Villa Mercedes Curio Collection By Hilton
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Summary of reviewsVilla Mercedes Curio Collection by Hilton in Mérida is celebrated for its prime location and blend of modern comforts with colonial architecture. Situated near the iconic Paseo de Montejo, it's an ideal base for exploring nearby cultural attractions, restaurants, and shops. Guests consistently praise the hotel's cleanliness, spacious rooms, and attentive staff who enhance the experience with their friendly hospitality. Business travelers benefit from its proximity to the Mérida Convention Center, and amenities like a delightful pool and highly-praised breakfast buffet contribute to its appeal.
The breakfast buffet is generally well-received for its variety and delicious options, with standout items and excellent service contributing to a memorable dining experience. Despite some mixed reviews regarding cost and consistency, many guests find the breakfast a highlight of their stay. The dining experience at the on-site restaurants receives commendations for quality, particularly the wood-fired pizza and traditional dishes, though guests note room for improvement in variety and service.
Room accommodations receive praise for spaciousness, comfort, and decor. While many reviewers commend the cleanliness and amenities, some note areas needing renovation, such as outdated furniture or malfunctioning air conditioning. Despite occasional issues, the overall ambiance is positive.
The staff's exceptional service, enhanced by fluency in English, is frequently highlighted. Guests appreciate the helpfulness of individuals like Alfredo, Luis, César, Johana, and Adrian, who contribute to a welcoming atmosphere.
Wi-Fi connectivity sees a mix of feedback, with good service reported by some guests, while others encounter issues. The pool area offers an aesthetically pleasing retreat, especially for families, though its size and temperature are noted drawbacks.
Parking is convenient with complimentary and private options, though some guests experience minor challenges. The hotel is also noted for its family-friendly environment, offering spacious accommodations and thoughtful touches like surprise celebrations and baby beds.
Overall, Villa Mercedes Curio Collection by Hilton is favored for its location, cleanliness, and service, making it a recommended choice for visitors to Mérida.
Categories
The breakfast buffet is generally well-received for its variety and delicious options, with standout items and excellent service contributing to a memorable dining experience. Despite some mixed reviews regarding cost and consistency, many guests find the breakfast a highlight of their stay. The dining experience at the on-site restaurants receives commendations for quality, particularly the wood-fired pizza and traditional dishes, though guests note room for improvement in variety and service.
Room accommodations receive praise for spaciousness, comfort, and decor. While many reviewers commend the cleanliness and amenities, some note areas needing renovation, such as outdated furniture or malfunctioning air conditioning. Despite occasional issues, the overall ambiance is positive.
The staff's exceptional service, enhanced by fluency in English, is frequently highlighted. Guests appreciate the helpfulness of individuals like Alfredo, Luis, César, Johana, and Adrian, who contribute to a welcoming atmosphere.
Wi-Fi connectivity sees a mix of feedback, with good service reported by some guests, while others encounter issues. The pool area offers an aesthetically pleasing retreat, especially for families, though its size and temperature are noted drawbacks.
Parking is convenient with complimentary and private options, though some guests experience minor challenges. The hotel is also noted for its family-friendly environment, offering spacious accommodations and thoughtful touches like surprise celebrations and baby beds.
Overall, Villa Mercedes Curio Collection by Hilton is favored for its location, cleanliness, and service, making it a recommended choice for visitors to Mérida.
Hotel Taking Steps Towards Sustainability
Villa Mercedes Curio Collection By Hilton has taken concrete steps to reduce its carbon footprint. It holds ISO 14001:2015 Environmental management system, ISO 50001:2018 Energy management systems, and ISO 9001:2015 Quality management systems certifications, all certified by DEKRA Certification, Inc.
Family Friendly Hotel
This hotel offers a blend of comfort and style, with spacious rooms suitable for families. It is well-regarded for its excellent service and amenities, ensuring a pleasant stay for all family members.
Dog Friendly Hotel
This hotel is pet-friendly and offers a luxurious stay. The hotel provides a premium experience, ensuring both owners and their pets enjoy a comfortable and pampered visit.
Hotel with Swimming Pool
This hotel provides a blend of modern amenities and historic charm, featuring a lovely pool area for relaxation. Guests enjoy comfortable accommodations and convenient access to local attractions.
Outdoor Pool
Business Hotel
This hotel is part of the Curio Collection by Hilton, suggesting a higher standard of service and amenities suitable for business travelers. While specific details about meeting spaces are not available in the provided data, its brand affiliation suggests adequate facilities for business needs.
Hotel with Parking
This hotel provides parking. It is located on Avenida Colon, offering a blend of historical charm and modern amenities. Guests value the convenience and security of having parking at this distinguished property.
Accessible Hotel
This hotel offers guaranteed accessibility features including a roll-in shower, shower seat, step-free entrance, and accessible path of travel. It also has wheelchair access throughout its grounds and accessible parking.
4-Star Hotel
This hotel provides a blend of colonial charm and modern amenities, featuring a beautiful courtyard, swimming pool, and comfortable rooms. It's well-located for exploring Mérida's historical center.
Hotel with Outdoor Pool
Featuring a sophisticated outdoor pool and garden setting, this hotel provides a relaxing escape. Its blend of modern amenities and tranquil outdoor spaces ensures a pleasant stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
Guest Reviews
Nestled in the heart of Mérida, the Villa Mercedes Curio Collection by Hilton boasts an enviable location that consistently leaves guests impressed. Just steps away from the iconic Paseo de Montejo, this hotel offers a strategic base for exploring the rich cultural tapestry of the region. Visitors find themselves within easy reach of a variety of restaurants, shops, and historic sites, making it an ideal spot for both leisure and business travelers.
The hotel seamlessly blends modern comforts with beautiful colonial architecture, providing a visually pleasing and comfortable stay. Rooms are noted for their cleanliness, spaciousness, and modern amenities, ensuring a cozy retreat after a day of exploration. Guests appreciate the attentive and friendly staff who enhance the overall experience with their warm hospitality.
Villa Mercedes also caters to business guests with its proximity to the Mérida Convention Center, making it a convenient choice for conference attendees. The on-site amenities, including a delightful pool and a highly-praised breakfast buffet, add to the reasons why this hotel is considered a top accommodation choice in Mérida. Whether walking along the nearby bustling avenues or enjoying the serenity of the hotel grounds, visitors find Villa Mercedes a perfectly situated haven in the vibrant city of Mérida.
The breakfast experience at Villa Mercedes Curio Collection By Hilton garners generally favorable remarks from guests, despite some mixed opinions. Visitors often describe the buffet breakfast as exceptional and very good, highlighting its variety and delicious offerings. Comments frequently praise the breakfast for being plentiful with a wide range of choices, including specific mentions of standout items like chilaquiles with cochinita pibil and cheese-stuffed bread. Guests highlight the friendly service and pleasant ambiance in the breakfast area, considering it cozy even when slightly small.
However, some guests have noted concerns about the breakfast's cost-service ratio, suggesting that pricing does not always reflect the quality or variety expected at such a venue. There is occasional criticism regarding the buffet's consistency and suggestions for improvement in variety and quality, but many visitors still enjoyed their breakfast experience. The breakfast is generally perceived to be a memorable part of the stay, with excellent service and well-maintained facilities contributing to its appeal. Additionally, the executive lounge offers a more intimate breakfast option, which some guests find satisfying. Overall, the breakfast at Villa Mercedes appears to cater well to both leisurely vacationers and those attending events at the nearby convention center.
Villa Mercedes Curio Collection By Hilton's dining experience at María's restaurant and Asai restaurant offers a mix of culinary delights and some areas for improvement. The Asai restaurant impresses with delicious food, praised for its exquisite offerings and excellent quality. Guests have highlighted the standout dishes, such as the best pizza, baked authentically in a wood-fired artisanal brick oven, and exceptional traditional cuisine that includes memorable rice pudding. Although these restaurants boast very good food options, some diners feel that the variety could be improved, and service has been described as average to poor at times. Additionally, the restaurant's pricing is considered high for the experience provided. These mixed reviews suggest that while the culinary journey at Villa Mercedes has noteworthy highlights, there remains room for refinement in variety and service delivery.
Villa Mercedes Curio Collection By Hilton has garnered mixed reviews regarding its room accommodations. Guests praise the spaciousness, cleanliness, and comfort of the rooms, highlighting the ample size of both bedrooms and bathrooms. Many appreciate the well-appointed decor and the comfortable bedding that enhances the relaxation experience. The hotel’s location is also praised as excellent, along with attentive and friendly staff service contributing positively to the stay.
Despite these favorable aspects, several reviews indicate areas needing improvement. Some rooms have been described as outdated, with old mattresses, malfunctioning air conditioning, and furniture in need of renovation. Issues such as dampness and unpleasant odors have been noted by guests, with certain accommodations suffering from poor maintenance. Instances of noise from air conditioning units and inaccessible balconies further detract from the room experience.
It’s evident that while Villa Mercedes offers comfortable and attractive rooms in a prime location, there is room for enhancements to ensure a consistently satisfying guest experience.
At Villa Mercedes Curio Collection By Hilton, beds receive a mix of impressions, but positive comments significantly outshine the negative. Guests frequently praise the beds for their comfort, with many describing them as very comfortable, cozy, and even feeling like being in the clouds. Pillows are often highlighted as delightful, adding to the pleasant sleep experience. The general sentiment suggests that the beds contribute to a restful and enjoyable stay.
However, not all reviews glow uniformly. Some guests find the beds too hard for their liking or note that the mattresses show signs of wear, with issues like sagging or sinking in the middle making them less comfortable for couples. Additionally, a few reviews mention the beds are smaller than expected for two people.
While the majority of feedback underscores comfort, these occasional critiques suggest there might be room for improvement in mattress quality and bed size. Despite this, the overall impression remains positive, with many guests expressing satisfaction with their sleeping arrangements.
Villa Mercedes Curio Collection by Hilton is generally praised for its impressive level of cleanliness, with many guests highlighting the spotless condition of the hotel and its facilities. The spacious rooms consistently receive commendations for being clean and well-furnished, contributing to a comfortable stay. Guests frequently note the first-rate cleaning service and describe the property as impeccably maintained. The cleanliness of the hotel is often paired with friendly and attentive staff, adding to a pleasant experience.
However, there are occasional mentions of cleanliness issues, such as unpleasant odors, stained towels, and bathrooms needing more attention, specifically a smell from drainage in room 119. Despite these isolated remarks, the overall sentiment leans towards satisfaction, with many appreciating the clean environment and comfortable amenities. The hotel benefits from being in a safe and quiet location, further enhancing the guests' experience.
Guests also appreciate the clean and well-appointed accommodations, as well as the top-notch service, indicating that the hotel generally delivers on its promise of a clean and comfortable stay.
The reviews for Villa Mercedes Curio Collection by Hilton highlight an outstanding level of service characterized by exceptionally friendly and attentive staff. Guests consistently praised the helpfulness and courteous nature of the team, including front desk personnel, bellboys, maids, waiters, and the restaurant staff. Notably, individuals such as Alfredo, Luis, César, Johana, and Adrian received commendations for their exceptional service, contributing to a pleasant and memorable guest experience.
The staff's fluency in English was appreciated by guests, emphasizing the hotel's ability to cater to international visitors seamlessly. Visitors also noted the impeccable service and professionalism, with staff members going above and beyond to ensure guest satisfaction. The synergy between the delightful staff and the beautiful facilities created an inviting atmosphere, further enhanced by the hotel's prime location and tranquil surroundings. Guests unanimously found the overall experience at Villa Mercedes to be excellent, making it a standout option for staying in Mérida.
The Wi-Fi experience at Villa Mercedes Curio Collection By Hilton presents a mixed bag of reviews. On the positive side, some guests enjoyed a very good and stable Wi-Fi connection in their rooms, reflecting a satisfactory digital experience for certain visitors. However, there are also reports of significant challenges, with some guests experiencing poor quality connections and periods of non-functioning service during their stay. Notably, some visitors encountered issues with accessing the internet entirely. Given these varied experiences, it's advisable for potential guests to be aware of possible inconsistencies with the Wi-Fi service at this hotel.
The pool at Villa Mercedes Curio Collection By Hilton garners mixed feedback from guests, with some finding it to be a pleasant and beautiful feature of the hotel. Situated between two buildings in a unique indoor garden-like setting, the pool is admired for its aesthetic appeal and excellent condition. However, its small size and lack of exposure to sunlight are notable drawbacks, as guests have expressed dissatisfaction with the water temperature, describing it as ice-cold and, at times, uncomfortably brisk for swimming. The pool area is lacking in amenities, with a limited number of loungers and insufficient service making relaxation less accessible. Families may appreciate its suitability for children, though the overall experience could be enhanced with more accommodations for comfort and warmth. Despite these challenges, the allure of a nice swimming pool and access to highly-rated in-house dining options, including artisanal pizza, provide some appealing aspects to those visiting the property.
Villa Mercedes Curio Collection By Hilton offers a range of parking options that are generally well-received by guests. Many appreciate the fact that parking is both complimentary and private, enhancing the overall convenience for those traveling by car. Valet parking services are available and described as easy and secure, although they operate with limited hours, which may not suit everyone’s schedule.
While there is adequate covered parking, guests have pointed out some challenges, such as the lack of an elevator in the parking area and occasional complications in parking and entering the lot. Additionally, the parking area is reported to have significant odor issues, with some guests noting a smell of sewage, which detracts from the overall experience. Despite these drawbacks, the availability of good parking without an extra cost remains a positive aspect for visitors.
Villa Mercedes Curio Collection by Hilton offers a welcoming experience for families traveling with children. The hotel's design, including spacious and clean rooms, caters to families seeking comfort during their stay. Guests appreciate the attention to detail, such as providing a baby bed upon request and organizing surprise celebrations like birthdays, adding a personal touch to the experience.
The hotel's pool stands out as a highlight, being particularly suitable for children who enjoy spending time in the water. The positive atmosphere and thoughtful amenities contribute to making it an ideal destination for small family getaways. Additionally, the attentive service from staff members leaves a lasting impression, encouraging repeat visits. With options such as Japanese cuisine available on-site, Villa Mercedes brings together convenience and enjoyment under one roof, promising a fantastic stay for families looking to relax and explore together.
Location Show Map
Location
The hotel seamlessly blends modern comforts with beautiful colonial architecture, providing a visually pleasing and comfortable stay. Rooms are noted for their cleanliness, spaciousness, and modern amenities, ensuring a cozy retreat after a day of exploration. Guests appreciate the attentive and friendly staff who enhance the overall experience with their warm hospitality.
Villa Mercedes also caters to business guests with its proximity to the Mérida Convention Center, making it a convenient choice for conference attendees. The on-site amenities, including a delightful pool and a highly-praised breakfast buffet, add to the reasons why this hotel is considered a top accommodation choice in Mérida. Whether walking along the nearby bustling avenues or enjoying the serenity of the hotel grounds, visitors find Villa Mercedes a perfectly situated haven in the vibrant city of Mérida.
Breakfast
However, some guests have noted concerns about the breakfast's cost-service ratio, suggesting that pricing does not always reflect the quality or variety expected at such a venue. There is occasional criticism regarding the buffet's consistency and suggestions for improvement in variety and quality, but many visitors still enjoyed their breakfast experience. The breakfast is generally perceived to be a memorable part of the stay, with excellent service and well-maintained facilities contributing to its appeal. Additionally, the executive lounge offers a more intimate breakfast option, which some guests find satisfying. Overall, the breakfast at Villa Mercedes appears to cater well to both leisurely vacationers and those attending events at the nearby convention center.
Dinner
Rooms
Despite these favorable aspects, several reviews indicate areas needing improvement. Some rooms have been described as outdated, with old mattresses, malfunctioning air conditioning, and furniture in need of renovation. Issues such as dampness and unpleasant odors have been noted by guests, with certain accommodations suffering from poor maintenance. Instances of noise from air conditioning units and inaccessible balconies further detract from the room experience.
It’s evident that while Villa Mercedes offers comfortable and attractive rooms in a prime location, there is room for enhancements to ensure a consistently satisfying guest experience.
Beds
However, not all reviews glow uniformly. Some guests find the beds too hard for their liking or note that the mattresses show signs of wear, with issues like sagging or sinking in the middle making them less comfortable for couples. Additionally, a few reviews mention the beds are smaller than expected for two people.
While the majority of feedback underscores comfort, these occasional critiques suggest there might be room for improvement in mattress quality and bed size. Despite this, the overall impression remains positive, with many guests expressing satisfaction with their sleeping arrangements.
Cleanliness
However, there are occasional mentions of cleanliness issues, such as unpleasant odors, stained towels, and bathrooms needing more attention, specifically a smell from drainage in room 119. Despite these isolated remarks, the overall sentiment leans towards satisfaction, with many appreciating the clean environment and comfortable amenities. The hotel benefits from being in a safe and quiet location, further enhancing the guests' experience.
Guests also appreciate the clean and well-appointed accommodations, as well as the top-notch service, indicating that the hotel generally delivers on its promise of a clean and comfortable stay.
Staff
The staff's fluency in English was appreciated by guests, emphasizing the hotel's ability to cater to international visitors seamlessly. Visitors also noted the impeccable service and professionalism, with staff members going above and beyond to ensure guest satisfaction. The synergy between the delightful staff and the beautiful facilities created an inviting atmosphere, further enhanced by the hotel's prime location and tranquil surroundings. Guests unanimously found the overall experience at Villa Mercedes to be excellent, making it a standout option for staying in Mérida.
Wi-Fi
Pool
Parking
While there is adequate covered parking, guests have pointed out some challenges, such as the lack of an elevator in the parking area and occasional complications in parking and entering the lot. Additionally, the parking area is reported to have significant odor issues, with some guests noting a smell of sewage, which detracts from the overall experience. Despite these drawbacks, the availability of good parking without an extra cost remains a positive aspect for visitors.
Family
The hotel's pool stands out as a highlight, being particularly suitable for children who enjoy spending time in the water. The positive atmosphere and thoughtful amenities contribute to making it an ideal destination for small family getaways. Additionally, the attentive service from staff members leaves a lasting impression, encouraging repeat visits. With options such as Japanese cuisine available on-site, Villa Mercedes brings together convenience and enjoyment under one roof, promising a fantastic stay for families looking to relax and explore together.
Yes, Villa Mercedes Curio Collection By Hilton has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Villa Mercedes Curio Collection By Hilton.
Yes, Villa Mercedes Curio Collection By Hilton welcomes dogs.
Yes, parking facilities are available at Villa Mercedes Curio Collection By Hilton.
Yes, Villa Mercedes Curio Collection By Hilton has a gym.
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