Al Rawhanya Hotel
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Summary of reviewsAl Rawhanya Hotel in Makkah presents a varied guest experience with notable strengths and some areas needing improvement. The hotel's location receives mixed reviews; while many appreciate its proximity to the city center and local services, others find its distance from the Haram Mosque inconvenient. The shuttle bus service to Jamarat parking is well-received and seen as particularly beneficial during peak periods like Ramadan. However, the lack of direct transport from the Haram back to the hotel and limited parking options are drawbacks.
The rooms are generally described as spacious, comfortable and equipped with practical furniture, providing good value for the price. Many guests highlight the cleanliness and tranquility of the rooms with clean and comfortable bedding. However, there are consistent reports of necessary amenities missing, such as towels, drinking water and tea or coffee. Issues with air conditioning, poor ventilation and lapses in cleanliness, including untidy rooms and broken items, also affect the overall guest satisfaction. The service quality is another area that falls short with reports of delays in room readiness and unreliable internet connectivity.
Guests have mixed feelings about the hotel's cleanliness. Many praise the clean beds and bathrooms and the calm environment. However, common complaints include dirty rooms, corridors and pest issues, indicating a need for more consistent maintenance and hygiene efforts.
The staff at Al Rawhanya Hotel is generally seen as friendly, cooperative and professional, particularly mentioning receptionists like Ghada and Al Anoud, along with other helpful staff members. Yet, there are reports of unprofessional behavior and poor treatment post-check-in from some employees, suggesting room for improvement in staff communication and professionalism.
The hotel's WiFi service is another area frequently critiqued for its poor connectivity, particularly on higher floors. Many guests find the internet slow and unreliable, impacting their stay.
Parking at the hotel is accessible with spaces available in front and behind the building and the presence of elevators is appreciated. However, narrow spaces, inadequate lighting and parking still under construction pose challenges. The complimentary shuttle service to the Haram mitigates some parking issues and is well-appreciated, especially during busy times.
For families, the hotel is highly suitable, offering large, spacious rooms and a peaceful environment ideal for a spiritual retreat or relaxing vacation. Guests found the staff's dining recommendations helpful and appreciated the hotel's quiet atmosphere, making it a convenient choice for family stays.
The beds at Al Rawhanya Hotel receive praise for comfort, although there are occasional issues with cleanliness and bedding maintenance. Some guests noted discrepancies with bed configurations, but the overall comfort of the beds is a positive aspect.
In summary, Al Rawhanya Hotel offers spacious and comfortable accommodations with friendly staff and suitable amenities for families. However, areas such as room cleanliness, service efficiency, amenities and internet connectivity need attention to enhance the overall guest experience.
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The rooms are generally described as spacious, comfortable and equipped with practical furniture, providing good value for the price. Many guests highlight the cleanliness and tranquility of the rooms with clean and comfortable bedding. However, there are consistent reports of necessary amenities missing, such as towels, drinking water and tea or coffee. Issues with air conditioning, poor ventilation and lapses in cleanliness, including untidy rooms and broken items, also affect the overall guest satisfaction. The service quality is another area that falls short with reports of delays in room readiness and unreliable internet connectivity.
Guests have mixed feelings about the hotel's cleanliness. Many praise the clean beds and bathrooms and the calm environment. However, common complaints include dirty rooms, corridors and pest issues, indicating a need for more consistent maintenance and hygiene efforts.
The staff at Al Rawhanya Hotel is generally seen as friendly, cooperative and professional, particularly mentioning receptionists like Ghada and Al Anoud, along with other helpful staff members. Yet, there are reports of unprofessional behavior and poor treatment post-check-in from some employees, suggesting room for improvement in staff communication and professionalism.
The hotel's WiFi service is another area frequently critiqued for its poor connectivity, particularly on higher floors. Many guests find the internet slow and unreliable, impacting their stay.
Parking at the hotel is accessible with spaces available in front and behind the building and the presence of elevators is appreciated. However, narrow spaces, inadequate lighting and parking still under construction pose challenges. The complimentary shuttle service to the Haram mitigates some parking issues and is well-appreciated, especially during busy times.
For families, the hotel is highly suitable, offering large, spacious rooms and a peaceful environment ideal for a spiritual retreat or relaxing vacation. Guests found the staff's dining recommendations helpful and appreciated the hotel's quiet atmosphere, making it a convenient choice for family stays.
The beds at Al Rawhanya Hotel receive praise for comfort, although there are occasional issues with cleanliness and bedding maintenance. Some guests noted discrepancies with bed configurations, but the overall comfort of the beds is a positive aspect.
In summary, Al Rawhanya Hotel offers spacious and comfortable accommodations with friendly staff and suitable amenities for families. However, areas such as room cleanliness, service efficiency, amenities and internet connectivity need attention to enhance the overall guest experience.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
About Al Rawhanya Hotel
License: 10005498
Guest Reviews
Location
Rooms
However, the reviews also point to several areas needing improvement. A common complaint is the lack of amenities in the rooms, such as towels, drinking water, tea, coffee and cups. There are also consistent reports that the air conditioning is inefficient and that rooms often lack proper ventilation, leading to lingering smells, especially from smoking. Cleanliness is another significant issue with numerous guests mentioning untidy rooms, broken items like curtain rails and a need for better overall room maintenance.
In terms of service, many guests experienced delays in room readiness with some waiting for hours even after making a prior reservation. There were instances of room mix-ups and reported lapses by the reception staff. In addition, internet connectivity seems unreliable and slow, compounding the service drawbacks.
Overall, while the hotel's rooms are spacious with practical furniture and some affordable pricing, the lack of essential amenities, issues with cleanliness and poor service quality highlight areas that could significantly enhance the guest experience.
Beds
Cleanliness
However, there are significant concerns raised by other guests. Common complaints include dirty rooms, corridors and carpets, a frequent need for better maintenance and unpleasant odors. Some guests mention issues with pests, such as cockroaches, as well as a lack of basic amenities such as a refrigerator, soap and a cleaning service. The cleanliness levels are often described as average, poor or very bad, indicating a need for more consistent efforts in room upkeep and general hygiene.
In summary, while Al Rawhanya Hotel has aspects of cleanliness that are appreciated by some, there is a notable inconsistency that affects the overall guest experience. Continuous care, maintenance and a focus on hygiene are areas that require improvement.
Staff
However, while many staff members receive accolades for their service, there are also reports of unprofessional behavior from certain employees, including rough communication and poor treatment of guests post-check-in. Specific issues such as knocking on doors for checkout reminders and dry, unhelpful responses from some receptionists mar the overall guest experience.
The hotel manager, Abu Hisham, is noted for his cheerful and helpful attitude, which seems to positively influence the staff under his leadership. Despite the shortcomings, the general impression is that the hotel's employees strive to accommodate and assist guests effectively, although some areas require improvements in professionalism and consistency in behavior.
Overall, the hotel staff is seen as hospitable and generally pleasant with a few notable exceptions needing further training and better communication skills.
Wi-Fi
Parking
However, some guests noted that there are issues with the current parking setup. The parking spots are somewhat narrow and lack adequate lighting and the hotel’s basement parking is still under construction. There is also a requirement from the police for hotel confirmation documents showing the car's plate number, which some found to be a hassle. Finding a parking spot can sometimes be difficult and the parking area can be small and crowded.
The hotel's location is somewhat isolated with no nearby services and it is a bit far from the Haram. Despite these challenges, the hotel offers a transport service to and from the Haram parking area. Guests found the bus drivers to be very polite, cooperative and ready to assist with transfers, especially during peak times like Ramadan. This shuttle service helps alleviate some of the difficulties associated with parking, providing a reliable alternative for those who prefer not to park their own vehicles.
In summary, while Al Rawhanya Hotel provides accessible parking options, there are some areas that could use improvement such as space size, lighting and availability. The complimentary transport service to the Haram is a significant benefit that many guests have appreciated.
Family
No, Al Rawhanya Hotel doesn't have any pool.
No, a spa isn't available at Al Rawhanya Hotel.
No, Al Rawhanya Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Rawhanya Hotel.
No, Al Rawhanya Hotel doesn't have a gym.
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