Merida, Calle 54 #474 X 53 y 55 Colonia Centro20.97022,-89.618392(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Ontico Urban Design Hotel, embedded in the cultural heart of Merida, emerges as an exceptional destination for travelers seeking both convenience and comfort. Guests frequently commend its ideal central location, which offers immediate access to historic attractions, vibrant streets, and renowned sites, all within an easy walking distance. The hotel's atmosphere successfully balances the city's lively energy with a peaceful retreat, allowing visitors to explore the bustling surroundings and then retreat to tranquility.
The stylish, modern rooms are a highlight, consistently acknowledged for their cleanliness and well-maintained environment. Apart from having powerful showers and luxurious toiletries, the rooms feature large and comfortable beds, ensuring a restful night's sleep. While some guests note that rooms can be smaller than pictures suggest, the effective use of space and chic design offset this concern.
The hotel staff earn high praise for their exceptional service, consistently described as friendly, helpful, and attentive. From the front desk to the breakfast area, the team's dedication to guest satisfaction significantly enhances the overall experience, making guests feel genuinely cared for throughout their stay.
The breakfast offers a taste of simplicity, with guests appreciating its freshness and homemade elements such as juices and yogurts. While the selection could benefit from greater variety, the modest offerings deliver a cozy, home-like start to the day.
While the Wi-Fi service and parking solutions could see improvements, with some connectivity and logistical issues, these do not significantly detract from the overall positive experience. The hotel provides free street parking and a secure courtyard option, which many find convenient despite its limited availability.
Beds at Ontico Urban Design Hotel stand out for their comfort and support, contributing to an inviting ambiance that guests repeatedly highlight. Although amenities like room service and in-house dining are absent, the hotel compensates with access to a nearby pool and the vibrant locale which offers diverse culinary options just outside.
Despite minor issues such as occasional room noise and maintenance quirks, Ontico Urban Design Hotel delivers a charming, stylish, and convenient stay in Merida, encouraging guests to return owing to its blend of excellent service, design, and strategic location.
Categories
Romantic
Located in the Centro, this urban design hotel offers a modern and stylish setting. Its unique decor and comfortable accommodations contribute to a romantic stay.
4 Star
A modern hotel with a focus on design and comfort, featuring stylish rooms and a convenient location in Mérida's city center. It's a great choice for travelers who appreciate contemporary aesthetics.
Parking
Sustainability Journey
Honeymoon
Family
Business
Accessible
Room Types
Standard SuiteBoasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features soundproof walls, executive lounge access, a coffee machine, a wardrobe, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Double SuiteBoasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers soundproof walls, executive lounge access, a coffee machine, a wardrobe and a flat-screen TV with satellite channels. The unit has 2 beds.
Superior King SuiteFeaturing a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite features tiled floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, executive lounge access, as well as a coffee machine. The unit offers 1 bed.
Superior SuiteFeaturing a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite offers soundproof walls, executive lounge access, a coffee machine, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Nestled in the heart of Merida, the Ontico Urban Design Hotel boasts a prime location that effortlessly blends convenience with comfort. Guests consistently praise its position at the center of the city, providing easy access to the local cultural and historic attractions. Everything of interest seems to be just steps away, making it the ideal base for exploring on foot.
Surrounded by the city's vibrant energy, the hotel still manages to maintain a peaceful ambiance, offering a quiet retreat from the bustling streets. It is located mere blocks from the gastronomic corridor, the main square, and other tourist-friendly sites, including Parque Santa Lucia and Paseo Montejo. With shops, restaurants, and the city’s historic center all within comfortable walking distance, the location truly excels in offering both convenience and excitement.
Guests frequently highlight the modern amenities and stylish design of this clean, contemporary retreat. The space is not only beautiful but also exudes a sense of freshness and newness. The staff complement the outstanding location with their friendly and accommodating nature, adding to the overall positive experience. Whether just a short or extended stay, Ontico Urban Design Hotel provides an excellent home base in the captivating city of Merida.
Breakfast
The breakfast experience at Ontico Urban Design Hotel offers a mix of simplicity and satisfaction for guests looking for a morning meal. Many visitors found the breakfast to be good and even delicious, highlighting homemade juices, yogurt with granola, and freshly prepared eggs and bacon as commendable features. Guests appreciated the freshness and taste of the breakfast, which provided a homely feeling during their stay. However, the breakfast selection is quite basic, with limited options mainly consisting of eggs, fruit, and pastries. This simplicity sometimes left guests wishing for more variety and larger portions. Moreover, the breakfast setup can be challenging in terms of availability and seating, with some guests mentioning delays and crowded spaces. Despite these limitations, the breakfast remains a pleasant aspect for those who appreciate straightforward, uncomplicated offerings. For travelers who prefer a broader culinary experience, there are ample local cafes nearby offering diverse and rich breakfasts. Overall, Ontico Urban Design Hotel's breakfast is a small, yet delightful feature that adds to the overall charm of the hotel's stay, catering well to those who appreciate simplicity and freshness.
Rooms
The Ontico Urban Design Hotel offers a modern and chic experience with rooms that consistently impress guests with their comfortable and clean atmosphere. The well-appointed rooms are noted for their stylish design and excellent facilities, including powerful showers and high-quality toiletries. Though some guests find the rooms on the smaller side compared to photos, many appreciate the spaciousness and effective use of space in others, especially the large and comfortable beds. The hotel's cleanliness stands out, with the rooms frequently praised for being immaculate and well-maintained.
The hotel's contemporary aesthetic complements its strategic location, making it an attractive choice for travelers. Guests are particularly fond of the exceptional customer service, with staff members often highlighted for their friendliness and helpfulness. While some minor issues arise, including room noise from the hallway and an occasional maintenance mishap, overall, the Ontico Urban Design Hotel provides a stylish and comfortable stay with a pleasant atmosphere for its visitors.
Beds
Ontico Urban Design Hotel has received glowing reviews for its beds, which are consistently praised for their exceptional comfort and support. Guests frequently comment on the large and well-designed beds, which offer a restful retreat after a day of exploring. The hotel also provides top-notch bedding, with sheets and pillows receiving high marks for their quality. Attention to cleanliness further enhances the overall experience, ensuring a cozy and hygienic night’s sleep. While a few guests note that the mattresses might be overly firm, this appears to be a minor issue within a region-wide context. With modern and stylish furnishings complementing the sleeping arrangements, Ontico Urban Design Hotel offers a well-rounded blend of comfort and aesthetic appeal.
Cleanliness
Nestled in the heart of Merida, the Ontico Urban Design Hotel impresses many guests with its chic, modern design and comfortable, well-equipped rooms. The hotel's prime location is complemented by its sleek and spacious facilities, characterized by a minimalist aesthetic that resonates with travelers seeking contemporary accommodations. Many guests appreciate the hotel's impeccable cleanliness, highlighting exceptionally hygienic and tidy rooms and facilities. The staff receives accolades for their excellent service, contributing to an inviting atmosphere where guests feel well-attended.
However, reviews show a mixed experience when it comes to cleanliness in some areas of the hotel. While many rooms are noted as being well-maintained, there are occasional reports of room unpreparedness and specific issues such as stained bedding or bathroom cleanliness. Despite these inconsistencies, the hotel generally offers a quiet and clean environment. Guests often enjoy fresh linens and comfortably appointed spaces, making it a reasonably priced option for those exploring the vibrant city of Merida.
Staff
Nestled in a prime location, Ontico Urban Design Hotel stands out not only for its clean and comfortable design but also for the remarkable service provided by its staff. The personnel at this hotel are consistently praised for their friendliness, attentiveness, and willingness to go the extra mile. Guests can enjoy exceptional service from the moment they step into the reception area, with reception staff noted for being warm and welcoming.
The entire team is described as attentive, kind, and accommodating, ensuring guests feel truly cared for throughout their stay. Whether assisting with reservations or offering recommendations for local dining spots, the staff's commitment to guest satisfaction is evident. The breakfast staff, too, receive high marks for their friendliness and pleasant demeanor.
From the helpful guidance offered by front desk employees to the personalized attention given by all members of the team, Ontico Urban Design Hotel has mastered the art of hospitality. With staff members described as super friendly, courteous, and polite, guests are continually impressed by the level of service and kindness provided. The glowing reviews underscore how the staff's exceptional service and remarkable attention elevate one's stay, making it a truly lovely experience.
Wi-Fi
The Ontico Urban Design Hotel receives mixed reviews regarding its Wi-Fi service. On the positive side, some guests have experienced fast and reliable internet during their stay. However, others have encountered issues such as inconsistent connectivity, limited coverage that does not extend to all rooms, and computers in the reception area poorly connected to the network. While improvements could be made to enhance the overall Wi-Fi experience, the hotel is recognized for its polite staff, which adds a welcoming touch to the guest experience despite the internet challenges.
Parking
Ontico Urban Design Hotel offers a range of parking options for its guests, but it's essential to plan ahead to ensure a smooth experience. Free street parking is widely available around the hotel, making it a convenient choice for many visitors. For those seeking more secure arrangements, there's private and secured parking in a locked courtyard, although it comes with an additional fee and space is limited. A few guests have noted that the parking is located in a not fully refurbished area, and access can be somewhat complex, requiring staff assistance to enter and exit. The courtyard offers a safe haven for vehicles, despite having a limited capacity of just a few spaces. Despite these challenges, the provision of an enclosed parking option has been helpful for many who prefer the added security. Overall, while not perfect, Ontico Urban Design Hotel does provide adequate parking solutions, balancing between convenience and security.
4 Star
Ontico Urban Design Hotel offers a visually stunning and impeccably clean environment in a prime location. Situated in the heart of the city, guests can easily explore nearby attractions, restaurants, and bars, particularly around La Plancha park, a notable new destination. Guests appreciate the hotel's chic and comfortable ambiance, noting the warm and welcoming staff who go the extra mile to enhance the overall experience. While the hotel lacks some typical amenities like an in-house restaurant and room service, guests can utilize the pool at a nearby sister hotel. However, a persistent morning noise issue and absence of basic offerings like room coffee have been noted, which some feel detracts from its four-star rating. Overall, despite its few shortcomings, guests have enjoyed their stay and express a willingness to return.
FAQ
No, Ontico Urban Design Hotel doesn't have any pool.
No, a spa isn't available at Ontico Urban Design Hotel.
No, Ontico Urban Design Hotel doesn't allow dogs.
Yes, parking facilities are available at Ontico Urban Design Hotel.
