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Novotel Medellin El Tesoro

Medellin , Carrera 25 A # 1 A Sur 45 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNovotel Medellin El Tesoro receives high praise for its excellent location within the El Tesoro Shopping Center. This prime positioning offers guests convenience and safety with easy access to shops, restaurants and medical facilities. Guests particularly enjoy the city and mountain views, adding to the comfort of their stay in the spacious, modern and clean rooms. The amenities, including the gym, pool and breakfast options, are well-regarded and the attentive and friendly staff contribute positively to the overall guest experience.

The breakfast is often highlighted for its variety, taste and the comprehensive buffet offering. Many guests found it delicious and a highlight of their stay, though some suggested the need for more variety and attention to temperature. Dinner received mixed reviews with guests often opting to dine at the mall instead. While in-room dining meets expectations, the hotel restaurant could benefit from an updated menu and improved food quality.

Rooms are consistently praised for their spaciousness, modern design and comfort with many guests noting the cleanliness and beautiful arrangement. The immediate access to the El Tesoro shopping center further enhances convenience for shopping and dining. The cleanliness of the hotel, including both rooms and common areas, is a key strength with the cleaning staff frequently commended for their efforts.

The staff at Novotel Medellin El Tesoro are highlighted for their friendliness, helpfulness and professionalism. Various departments, including the front desk, housekeeping and room service, are noted for their dedication, contributing significantly to a welcoming atmosphere. Specific staff members, such as Israel and Carolina, are mentioned for making a positive impact on guest satisfaction.

The spa, operating under the name Nirvana Spa, is highly praised for its excellent treatments and overall experience, although its popularity sometimes results in fully booked slots. While the gym receives positive feedback for its cleanliness and modern appearance, some guests feel it is small and lacks sufficient equipment.

The rooftop pool offers stunning panoramic views, making it a popular spot to unwind, despite comments about its temperature and size. Parking is well-regarded for its convenience and accessibility, especially given its integration with the nearby shopping center.

Families find Novotel Medellin El Tesoro an excellent choice with amenities catering to both adults and children and the pet-friendly policy is appreciated by those traveling with animals. The comfort of the beds ensures restful nights with high-quality mattresses and pillows often mentioned.

The hotel successfully delivers an experience that aligns with its 4-star rating with many guests considering it close to 5-star status due to its service and value. The outdoor pool area, though sometimes crowded, is noted for its beauty and the hotel provides a romantic setting perfect for couples seeking a tranquil escape. Pet-friendliness is acknowledged, though there are mixed feelings about restrictions in common areas.

Overall, Novotel Medellin El Tesoro excels in providing a comfortable and convenient stay, enhanced by its prime location, hospitable staff and quality amenities.
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Hotel Taking Steps Towards Sustainability

This hotel is Ecocertified and has implemented specific measures to reduce its energy consumption. It is highlighted as a 4-star option for environmentally conscious travelers.

Hotel with Spa

This luxury hotel features a full-service spa, an outdoor pool, and a fitness center. Guests can enjoy dining at one of the hotel's restaurants and relax at the poolside bar. It is located steps from El Tesoro Shopping Park.

Family Friendly Hotel

This hotel provides modern accommodations and family-oriented services. It offers well-equipped rooms, a children's play area, and a restaurant with kids' menu options, ensuring a comfortable and enjoyable experience for families.

Dog Friendly Hotel

This hotel welcomes pets, and dogs stay for free for Genius members. The staff is sweet towards animals, ensuring a great stay for pets and their owners.

Hotel with Swimming Pool

Novotel Medellin El Tesoro boasts a modern pool area with panoramic city views. The poolside bar and comfortable seating create a relaxing and enjoyable atmosphere.

Outdoor Pool

Business Hotel

Novotel Medellin El Tesoro is equipped with meeting rooms and essential business services. Its location near El Tesoro Shopping Park offers convenience for business and leisure.

Accessible Hotel

This hotel offers accessible rooms with step-free access, and light switches and telephones are within reach of the beds. It also provides accessible parking and an accessible airport shuttle.

Hotel with Gym

This hotel has a full-service spa and a fitness center. It offers a comprehensive wellness experience for its guests.

Hotel with EV Charging Stations

This hotel provides an electric vehicle charging station on-site, and some sources indicate free self-parking is available, adding to the convenience for electric vehicle users.

Hotel with Outdoor Pool

Novotel Medellin El Tesoro includes an outdoor pool, providing guests with a convenient and enjoyable option for swimming and relaxing outdoors.

Luxury Hotel

Hotel for Honeymoon

Romantic Hotel

Hotel with Parking

EV charging stations

5-Star Hotel

Room Types

Standard Double Room with Two Double Beds This family room has 2 double beds, blackout curtains and a desk. It also features adjustable lights and a private bathroom with free toiletries.

Deluxe King Room This larger room has a coffee maker, a king size bed, blackout curtains, adjustable lights and a desk. It has a private bathroom with free toiletries.

Standard King Room This double room has a queen size bed, blackout curtains and a desk.

Superior Queen Suite with Sofa Bed The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Executive Queen Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Executive Double Room with Two Double Beds Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Executive King Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

About Novotel Medellin El Tesoro

License: 57202

Guest Reviews

8.6

Very Good

Location

Novotel Medellin El Tesoro is highly praised for its excellent location, perfectly situated within the El Tesoro Shopping Center. The hotel's position offers convenience for those who enjoy shopping, being directly connected to one of Medellin's most exclusive malls. Guests appreciate the safety and accessibility of the area, noting it is close to various stores, restaurants and medical facilities. The city and mountain views from the hotel are another highlight, enhancing the overall guest experience.

The property's central location makes it easy to explore Medellin with quick access to the bustling El Poblado area. The spacious, modern and clean rooms add to the comfort with many guests mentioning the scenic views and luxurious amenities. Additionally, the hotel's facilities, including its gym, pool and breakfast options, receive frequent commendations. The attentive and friendly staff contribute to the positive atmosphere, further elevating the guest experience.

In summary, Novotel Medellin El Tesoro stands out for its unbeatable location within a major shopping center, offering safety, convenience and excellent amenities, making it a top choice for travelers visiting Medellin.

Breakfast

The breakfast at Novotel Medellin El Tesoro generally receives positive feedback for its variety and taste. Many guests commend the breakfast as very good, delicious and varied with a comprehensive buffet that offers a good selection of options. Some have described the breakfast as excellent with a rich and fresh assortment, making it a highlight of their stay.

However, not all feedback is entirely favorable. Numerous reviews point out areas for improvement, noting that the breakfast could benefit from more variety and attention. Some guests felt the breakfast lacked diversity, becoming monotonous over several days. There were also remarks about the temperature of the food with some guests mentioning cold dishes and long waits for hot items such as eggs.

Despite these critiques, the inclusion of breakfast with the room rate and the attentive staff are often appreciated. Overall, while the breakfast at Novotel Medellin El Tesoro receives high marks for quality and selection, there is a consensus that more variety and attention to detail could enhance the dining experience.

Dinner

The dinner experience at Novotel Medellin El Tesoro generally garners mixed reviews from its guests. While some find the food to be of good quality, particularly praising the breakfast, others encounter areas that could benefit from improvements. Many guests choose to dine at the connected mall, which offers a variety of dining options that may overshadow the hotel's own offerings.

For in-room dining, the feedback is positive, suggesting that the convenience and quality fulfill expectations. However, the restaurant at the hotel receives comments about its limited and sometimes outdated menu items, along with a lack of variety. Some diners have noted that the food can be average or even cold and there are issues with labeling allergens properly.

Despite these critiques, the restaurant staff is often highlighted for being very attentive and friendly, which enhances the dining experience. However, the high cost of wines is another point of contention among guests. Overall, while there are several good aspects of dining at Novotel, including attentive service and decent breakfast offerings, improvements in menu variety and food quality could make a significant difference in attracting more guests to dine in-house.

Rooms

Novotel Medellin El Tesoro offers an excellent stay with its spacious, comfortable and modern rooms. Guests frequently highlight the large wardrobe and drawer space, as well as the clean and beautifully arranged rooms. The rooms are praised for being very spacious with some offering scenic views of the city. Cleanliness is a recurring positive note with many finding the rooms clean, cozy and equipped with comfortable beds. The modern facilities and room accommodations are appreciated, as well as the immediate access to the El Tesoro shopping center, making it convenient for shopping and dining. Despite minor concerns like room temperature and occasional delays in room service, the overall guest experience in the rooms is overwhelmingly positive, accentuated by the hotel's excellent location and attentive service.

Beds

Nestled in Medellin, Novotel Medellin El Tesoro offers guests an inviting and cozy sleeping experience, highlighted by the consistently praised comfort of its beds. With numerous reviews noting the super comfortable and quality beds, travelers can expect to enjoy restful nights during their stay. The mattresses receive particular mentions for their comfort, adding to the overall positive sleeping experience. The rooms complement these beds with cleanliness, ensuring a hygienic and pleasant environment. Additionally, the pillows, described as high-quality, contribute further to the comfort. Overall, the beds promise a great rest, making the hotel an appealing choice for those prioritizing a good night's sleep.

Cleanliness

Novotel Medellin El Tesoro has consistently impressed guests with its impeccable cleanliness. Travelers have frequently described the hotel as very clean with rooms being spotless and well-maintained throughout their stay. The facilities are modern and fresh, further contributing to the positive cleanliness impression. Visitors have noted the excellent cleaning practices with many highlighting the cleanliness of both rooms and common areas. Although there are occasional mentions of linen changes and towel availability, the overall consensus remains highly favorable. The cleaning staff receives commendation for their efforts, adding to the hotel's reputation for maintaining a pristine environment. In terms of cleanliness, the hotel achieves near perfection, leaving guests thoroughly satisfied with the hygienic standards offered.

Staff

Novotel Medellin El Tesoro enjoys a generally favorable reputation with numerous reviews highlighting the exceptional service provided by the staff. Many guests noted that the staff are friendly, helpful and attentive across various departments, including front desk, housekeeping and room service. The staff's professional and cheerful demeanor adds to the overall positive experience, contributing significantly to the hotel's welcoming atmosphere. Specific mentions of staff members like Israel and Carolina suggest that individual team members make a considerable impact on guest satisfaction. However, there are occasional mentions of inconsistent service at the reception and pool areas, indicating potential areas for improvement. Despite this, the majority of reviews reflect a high level of customer service and dedication from the staff, making it a key strength of the hotel.

Spa

Novotel Medellin El Tesoro boasts a highly praised spa with many guests describing their experience as fantastic and unforgettable. The property offers spa services under the name Nirvana Spa, which has received admiration for its excellent treatments. Visitors appreciated the quality of the spa and commended it as one of the highlights of their stay. However, some guests noted that the spa was fully booked at times, suggesting it is quite popular. Despite this, the overall consensus points to a great experience at the spa with many guests expressing satisfaction and enjoyment of the treatments provided.

Gym

The gym at Novotel Medellin El Tesoro receives mixed reviews from guests. On the positive side, the gym is described as good, great and even lovable by some patrons. Guests appreciate its clean and modern appearance, which aligns well with the overall aesthetic of the hotel. It is also noted that the gym is connected to the hotel, offering convenience.

However, several guests mention that the gym is quite small and lacks a variety of equipment. Specifically, it is reported to have only a few machines and two treadmills, while some desired free weights and a bench were missing. Due to these limitations, some reviewers felt that the gym was not worth using.

In summary, while the gym is clean, modern and connected to the hotel, it may not fully meet the needs of all fitness enthusiasts due to its size and limited equipment.

Pool

The rooftop pool at Novotel Medellin El Tesoro stands out for its incredible panoramic views, offering guests a remarkable spot to unwind. While some voices commend the pool's beauty and the pleasantness of the surrounding area, there have been notable mentions regarding its temperature, often described as cold. Additionally, the pool's size is frequently noted for being on the smaller side. Despite the aesthetic appeal, there are occasional comments on the need for cleaner facilities and improved service. Overall, it's a visually appealing highlight of the hotel, but certain aspects might require attention to enhance the overall guest experience.

Parking

Novotel Medellin El Tesoro stands out for its parking amenities, offering ample and easily accessible parking spaces. Guests appreciate the convenience of the parking arrangement, as it shares facilities with a nearby shopping mall. While some have noted occasional challenges accessing the parking through the mall, overall, the parking experience is praised for being straightforward and complimentary. The integration with the shopping center adds an extra layer of convenience for guests.

Family

Novotel Medellin El Tesoro is an excellent hotel for families, offering a range of amenities that cater to both adults and children. The hotel is particularly family-friendly, making it a great choice for those traveling with kids and even babies. The breakfast buffet is highly praised, ensuring a delightful start to the day for everyone.

Its pet-friendly policy adds another layer of convenience for families traveling with their furry friends. The hotel's location within a shopping center is highly beneficial, providing easy access to various activities and entertainment options suitable for children. Families will find the family rooms perfect in terms of both comfort and space and the helpful staff is always ready to assist with any additional needs, particularly for those with babies.

Overall, the excellent service and convenience of having a shopping center nearby make Novotel Medellin El Tesoro a fantastic option for a family stay, ensuring that both children and adults can enjoy their time to the fullest.

4 Star

Novotel Medellin El Tesoro is frequently praised for delivering an impressive experience that aligns with its 4-star rating, though some guests feel it even approaches 5-star status. Many highlight the hotel as one of the best four-star options in Medellin, citing its competitive rates and exceptional services. Guests appreciate the quick and efficient service, alongside a view that enhances the overall stay. Despite being classified as a 4-star establishment, it frequently surprises visitors with a higher standard of quality and service. However, a few guests expected more considering the hotel's category, indicating room for further improvement. Overall, it’s well-regarded for providing a high-quality stay with good value.

Outdoor Pool

Novotel Medellin El Tesoro offers a pleasant outdoor pool experience, praised for its beauty and the aesthetic appeal of its rooftop location. Guests appreciate the nice pool area, describing the swimming pool as both nice and beautiful. However, some challenges have been noted, including crowded conditions in the pool area and restrictions stemming from the pool reservation system. Additionally, the attitude of the staff at the upper level swimming pool has been criticized by some guests. Despite these minor setbacks, the overall impression of the outdoor pool at Novotel Medellin El Tesoro remains positive.

Romantic

Nestled in peaceful surroundings in Medellin, Novotel El Tesoro sets the stage for a romantic escape, perfect for couples looking to get away. The hotel offers beautiful and breathtaking views that enhance the romantic ambiance, making each stay memorable. Its romantic setting amidst the city's vibrant life blends tranquility with quality, ensuring a harmonious and intimate experience for those who choose this enchanting retreat.

Dog Friendly

Novotel Medellin El Tesoro is praised for being a dog-friendly hotel, welcoming pets with open arms. Guests appreciate that dogs stay for free for Genius members, making it an attractive option for travelers who love to bring their furry friends along. Several reviews highlight how great the stay was for their pets with staff members described as extremely sweet towards the animals.

However, there are some mixed feelings, as certain reviews pointed out that pets are not allowed in common areas and there were issues during check-in due to the lack of a vaccination card. Some guests also experienced disturbances, such as dog barking late at night. Despite these few negative aspects, many guests still found it a good place for pet owners, particularly noting the unbeatable experience for those traveling with their dogs.

Yes, Novotel Medellin El Tesoro has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Novotel Medellin El Tesoro.

Yes, Novotel Medellin El Tesoro welcomes dogs.

Yes, parking facilities are available at Novotel Medellin El Tesoro.

Yes, Novotel Medellin El Tesoro has a gym.

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