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Saja Al Madinah

Medina , King Faisal St., Northern Central Zone Al Madinah Al Munwarah (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSaja Al Madinah is highly praised for its convenient and strategic location, just a short walk from the Masjid Nabawi, ranging from 2 to 10 minutes. The proximity to various gates and the women's prayer area, along with nearby restaurants, shops and markets, adds to its appeal, making it an ideal choice for pilgrims and families alike.

In terms of accommodations, the rooms at Saja Al Madinah are noted for their spaciousness, cleanliness and comfort. Guests frequently commend the tidy and well-maintained spaces, suitable for families and larger groups. Room upgrades, such as executive and family suites, further enhance the experience. Despite some critiques about outdated decor and occasional maintenance issues, the general sentiment remains positive.

The hotel's cleanliness stands out with many highlighting the efficient housekeeping staff who maintain high standards of hygiene, ensuring a fresh and welcoming environment. Guests appreciate the modern furnishings and consistent upkeep of the property.

The staff at Saja Al Madinah receive widespread acclaim for their friendliness and helpfulness. Specific mentions of courteous and supportive staff members, including those at the reception and housekeeping, underscore the hotel's commitment to excellent service. Smooth check-ins and occasional room upgrades contribute to a pleasant guest experience.

Family-friendly attributes are another strength of Saja Al Madinah, offering room configurations catering to family needs. The hotel's proximity to the Haram and its economic viability make it a convenient and sensible choice for families visiting the holy city. The staff's helpfulness in accommodating children and family requirements further enhances its appeal.

However, the dining experience at Saja Al Madinah presents mixed reviews. Breakfast receives criticism for lack of variety and organization, though pockets of praise exist for the food quality. Dinner options at the hotel's restaurant are also noted as limited and expensive, prompting many guests to explore nearby eateries.

The hotel's beds are a standout feature with numerous mentions of comfort, softness and cleanliness across different room types. While there are occasional concerns about amenities like pillows and stained sheets, the overall satisfaction with the bedding quality is high.

Regarding wifi, opinions are divided. While some guests find the internet service fast and reliable, others report weak signals and poor reception in certain areas, indicating a need for improvement.

Mixed reviews also surround the hotel's four-star rating with some guests affirming its value for money and spacious accommodations, while others cite issues like slow internet, housekeeping lapses and long check-in processes as areas for enhancement.

Despite some criticisms, the luxurious feel of the hotel, coupled with excellent customer service and courteous staff, makes Saja Al Madinah an appealing choice for visitors seeking comfort and high-level service during their stay. Overall, the hotel offers a well-rounded experience with remarkable strengths in location, cleanliness, room comfort and staff hospitality, making it a reliable accommodation option in Madinah.
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Romantic Hotel

This hotel is listed as a Hotel for Honeymoon. It provides comfortable accommodations and good service, creating a pleasant and relaxing atmosphere.

4-Star Hotel

This hotel is praised for its hospitality and professionalism. It is conveniently located near the Masjid Nabawi Ladies Gate, making it ideal for those on Umrah trips. It also provides delicious breakfasts.

Hotel for Honeymoon

Family Friendly Hotel

Room Types

Standard 3 bed Courtyard View This triple room features a satellite TV, minibar, a safe and air conditioning.

Standard 4 bed Courtyard View This quadruple room has a cable TV, electric kettle, a safe and minibar.

Standard Family Courtyard View This family room features air conditioning, minibar, a safe and electric kettle.

Executive Suite City View This suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as mountain views. The unit offers 4 beds.

Executive 1 King Courtyard View Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as mountain views. The unit has 1 bed.

Standard 2 bed Courtyard View Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a wardrobe and a safe deposit box. The unit has 2 beds.

Executive Twin Courtyard View Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.

Executive 1 King UHUD View Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.

Standard Family UHUD View Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room features a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as mountain views. The unit has 5 beds.

Executive 2 KING UHUD View The twin/double room provides an electric kettle, a carpeted floor, as well as a private bathroom boasting a shower. The spacious air-conditioned twin/double room features a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.

Standard king Accessible Room The unit has 1 bed.

Standard 2 beds Accessible Room The unit offers 2 beds.

Standard 3 bed City View The unit offers 3 beds.

Standard 4 bed City View The unit offers 4 beds.

Standard Family City View The unit has 4 beds.

Executive Twin City View The unit offers 2 beds.

Executive 2 KING Courtyard View The unit offers 2 beds.

Executive 2 KING City View The unit offers 2 beds.

About Saja Al Madinah

License: 10009290

Guest Reviews

7.7

Good

Location

'Saja Al Madinah' enjoys a highly praised location according to guest reviews. The hotel's proximity to the Masjid Nabawi is a significant highlight with many noting it's merely a short walk away, often cited as between 2 to 10 minutes. This makes it especially convenient for both men and women with prompt access to various gates and the women's prayer area.

Guests appreciate that the location balances accessibility and convenience, being close to numerous amenities like restaurants, shops and markets. Despite not always being in the first row of properties near the mosque, its distance is favorable, providing a serene yet accessible retreat.

Overall, the hotel's location is valued as excellent, superb and perfect, making it ideal for different needs, from family stays to pilgrim visits. The convenience of nearby amenities further boosts its appeal, offering a well-rounded and practical choice for visitors.

Breakfast

Saja Al Madinah’s breakfast offerings evoke a mixed array of reactions from guests, tilting more towards areas of improvement rather than excellence. The variety, while noted to be broad by some, is often criticized for being repetitive and limited with a notable lack of meat options. Several guests found breakfast to be mediocre and the presentation left much to be desired. Issues such as overcrowding, lengthy waits at the omelette station and disorganized service further detracted from the dining experience.

Despite these criticisms, there are pockets of praise. Some described the breakfast as good, tasty and even amazing, appreciating the fresh omelettes and broad variety of items available. The breakfast is seen as filling and generous by others, though the cost—especially when breakfast isn’t included in the room rate—is frequently regarded as steep.

Ultimately, although there are positive remarks about the food quality and selection, many guests believe that breakfast at Saja Al Madinah could benefit from substantial improvements in both variety and organization to better meet expectations.

Dinner

Saja Al Madinah Hotel receives mixed feedback regarding its dining options. Guests frequently mention the convenience of having various food places, supermarkets and even a pharmacy nearby, which adds to the overall accessibility and comfort of the stay. However, the hotel's own dine-in food service is often criticized for being limited with some guests describing the meals as too expensive and lacking variety. Some also pointed out that the food wasn't that good and that there were not many options for dinner. A few have suggested adding Pakistani dishes to the menu to improve the meal experience. Despite these critiques, the positive remarks about nearby good restaurants offer alternative dining options for visitors. The hotel room quality remains generally praised, suggesting that while the dining experience could use some enhancements, the accommodation itself meets guests' expectations.

Rooms

Saja Al Madinah receives consistent praise for its spacious and comfortable rooms. Guests frequently describe the rooms as clean, tidy and well-maintained with enough storage and wardrobe space to meet their needs. Many reviews highlight the good room size, which can accommodate larger groups, making it ideal for families. The king suites and rooms with Uhud Mountain views are particularly appreciated for their beauty and comfort.

Room upgrades to family or executive suites are a common positive mention, making stays even more enjoyable. The hotel staff is noted for their helpfulness and responsiveness with room service described as very good and attentive.

However, not all feedback is glowing. Some reviews point out the dated furniture and decor, including old and tired carpets, outdated bathrooms and fixtures needing renovation. Certain rooms also suffer from inadequate lighting, cleanliness issues and maintenance problems such as broken ACs, poor bathroom drainage and filthy windows.

Despite these drawbacks, the general sentiment remains positive, emphasizing the ample space, cleanliness and comfort provided by the rooms at Saja Al Madinah.

Beds

At Saja Al Madinah, the standout feature for many guests is the comfort of the beds. Across a range of room configurations, from king size beds to single beds, the consensus is clear: the beds are largely comfortable with numerous mentions of soft, spacious and clean sleeping arrangements. Guests frequently highlight the quality of the mattresses, noting their softness and size with the king size beds being a particular favorite.

The hotel’s flexibility in providing extra beds and bedding upon request is appreciated by families and larger groups, ensuring a comfortable stay for all. However, feedback on bed-related amenities such as pillows indicates a mixed experience with some guests finding them comfortable and others suggesting they could be improved.

Issues such as occasional stained sheets and the need for more thorough room servicing were mentioned by some guests, but these concerns do not overshadow the general satisfaction with the cleanliness and comfort of the bedding. Overall, a stay at Saja Al Madinah promises a good night’s sleep on well-maintained and very comfortable beds.

Cleanliness

Saja Al Madinah has garnered praise for its overall cleanliness, which guests commonly describe as very clean, well maintained and neatly organized. Numerous reviews highlight the hotel's clean and comfortable rooms with compliments extending to the spaciousness, modern furnishings and tidy ambiance. Housekeeping consistently appears efficient, maintaining the rooms daily and paying attention to detail, which ensures a fresh and welcoming environment for guests.

The property location also enjoys favorable remarks, pairing cleanliness with convenience. Guests appreciate the clean bathrooms and the hotel's general upkeep with daily cleaning routines ensuring high cleanliness standards. The service staff is often highlighted for their proactive approach, ensuring that the cleanliness is consistently maintained.

However, some reviews indicate areas where improvements are necessary. Issues such as missed cleaning requests, occasional lapses in daily housekeeping and outdated bathroom fittings have been noted. These isolated concerns have not significantly detracted from the overall positive reception but suggest room for enhancing guest satisfaction further.

In summary, Saja Al Madinah is generally upheld for its clean and orderly environment, comfortable rooms and the diligent work of the housekeeping staff. Although some areas require attention, the hotel predominantly meets high standards of cleanliness, making it a reliable choice for visitors seeking a tidy and pleasant stay.

Staff

The staff at Saja Al Madinah have received widespread praise for their exceptional friendliness and helpfulness across various reviews. Many guests highlighted their positive experiences with specific staff members, such as Yousef, Reem, Faris and Deema, who were noted for their courteous and supportive nature. The reception team was frequently mentioned as being particularly accommodating and efficient, providing prompt and smooth check-ins and showing excellent hospitality. Room upgrades were occasionally offered, which enhanced the guests' experiences.

Overall, the housekeeping staff were also commended for their diligence and responsiveness, ensuring that the rooms remained clean and tidy. Guests noted the cooperative and supportive behavior of the staff with many commenting on their professional demeanor and ability to communicate well in English. This facilitated easier interactions and further contributed to the overall pleasant atmosphere at the hotel.

Despite a few instances of less favorable interactions, the general consensus points towards a team that is hardworking, attentive and dedicated to ensuring a comfortable and enjoyable stay for all visitors. The positive hospitality and accommodating nature of the staff at Saja Al Madinah significantly add to the overall appeal of the hotel, making it a favored choice among guests.

Wi-Fi

Saja Al Madinah's wifi situation presents a mixed experience for guests. Many reviewers appreciated the wifi, noting it as good, fast, stable and even great in some instances. Positive mentions include good speed and reliable connections with some guests highlighting the availability of free Wi-Fi. However, the hotel does face criticism regarding wifi performance. Several reviewers reported issues such as weak signals, poor reception in certain areas and very slow internet speeds. Some even described the wifi as not working at all in their rooms or being substandard. Despite these fluctuations, there is a general sentiment that while the wifi can be satisfactory, it is inconsistent and could use improvement in reliability and coverage.

Family

Saja Al Madinah is an excellent choice for families looking for a comfortable stay near the Haram. The hotel offers a variety of room options suited for family needs, from quintuplet rooms to spacious family suites. Guests frequently praise the hotel for being very clean and economically viable for families, making it a perfect and convenient choice for both short and extended stays.

The location is particularly advantageous, being just a 3 to 4-minute walk to the Haram, which is especially beneficial for elderly family members. The proximity to gate numbers 18 and 19 also adds to the convenience.

The staff at the hotel are noted for their helpfulness, especially when it comes to accommodating children and family needs. The great environment extends beyond the rooms to the overall service, making it a highly recommended spot for both small and larger family groups.

Although some mention that the family suites may be priced on the higher side, the comfortable, clean and spacious accommodations seem well worth it for many. The provided amenities like extra bedding and towels for larger families further enhance the experience. Overall, Saja Al Madinah provides a family-friendly, child-friendly and economically sensible environment for those visiting the holy city of Madinah.

4 Star

Saja Al Madinah has received mixed reviews concerning its four-star rating, facilities and services. While some guests found the hotel to be of very good four-star standard and superb in terms of value for money, others felt it did not meet the criteria for a genuine four-star hotel. Some pointed out that the hotel provides a luxurious experience and exceeds expectations in certain areas, such as spaciousness and cleanliness of rooms and quality of food.

However, several reviews mentioned issues that detracted from the overall experience. There were comments about slow internet, poor customer service and housekeeping not being up to par for a four-star rating. The condition of the bathrooms and instances of bad smells were also noted, as well as the inadequate number of towels and long check-in processes. Some guests stated that the rooms were too small and that the overall quality felt closer to a three-star hotel.

On the positive side, the hotel offers affordable accommodations and is conveniently located near the masjid. Some guests appreciated the free room upgrades and generally described the hotel as clean and spacious.

In summary, Saja Al Madinah has strengths in certain areas, but some facilities and services fall short of what one would expect from a four-star hotel.

Luxury

Saja Al Madinah offers a sophisticated atmosphere with beautiful rooms and luxury suites, providing a luxurious experience that exceeds expectations. Guests frequently highlight the courteous and attentive staff, contributing significantly to the overall luxury of their stay. Despite some comments about dated hotel furniture and perceptions that the rates might be slightly high for what's provided, the hotel is still recognized for its overall luxurious ambiance. This makes it an appealing option for those seeking comfort and high-level service during their visit.

No, Saja Al Madinah doesn't have any pool.

No, a spa isn't available at Saja Al Madinah.

No, Saja Al Madinah doesn't allow dogs.

No, parking facilities aren't available at Saja Al Madinah.

No, Saja Al Madinah doesn't have a gym.

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