Best Western Melbourne City
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Summary of reviewsBest Western Melbourne City enjoys a prime location near Southern Cross Station, offering guests convenient access to Melbourne’s public transport, nearby attractions, eateries and vibrant dining scene. This convenience makes it an ideal base for visitors, who praise the hotel’s central position for exploring the city.
While the breakfast and dinner experiences have been inconsistent due to occasional closures of the on-site dining facilities, guests who did dine there enjoyed the food and coffee. Nonetheless, the hotel's proximity to numerous dining options around Melbourne helps compensate for the lack of constant availability of these services.
The rooms at Best Western Melbourne City are praised for their cleanliness, comfort and affordability, making them suitable for short stays or solo travelers. They come with essential amenities, although some guests find the room sizes quite small, particularly for longer stays or those traveling as couples. Despite a few complaints about outdated furnishings and soundproofing, many guests appreciate the well-maintained and tidy environments, alongside the friendly and efficient staff.
The staff at Best Western Melbourne City receive consistent commendations for their friendliness, helpfulness and excellent customer service, significantly enhancing the overall guest experience. Guests also appreciate the strong and stable free WiFi, which meets their connectivity needs effectively.
However, parking remains an area for improvement with guest feedback indicating that the parking facilities are far from the hotel, potentially inconvenient and sometimes expensive. Despite these issues, the hotel's access to public transport provides a convenient alternative.
The hotel is regarded as family-friendly, offering family rooms and suites that accommodate additional guests comfortably. Its proximity to family-friendly attractions further enhances its appeal for those traveling with children. Additionally, its location makes it ideal for guests wanting to experience Melbourne’s nightlife with numerous pubs, bars and Crown Casino within walking distance, though some noise from the lively area can be expected at night.
Overall, Best Western Melbourne City is highly recommended for its strategic location, cleanliness, affordability and exceptional staff service, making it a suitable choice for short-term stays, business travelers and those looking to explore Melbourne efficiently.
Categories
While the breakfast and dinner experiences have been inconsistent due to occasional closures of the on-site dining facilities, guests who did dine there enjoyed the food and coffee. Nonetheless, the hotel's proximity to numerous dining options around Melbourne helps compensate for the lack of constant availability of these services.
The rooms at Best Western Melbourne City are praised for their cleanliness, comfort and affordability, making them suitable for short stays or solo travelers. They come with essential amenities, although some guests find the room sizes quite small, particularly for longer stays or those traveling as couples. Despite a few complaints about outdated furnishings and soundproofing, many guests appreciate the well-maintained and tidy environments, alongside the friendly and efficient staff.
The staff at Best Western Melbourne City receive consistent commendations for their friendliness, helpfulness and excellent customer service, significantly enhancing the overall guest experience. Guests also appreciate the strong and stable free WiFi, which meets their connectivity needs effectively.
However, parking remains an area for improvement with guest feedback indicating that the parking facilities are far from the hotel, potentially inconvenient and sometimes expensive. Despite these issues, the hotel's access to public transport provides a convenient alternative.
The hotel is regarded as family-friendly, offering family rooms and suites that accommodate additional guests comfortably. Its proximity to family-friendly attractions further enhances its appeal for those traveling with children. Additionally, its location makes it ideal for guests wanting to experience Melbourne’s nightlife with numerous pubs, bars and Crown Casino within walking distance, though some noise from the lively area can be expected at night.
Overall, Best Western Melbourne City is highly recommended for its strategic location, cleanliness, affordability and exceptional staff service, making it a suitable choice for short-term stays, business travelers and those looking to explore Melbourne efficiently.
Dog Friendly Hotel
Best Western Melbourne City offers a dog-friendly atmosphere, making it an ideal choice for dog owners. It has pet-friendly rooms and a courtyard designed for dogs, providing a great outdoor space for pets.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
Best Western Melbourne City boasts a prime location, making it an ideal base for visitors looking to explore Melbourne efficiently. The hotel is nestled near Southern Cross Station, providing easy access to trains, trams and the SkyBus to the airport. Its proximity to major transit hubs makes it convenient for travelers and business visitors alike, allowing for straightforward connections to the Melbourne Convention Centre, Marvel Stadium and Docklands.
Guests appreciate the hotel’s central position, which enables walking to numerous city attractions, eateries, cafes and shops. Southbank, Crown Casino and the Melbourne Convention and Exhibition Centre are just a short stroll away. The area is well-served by public transport, including tram stops right outside the hotel, enabling seamless travel across the city.
The neighborhood is vibrant and filled with restaurants, making it easy for guests to enjoy Melbourne’s culinary scene. For quick access to amenities and landmarks, the hotel's strategic location in the heart of the city garners much praise from those who stay. The friendly and helpful staff also receive frequent commendations, enhancing the overall guest experience.
Guests at Best Western Melbourne City have mixed feelings about the breakfast options at the hotel. On the bright side, there are positive mentions about a good guest laundry service and a restaurant/café that serves commendable coffee and delicious breakfast and dinner when operational. Some guests appreciated the lovely breakfast menu and found it convenient to have such dining options under the hotel.
However, many reviews indicate frequent closures of the café and an overall lack of breakfast availability, possibly due to COVID-19 restrictions. This absence has left some guests disappointed, as they had to explore nearby cafes and restaurants for their morning meals. Additionally, a number of guests felt that having an on-site breakfast or bistro option would significantly improve the convenience and overall experience of their stay.
In summary, while the potential for a great breakfast experience exists, the inconsistency and closures of the hotel's breakfast and café facilities have been a notable drawback for many visitors.
The dining experience at Best Western Melbourne City presents a mixed picture for visitors. On the positive side, the hotel’s cafe serves nice food and coffee, offering a lovely breakfast menu which guests find delightful. In addition to enjoying delicious breakfast and dinner within the hotel, guests appreciate the hotel's proximity to Melbourne’s vibrant dining scene with free tram zones and easy access to other restaurants, cafes and the Southgate area known for its fantastic array of eating options. An added bonus is the convenience of enjoying dinner and breakfast within the hotel’s premises when the onsite restaurant is operational.
However, a significant downside is the inconsistency in the availability of dining services. Many reviews highlight that the hotel restaurant has been closed and does not offer room service, meaning no dinner service is available onsite. This has been a point of frustration for some guests expecting an operational restaurant. Despite this, the hotel’s prime location near a variety of other dining venues and easy walking distance to the lively riverfront restaurants and bars somewhat mitigates the inconvenience of the closed restaurant.
The Best Western Melbourne City hotel offers a range of room experiences with a significant focus on affordability and cleanliness. Guests frequently commend the hotel for its good value, stating that the rooms are perfect for overnight stays or short visits. Many reviews highlight the rooms being very comfortable, consistently clean and well-appointed with necessary amenities such as air conditioning, televisions and bar fridges.
However, a major recurring comment is the small size of the rooms, often described as shoebox or matchbox rooms. For solo travelers or brief stays, this compact style can be functional and adequate, but couples and longer-term guests may find the space too limited. Some of the single rooms, aimed at budget-conscious travelers, are particularly tight and lack natural light, leading to a claustrophobic feel for some.
On the positive side, the hotel is appreciated for its convenient location, being close to public transport and dining options. A handful of reviews praise the larger rooms available, which some guests found pleasantly spacious and comfortable. Despite the compact size, the rooms often have storage solutions that maximize the available space.
The overall maintenance and modernity of the rooms received mixed feedback. While some guests mentioned updates and modernity in certain rooms, others noted that some areas felt outdated, tired and in need of deep cleaning or renovation. Issues like old carpets, worn-out furniture and tiny bathrooms were also remarked upon. Soundproofing and noisy surroundings were also points of concern for a few guests with some rooms facing busy roads or inner walls obstructing natural light.
Despite some negative remarks, the Best Western Melbourne City serves as a commendable stop for those seeking affordability, cleanliness and a central location, particularly for short-term stays or solo travelers. The friendly staff and efficient check-in process further enhance the overall experience.
Guests at Best Western Melbourne City have shared a mixed yet insightful range of opinions about the hotel’s beds. A significant majority found the beds to be clean, soft and extremely comfortable with multiple mentions of having a good night's sleep thanks to their quality bedding and pillows. Numerous reviews highlight the beds as super comfy and some guests even described them as one of the best they have experienced with commendations for the comfortable double and king-size options available.
However, not all feedback was positive. Some guests reported discomfort, noting issues like beds being too firm, small or too soft for their liking. There were also comments about the beds being on wheels, making them move too freely and some beds were described as lumpy or hard. Additionally, a few reviews mentioned bedding that seemed old or protectors that were lumpy. Despite these occasional drawbacks, the overall sentiment leaned towards a pleasant and restful experience, largely attributing a positive stay to the comfortable beds provided by the hotel.
The cleanliness of Best Western Melbourne City has received mixed feedback from guests. Many reviews highlight the positive aspects, noting consistently clean and tidy rooms, comfortable beds and helpful housekeeping. Guests frequently report rooms being well-maintained and cite overall cleanliness as excellent. The friendly and efficient staff also enhances the experience of staying at a clean and comfortable hotel.
However, there are notable exceptions. Some guests found areas that needed more attention, such as dusty floors, dirty windows or insufficiently cleaned bathrooms. Specific complaints include visible dust, unwashed shower grout and mould around the shower tiles. Some rooms had not been thoroughly cleaned with issues like hair under beds, dirty pillowcases and stained bedding reported. Despite these negative points, the positive reviews still dominate with many guests appreciating the hotel's efforts to maintain a high standard of cleanliness.
In summary, while Best Western Melbourne City generally delivers a clean and comfortable stay, occasional lapses in thoroughness suggest room for improvement in their housekeeping practices.
The reviews for Best Western Melbourne City reveal a consistently positive perception of the hotel’s staff. Guests frequently describe the staff as friendly, helpful and accommodating. Reception employees, in particular, are noted for providing excellent customer service, offering maps and directions and efficiently handling check-ins. Housekeeping and room service staff also earn commendations for their promptness and efficiency. Many visitors appreciate the management's approachability and the overall warm and courteous atmosphere created by the team. A few remarks extend this praise to specific instances where staff went out of their way to address issues or provide timely assistance, enhancing the guests’ experiences. Consequently, the staff is a significant factor contributing to the hotel's appeal with many guests willing to return due to the positive interactions they had during their stays.
When it comes to internet connectivity at the Best Western Melbourne City, the majority of guests found the WiFi to be a positive aspect of their stay. Many praised the free WiFi, highlighting its good, strong and stable connection, which met their needs effectively. Specific mentions include fantastic WiFi experiences, reliable service and adequate internet speeds, all of which contribute to a satisfactory stay for those who require consistent online access.
However, there were a few mentions of inconsistencies, such as weak signals and slow internet speeds from some guests, indicating occasional issues with connectivity. Despite these few drawbacks, the overall sentiment towards the WiFi service remains favorable with the strong connection being a notable plus point alongside the hotel's prime location. Whether staying for business or leisure, guests generally seem pleased with the complimentary internet access provided, making it a valued feature of the hotel.
Parking at Best Western Melbourne City has received mixed feedback from guests. On the positive side, there are parking options available nearby and guests can benefit from a capped price, making it affordable for city standards, particularly if exiting before 6am. Secure parking is also available close to the hotel, although it is not directly on the premises.
However, reviews highlight several drawbacks. Many guests found the parking to be far away, inconvenient and not always easy to access with some noting the height of the car park entrance as limiting. Parking fees are frequently described as expensive and there's a lack of allocated parking spaces for hotel guests. The absence of a dedicated drop-off and pick-up spot and no valet service adds to the inconvenience. Additionally, some guests experienced logistical issues, such as parking tickets not working and expensive lost ticket fees.
While the hotel staff sometimes helped resolve parking issues, the general consensus suggests that parking facilities could be improved and guests may need to plan ahead regarding their parking arrangements and expenses. The location's accessibility to public transport, such as the nearby free tram service, is noted as a convenient alternative for navigating the city.
Best Western Melbourne City stands out as a family-friendly hotel with numerous positive remarks from guests regarding its suitability for kids and families. The hotel offers a variety of family-oriented accommodations, such as larger family rooms and suites, which provide sufficient space for two adults, a teenager and luggage. The family-friendly environment is consistently highlighted and the hotel is well-suited for families due to its amenities and proximity to family-friendly locations and attractions. The cleanliness of the rooms for short stays and the helpfulness of the staff for groups also contribute to its positive reputation among families. However, some guests noted that the shower and bathroom areas might be small and there were occasional issues with plumbing noise. Despite these minor drawbacks, the overall appeal for families with its family-friendly atmosphere and facilities, makes it a recommended choice for a family-oriented stay in Melbourne.
Best Western Melbourne City boasts an enviable location that is perfect for those looking to experience the vibrant nightlife of Melbourne. Positioned between Southern Cross and Flinders St, the hotel offers easy access to trams and public transport. This makes it an ideal base for explorers eager to delve into the city's bustling social scene.
Guests appreciate the proximity to popular nightlife spots, including numerous pubs and restaurants just a few doors down. Crown Casino, a major attraction, sits directly opposite the hotel, providing a convenient option for entertainment. For those who enjoy extending their evenings, the 24-hour access ensures hassle-free returns after a big night out.
The area is praised for its many nearby eateries, riverfront restaurants and bars, which are all within walking distance. This makes it effortless for visitors to indulge in the culinary and social delights that Melbourne is famed for.
However with its prime location in the heart of such a lively district, some guests have noted that it can be a bit noisy at night. Despite this, the extra hour provided by the 11am checkout is a welcome amenity, allowing for a more relaxed start after a late night or a late arrival from a flight.
In summary, Best Western Melbourne City is ideally suited for nightlife lovers and party people, offering close proximity to a variety of entertainment options and convenient amenities to enhance their stay.
Best Western Melbourne City boasts a convenient location near Southern Cross Station, making it a suitable choice for business travelers. The hotel is not only affordable but also strategically positioned close to the exhibition center, making it ideal for work conferences and meetings.
Facilities at the hotel are accommodating for business trips, featuring a business center, meeting rooms and conference rooms. The close proximity to the World Trade Centre and various business locations further enhances its appeal for professionals. This business-friendly environment is complemented by a range of business amenities designed to meet the needs of modern travelers.
Many guests appreciate the ease of access to public transportation with trams, buses and trains merely a minute's walk away. The presence of multiple dining options nearby adds to the convenience, especially for those in town for study or extended business stays. Additionally, the 24-hour reception services and attentive staff have been praised for their helpfulness and efficiency, accommodating all guests' requests.
While there was feedback on the need for more supplies and better network quality, overall, the hotel offers great value for money. It stands out as an ideal lodging option for business trips due to its facilities and supportive staff, ensuring a productive and comfortable stay.
Nestled in the heart of Melbourne, the Best Western Melbourne City is celebrated for its impressive accessibility and central location. Guests laud the hotel's convenient proximity to public transport, trains, trams and key city attractions such as the Southern Cross Station. These features make it extremely easy for guests, including those with mobility issues, to navigate the city and beyond.
The hotel boasts various accessible features, such as disabled access rooms equipped with handrails for the bath and accessible showers. However, while most find these amenities practical and helpful, a few guests noted that some aspects, like the shower entry, could better accommodate larger individuals.
Guests appreciate the hotel's efficient 24-hour reception and seamless check-in and check-out process, enhancing the overall ease of their stay. Pet owners will also find the establishment welcoming, as it is a pet-friendly hotel.
The attached café is another highlight, offering a delightful breakfast menu that earns praise from visitors. While the price point for accessible rooms might be considered steep by some, the general consensus is that the facilities and location provide good value, especially for those needing easy access to Melbourne's CBD and transport options.
In summary, the Best Western Melbourne City stands out for its accessibility-friendly features and prime location, making it a practical choice for travelers with disabilities looking to explore Melbourne comfortably.
Best Western Melbourne City has been praised for its accommodating pet-friendly atmosphere, making it an ideal choice for dog owners traveling to the CBD. Guests appreciate the hotel’s commitment to welcoming pets with several mentioning the availability of pet-friendly rooms and a beautiful courtyard specifically designed for dogs. This outdoor area provides a great space for pets to enjoy.
The hotel’s location, coupled with its dog-friendly policies, has been highlighted as notably convenient for those traveling with their four-legged companions. Guests found the rooms clean and suitable for pets and some rooms even feature private courtyards, which is ideal for dog owners looking for a bit of extra space. Additionally, the hotel is noted for being accommodating to all guest needs, including those traveling with service dogs.
Overall, Best Western Melbourne City excels in providing comfortable accommodations for both guests and their pets.
Location Show Map
Location
Guests appreciate the hotel’s central position, which enables walking to numerous city attractions, eateries, cafes and shops. Southbank, Crown Casino and the Melbourne Convention and Exhibition Centre are just a short stroll away. The area is well-served by public transport, including tram stops right outside the hotel, enabling seamless travel across the city.
The neighborhood is vibrant and filled with restaurants, making it easy for guests to enjoy Melbourne’s culinary scene. For quick access to amenities and landmarks, the hotel's strategic location in the heart of the city garners much praise from those who stay. The friendly and helpful staff also receive frequent commendations, enhancing the overall guest experience.
Breakfast
However, many reviews indicate frequent closures of the café and an overall lack of breakfast availability, possibly due to COVID-19 restrictions. This absence has left some guests disappointed, as they had to explore nearby cafes and restaurants for their morning meals. Additionally, a number of guests felt that having an on-site breakfast or bistro option would significantly improve the convenience and overall experience of their stay.
In summary, while the potential for a great breakfast experience exists, the inconsistency and closures of the hotel's breakfast and café facilities have been a notable drawback for many visitors.
Dinner
However, a significant downside is the inconsistency in the availability of dining services. Many reviews highlight that the hotel restaurant has been closed and does not offer room service, meaning no dinner service is available onsite. This has been a point of frustration for some guests expecting an operational restaurant. Despite this, the hotel’s prime location near a variety of other dining venues and easy walking distance to the lively riverfront restaurants and bars somewhat mitigates the inconvenience of the closed restaurant.
Rooms
However, a major recurring comment is the small size of the rooms, often described as shoebox or matchbox rooms. For solo travelers or brief stays, this compact style can be functional and adequate, but couples and longer-term guests may find the space too limited. Some of the single rooms, aimed at budget-conscious travelers, are particularly tight and lack natural light, leading to a claustrophobic feel for some.
On the positive side, the hotel is appreciated for its convenient location, being close to public transport and dining options. A handful of reviews praise the larger rooms available, which some guests found pleasantly spacious and comfortable. Despite the compact size, the rooms often have storage solutions that maximize the available space.
The overall maintenance and modernity of the rooms received mixed feedback. While some guests mentioned updates and modernity in certain rooms, others noted that some areas felt outdated, tired and in need of deep cleaning or renovation. Issues like old carpets, worn-out furniture and tiny bathrooms were also remarked upon. Soundproofing and noisy surroundings were also points of concern for a few guests with some rooms facing busy roads or inner walls obstructing natural light.
Despite some negative remarks, the Best Western Melbourne City serves as a commendable stop for those seeking affordability, cleanliness and a central location, particularly for short-term stays or solo travelers. The friendly staff and efficient check-in process further enhance the overall experience.
Beds
However, not all feedback was positive. Some guests reported discomfort, noting issues like beds being too firm, small or too soft for their liking. There were also comments about the beds being on wheels, making them move too freely and some beds were described as lumpy or hard. Additionally, a few reviews mentioned bedding that seemed old or protectors that were lumpy. Despite these occasional drawbacks, the overall sentiment leaned towards a pleasant and restful experience, largely attributing a positive stay to the comfortable beds provided by the hotel.
Cleanliness
However, there are notable exceptions. Some guests found areas that needed more attention, such as dusty floors, dirty windows or insufficiently cleaned bathrooms. Specific complaints include visible dust, unwashed shower grout and mould around the shower tiles. Some rooms had not been thoroughly cleaned with issues like hair under beds, dirty pillowcases and stained bedding reported. Despite these negative points, the positive reviews still dominate with many guests appreciating the hotel's efforts to maintain a high standard of cleanliness.
In summary, while Best Western Melbourne City generally delivers a clean and comfortable stay, occasional lapses in thoroughness suggest room for improvement in their housekeeping practices.
Staff
Wi-Fi
However, there were a few mentions of inconsistencies, such as weak signals and slow internet speeds from some guests, indicating occasional issues with connectivity. Despite these few drawbacks, the overall sentiment towards the WiFi service remains favorable with the strong connection being a notable plus point alongside the hotel's prime location. Whether staying for business or leisure, guests generally seem pleased with the complimentary internet access provided, making it a valued feature of the hotel.
Parking
However, reviews highlight several drawbacks. Many guests found the parking to be far away, inconvenient and not always easy to access with some noting the height of the car park entrance as limiting. Parking fees are frequently described as expensive and there's a lack of allocated parking spaces for hotel guests. The absence of a dedicated drop-off and pick-up spot and no valet service adds to the inconvenience. Additionally, some guests experienced logistical issues, such as parking tickets not working and expensive lost ticket fees.
While the hotel staff sometimes helped resolve parking issues, the general consensus suggests that parking facilities could be improved and guests may need to plan ahead regarding their parking arrangements and expenses. The location's accessibility to public transport, such as the nearby free tram service, is noted as a convenient alternative for navigating the city.
Family
Nightlife
Guests appreciate the proximity to popular nightlife spots, including numerous pubs and restaurants just a few doors down. Crown Casino, a major attraction, sits directly opposite the hotel, providing a convenient option for entertainment. For those who enjoy extending their evenings, the 24-hour access ensures hassle-free returns after a big night out.
The area is praised for its many nearby eateries, riverfront restaurants and bars, which are all within walking distance. This makes it effortless for visitors to indulge in the culinary and social delights that Melbourne is famed for.
However with its prime location in the heart of such a lively district, some guests have noted that it can be a bit noisy at night. Despite this, the extra hour provided by the 11am checkout is a welcome amenity, allowing for a more relaxed start after a late night or a late arrival from a flight.
In summary, Best Western Melbourne City is ideally suited for nightlife lovers and party people, offering close proximity to a variety of entertainment options and convenient amenities to enhance their stay.
Business
Facilities at the hotel are accommodating for business trips, featuring a business center, meeting rooms and conference rooms. The close proximity to the World Trade Centre and various business locations further enhances its appeal for professionals. This business-friendly environment is complemented by a range of business amenities designed to meet the needs of modern travelers.
Many guests appreciate the ease of access to public transportation with trams, buses and trains merely a minute's walk away. The presence of multiple dining options nearby adds to the convenience, especially for those in town for study or extended business stays. Additionally, the 24-hour reception services and attentive staff have been praised for their helpfulness and efficiency, accommodating all guests' requests.
While there was feedback on the need for more supplies and better network quality, overall, the hotel offers great value for money. It stands out as an ideal lodging option for business trips due to its facilities and supportive staff, ensuring a productive and comfortable stay.
Accessible
The hotel boasts various accessible features, such as disabled access rooms equipped with handrails for the bath and accessible showers. However, while most find these amenities practical and helpful, a few guests noted that some aspects, like the shower entry, could better accommodate larger individuals.
Guests appreciate the hotel's efficient 24-hour reception and seamless check-in and check-out process, enhancing the overall ease of their stay. Pet owners will also find the establishment welcoming, as it is a pet-friendly hotel.
The attached café is another highlight, offering a delightful breakfast menu that earns praise from visitors. While the price point for accessible rooms might be considered steep by some, the general consensus is that the facilities and location provide good value, especially for those needing easy access to Melbourne's CBD and transport options.
In summary, the Best Western Melbourne City stands out for its accessibility-friendly features and prime location, making it a practical choice for travelers with disabilities looking to explore Melbourne comfortably.
Dog Friendly
The hotel’s location, coupled with its dog-friendly policies, has been highlighted as notably convenient for those traveling with their four-legged companions. Guests found the rooms clean and suitable for pets and some rooms even feature private courtyards, which is ideal for dog owners looking for a bit of extra space. Additionally, the hotel is noted for being accommodating to all guest needs, including those traveling with service dogs.
Overall, Best Western Melbourne City excels in providing comfortable accommodations for both guests and their pets.
No, Best Western Melbourne City doesn't have any pool.
No, a spa isn't available at Best Western Melbourne City.
Yes, Best Western Melbourne City welcomes dogs.
Yes, parking facilities are available at Best Western Melbourne City.
No, Best Western Melbourne City doesn't have a gym.
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