CitiClub Hotel Melbourne

Melbourne -37.81596600, 144.96049200 , 113 Queen Street (Show on Map)
7.4
Good


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Summary of reviewsCitiClub Hotel Melbourne is celebrated for its remarkable location in the heart of Melbourne's central business district. Guests frequently commend its proximity to various public transportation hubs like Southern Cross Station and multiple tram stops, which makes exploring the city a breeze. The position is ideal for access to Melbourne’s major attractions, shopping districts, bars, cafes and restaurants, all conveniently reachable on foot. For both business travelers and tourists, the hotel’s ease of access coupled with nearby essential services such as convenience stores and eateries is a major advantage.

Guests also highlight the hotel’s excellent balance of affordability and convenience. While the rooms received mixed feedback, many praised the spaciousness, cleanliness and comfortable beds, contributing to a pleasant stay. Modern decor in some rooms, coupled with essential facilities, provided good value for the price. Although some guests noted older room features needing refurbishment, particularly bathrooms and occasional maintenance issues, the overall sentiment was positive.

Cleanliness generally received favorable comments with many appreciating the tidy and well-maintained environments. Daily housekeeping efforts were noted, particularly the diligent towel replacements and room tidying services. However, some issues like dusty furniture and unclean bathroom fixtures affected a few guests.

The hotel staff consistently receive high marks for friendliness and helpfulness. The reception team, known for their welcoming and professional demeanor, enhances the guest experience from check-in to departure. Various reviews emphasized how staff members went above and beyond, whether it was dealing with early check-in requests or providing travel advice, contributing significantly to a positive stay.

Despite some mixed reviews regarding the wifi, several guests found it adequate for streaming services, noting satisfactory connectivity in the rooms. However, the hotel might benefit from upgrading its internet services, as occasional reports of instability and slow speeds were noted.

Families found the hotel suitable with spacious family rooms praised for comfort, although there were some concerns about room suitability for children and a few lapses in cleanliness and amenities. Nonetheless, some families had a pleasant stay, emphasizing the cozy queen beds.

The hotel’s beds were notably comfortable with clean and high-quality linens contributing to many restful nights for guests. Despite a few complaints, the majority of feedback highlighted the beds as a strong point of the stay.

For budget-conscious travelers, CitiClub Hotel Melbourne offers great value, providing practical, clean and comfortable accommodations at reasonable prices. The facilities and services align well with its three-star rating, providing essential express hotel amenities. While not overly luxurious, it serves well for those prioritizing function and location over frills.

Accessibility-wise, the hotel caters effectively to guests with disabilities with features to facilitate easy navigation and access to city attractions. The accommodating staff and central location further enhance its appeal to all travelers.

In summary, CitiClub Hotel Melbourne stands out for its central location, friendly staff and good value accommodations, making it an ideal choice for both leisure tourists and business travelers seeking affordability and convenience in Melbourne.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel with Free Wi-Fi

Business Hotel

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4-Star Hotel

Room Types
Executive Suite This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 1 bed.

Superior Suite This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit has 1 bed.

Deluxe Queen Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Superior Queen Room The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 1 bed.

Deluxe Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 2 beds.

Superior Twin Room The twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The twin room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 2 beds.

Guest Reviews
7.4
Good
Location
CitiClub Hotel Melbourne boasts an incredible location right in the heart of Melbourne's central business district. Guests frequently praise its convenient proximity to public transportation, including Southern Cross Station and multiple tram stops, making it easy to explore the city. The hotel's position allows for easy walking access to many of Melbourne's primary attractions, shopping districts, bars, cafes and restaurants.

Reviewers consistently highlight the central location as a major plus, noting that everything can be reached on foot. The nearby tram stops being within a free tram zone adds to the ease of getting around. For business travelers, the hotel is conveniently close to various conference venues.

The locality also provides easy access to essential services such as convenience stores and eateries. Additionally, parking is available within the building, which is a bonus for those traveling by car.

Despite its central location, guests report a quiet stay, undisturbed by the nightclub attached to the hotel. This feature, combined with friendly and helpful staff, contributes to a positive overall experience. The hotel strikes a balance between affordability and convenience, making it a favorable choice for both leisure tourists and business travelers.

Dinner
CitiClub Hotel Melbourne boasts a convenient location for dining options with a variety of eateries nearby. Guests can enjoy delicious dishes at the good Malay Roti restaurant next door and savor flavors from the Indian food establishment situated close by. For a lively atmosphere, the Irish Times pub across the road has been described as awesome. Additionally, the proximity to Spencer Street Station enhances accessibility. While the hotel's in-room coffee may not impress, the diversity of dining venues around the hotel more than compensates, offering guests an array of culinary experiences.

Rooms
Guest reviews of the rooms at CitiClub Hotel Melbourne present a mixed but generally positive picture. Many reviewers highlighted the spaciousness of the rooms, noting that they were clean, tidy and well-appointed. Comfort was a recurring theme with numerous mentions of comfortable beds and quiet rooms, contributing to a pleasant stay. The cleanliness of the rooms was frequently praised with guests appreciating the effort to maintain a neat environment. Modern and fresh decor in some rooms was positively received and facilities were deemed sufficient for short stays.

However, some guests pointed out that certain rooms felt outdated and were in need of refurbishment, particularly the bathrooms and some fixtures. Issues with dim lighting, lack of ventilation and occasional maintenance problems like dusty areas and poorly functioning appliances were also noted. Noise from a nightclub on the first floor was a concern for some, particularly during weekends.

Despite some non-functional amenities and minor cleanliness issues upon arrival, the rooms generally provided good value for the price, especially in a prime location with easy access to restaurants and shopping. The overall sentiment suggests that while improvements are needed in some areas, the hotel rooms offer a comfortable and convenient stay for visitors to Melbourne.

Beds
The beds at CitiClub Hotel Melbourne receive widespread praise for their comfort with numerous guests highlighting how cozy and inviting they found them. Most reviews frequently mention words like comfy, comfortable and clean. Several guests specifically described the beds as amazing with super comfortable mattresses contributing to restful nights. Some minor critiques noted beds that were too small or a little uncomfortable, but these were exceptions rather than the rule.

An array of positive feedback emphasized the quality and cleanliness of the bed linens, blankets and pillows, often enhancing the comfort levels. The addition of multiple pillows also won commendation for contributing to a better sleep experience. High-quality beds and comfort were mentioned as key reasons for considering a return visit.

Despite a few isolated comments about less-than-ideal experiences with pull-out or fold-out beds, the general consensus is that the majority of beds at CitiClub Hotel are very comfortable. The combination of clean, well-maintained rooms and exceptionally comfy beds ensures that guests can look forward to a pleasant and rejuvenating stay.

Cleanliness
The cleanliness of CitiClub Hotel Melbourne receives generally mixed reviews from guests. Many guests find the rooms and common areas to be clean, tidy and well-maintained, often highlighting the spaciousness and comfort of the rooms as well. Daily housekeeping is noted to be diligent with services such as towel replacements and room tidying, contributing to an overall sense of neatness and sanitation. Some guests even rate the cleanliness as outstanding, giving high praise to the cleaning staff.

However, several areas of concern are repeatedly mentioned. Issues such as dusty furniture, unclean bathrooms and occasional lapses in the housekeeping service detract from the experience. Some guests reported finding previous occupants' hairs, dusty mirrors and cracked bathroom tiles. Problems with mold and unpleasant smells in the bathrooms also came up. The corridors and other less prominent areas sometimes appear neglected with reports of dust, debris and even cigarette smells.

While the hotel's cleanliness does have positive aspects noted by numerous guests, there's clearly room for improvement in consistency and attention to detail. The discrepancy in cleaning standards and upkeep seems to affect overall guest satisfaction.

Staff
CitiClub Hotel Melbourne has garnered an impressive reputation for its exceptional staff. Across numerous reviews, guests consistently praise the hotel for having friendly, courteous and accommodating employees. The reception staff stands out notably for their welcoming demeanor and efficiency, making check-in a breeze and ensuring guests feel at home from the moment they arrive.

Multiple reviews highlight that the team goes above and beyond, exhibiting a willing and helpful attitude, making every interaction pleasant whether it’s a request for early check-in or assistance with travel plans around the city. The housekeeping staff also receives commendations for their attention to detail and responsiveness.

Guests particularly appreciate the front desk staff for their professionalism and readiness to help, creating a seamless experience by providing useful information and addressing any concerns quickly. The 24-hour reception is a boon for late-night arrivals, ensuring continuous support and service.

In summary, the staff at CitiClub Hotel Melbourne are not only friendly and welcoming but also highly efficient and accommodating, contributing significantly to the overall positive experiences of the guests.

Wi-Fi
CitiClub Hotel Melbourne garners varied feedback when it comes to the wifi service, a crucial factor for many modern travelers. Several guests found the wifi connection to be satisfactory, mentioning good connectivity in their rooms with enough speed to support streaming services like Netflix and Stan on the in-room TV. This aspect was a highlight for some, who appreciated the ability to enjoy their favorite shows.

However, a significant number of reviewers indicated issues with the wifi, describing it as unstable, slow or completely unreliable. Some guests faced limited connectivity or reported that the wifi didn’t work as advertised, significantly impacting their online activities and overall stay. For others, any attempts to connect encountered difficulties, leaving them without a working connection for parts of their visit. The consensus suggests the hotel might benefit from upgrading its internet services to meet guest expectations more consistently.

Overall, while there are positive remarks on having good wifi at times, too many concerns were raised about the reliability and speed for it to be considered a strong point of the hotel. Guests planning to stay at CitiClub Hotel Melbourne may want to inquire in advance about the current status of the wifi to ensure it aligns with their needs.

Family
CitiClub Hotel Melbourne appears to offer a mixed experience for families with children. There were mentions of the family room being perfect and comfy enough for a family of four, especially highlighted by the comfortable queen bed. Some families were excited about their stay, suggesting an initial positive impression. The service received was described as friendly and accommodating for families, which enhances the overall experience.

However, there were several issues reported that might impact those traveling with kids. There were concerns about the suitability of the rooms for children to sleep in with some kids reportedly being unable to sleep. There was also a note on the lack of clean family rooms and missing toiletries, which are essential amenities for family travelers.

While some reviews hailed the hotel as family-friendly and recommended it for family stays, these mixed experiences indicate that potential guests should weigh these insights before booking, especially if traveling with young children.

3 Star
CitiClub Hotel Melbourne consistently delivers great value for money, making it an ideal choice for budget-conscious travelers seeking affordable accommodations in a central location. The hotel offers good quality for the price with facilities and services that match the expectation of a three-star rating. Guests appreciate the clean and comfortable rooms, noting that they are particularly spacious, which adds to the overall excellent value.

The property's low cost and reasonable prices are repeatedly praised with many highlighting that it does its job well for an economical stay. Cleanliness and tidiness are maintained, making it an ideal but not glamorous choice for those who prioritize function over luxury. Standard express hotel amenities and simple, though somewhat dated, decor meet the basic needs of travelers.

Despite some critical notes about the lack of amenities and some safety concerns during emergency evacuations, the general sentiment points towards satisfactory experiences. Complimentary earplugs are provided due to potential noise, especially on weekends when the younger crowd livens up the upstairs areas.

In summary, CitiClub Hotel Melbourne stands out as a solid choice for those looking for standard express hotel accommodations at a great price, right in the heart of the city.

Accessible
CitiClub Hotel Melbourne has garnered commendable feedback for its accessibility features, making it a suitable choice for guests with disabilities. Visitors found the hotel easy to navigate with straightforward entry even for those using electric wheelchairs. Its prime, central location garners high praise as it offers excellent access to city attractions, public transportation options including trains and trams and key spots like Southern Cross Station and Bourke Street Mall, all within a short walk.

The hotel staff were frequently lauded for their welcoming and hospitable service, further enhancing the accessible experience. Additionally, the premises were noted for being clean, complementing the overall accessibility for guests. Overall, CitiClub Hotel Melbourne stands out as a centrally located, disability-friendly accommodation in the heart of the city.


No, CitiClub Hotel Melbourne doesn't have any pool.

No, a spa isn't available at CitiClub Hotel Melbourne.

No, CitiClub Hotel Melbourne doesn't allow dogs.

No, parking facilities aren't available at CitiClub Hotel Melbourne.

No, CitiClub Hotel Melbourne doesn't have a gym.

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