فندق درة روز Durrat Rose Hotel
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Summary of reviewsDurrat Rose Hotel enjoys a prime location, offering guests easy access to local amenities, dining options and significant sites, particularly its proximity to the Haram and the Holy Mosque, which is highly appreciated by visitors. Central to the city's attractions and services, the hotel's advantageous positioning is frequently praised.
The rooms present a mixed experience. Guests appreciate the spaciousness of some rooms, providing a comfortable area for relaxation. Practical amenities such as electric kettles are available upon request. However, the overall cleanliness is a major downside with numerous reports of dirty conditions, unclean beddings, stained covers and the presence of cockroaches. Issues with weak lighting, hot water and air conditioning have also been noted, suggesting a need for better maintenance and room service.
Cleanliness remains a significant concern across the board with guests frequently reporting serious issues. Common complaints include cockroaches, dirty linens and strong unpleasant odors. Some guests even described it as the dirtiest hotel they’ve encountered, indicating a pressing need for substantial improvements in the hotel's cleanliness to meet guest expectations.
The staff experiences are mixed, particularly at reception. While several reviews praised the receptionists for their respectfulness and attentiveness, significant complaints about rude and unprofessional behavior from some staff members, language barriers and service inadequacies were also noted. These negative experiences have had an impact on the overall guest perception of the hotel.
The quality and cleanliness of the bedding have been major issues for guests. Reports highlight that bed sheets and pillows were not replaced regularly and often contained signs of previous use. Beds themselves were described as uncomfortable, old and poorly maintained with discrepancies in bed type availability also noted.
Overall, while Durrat Rose Hotel benefits from an excellent location and some positive interactions with staff, there are critical areas requiring improvement—particularly cleanliness, room maintenance and bedding quality—to enhance the overall guest experience.
The rooms present a mixed experience. Guests appreciate the spaciousness of some rooms, providing a comfortable area for relaxation. Practical amenities such as electric kettles are available upon request. However, the overall cleanliness is a major downside with numerous reports of dirty conditions, unclean beddings, stained covers and the presence of cockroaches. Issues with weak lighting, hot water and air conditioning have also been noted, suggesting a need for better maintenance and room service.
Cleanliness remains a significant concern across the board with guests frequently reporting serious issues. Common complaints include cockroaches, dirty linens and strong unpleasant odors. Some guests even described it as the dirtiest hotel they’ve encountered, indicating a pressing need for substantial improvements in the hotel's cleanliness to meet guest expectations.
The staff experiences are mixed, particularly at reception. While several reviews praised the receptionists for their respectfulness and attentiveness, significant complaints about rude and unprofessional behavior from some staff members, language barriers and service inadequacies were also noted. These negative experiences have had an impact on the overall guest perception of the hotel.
The quality and cleanliness of the bedding have been major issues for guests. Reports highlight that bed sheets and pillows were not replaced regularly and often contained signs of previous use. Beds themselves were described as uncomfortable, old and poorly maintained with discrepancies in bed type availability also noted.
Overall, while Durrat Rose Hotel benefits from an excellent location and some positive interactions with staff, there are critical areas requiring improvement—particularly cleanliness, room maintenance and bedding quality—to enhance the overall guest experience.
Small Hotel
Guest Reviews
Durrat Rose Hotel boasts a prime location, praised for its proximity to local amenities and significant sites. Situated conveniently close to numerous restaurants, it offers easy access to dining options. Its central position in the city makes it an ideal base for exploring. The hotel's closeness to the Haram and the Holy Mosque is particularly noted, making it a suitable choice for those visiting these sacred sites. Additionally, it’s within a short walk to various services and a bus stop. The overall sentiment highlights the advantageous location of the hotel.
The rooms at Durrat Rose Hotel present a mix of spaciousness and notable disadvantages. Guests appreciate the ample space available in some rooms, which provide a comfortable area for relaxation. However, the overall cleanliness of the rooms has been a significant concern with numerous visitors reporting dirty conditions, including unclean beddings, stained bed covers and cockroaches. Additionally, the lighting in the rooms is often weak and issues with hot water and air conditioning have been mentioned. Despite these drawbacks, some practical amenities like an electric kettle are provided upon request. The hotel's proximity to Haram is a notable advantage for those visiting for religious purposes. Nonetheless, the state of room maintenance and the behavior of the room service staff leave much room for improvement.
Guests of the Durrat Rose Hotel have expressed concerns regarding the quality and cleanliness of the bedding. Reviews frequently mention that bed sheets, pillows and covers were not cleaned or replaced and in some instances, guests found hair and other signs of previous use on the bedding. Several reviews comment on the beds being uncomfortable and old with mattresses that are small and poorly maintained. Additionally, guests noted that rooms with double beds were not available, despite bookings indicating otherwise. Some rooms contained multiple single beds instead of the expected double bed. The feedback suggests a need for significant improvements in both the quality and hygiene of the bedding to enhance the overall guest experience.
The cleanliness of Durrat Rose Hotel appears to be a major area of concern with numerous guests noting serious issues. Common complaints highlight the presence of cockroaches in both rooms and bathrooms, dirty bed sheets and blankets and strong unpleasant odors in the corridors. Many guests reported that their rooms were not adequately cleaned upon arrival, finding hair on the beds, stains on blankets and lingering smells. The overall state of the hotel's cleanliness has been described as very poor with some even stating it's the dirtiest hotel they've ever encountered.
Despite these concerns, there were a few positive remarks about the staff and the spaciousness of the rooms. However, these points are overshadowed by the significant and recurring issues related to cleanliness, which suggests that the hotel needs significant improvements in this area to meet guests' expectations.
The guest reviews for Durrat Rose Hotel highlight a mixed experience with the hotel's staff, particularly at the reception. Several reviews praised the receptionists for being good, respectful, attentive and excellent in dealing with customers. Guests appreciated the good reception and spacious rooms. However, there were notable complaints about the behavior and professionalism of some staff members. Criticisms included rude and unprofessional attitudes, particularly from Bengali workers and some receptionists with reports of bad treatment and lack of care for customers. Issues were also mentioned regarding language barriers, inadequate service and difficulties with booking records. While some staff were noted as good, there were significant mentions of negative experiences that affected the guests' overall perception.
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Rooms
Beds
Cleanliness
Despite these concerns, there were a few positive remarks about the staff and the spaciousness of the rooms. However, these points are overshadowed by the significant and recurring issues related to cleanliness, which suggests that the hotel needs significant improvements in this area to meet guests' expectations.
Staff
No, فندق درة روز Durrat Rose Hotel doesn't have any pool.
No, a spa isn't available at فندق درة روز Durrat Rose Hotel.
No, فندق درة روز Durrat Rose Hotel doesn't allow dogs.
No, parking facilities aren't available at فندق درة روز Durrat Rose Hotel.
No, فندق درة روز Durrat Rose Hotel doesn't have a gym.
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