Saraya Harmony Hotel B
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Summary of reviewsSaraya Harmony Hotel B stands out primarily for its exceptional location, a strong point consistently emphasized by guests. The hotel is strategically situated just a few minutes' walk from the Prophet's Mosque, Masjid e Nabawi and other significant religious sites such as Roza and Jannat ul Baqi. Visitors appreciate the convenience and ease of access to these holy places, making the hotel an ideal choice for those wishing to visit Medina for religious purposes. The nearby facilities, including dining options, though considered pricey by some, add to the overall convenience.
The breakfast offerings at Saraya Harmony Hotel B receive mixed reviews. While some guests found the buffet to be varied and tasty, others pointed out the lack of variety and commented on it being overly specific to Uzbek cuisine. Concerns about the cost and occasional quality issues were noted, suggesting a need for improvement in this area to enhance guest satisfaction.
The guest rooms, however, present a predominant challenge for the hotel. Many reviewers found the rooms and bathrooms to be small, congested and plagued by cleanliness issues. Problems with maintenance, such as broken switches and outdated facilities, were recurrently mentioned. The lack of daily cleaning and soundproofing also diminished the overall experience for many guests. Some positive notes on the rooms' cleanliness and spaciousness were present, but these were outnumbered by the negatives.
Cleanliness extends as a general issue beyond the rooms. Complaints about old carpets, unclean bathrooms and inadequate housekeeping services were common. Problems with the sewage system, including overflows and unpleasant smells, further exacerbated the discomfort. Delays in check-in times and the sight of garbage trolleys left near elevators added to the negative perception of the hotel's upkeep.
The feedback on staff behavior is mixed yet highlights some redeeming qualities. Many guests found the staff to be friendly, polite and helpful, notably in tasks such as handling luggage. However, criticisms targeted the reception staff’s lack of customer service skills and professionalism. There were also complaints regarding insufficient housekeeping services and a lack of routine checks for essentials.
In summary, the prime location of Saraya Harmony Hotel B near key religious sites in Medina is its strongest attribute, significantly enhancing its appeal. Improvements in room cleanliness, maintenance and breakfast variety could greatly elevate the guest experience. Despite some operational and service-related challenges, the cooperative and friendly staff members offer a positive aspect to the overall hospitality.
The breakfast offerings at Saraya Harmony Hotel B receive mixed reviews. While some guests found the buffet to be varied and tasty, others pointed out the lack of variety and commented on it being overly specific to Uzbek cuisine. Concerns about the cost and occasional quality issues were noted, suggesting a need for improvement in this area to enhance guest satisfaction.
The guest rooms, however, present a predominant challenge for the hotel. Many reviewers found the rooms and bathrooms to be small, congested and plagued by cleanliness issues. Problems with maintenance, such as broken switches and outdated facilities, were recurrently mentioned. The lack of daily cleaning and soundproofing also diminished the overall experience for many guests. Some positive notes on the rooms' cleanliness and spaciousness were present, but these were outnumbered by the negatives.
Cleanliness extends as a general issue beyond the rooms. Complaints about old carpets, unclean bathrooms and inadequate housekeeping services were common. Problems with the sewage system, including overflows and unpleasant smells, further exacerbated the discomfort. Delays in check-in times and the sight of garbage trolleys left near elevators added to the negative perception of the hotel's upkeep.
The feedback on staff behavior is mixed yet highlights some redeeming qualities. Many guests found the staff to be friendly, polite and helpful, notably in tasks such as handling luggage. However, criticisms targeted the reception staff’s lack of customer service skills and professionalism. There were also complaints regarding insufficient housekeeping services and a lack of routine checks for essentials.
In summary, the prime location of Saraya Harmony Hotel B near key religious sites in Medina is its strongest attribute, significantly enhancing its appeal. Improvements in room cleanliness, maintenance and breakfast variety could greatly elevate the guest experience. Despite some operational and service-related challenges, the cooperative and friendly staff members offer a positive aspect to the overall hospitality.
Family Friendly Hotel
About Saraya Harmony Hotel B
License: 10008191
Guest Reviews
Location
Despite nearby construction, guests appreciated the ease of access to the mosque, noting that the short walking distance significantly reduces any potential stress. The hotel's strategic placement in front of the mosque's main gates is often described as ideal, excellent and remarkable.
The advantageous location is complemented by good services, clean rooms and friendly staff behavior, adding to the overall positive experiences of the visitors. There is a consensus that the hotel's nearby facilities, such as an eating place, though considered expensive by some, add to the overall convenience of staying at this property.
Overall, Saraya Harmony Hotel B stands out for its prime location, making it a highly recommended choice for those wanting to be close to the holy sites in Medina.
Breakfast
However, criticism includes comments on the modest level and lack of variety in the breakfast spread, making it less appealing for those seeking an international buffet experience. Some guests found the breakfast specific to Uzbek cuisine, which might not cater to all palates. Additionally, a few reviews mention that the breakfast price is on the expensive side and recommend that it should ideally be included in the room rate.
There have also been alarming instances reported about the quality of the food with some guests encountering spoiled and expired items. Generally, while some guests appreciate the breakfast, there is a consensus that improvements could make a significant difference in the overall breakfast experience at Saraya Harmony Hotel B.
Rooms
Cleanliness
However, the hotel struggles significantly in maintaining consistent cleanliness standards. Guests frequently reported issues like old and dirty carpets, unclean and outdated bathrooms and small, uncomfortable rooms. Housekeeping was repeatedly cited as insufficient with some rooms not being cleaned or serviced for days. There was also mention of garbage trolleys being left near the elevators on all floors, contributing to an overall lackluster impression of cleanliness.
Complaints extended to a lack of room service, unhelpful staff and problems with the sewage system, including overflows and backflow in bathrooms. An unpleasant smell in the rooms and insect bites made some guests' stays particularly uncomfortable. The furniture and general room conditions were described as old and dilapidated. Furthermore, delays in check-in times added to the dissatisfaction for some guests.
Overall, while there are some redeeming qualities, the feedback points to significant shortcomings in the cleanliness and daily upkeep needed for a comfortable stay at Saraya Harmony Hotel B.
Staff
No, Saraya Harmony Hotel B doesn't have any pool.
No, a spa isn't available at Saraya Harmony Hotel B.
No, Saraya Harmony Hotel B doesn't allow dogs.
No, parking facilities aren't available at Saraya Harmony Hotel B.
No, Saraya Harmony Hotel B doesn't have a gym.
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