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Zad Al Eman Suites

Medina , المنطقة المركزية 13 (Show on Map)

6.7

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1 room2 guests 1 room, 2 guests

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Summary of reviewsZad Al Eman Suites stands out primarily due to its exceptional location, offering guests convenient access to the Prophet’s Mosque and surrounding areas filled with services and shopping amenities. The strategic location is a major draw, particularly for visitors with elderly family members, due to its proximity to Masjid Al Nabawi and women's entrances. The accommodations are tidy, further enhanced by a friendly reception that creates a warm atmosphere, despite being simple and lacking certain luxuries.

While the rooms are basic with older furnishings, they provide an affordable option for those valuing practicality. However, there are noted issues requiring maintenance, particularly regarding air conditioning and plumbing. Cleanliness is identified as a critical area needing improvement, with several guests dissatisfied with the level of upkeep, citing unpleasant odors and outdated furniture. Effective cleaning services and more frequent refreshment of bedding and towels would greatly enhance guest satisfaction.

The staff at Zad Al Eman Suites receive praise for their respectful and helpful demeanor, particularly notable figures like Mr. Mohamed Harbi and Mr. Taj. Their quick response and polite interactions are appreciated, despite the absence of traditional hospitality services such as a reception area or breakfast provision.

Parking facilities are another positive aspect of the hotel, featuring plenty of underground spaces and free parking for guests traveling by car. Though the parking area could benefit from improved cleanliness, the convenience and ample availability of spaces are well received.

Overall, Zad Al Eman Suites is ideal for guests prioritizing location and affordability, with friendly staff and convenient parking adding to the experience, despite needing considerable improvement in room maintenance and cleanliness.
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Apartment with Rooms With Jacuzzi / Hot-tub

Apartment with Parking

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About Zad Al Eman Suites

License: 73103136

Guest Reviews

6.7

Rated

Location

Zad Al Eman Suites boasts an exceptional location, making it an attractive choice for visitors to the revered city. The hotel is situated mere seconds from the Prophet’s Mosque, a significant advantage for guests, particularly those accompanied by elderly family members, who appreciate the easy access. Its proximity to the sanctuary and the Masjid Al Nabawi is repeatedly praised by guests, underscoring its centrality. The area surrounding the hotel is well-equipped with various services and parking, enhancing the convenience of the stay. Additionally, guests benefit from a commercial building nearby that offers shopping facilities. The strategic location is further complemented by tidy accommodations and friendly reception, creating a warm and welcoming atmosphere. The availability of amenities like a kitchen and the cleanliness of the premises further add to the positive guest experience.

Rooms

Zad Al Eman Suites offers a modest stay, with its accommodations characterized by basic furnishings and older appliances. While not suitable for those seeking a luxurious experience, it caters to guests looking for a simple and straightforward environment. The suites lack certain amenities like a living room and curtains in the bathrooms, and some guests have noted the need for maintenance, particularly with the air conditioning and plumbing. The absence of a hotel board or signage might pose identification challenges for new arrivals. Despite these aspects, it provides an affordable option for travelers who prioritize practicality over luxury.

Cleanliness

Zad Al Eman Suites is strategically situated in an excellent location, close to the mosque and conveniently near the women's entrances, making it an ideal choice for those seeking proximity to key sites. However, guests have widely expressed disappointment regarding the hotel’s general upkeep, highlighting a low standard of cleanliness throughout their stay. Many noted issues with unpleasant odors that permeated the corridors and rooms, partly attributed to nearby restaurants. The apartments appear outdated, requiring renovation; guests reported old and dilapidated furniture, noisy air conditioning systems, and bathroom fixtures showing signs of wear and tear, like missing tiles and rust.

The lack of effective cleaning services was a recurring comment, with guests indicating that bedding and towels were not regularly refreshed, and areas of the hotel seemed to be cleaned infrequently. Additionally, some have faced uncomfortable situations with insects, leading to concerns over hygiene, as well as skin irritations resulting from bites. Although a few reviews mentioned the place being clean and spacious, these positive remarks were overshadowed by more frequent comments on poor cleanliness practices: stained sheets, dirty and smelly bathrooms, and rooms not meeting expectations. It is apparent that substantial improvements in cleanliness and maintenance would greatly enhance the overall guest experience at Zad Al Eman Suites.

Staff

Zad Al Eman Suites garners mixed reviews with frequent mentions of its staff. The staff at the hotel, notably Mr. Mohamed Harbi and Mr. Taj, stand out for their respectfulness, helpfulness, and quick response times. Another notable figure is Imran, along with the owner of the apartment, who are appreciated for their cooperation. Despite the challenges posed by the absence of a traditional reception or customer support, the staff's dedication to addressing issues and assisting guests appears commendable. Guests are particularly impressed by the staff's polite demeanor and the effective assistance, especially from an attentive "bell boy." However, the overall experience is marred by limited hospitality services and a lack of facilities like a reception area or breakfast provision. While the proximity to Haram Square and King Fahd’s Gate is a highlight, the absence of typical hotel amenities is a notable drawback.

Parking

Zad Al Eman Suites offers a convenient parking experience for its guests. Located close to the shrine, the hotel provides excellent parking facilities, including plenty of underground spaces, which many guests consider an added value. Most facilities offer free parking, ensuring those traveling by car have a comfortable spot for each apartment. However, it should be noted that free parking is limited to one car per apartment, and some guests mention that parking is only available near the sanctuary. Despite an overall positive take on the convenient and ample parking provisions, the cleanliness of the parking area could use improvement.

No, Zad Al Eman Suites doesn't have any pool.

No, a spa isn't available at Zad Al Eman Suites.

No, Zad Al Eman Suites doesn't allow dogs.

Yes, parking facilities are available at Zad Al Eman Suites.

No, Zad Al Eman Suites doesn't have a gym.

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