Ruve Al Madinah Hotel
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Summary of reviewsRuve Al Madinah Hotel enjoys a strategic and highly favorable location, situated close to the Haram and particularly convenient for women due to its proximity to the women's entrance gates. Its vicinity to Masjid Al Nabawi boosts its appeal for those looking to maximize their spiritual experience. The hotel's surrounding amenities, including local shops and eateries, further enhance its convenience.
The breakfast at the hotel garners mixed reviews with many commending the varied and high-quality buffet that includes different egg preparations and Asian-style dishes. However, some guests feel the menu lacks variety and freshness at times. Dinner, while praised for its variety, tends to fall short of five-star dining expectations and is often criticized for both quality and taste.
Rooms at Ruve Al Madinah Hotel offer a blend of comfort and space but are sometimes criticized for being too small or outdated. Guests appreciate the cleanliness, spaciousness and well-equipped nature of certain rooms, though maintenance and modernity could use some attention. Cleanliness feedback is generally positive with efficient housekeeping noted, though there are occasional concerns about dirty carpets and dusty surfaces.
The staff at Ruve Al Madinah Hotel are frequently lauded for their professionalism and friendliness, enhancing the overall guest experience. Individuals like Mr. Khalid Al Marawany and Mr. Amir receive special mentions for their helpfulness. However, occasional lapses in customer service are noted.
Wi-Fi service at the hotel is another area of mixed reviews. While some guests find the internet service fast and reliable, others report significant connectivity issues, particularly in the rooms.
For family-friendly stays, the hotel excels with spacious rooms, family-friendly amenities and a welcoming atmosphere, inclusive of special touches like Eid treats for kids. Families appreciate the attentive housekeeping and the convenience of the hotel’s location.
While the hotel generally meets three-star standards, some guests feel it surpasses others in the same category due to its comfort and cleanliness. However, areas of improvement include more responsible staff, quicker service and better food quality. Overall, the Ruve Al Madinah Hotel’s prime location and solid amenities make it a reliable choice for travelers.
Categories
The breakfast at the hotel garners mixed reviews with many commending the varied and high-quality buffet that includes different egg preparations and Asian-style dishes. However, some guests feel the menu lacks variety and freshness at times. Dinner, while praised for its variety, tends to fall short of five-star dining expectations and is often criticized for both quality and taste.
Rooms at Ruve Al Madinah Hotel offer a blend of comfort and space but are sometimes criticized for being too small or outdated. Guests appreciate the cleanliness, spaciousness and well-equipped nature of certain rooms, though maintenance and modernity could use some attention. Cleanliness feedback is generally positive with efficient housekeeping noted, though there are occasional concerns about dirty carpets and dusty surfaces.
The staff at Ruve Al Madinah Hotel are frequently lauded for their professionalism and friendliness, enhancing the overall guest experience. Individuals like Mr. Khalid Al Marawany and Mr. Amir receive special mentions for their helpfulness. However, occasional lapses in customer service are noted.
Wi-Fi service at the hotel is another area of mixed reviews. While some guests find the internet service fast and reliable, others report significant connectivity issues, particularly in the rooms.
For family-friendly stays, the hotel excels with spacious rooms, family-friendly amenities and a welcoming atmosphere, inclusive of special touches like Eid treats for kids. Families appreciate the attentive housekeeping and the convenience of the hotel’s location.
While the hotel generally meets three-star standards, some guests feel it surpasses others in the same category due to its comfort and cleanliness. However, areas of improvement include more responsible staff, quicker service and better food quality. Overall, the Ruve Al Madinah Hotel’s prime location and solid amenities make it a reliable choice for travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
3-Star Hotel
About Ruve Al Madinah Hotel
License: 10001932
Guest Reviews
Location
Numerous amenities and services, including local shops, restaurants and grocery stores, are within easy reach, further enhancing the hotel's appeal. Many reviews appreciate the hotel's cleanliness and the helpfulness of the staff with some praising the abundance of elevators that ensure minimal waiting times.
Overall, the hotel's strategic location, combined with its proximity to key areas like the women's entrance and local markets, makes it a top choice for visitors looking for comfort and convenience during their stay in the holy city of Madinah.
Breakfast
However, there are also several areas where guests feel improvement is needed. Complaints often mention a lack of variety, repetitive menus and limited dishes, especially for international or specific dietary preferences. Some guests were disappointed with the absence of live stations, such as for omelets and the lack of fresh coffee or more diverse beverage options. Additionally, there are comments about food being cold and the breakfast area being crowded at times.
While the breakfast is often considered good value and in some cases exceptional, there is a notable number of guests who found it disappointing and not up to the standard expected from a high-rated hotel. Nonetheless, the breakfast experience at Ruve Al Madinah Hotel seems to cater well to a wide range of guests looking for a hearty start to their day.
Dinner
However, many guests feel that the overall food quality falls short of five-star expectations with some describing it as mediocre or below average. The dinner offerings are considered poor by some with limited variety and repetitive selections. Breakfast and dinner are often deemed expensive and disappointing and complaints about the food being tasteless or cold at times are recurrent. Specific criticisms include fried chicken being too hard, pizza quality being below average and biryani having an unpleasant smell.
The in-house dining experience, although convenient, is not always satisfying with some guests mentioning that the food quality can be average and in-room dining not consistently good. Furthermore, the restaurant service has room for improvement, given instances where guests felt neglected.
Overall, while the food at Ruve Al Madinah Hotel has its high points, it seems consistency and variety need attention to meet the high expectations of a five-star establishment.
Rooms
On the positive side, guests noted that the rooms were often tidy and the service prompt with some even praising the daily cleaning services. The hotel's proximity to key locations, such as the Women's Gate of the Haram, added to its appeal. The decor in some rooms received commendations for being attractive and well-furnished, enhancing the overall comfort and luxury feel.
However, there were notable drawbacks that several reviewers mentioned. A common complaint was the small size of the rooms, which many found to be too cramped and not suitable for families with children. Issues such as outdated furniture, dim lighting, poor ventilation and room odors were frequently cited. The cleanliness was inconsistent with some guests finding the rooms dusty and in need of a deep clean. Maintenance issues were also a concern, including broken switches, leaking showers and non-functional air conditioning units.
Moreover, several guests felt the rooms were noisier than expected, lacking adequate soundproofing from street noise or neighboring rooms. The overall room design was seen as dated and in need of renovation to meet modern standards.
In summary, while the clean and spacious rooms and courteous service were appreciated, significant improvements are necessary in terms of room size, maintenance, lighting and updates to furnishings to improve the overall guest experience at Ruve Al Madinah Hotel.
Beds
However, some guests find the beds too small or worn out, indicating that improvements could be made in terms of size and maintenance. Issues such as stained bed covers, dust underneath beds and the need for better bedding quality are mentioned. Pillows receive mixed reviews; some are comfortable while others are noted for being bulky or hard.
While there are instances where beds and bedding fall short of expectations, overall, many guests find the beds at Ruve Al Madinah Hotel to be very comfortable and clean, contributing to a satisfactory stay.
Cleanliness
However, feedback on cleanliness is mixed. While numerous reviews commend the cleanliness, highlighting the spotless environment, the presence of fresh towels and the diligence of the housekeeping staff, others point to areas needing improvement. Concerns include dirty carpets, a lack of thorough vacuuming and occasional issues with dusty surfaces. Bathrooms, in particular, receive varied reviews with some finding them very clean and others noting that they could benefit from more upkeep and maintenance.
Overall, while the Ruve Al Madinah Hotel maintains a generally clean ambiance, it appears that there are specific areas and times where cleanliness could be more consistently ensured. The attentive staff and excellent housekeeping service are definite highlights, but there are instances where the hotel's cleaning standards fall short of expectations.
Staff
Despite occasional mentions of uncooperative or rude behavior from some staff members and isolated instances of poor customer service, the majority of the reviews underscore the staff’s efficiency and courteousness. The smooth check-in process and swift responses to guest concerns are recurrent themes, contributing to an overall positive experience.
The restaurant staff, especially chef Mr. Hossam, were appreciated for their attentiveness, although there were a few criticisms regarding restaurant service. Many reviews reflect satisfaction with the professionalism and cooperative nature of the employees, enhancing the hotel’s reputation for delivering excellent service. Generally, the staff's friendliness, helpful attitudes and polite behavior significantly contribute to the hotel's welcoming atmosphere, making guests feel valued and well-cared for.
Wi-Fi
However, a significant number of guests reported issues with the Wi-Fi. Many found it to be weak, slow or simply non-existent, particularly in the rooms and on certain floors like level 12. Connectivity problems, such as the Wi-Fi cutting off frequently and the internet not working at all, were common complaints. Some guests found the Wi-Fi too weak or slow for important tasks, like checking in for flights online.
Overall, while a subset of guests had a satisfactory experience with the hotel's internet service, a considerable number of visitors encountered recurring issues that suggest the need for improvements in Wi-Fi signal strength and stability.
Family
Families have enjoyed their stays thanks to the attentive management and polite staff, who are eager to assist guests. Housekeeping is also notably diligent, often cleaning rooms multiple times a day without needing to be asked. Special touches like Eid treats for kids, including biscuits, cookies and balloons, add to the welcoming atmosphere.
Additional conveniences include basement parking and nearby grocery stores, catering to the needs of families. Dining options offer a variety of food and special arrangements, such as Suhoor, add to the excellent hospitality. The hotel’s excellent location and the clean, quiet environment enhance the overall family experience, making it a highly recommended choice for family trips to Madinah.
3 Star
However, feedback points to some areas needing improvement, such as the responsibility of the staff and the overall service speed. The bathrooms are quite small, only meriting a two-star rating from some reviewers and the lighting inside the rooms is insufficient for some guests' preferences.
Despite these minor downsides, the service is generally deemed excellent for the cost and the hotel's proximity to key points of interest, especially the ladies gate, is highly appreciated. The food quality lagged behind expectations for a three-star hotel, but the location and the overall ambiance make Ruve Al Madinah a worthwhile choice. In conclusion, this hotel is seen as a top-tier three-star option that effectively balances price, comfort and location.
Business
Accessible
The hotel is easily accessible to elderly guests, offering facilities like wheelchairs. Besides, the location is well-connected with a city bus stop nearby, aiding in the easy reach of various places around the hotel. For those arriving by car, free parking is a bonus, though it is most suitable for small cars and there is some limitation on the spaciousness at the entrance.
Overall, Ruve Al Madinah Hotel is commended for its effective accessibility, ranging from room accommodations and elevators to availability of necessary devices and proximity to key locations, ensuring a comfortable stay for all guests.
No, Ruve Al Madinah Hotel doesn't have any pool.
No, a spa isn't available at Ruve Al Madinah Hotel.
No, Ruve Al Madinah Hotel doesn't allow dogs.
No, parking facilities aren't available at Ruve Al Madinah Hotel.
No, Ruve Al Madinah Hotel doesn't have a gym.
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