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Roots Hotel

Mecca , شارع ثوبان النبوي (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsRoots Hotel in Makkah has built a reputation for its exceptional cleanliness, modern facilities, and tranquil atmosphere, offering a comfortable stay for guests. Located in the Batha Quraish area, the hotel is close to restaurants, supermarkets, and cafes, which adds convenience for guests without a car. Although the Holy Mosque is not within immediate walking distance, taxis and parking facilities make accessing it manageable, appealing to visitors who prefer a quieter environment away from city noise.

The staff at Roots Hotel are frequently celebrated for their outstanding hospitality and service. Guests often mention individuals by name, noting their dedication and helpfulness, which greatly enhances the stay experience. The reception team is particularly praised for their friendliness and efficiency, making guests feel welcomed and well-cared-for.

Cleanliness is a standout feature, with guests consistently highlighting the spotless conditions of both rooms and common areas, thanks in part to the newness of the establishment. The organized and tidy nature of the hotel, paired with a pleasant aroma throughout, contributes to a relaxing environment, which many guests find appealing.

The breakfast service receives mixed reviews, with some guests appreciating the personal service and good variety during special occasions like Ramadan, while others desire more options beyond the typical Eastern menu. This is an area where the hotel could look to refine its offerings to better meet diverse guest expectations.

Rooms at Roots Hotel are noted for their cleanliness, though opinions vary on comfort and space. Some visitors commend the luxurious furnishings and well-kept rooms, but others have expressed a preference for larger spaces and more amenities. The bed offerings receive varied feedback, with some guests finding them comfortable while others face challenges with heightened beds or firmness of pillows.

Roots Hotel caters well to families with its spacious suites and thoughtful inclusion of additional beds. However, feedback suggests room for improvement in some family room features to enhance guest comfort.

Despite some reviews pointing out the need for enhancements in areas like Wi-Fi reliability, parking capacity, and breakfast diversity, Roots Hotel provides cost-effective accommodation similar to a five-star experience. The hotel holds promise as a reliable choice for budget-conscious travelers looking for clean, organized, and welcoming accommodations in Makkah.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Superior King Room Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Superior Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Superior Triple Room Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 3 beds.

Junior Suite This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Family Suite The air-conditioned suite has 2 bedrooms and 2 bathrooms with a shower and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV with satellite channels, as well as city views. The unit has 3 beds.

Executive Suite The air-conditioned suite features 2 bedrooms and 2 bathrooms with a shower and a hairdryer. The suite's kitchenette, which has a refrigerator, is available for cooking and storing food. The suite offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 4 beds.

King Suite This spacious suite is comprised of 1 living room, 2 separate bedrooms and 3 bathrooms with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 4 beds.

Quadruple Room with Bathroom Providing free toiletries, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 4 beds.

About Roots Hotel

License: 10006437

Guest Reviews

Location

Roots Hotel is a new and clean establishment located in the Batha Quraish area of Makkah, offering an excellent stay experience with a mix of positive and challenging aspects of its location. Visitors highlight its proximity to essential services such as restaurants, supermarkets, and cafes, making it convenient for accessing everyday amenities without needing a car. The hotel's neighborhood is noted for its cleanliness, tranquility, and the availability of various supportive services, including taxis for travel, which provide ease of access despite the notable distance to the Holy Mosque.

While some guests appreciate the quiet and serene environment away from the hustle and bustle of city noise, others find the location a bit farther from the Haram than expected. Transportation to the Haram is manageable with taxis and other services available, making it a viable option for those not requiring immediate proximity to the Holy Mosque. The presence of parking facilities further facilitates easy movement and exploration of nearby attractions.

Overall, Roots Hotel emerges as a suitable choice for visitors planning their stay around services available within its immediate vicinity and those willing to make use of local transport options to reach the sacred sites in Makkah.

Breakfast

The breakfast experience at Roots Hotel evokes mixed reactions, with many guests expressing dissatisfaction. A recurring theme is the absence of an open buffet, which seems to disappoint several visitors. Instead, breakfast often comprises limited options, such as pastries, eggs, and fava beans, served in a sit-down manner or pre-packaged in small containers. Some guests find the offerings modest and lacking in variety, which is particularly noticeable for guests looking for flavors beyond a predominantly Eastern menu.

On the positive side, a few guests appreciated the personalized service, mentioning that extra requests were catered to upon asking. There were instances where breakfast was described as delicious and varied, with exceptional experiences noted during specific occasions like Ramadan. However, these positive remarks are overshadowed by concerns over quality, management, and value, suggesting that the hotel might benefit from enhancing its breakfast offerings to align with guest expectations and the price paid.

Rooms

Roots Hotel offers a blend of experiences that might appeal to some but leave others wanting more. Guests have shared their admiration for certain aspects like the luxurious and comfortable furniture and clean, well-equipped rooms. The cleanliness of rooms and the reception's treatment have been specifically praised, creating a welcoming atmosphere for visitors. Additionally, some guests have noted spacious rooms that contribute to an overall excellent and comfortable stay.

However, the hotel does not escape criticism, particularly regarding room size, which many have found to be cramped and small. The lack of adequate amenities such as tables for eating or a reception area in suites has been highlighted. Small beds and uncomfortable mattresses have led to mixed feelings, with concerns about bedding cleanliness also noted. Bathrooms are reported as clean but often small and lacking space.

Overall, Roots Hotel provides a pleasant experience for some travelers, especially those who value clean spaces and good reception service, but may fall short for guests who prioritize space and comfort in room design.

Beds

Roots Hotel presents an intriguing blend of experiences when it comes to its bedding arrangements. The recurring theme when reviewing the beds centers around their comfort, but opinions are decidedly mixed. Many guests have praised the beds for being very comfortable, highlighting the cleanliness of the rooms and noting that the place exudes a soothing atmosphere. The mattress quality has been occasionally favored, indicating that some rooms provide a restful night's sleep.

However, there are concerns linked to the height and size of the beds. A significant number of visitors found the beds excessively high, leading to discomfort and even prompting requests for ladders to climb onto them. The narrowness and small size of the beds are also points of dissatisfaction, particularly affecting guests staying in the triple and single rooms, which are described as cramped alongside small bathrooms.

Pillow comfort also varies, with some guests finding them firm and unsuitable for a good night's sleep. Additionally, instances of mattresses being either too hard or overly soft appear frequently, affecting the overall sleep quality negatively for some guests. The bed frames, though considered comfortable by some, are noted to be unstable and prone to movement.

In essence, the bed experience at Roots Hotel swings widely between comfortable and disappointing, heavily depending on room allocation. Potential guests might want to inquire about specific room details that meet their comfort requirements prior to booking.

Cleanliness

Roots Hotel stands out for its impressive level of cleanliness, frequently highlighted by guests as one of its top features. The hotel is consistently described as clean, quiet, and comfortable, providing a serene environment for guests. Many reviews mention the newness of the building, which contributes to the spotless appearance of the rooms and common areas. The staff at Roots Hotel are often praised for their hospitality and cooperation, enhancing the overall experience with their attentive service.

Guests appreciate the neatness and organization of the hotel, noting specifically the well-maintained facilities and clean linens. The aroma throughout the corridors and rooms is often mentioned positively, adding to the welcoming atmosphere. Accessibility to nearby services and a good location are additional benefits that guests find appealing.

While the overall feedback on cleanliness is overwhelmingly positive, some reviews pointed out occasional lapses, such as bathroom cleanliness and specific room odors. However, these instances seem to be exceptions rather than the norm.

The combination of cleanliness, tranquility, and a courteous staff makes Roots Hotel an attractive choice for those seeking a comfortable stay. It offers a refreshing environment with modern amenities at a reasonable price, making it a reliable option for travelers.

Staff

Guests of Roots Hotel have consistently praised the staff for their exceptional service and warm hospitality. Despite some isolated incidents with individual staff members, the majority of reviews highlight a team that is polite, helpful, and respectful. The reception staff, in particular, are frequently commended for their friendliness and eagerness to assist guests. Specific employees, such as Brother Abdul Malik, Sister Areej, and Brother Jihad, are noted for their remarkable conduct and cooperative nature, enhancing the overall guest experience. The staff's professionalism, quick response to requests, and refined manners create a welcoming and comfortable environment for visitors. Guests have also appreciated the courteous demeanor of the staff, with many describing the treatment they received as outstanding. However, a few reviews did mention lapses in efficiency and professionalism, but these are overshadowed by the numerous positive experiences shared by other guests. Overall, the staff at Roots Hotel seem to leave a significant positive impression with their excellent service and genuine care for their guests.

Wi-Fi

Roots Hotel, nestled in a picturesque setting, provides a mixed experience when it comes to internet connectivity. On the positive side, some guests have found the Wi-Fi service to be great, with fast internet speeds available at certain times and locations within the hotel. The availability of internet service is noteworthy, as guests can rely on it despite the occasional challenges in connecting from their rooms.

However, several guests have pointed out consistent issues with weak Wi-Fi, especially in the rooms, and poor mobile network coverage throughout the hotel premises. Reports of weak or nonexistent mobile network signal mean a heavy dependence on the hotel's Wi-Fi, which can be frustrating due to fluctuating reliability. While the potential for a fast connection exists, there seems to be a need for improvement in the stability and reach of the internet service to ensure a smoother experience for all visitors.

Parking

Roots Hotel provides a mix of experiences when it comes to parking facilities. Though the hotel offers parking spaces both under and in front of the building, and access is generally easy thanks to the uncrowded location, the parking capacity is generally limited. Many guests find the spaces quite narrow and insufficient, accommodating only around 15 to 25 cars in total. There is mention of nearby alternative parking options like the Kadi parking lot and empty land, providing some relief for the tight situation at the hotel. However, issues such as maintenance delays and lack of special parking spots add to the challenge. The surrounding area also features parking, making it somewhat convenient for guests who are comfortable parking a distance away. Despite the constraints, the hotel remains appealing due to its cleanliness and favorable location close to various services.

Family

Roots Hotel offers a mixed experience for families looking to stay with their children. The hotel provides independent, clean, and comfortable suites, making it a suitable choice for families. Guests note that the suites are spacious and come with additional children's beds, which can be a convenience for those traveling with young ones. However, some reviews express dissatisfaction with the family rooms, citing discomfort and poor design, particularly concerning the pillows and bedding arrangements. The family suite typically includes two bedrooms but lacks a dedicated living room space, which may not meet the expectations of all guests.

The location of the hotel is generally appreciated for its excellent service and transportation options to and from the Holy Mosque, although some guests mention that the bus service could drop them off at a more convenient spot closer to the Haram. In the evenings, returning from prayer might involve a significant walk or the additional cost of a taxi, as the shuttle does not operate late at night.

Family comfort seems to be somewhat inconsistent, with some guests finding their stay enjoyable while others suggest improvements are needed. Despite complaints about the reception staff and maintenance services, the hotel's spaciousness and cleanliness earn praise from visitors. Overall, Roots Hotel provides a decent family-friendly environment, though certain areas may benefit from enhancements to ensure a more consistently comfortable experience for all guests.

3 Star

Roots Hotel stands out for its exceptional cleanliness, organization, and quiet atmosphere. Guests have consistently praised the hotel for its reasonable pricing, which they consider fantastic for the quality of accommodation provided. The establishment is new, tidy, and has a design and ambiance comparable to five-star hotels, making it an attractive option for those seeking luxury at a more affordable price point.

The location is advantageous, with many services nearby, though there have been some concerns about the hotel's address accuracy on Google Maps. Moreover, the reception staff, particularly Mr. Hassan, have been highlighted for their friendly and efficient service, contributing positively to the overall guest experience.

Breakfast is not an open buffet but rather a sit menu, and the transportation to Al Masjed Al Haram is only available at selected times. While some guests have expressed disappointment in certain services, the hotel generally garners appreciation for its value, cleanliness, and pleasant atmosphere.

Despite some mixed reviews regarding service quality, Roots Hotel continues to offer a promising option for budget-conscious travelers, thanks to its excellent pricing, new facilities, and welcoming staff.

No, Roots Hotel doesn't have any pool.

No, a spa isn't available at Roots Hotel.

No, Roots Hotel doesn't allow dogs.

Yes, parking facilities are available at Roots Hotel.

Yes, Roots Hotel has a gym.

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