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Al Madina Golden Hotel

Medina , Abu Ayyub Al Ansari Road Bani Khidrah Dist (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAl Madina Golden Hotel is highly regarded for its exceptional location, placing guests directly in front of the gates to the Prophet's Mosque, allowing unparalleled ease of access to this revered site. Guests frequently highlight the breathtaking views of the mosque and the Green Dome from their rooms, as well as the hotel's proximity to numerous eateries, shops and essential services, making it a strategically convenient choice for visitors.

However, the hotel falls short in some areas. Notably, breakfast and dinner services are lacking. Breakfast is not included in the room rate and is often unavailable with dining facilities seemingly restricted to specific groups. The absence of on-site dining options forces guests to rely on external food delivery services, which can be inconvenient.

Rooms receive mixed reviews with many describing them as small and cramped. While some guests appreciate the serene and peaceful atmosphere, issues such as cleanliness, maintenance problems and the general condition of the rooms are frequently mentioned. Positive aspects include views of Al Nabawi Mosque and the overall quiet environment.

Cleanliness reviews are varied. Some guests commend the hotel for its neat and tidy rooms and modern furniture. Nevertheless, numerous complaints about overlooked areas such as carpets, curtains and bathrooms suggest that more rigorous cleaning protocols are needed. Inconsistent housekeeping services and occasional sightings of pests also detract from the hotel's cleanliness reputation.

Staff at the hotel are generally praised for their professionalism and helpfulness with several individuals receiving positive mentions for their courteous and efficient service. Nonetheless, there are reports of rude and unhelpful behavior from some front desk staff, indicating a need for improvement in customer service consistency.

WiFi service is another area with mixed feedback. While some guests report a satisfactory experience, particularly on the 10th floor, many others face challenges with weak, slow or entirely unavailable connections in different parts of the hotel.

The condition of the beds also garners mixed opinions. While some guests find the beds comfortable and clean, others complain about the hardness and discomfort of the mattresses and pillows. Issues with bed stability and cleanliness further contribute to the dissatisfaction.

In summary, Al Madina Golden Hotel excels in its prime location and certain aspects of its staff service, but there is ample room for improvement in dining options, room conditions, cleanliness, WiFi connectivity and bedding quality to enhance the overall guest experience.
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Hotel with Free Wi-Fi

Accessible Hotel

Hotel for Adults Only

Room Types

Triple Room Providing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 3 beds.

Twin Room Featuring free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features air conditioning, a minibar, a safe deposit box, an electric kettle, as well as a TV with satellite channels. The unit has 2 beds.

About Al Madina Golden Hotel

License: 10006997

Guest Reviews

Location

The Al Madina Golden Hotel is praised overwhelmingly for its prime location. Situated just steps away from the Prophet's Mosque, the hotel boasts unparalleled proximity, often described as being directly in front of the gates, making it a convenient choice for those wishing to visit the revered site. Guests consistently highlight the short walking distance to the mosque, some noting it takes just a minute to reach the courtyard or a few steps to the entrances. This unbeatable close proximity to Al-Masjid an-Nabawi is complemented by views of the mosque, including the Green Dome, which many found breathtaking and exceptional. The hotel's location also places it near numerous eateries, shops and services such as pharmacies, adding to the convenience for visitors. This strategic location, coupled with positive remarks about staff friendliness and cleanliness, reinforces why many reviewers consider it an excellent choice for their stays in the holy city.

Breakfast

The Al Madina Golden Hotel appears to have a significant gap in its guest services when it comes to providing breakfast. Multiple travelers have noted that breakfast is not included in the room rate and in many instances, it wasn't available at all. The hotel does not have a restaurant open for all guests with the dining facilities seemingly limited to specific groups such as those on pilgrimage or from certain countries. While the coffee received mixed reviews, the overall absence of breakfast options has been a recurring concern. Some guests hoped that the situation was temporary due to COVID-19 and suggested that introducing a breakfast option, even if just a simple formula, would greatly enhance their stay experience.

Dinner

At 'Al Madina Golden Hotel,' the dinner dining options seem limited and could be a point of concern for some guests. The hotel doesn't have an on-site restaurant available for individual guests, as dining facilities are reserved primarily for groups and pilgrims. Consequently, there is no room service or in-house dining offered. Guests often need to rely on external food delivery services, which may take up to two hours. While the absence of a dining area at the hotel might be inconvenient, visitors can find many restaurants within a 10-15 minute walking distance, providing alternative dining solutions close by.

Rooms

Rooms at Al Madina Golden Hotel received mixed reviews from guests. Many have emphasized that the rooms are very small, often described as cramped, narrow and congested, which becomes particularly problematic with multiple occupants. Complaints about cleanliness were also prevalent with reports of dusty, dirty carpets, smelly and unclean bathrooms and sporadically cleaned rooms. Some guests noted specific maintenance issues such as leaky water seals, drainage problems in bathrooms and non-functional shower heads.

Despite these concerns, there are positive remarks about some aspects of the rooms. The view from certain rooms overlooking the Haram or Al Nabawi Mosque has been appreciated, adding a serene touch to the stay. Additionally, once cleaned, the rooms were described by some as neat and tidy. There have also been mentions of the rooms being quiet and peaceful. However, even these positive reviews often emphasized the compact size of the rooms.

Overall, while the hotel's strategic location near the mosque offers convenience and some rooms provide beautiful views, the size and cleanliness of the rooms seem to require improvement. Regular maintenance and a better cleaning regimen could significantly enhance the guest experience at Al Madina Golden Hotel.

Beds

The bed situation at Al Madina Golden Hotel appears to be a mixed bag. On the positive side, there are several mentions of the beds being comfortable and clean, which can be a relief for many travelers looking for a restful night's sleep. The cleanliness extends to the bedsheets as well with multiple reviews highlighting that the bedsheets were very clean.

However, the reviews also bring to light a considerable number of issues concerning discomfort. There are numerous complaints about the beds being very hard and uncomfortable with some guests describing the mattresses as rock hard and extremely hard. Pillows did not fare much better with descriptions of them being dirty and hard, adding to the discomfort during sleep. Some even reported problems with the stability of the beds, mentioning wobbly frames, loose screws and beds that felt like they might collapse.

Cleanliness of the entire bedding setup also raised concerns with some guests noting that the bedding smelled bad or was not clean and others pointing out the need for bed covers and pillowcases to be changed. There were also accounts of excessive wear and tear, including worn-out and smelly bed sheets.

In summary, while some guests found the beds comfortable and well-maintained, a significant number expressed dissatisfaction with the hardness of the mattresses, cleanliness issues and the overall condition of the bedding at Al Madina Golden Hotel.

Cleanliness

When it comes to cleanliness, guest reviews of Al Madina Golden Hotel paint a mixed picture. Many guests have praised the hotel for its clean and neat rooms, clean beds and the use of modern, clean furniture. Some have even gone as far to say that it’s one of the cleanest hotels they’ve ever stayed in, highlighting the generally good cleanliness of the rooms and facilities.

However, there are also areas that need improvement. Several reviews reveal that while rooms may appear clean at a glance, finer details such as carpeted areas, corners and bathroom cleanliness are often overlooked. The carpets and curtains, in particular, were frequently mentioned as dusty or stained. Additionally, a recurring issue pointed out is the unpleasant and often unbearable smell from the bathrooms, which seems to stem from poor cleaning practices.

Guest feedback highlighted sporadic and inconsistent housekeeping service with some rooms not being cleaned unless specifically requested. Additionally, issues with bed linens, including smelly sheets and visible hair, have been noted by multiple reviewers. Other complaints include dirty windows, smelly corridors and occasional cockroach sightings, which detract significantly from the overall experience.

While the hotel's cleanliness in some areas has received positive remarks, there is a clear indication from guest reviews that a more consistent and thorough approach to cleaning, especially in bathrooms and carpeted areas, is necessary to meet expectations. The general consensus calls for more rigorous and regular cleaning protocols to ensure a comfortable and pleasant stay for all visitors.

Staff

The staff at Al Madina Golden Hotel receive mixed reviews from guests with a significant portion of the comments highlighting positive interactions. Many guests praise the professionalism and helpfulness of specific individuals such as Ahmed Khalifa, Mr. Manar Al-Shamri and Sultan, noting their willingness to meet the needs of visitors and their polite, cooperative demeanor. The housekeeping staff are frequently described as friendly and respectful, while the reception staff often receive commendations for their efficiency and courteousness.

Guests emphasize the professionalism of the hotel manager and the prompt assistance provided by the reception team, which includes facilitating early check-ins and responding quickly to room requests. Moreover, polite and friendly treatment from staff like Mr. Hashem and Abdulwahab is particularly appreciated, highlighting the hotel's emphasis on customer service.

However, several reviews also mention negative experiences, particularly with some front desk staff who are described as rude, unhelpful and inattentive to international standards. Issues such as slow service, lack of English proficiency and unprofessional behavior are noted by a number of guests, indicating room for improvement in these areas.

Despite these occasional setbacks, the overall sentiment remains positive with many guests expressing gratitude towards the staff for their professionalism and assistance, contributing to a generally pleasant stay at the hotel.

Wi-Fi

The WiFi at Al Madina Golden Hotel has received mixed reviews from guests. Some have found the internet service to be very good, especially noting no issues on the 10th floor and generally describing it as good. However, there are significant concerns about WiFi availability and performance in other areas of the hotel. There are consistent reports of no WiFi in the lobby and non-functional WiFi on certain floors like the 9th floor. Some guests also commented on the weak and slow connection speeds. Overall, while some guests were satisfied with the internet, others experienced considerable challenges accessing reliable WiFi throughout the hotel.

No, Al Madina Golden Hotel doesn't have any pool.

No, a spa isn't available at Al Madina Golden Hotel.

No, Al Madina Golden Hotel doesn't allow dogs.

No, parking facilities aren't available at Al Madina Golden Hotel.

No, Al Madina Golden Hotel doesn't have a gym.

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