Hayat Al madinah Hotel فندق حياة المدينة
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Summary of reviewsHayat Al Madinah Hotel boasts a commendable guest experience with a few caveats. The hotel presents spacious and comfortable rooms that are generally well-received for their size and cleanliness. However, there are occasional reports of maintenance issues, outdated amenities and inconsistencies in cleanliness that tarnish an otherwise positive experience.
The cleanliness of the hotel varies with some guests praising the tidy and well-kept rooms, while others note significant lapses such as unclean bathrooms and the presence of insects. These discrepancies suggest a need for more consistent housekeeping services.
The staff at Hayat Al Madinah Hotel receive high marks for their professionalism, cooperativeness and dedication, significantly enhancing the guest experience. Notable mentions include Mr. Mashalli, Mr. Harbi and the bus drivers, who are highlighted for their punctuality and courteous service. Despite some reports of unprofessional behavior, the majority of guests appreciate the welcoming and respectful attitude of the staff.
The hotel's location presents both positives and substantial challenges. While it's in close proximity to Al Masjid Al Nabawi, ongoing construction projects have made access difficult and time-consuming. Despite a free shuttle service provided by the hotel, guests often find the journey to the mosque inconvenient due to road closures and detours. This issue heavily impacts guests seeking frequent visits to the holy mosque.
The Wi-Fi service at the hotel is mostly praised for its good speed and availability. Some guests, however, experience intermittent connectivity issues, which indicates the need for improvement to ensure consistent service throughout the premises.
The beds provided by the hotel are generally comfortable and spacious with some issues regarding cleanliness of linens and pillows noted by a few guests. Overall, the comfort of the bedding is well-regarded.
In summary, while Hayat Al Madinah Hotel offers a solid stay with spacious rooms, comfortable beds and a highly praised staff, improvements in cleanliness, maintenance and mitigation of construction-related access issues would greatly enhance the overall guest experience.
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The cleanliness of the hotel varies with some guests praising the tidy and well-kept rooms, while others note significant lapses such as unclean bathrooms and the presence of insects. These discrepancies suggest a need for more consistent housekeeping services.
The staff at Hayat Al Madinah Hotel receive high marks for their professionalism, cooperativeness and dedication, significantly enhancing the guest experience. Notable mentions include Mr. Mashalli, Mr. Harbi and the bus drivers, who are highlighted for their punctuality and courteous service. Despite some reports of unprofessional behavior, the majority of guests appreciate the welcoming and respectful attitude of the staff.
The hotel's location presents both positives and substantial challenges. While it's in close proximity to Al Masjid Al Nabawi, ongoing construction projects have made access difficult and time-consuming. Despite a free shuttle service provided by the hotel, guests often find the journey to the mosque inconvenient due to road closures and detours. This issue heavily impacts guests seeking frequent visits to the holy mosque.
The Wi-Fi service at the hotel is mostly praised for its good speed and availability. Some guests, however, experience intermittent connectivity issues, which indicates the need for improvement to ensure consistent service throughout the premises.
The beds provided by the hotel are generally comfortable and spacious with some issues regarding cleanliness of linens and pillows noted by a few guests. Overall, the comfort of the bedding is well-regarded.
In summary, while Hayat Al Madinah Hotel offers a solid stay with spacious rooms, comfortable beds and a highly praised staff, improvements in cleanliness, maintenance and mitigation of construction-related access issues would greatly enhance the overall guest experience.
Cheap Hotel
This hotel offers budget-friendly accommodation and is located in Medina. It provides basic amenities, making it a suitable option for cost-conscious visitors.
Hotel for Honeymoon
Hotel with Parking
Small Hotel
About Hayat Al madinah Hotel فندق حياة المدينة
License: 10009932
Guest Reviews
Location
The area around the hotel is undergoing significant roadwork, resulting in blocked access points and convoluted detours. This construction has created a rural, almost village-like environment around the hotel, making it feel isolated. While the hotel itself receives praise for cleanliness, room service and reasonable prices, the external conditions due to the road upgrades and expansion projects substantially diminish the convenience of the location, creating a problematic experience for visitors especially those aiming for regular visits to the holy mosque.
Despite some positive aspects such as the hotel's internal services and amenities, the overwhelming sentiment points to the current inaccessibility and inconvenience caused by extensive construction, making the overall location less favorable for those planning to visit the Prophet's Mosque frequently and easily.
Rooms
The furniture and facilities appear to be dated with several guests mentioning the need for updates, such as broken mirrors, a non-functional TV and air conditioning issues. Some rooms lack basic amenities like chairs, tables and carpets and others have reported maintenance concerns such as broken table lamps and bare shower wires.
The room service has had its fair share of criticism regarding its efficiency and reliability, although property cleanliness and elevator service received positive mentions. While the size of the rooms generally garners positive feedback, some rooms are rarely small, potentially causing discomfort for guests.
In summary, while the hotel has its strengths in room spaciousness and certain aspects of cleanliness, updates and improvements in both room amenities and service maintenance would enhance the overall guest experience.
Beds
Cleanliness
However, negative feedback cannot be overlooked. Several reviewers encountered issues such as dirty rooms, unclean bathrooms and unaddressed cleanliness concerns like dust, hair in the sinks and clogged drains. Some found the rooms and bathrooms to be infested with cockroaches and strange insects. It was mentioned that housekeeping services were lacking with insufficient cleaning and no room service available. Other guests noted the discrepancy between the hotel’s online photos and the actual conditions, describing old, dirty furniture and an overall need for refurbishment.
The mixed feedback suggests that while some guests had a satisfactory stay concerning cleanliness, there were significant concerns from others that need to be addressed to ensure a consistent and positive experience for all visitors.
Staff
Instances of exceptional behavior are emphasized, especially from bus drivers like Abu Fuad and Hajj Yahya, who not only provide punctual transport to the Prophet's Mosque but also engage guests with kindness and helpful advice. The reception staff, in general, receive high marks for their professional demeanor and cooperative approach.
However, the reviews are not devoid of criticism. Some guests report unprofessional or rude behavior from certain staff members, highlighting inconsistencies in the service quality. Complaints about slow room service and unavailability of reception staff at times also surface. Despite these issues, the general sentiment remains positive, crediting the hotel's staff for their caring and supportive attitude, which significantly enhances the overall experience at the hotel.
Wi-Fi
No, Hayat Al madinah Hotel فندق حياة المدينة doesn't have any pool.
No, a spa isn't available at Hayat Al madinah Hotel فندق حياة المدينة.
No, Hayat Al madinah Hotel فندق حياة المدينة doesn't allow dogs.
Yes, parking facilities are available at Hayat Al madinah Hotel فندق حياة المدينة.
No, Hayat Al madinah Hotel فندق حياة المدينة doesn't have a gym.
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