service and warm hospitality. Front desk and housekeeping staff are often specifically mentioned for their helpfulness and kindness, ensuring a smooth and pleasant stay. This strong culture of hospitality makes a positive impact on guests' overall experience. However, Wi-Fi services receive mixed reviews with frequent complaints about slow, weak connections and the need for improvement.

Parking is another consideration with mixed reactions. While there is support for car parking and reasonable prices at 50 Saudi riyals per day, the limited spaces and added costs for external parking can be an inconvenience for some guests.

Tilal Jabal Al Kabah is a suitable choice for families, providing child-centric amenities such as a kids' club and free nursery service, along with designated prayer areas. Staff friendliness and helpfulness further enhance family stays. However, the uphill location might not be ideal for families with elderly members.

The bedding at Tilal Jabal Al Kabah is consistently praised for comfort, contributing to a restful stay. Although there are occasional mentions of uncomfortable pillows or worn-out mattresses, the overall sleep quality remains high.

In summary, Tilal Jabal Al Kabah stands out for its proximity to Masjid Al Haram, cleanliness, exceptional service and family-friendly amenities. While there are some areas for improvement, particularly in Wi-Fi service and parking, the hotel's luxurious facilities and dedication to guest satisfaction make it a highly recommended choice for visitors seeking a comfortable and spiritual stay in Makkah.
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Al Ghufran Safwah Hotel Makkah

Hotel in Mecca

9.2

Excellent

From $141

$

Info Summary of reviews'Al Ghufran Safwah Hotel Makkah' excels in providing guests with a luxurious and convenient stay, particularly for pilgrims visiting the Holy Mosque. Its prime location within Safwah Towers gives easy access to significant landmarks, offering an exceptionally short walk to the Haram, the Kaaba, and King Abdulaziz Gate. This proximity, coupled with its accessibility even during peak prayer times, is highly praised by guests, including those with mobility challenges.

The hotel ensures a superior experience with its clean, spacious, and comfortable rooms, often exceeding expectations through complimentary upgrades to large suites furnished with plush bedding. The attentive and friendly staff are frequently commended for their professionalism and willingness to assist, enhancing the welcoming atmosphere and contributing to seamless check-in and check-out processes.

Dining experiences at the hotel contribute positively to guest satisfaction. While a few areas were noted for improvement in terms of freshness and pricing, the breakfast buffet is lauded for its variety and flavor, especially during Ramadan, with the dinner offerings presenting a rich blend of Indonesian and Middle Eastern cuisines. The consistent focus on providing diverse and high-quality options leaves guests generally satisfied with their culinary choices.

Although the complimentary Wi-Fi receives mixed feedback, guests appreciate its availability, indicating areas for better connectivity and enhancement could further improve their stay. The parking situation, however, draws significant attention due to perceived high costs and accessibility challenges, highlighting areas needing strategic improvements.

The hotel proves to be family-friendly with spacious rooms, helpful interconnecting arrangements, and special upgrades that cater to travelers accompanied by elderly and young children. The consistently clean environment and essential supplies further contribute to a peaceful and pleasant atmosphere for families.

Al Ghufran Safwah Hotel Makkah consistently receives high praise for its luxury and service quality, with many guests suggesting it surpasses the typical five-star standards due to its professionalism, warm hospitality, and comprehensive amenities. Though areas such as decor and breakfast offerings could enhance alignment with luxury expectations, the overall sentiment remains overwhelmingly positive, with the hotel's exceptional service and strategic location making it a favored choice among those visiting Mecca.
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Batoul Ajyad Hotel

Hotel in Mecca

7.3

Good

From $42

$

Info Summary of reviewsBatoul Ajyad Hotel boasts an excellent location, highly praised for its proximity to Mecca's holy sites, particularly the Grand Mosque, which is a 10-minute walk away. This ideal placement, combined with a frequent shuttle service and ample nearby shops and services, makes it a convenient choice for visitors. The hotel's quiet environment and accessibility by car and bus further add to its appeal, especially for younger guests.

The breakfast at Batoul Ajyad Hotel has garnered mostly negative feedback with guests frequently citing limited variety and poor quality. Many found the offerings basic and unsatisfactory, often describing them as unappetizing and lacking freshness. Despite a few mentions of acceptable food relative to price, overall sentiment on breakfast is largely unfavorable.

Dinner experiences are mixed with some guests appreciating the good quality food and clean dining area. However, there are consistent complaints about the lack of variety, unresponsiveness of staff and issues like cold or repetitive meals. The price is deemed reasonable by some, but others find it not worth the cost compared to local alternatives.

Rooms at the hotel are often described as clean and spacious with many appreciating the size and comfort. However, there are critiques regarding outdated furniture, inadequate maintenance and occasional cleanliness issues. Noise disturbances and poor bathroom conditions are noted downsides, though the hotel staff's helpfulness is a redeeming quality, enhancing the overall experience.

Cleanliness reviews are mixed with a notable number of guests praising the hotel's neatness and the efforts of the cleaning staff. Conversely, many reported issues with dirty carpets, insufficient housekeeping and poorly maintained bathrooms. Consistency in cleanliness and proper maintenance are areas needing improvement.

Staff at Batoul Ajyad Hotel are generally seen as friendly, polite and cooperative, significantly contributing to a positive guest experience. There are, however, reports of unprofessional behavior and poor customer service from some staff members, indicating a need for better training.

Free Wi-Fi service receives mixed reviews. While some guests have found good speeds, many reported weak or unavailable signals, particularly on higher floors and in corner rooms. The inconsistency in Wi-Fi performance suggests a need for improvement.

For families, the hotel offers practical accommodations, particularly suited for those with young children. The two-bedroom suites are highlighted for their comfort and spaciousness, although some arrangements fell short, such as inadequate bed provisions for larger families. Despite some service shortcomings, the hotel remains a budget-friendly option for family stays.

Bed reviews are varied with some guests praising the comfort and cleanliness, while others cite issues with broken mattresses, bed bugs and old, dirty bedding. The inconsistency in maintenance and hygiene detracts from the overall sleep experience.

In summary, Batoul Ajyad Hotel, while offering good value for its location and spacious rooms, faces significant challenges in service consistency, food quality, cleanliness and maintenance. The overall experience aligns more closely with a three-star rating, reflecting the need for substantial improvements across several areas.
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Hotel for Honeymoon

Hilton Suites Jabal Omar Makkah

Hotel in Mecca

9.0

Excellent

From $164

$

Info Summary of reviewsHilton Suites Jabal Omar Makkah garners significant positive reviews for its prime location, exceptional service and high-quality facilities. Situated just a short walk from the Haram, the hotel offers unparalleled convenience for visitors with easy access to key gates like King Fahd Gate and King Abdullah Expansion. Its proximity to shopping centers, pharmacies and grocery stores, coupled with breathtaking views of the Haram from the rooms, enhances the overall experience.

The breakfast service is another highlight, frequently praised for its variety and quality. The buffet covers a wide range of options from different cuisines with the egg station receiving special mentions. Guests commend the friendly and attentive staff and the clean, pleasant ambiance of the breakfast area. The dinner experience is more mixed with some guests appreciating the food variety and server politeness, while others feel the quality is inconsistent and the options could be more diverse.

The rooms receive high marks for their cleanliness, spaciousness and comfort. The well-maintained accommodations feature excellent views of the Haram and various amenities, although some guests note that older furniture and fixtures could use updating. Cleanliness is a strong point across the hotel, maintained by diligent housekeeping staff who receive frequent commendations.

The hotel staff are consistently praised for their professionalism, friendliness and exceptional service. Guests frequently highlight the welcoming and helpful behavior of the reception, housekeeping and restaurant staff, which significantly enhances the guest experience. Names like Mr. Waseem, Khulood, Abdullah, Ahmed, Ramadan and Abdul Ahad are often mentioned for their outstanding service.

Free WiFi, however, seems to be a weak point with many guests reporting it to be slow and unreliable, particularly in the rooms. The parking facilities are appreciated for their convenience but criticized for being overly expensive with guests expressing a desire for more reasonably priced options or complimentary parking for hotel residents.

Hilton Suites Jabal Omar Makkah is noted as an excellent choice for families, offering spacious family-friendly accommodations and a welcoming atmosphere. The staff are particularly attentive to the needs of families, making the hotel a top choice for those traveling with children. The hotel’s comfortable beds also receive frequent praise for contributing to a restful stay, though some inconsistencies were noted with extra beds and sofa beds.

Overall, Hilton Suites Jabal Omar Makkah is highly commended for its five-star luxury, excellent service, prime location and family-friendly environment, making it a strongly recommended choice for visitors to Makkah.
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