Grand Plaza Al Madina
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Summary of reviewsGrand Plaza Al Madina is widely acclaimed for its exceptional location, offering unparalleled convenience to visitors, particularly those frequenting the Prophet's Mosque and its women's prayer areas. Guests frequently highlight the hotel's close proximity to Masjid Al Nabawi with easy access to specific gates. The hotel’s surrounding area is brimming with shops, restaurants and essential services, making it a practical choice for pilgrims and families alike.
The breakfast experience at Grand Plaza Al Madina is generally well-received, offering a diverse, international selection with many guests praising its quality and variety. The suhoor buffet during Ramadan, in particular, receives high marks for its exceptional offerings. However, there are occasional critiques regarding service issues and overcrowding, signaling areas for potential improvement.
Dinner at the hotel earns positive reviews for its varied and fresh menu, featuring a broad selection of delicious dishes. Despite some consistency issues and periodic complaints about the buffet being repetitive or the restaurant not being available, the overall dining experience remains a highlight for many guests.
Room cleanliness and maintenance receive mixed feedback. While many guests appreciate the clean, comfortable rooms and commend the housekeeping staff for their attentiveness, concerns about room size, outdated furnishings and sporadic maintenance issues persist. Positive aspects noted include good air conditioning, decent lighting and adequately equipped rooms, though there is a call for renovation and better upkeep.
Cleanliness throughout the hotel garners varying opinions with numerous guests praising the high standards of sanitation and diligent housekeeping staff. However, there are consistent reports of lapses in cleanliness, such as dirty carpets and linens, smelly rooms and occasional insect sightings, pointing to the need for consistent maintenance.
The staff at Grand Plaza Al Madina is often described as professional, friendly and efficient. Guests frequently commend individual staff members for their exceptional service and hospitality. Although there are isolated instances of less favorable interactions, the majority of reviews reflect a positive guest-staff experience.
Free WiFi at the hotel is an area of significant concern with many guests reporting weak, intermittent or nonexistent signals, suggesting a need for improvement in internet services.
Parking facilities provide a mixed experience; while free parking is appreciated, the execution poses challenges. Guests note issues with narrow, congested spaces, poorly installed barriers, cleanliness problems and sometimes limited availability due to staff occupying spaces, indicating that enhancements in parking management are necessary.
The beds in the rooms receive both positive and negative feedback. While many guests find them comfortable and well-maintained, issues such as outdated or uncomfortable mattresses, insufficient bedding and cleanliness problems with bed linens are frequently mentioned, pointing to areas for improvement to enhance guest comfort.
In summary, Grand Plaza Al Madina offers a strategically excellent location and generally applauded dining and service experiences. However, areas requiring attention include room maintenance, WiFi quality and parking facilities to elevate the overall guest satisfaction.
The breakfast experience at Grand Plaza Al Madina is generally well-received, offering a diverse, international selection with many guests praising its quality and variety. The suhoor buffet during Ramadan, in particular, receives high marks for its exceptional offerings. However, there are occasional critiques regarding service issues and overcrowding, signaling areas for potential improvement.
Dinner at the hotel earns positive reviews for its varied and fresh menu, featuring a broad selection of delicious dishes. Despite some consistency issues and periodic complaints about the buffet being repetitive or the restaurant not being available, the overall dining experience remains a highlight for many guests.
Room cleanliness and maintenance receive mixed feedback. While many guests appreciate the clean, comfortable rooms and commend the housekeeping staff for their attentiveness, concerns about room size, outdated furnishings and sporadic maintenance issues persist. Positive aspects noted include good air conditioning, decent lighting and adequately equipped rooms, though there is a call for renovation and better upkeep.
Cleanliness throughout the hotel garners varying opinions with numerous guests praising the high standards of sanitation and diligent housekeeping staff. However, there are consistent reports of lapses in cleanliness, such as dirty carpets and linens, smelly rooms and occasional insect sightings, pointing to the need for consistent maintenance.
The staff at Grand Plaza Al Madina is often described as professional, friendly and efficient. Guests frequently commend individual staff members for their exceptional service and hospitality. Although there are isolated instances of less favorable interactions, the majority of reviews reflect a positive guest-staff experience.
Free WiFi at the hotel is an area of significant concern with many guests reporting weak, intermittent or nonexistent signals, suggesting a need for improvement in internet services.
Parking facilities provide a mixed experience; while free parking is appreciated, the execution poses challenges. Guests note issues with narrow, congested spaces, poorly installed barriers, cleanliness problems and sometimes limited availability due to staff occupying spaces, indicating that enhancements in parking management are necessary.
The beds in the rooms receive both positive and negative feedback. While many guests find them comfortable and well-maintained, issues such as outdated or uncomfortable mattresses, insufficient bedding and cleanliness problems with bed linens are frequently mentioned, pointing to areas for improvement to enhance guest comfort.
In summary, Grand Plaza Al Madina offers a strategically excellent location and generally applauded dining and service experiences. However, areas requiring attention include room maintenance, WiFi quality and parking facilities to elevate the overall guest satisfaction.
Hotel for Honeymoon
Hotel with Parking
About Grand Plaza Al Madina
License: 10007910
Guest Reviews
Location
Breakfast
However, not all feedback is positive. Some guests find the breakfast below standard and not matching the price, while others report issues such as overcrowded elevators and occasional confusion regarding service. The lack of a live omelet station and complimentary breakfast service has disappointed a few visitors. Despite these mixed opinions, the overall sentiment leans towards an enjoyable and diverse breakfast experience.
Dinner
However, not all reviews were entirely positive. Some guests mentioned that the buffet could be better and critiqued the repetitive nature of dishes, specifically noting a frequent recurrence of rice and chicken. Additionally, a few reviews indicated confusion regarding the availability of the restaurant, pointing out instances where the restaurant was not open or not ready.
Overall, while the Grand Plaza Al Madina's diverse and largely well-received menu stands out, there are areas for improvement, particularly in consistency and clarity regarding restaurant operations.
Rooms
However, the size of the rooms appears to be a significant issue. Many reviews indicate that the rooms are quite small, cramped and not spacious enough for comfort. This tightness is further exacerbated when additional beds are added, leaving little room for movement and other activities. Additionally, several guests noted that the furniture and upholstery are outdated and worn out, suggesting a need for renovation to improve the overall ambiance.
A few reviews mentioned specific problems like malfunctioning room keys, inconsistent cleaning services and occasional unwelcome odors, including smoke smells and foul odors from the bathrooms. There were also reports of insect infestations and minor maintenance issues such as leaking faucets and clogged sinks, which detract from the overall guest experience.
Some guests felt that the rooms did not provide value for money, expressing disappointment with the state and size of the rooms given the price they paid. Despite these setbacks, positive highlights include good air conditioning, decent lighting and well-equipped rooms that cater to basic needs.
In summary, while the rooms at Grand Plaza Al Madina offer cleanliness and comfort to some extent, the overwhelming feedback points to a pressing need for renovation, better maintenance and improvements in room size to enhance guest satisfaction.
Beds
Cleanliness
However, the reviews are not uniformly positive with repeated concerns about inadequate cleaning protocols and maintenance issues. Some guests report encountering dirty carpets, unclean bed linens and smelly rooms with incidents of live insects and cockroaches being noted. The lack of consistent room cleaning services, sometimes only being performed upon request, was a recurrent complaint. Additionally, problems with old furniture and amenities, alongside a general lapse in cleanliness, were mentioned.
In general, while many found the hotel clean and well-maintained, others experienced significant lapses in cleanliness and upkeep, pointing to a disparity in maintenance standards.
Staff
Despite the overwhelmingly positive feedback, there were occasional mentions of staff not handling requests promptly or exhibiting rude behavior, particularly at the reception desk. Some guests encountered uncooperative or inattentive staff, which marred their overall experience. However, these negative instances seem to be outliers amidst numerous praises with many guests expressing gratitude to the staff for their exceptional service and hospitality.
Wi-Fi
Parking
However, guests have raised several concerns about the state and organization of the parking facilities. The narrow and often congested parking lots make maneuvering difficult and there have been complaints about cleanliness with reports of foul smells and damage to cars due to poorly installed barriers. The limited number of spaces exacerbates the issue; in some cases, parking spaces are occupied by hotel staff, leaving no room for guests. Additionally, long wait times to access parking and issues with narrow entrances have been pointed out.
In conclusion, while the promise of free parking is attractive and appreciated, the execution leaves much to be desired. The hotel might benefit from improving both the availability and condition of its parking facilities to enhance the overall guest experience.
No, Grand Plaza Al Madina doesn't have any pool.
No, a spa isn't available at Grand Plaza Al Madina.
No, Grand Plaza Al Madina doesn't allow dogs.
Yes, parking facilities are available at Grand Plaza Al Madina.
No, Grand Plaza Al Madina doesn't have a gym.
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