One Inn Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe One Inn Hotel in Medina stands out primarily for its exceptional location, being just steps away from the Prophet's Mosque (Masjid an-Nabawi). This proximity makes it an attractive option for visitors keen on frequent prayers and religious activities, especially those seeking convenient and immediate access to Medina’s spiritual heart. Many guests appreciated the magnificent views from rooms that overlook the Haram and Mount Uhud.
The reception staff at the hotel, particularly individuals like Ali Al-Badrani, Ms. Mala and Mohammed, have received high praise for their helpfulness, friendliness and efficiency, contributing positively to the overall guest experience. Their professional and accommodating nature often made guests feel valued and welcomed.
However, the hotel has notable weaknesses, particularly in the areas of dining, room upkeep and amenities. There are significant complaints about the lack of a functioning restaurant, as the hotel does not provide breakfast, lunch or dinner services for individual travelers—only catering to group bookings. Similarly, guests highlighted issues such as poor Wi-Fi connectivity, inconsistent room cleanliness and outdated or poorly maintained facilities. Cleanliness was a major concern with repeated complaints of dirty carpets, smelly washrooms and generally poor housekeeping services.
The rooms, while boasting some positive features like spacious layouts and quiet environments on higher floors, were often criticized for being small, poorly maintained and inadequately furnished. Issues ranged from broken fittings and dirty carpets to a lack of essential amenities like towels and soap.
Despite the availability of parking, guests found it to be limited, congested and subject to additional fees, which many found inconvenient. Complaints about bed comfort and cleanliness were also widespread with reports of small, uncomfortable beds and unclean sheets.
In summary, while One Inn Hotel excels with its prime location near the Prophet's Mosque and has commendable staff, it struggles with consistent service quality, cleanliness, dining options and overall maintenance. It currently falls short of the four-star standard that it advertises with many guests suggesting it fits more appropriately within a one- to two-star rating.
Categories
The reception staff at the hotel, particularly individuals like Ali Al-Badrani, Ms. Mala and Mohammed, have received high praise for their helpfulness, friendliness and efficiency, contributing positively to the overall guest experience. Their professional and accommodating nature often made guests feel valued and welcomed.
However, the hotel has notable weaknesses, particularly in the areas of dining, room upkeep and amenities. There are significant complaints about the lack of a functioning restaurant, as the hotel does not provide breakfast, lunch or dinner services for individual travelers—only catering to group bookings. Similarly, guests highlighted issues such as poor Wi-Fi connectivity, inconsistent room cleanliness and outdated or poorly maintained facilities. Cleanliness was a major concern with repeated complaints of dirty carpets, smelly washrooms and generally poor housekeeping services.
The rooms, while boasting some positive features like spacious layouts and quiet environments on higher floors, were often criticized for being small, poorly maintained and inadequately furnished. Issues ranged from broken fittings and dirty carpets to a lack of essential amenities like towels and soap.
Despite the availability of parking, guests found it to be limited, congested and subject to additional fees, which many found inconvenient. Complaints about bed comfort and cleanliness were also widespread with reports of small, uncomfortable beds and unclean sheets.
In summary, while One Inn Hotel excels with its prime location near the Prophet's Mosque and has commendable staff, it struggles with consistent service quality, cleanliness, dining options and overall maintenance. It currently falls short of the four-star standard that it advertises with many guests suggesting it fits more appropriately within a one- to two-star rating.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
About One Inn Hotel
License: 10007935
Guest Reviews
Location
While the location is particularly advantageous for men with easy access to the men's gate, it may pose a bit of a challenge for women, as the women's entrance is situated farther away. Overall, the hotel's strategic placement near the South Gate, Gate 305 and other significant entries to the mosque simplifies the logistics of worship and maximizes the spiritual experience.
Despite a few reviews highlighting deficiencies in service and amenities, the hotel's unparalleled proximity to the Prophet's Mosque remains its standout feature. This aspect is consistently noted as a primary reason for guest satisfaction, making it an attractive option for those prioritizing convenient and immediate access to Medina's religious heart.
Breakfast
The breakfast provided, when available, drew some favorable comments, though it was generally described as not ideal or appropriate, especially for children. There were also negative remarks about additional charges for car parking, which some guests felt should have been included in the room rate.
Ultimately, while the hotel is praised for its cleanliness, prospective guests should be aware that breakfast options are limited and may incur additional costs.
Dinner
Furthermore, the advertised coffee shop and cafeteria are nonexistent and basic amenities like tea and coffee are not provided in the rooms. The reviews also note the misinformation on booking platforms regarding restaurant availability.
While there are many complaints about food services or the lack thereof, one comment ambiguously praises the hotel without providing specifics. However, consistent critiques regarding slow service response and other essential amenities significantly overshadow any minimal positive feedback. The overall impression from the reviews is a hotel struggling to meet basic dining expectations for its guests.
Rooms
However, a common point of discussion among guests is the size of the rooms, often described as very small, narrow or congested and sometimes not accurately represented in booking photos. This compactness has left little space for amenities with some rooms lacking essential furnishings such as chairs or sofas. Room maintenance appears to be another area requiring attention. Numerous reviews point out issues with old and dirty carpets, broken fittings and general poor upkeep, including windows that don’t close properly, leading to noise disturbances.
Additionally, some guests have noted that their rooms were not clean at check-in with visible cracks, worn-out furniture and even insect sightings. The absence of standard room amenities like towels, iron, microwave, soap and tissues was also a recurrent theme. Room service, when available, had varied feedback; some guests were satisfied while others found it lacking.
In sum, 'One Inn Hotel' shines with its location and some rooms' views but struggles with room size, maintenance and overall cleanliness. Visitors looking for a straightforward stay close to the holy sites might find it adequate, but those expecting higher standards might need to manage their expectations.
Beds
Cleanliness
There were also mentions of infrastructural challenges such as outdated and worn furniture, leaking bathrooms and rooms with cracks. Guests frequently reported dirty and smelly carpets and an overall low level of hygiene across the property, including the lobby, elevators and individual rooms. Despite the cleanliness issues, a few reviews did note clean rooms and find the hotel otherwise comfortable.
Overall, it is clear that One Inn Hotel needs to put a significant focus on improving its cleaning standards and housekeeping services to meet guest expectations and ensure a pleasant stay for all.
Staff
However, there are areas of concern that have been commonly mentioned by guests. Some experienced inconsistency in the behavior of the staff, ranging from polite and friendly to impolite and unprofessional. Issues with housekeeping and room service were also cited, including a lack of towel service and occasional lapses in cleanliness. Interpersonal interactions at the reception sometimes left guests feeling dissatisfied due to reported rudeness or lack of proper engagement, possibly accentuated by language barriers.
Overall, while the 'One Inn Hotel' staff does have a solid reputation for courtesy and cooperation, especially among front desk staff, some inconsistencies in service quality and professionalism do suggest room for improvement.
Wi-Fi
Parking
Issues cited by guests include inadequate directions to the parking area, which led to confusion and frustration. There have been instances where guests were directed to park on the street due to full parking lots. Additionally, the parking situation caused some to park far away from the hotel when no spaces were available.
Despite these challenges, guests appreciated that the hotel does provide private parking, although they would prefer if it were included in the stay without extra charges. Overall, the parking at One Inn Hotel is manageable but not without its shortcomings, such as space limitations and additional fees.
4 Star
No, One Inn Hotel doesn't have any pool.
No, a spa isn't available at One Inn Hotel.
No, One Inn Hotel doesn't allow dogs.
Yes, parking facilities are available at One Inn Hotel.
No, One Inn Hotel doesn't have a gym.
Location Show Map
More Options
