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Summary of reviewsThe Whitelaw Hotel stands out for its prime location in South Miami Beach, earning high praise from guests for its exceptional spot on Collins Ave, just a short walk from the beach and Ocean Drive. Visitors find it convenient for exploring local attractions, shopping and dining, making it an excellent base for experiencing the vibrant nightlife and lively atmosphere of South Beach. The hotel's central location, proximity to numerous restaurants and provision of beach towels contribute to an effortless beach experience and overall enjoyment of the area.
While the hotel does not offer breakfast or coffee service, guests can easily access nearby breakfast spots within a couple of blocks. This minor inconvenience is highlighted by reviewers who suggest that adding breakfast could enhance the hotel's amenities.
The rooms receive a mix of feedback. Many guests appreciate the modern, cozy and beautifully decorated accommodations, noting cleanliness and comfort as standout features. However, some find the rooms small and certain decor elements outdated. Practical concerns such as mattress comfort, noise levels and occasional maintenance issues are noted, though overall, guests find the rooms clean and pleasant.
Cleanliness is a generally positive feature with guests highlighting clean rooms and friendly, dedicated staff. However, some inconsistencies in housekeeping services and occasional lapses in common area cleanliness and odor control are reported. The hotel's policy requiring early requests for room cleaning has proven inconvenient for some and noise levels from thin walls are mentioned as an area needing improvement.
The staff at Whitelaw Hotel is widely praised for their friendliness, attentiveness and excellent customer service. The front desk team, particularly individuals like Erick, receives commendation for creating a welcoming atmosphere and going the extra mile to assist guests. Although there are isolated instances of less favorable interactions, staff performance is overall regarded positively.
Guests enjoy the hotel's close proximity to the beach and appreciate the ease of access to dining options, bars and stores nearby. However, the absence of beach amenities such as umbrella vouchers is noted.
The comfort of the beds garners mixed reviews with many guests finding them comfortable and conducive to a restful night's sleep. Nonetheless, some feedback indicates a need for mattress replacements and improvements to bed frames and pillows.
In summary, the Whitelaw Hotel offers a fantastic location, clean and comfortable rooms and friendly, helpful staff, making it a preferred choice for travelers looking to immerse themselves in the heart of Miami Beach. While there are areas for improvement, particularly in housekeeping consistency and minor amenities, the hotel's strengths in location and customer service shine through. Show more
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Categories
Cheap Hotel
This hotel offers affordable rates in a central location. It provides easy access to the beach and local attractions, making it a convenient choice for budget-conscious travelers.
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
3-Star Hotel
Room Types
Standard Double RoomThis room includes a flat-screen cable TV, an iPod docking station and an en suite bathroom.
Bed type is not guaranteed and will be assigned at arrival based on availability.
Standard King RoomThis room includes a flat-screen cable TV, an iPod docking station and an en suite bathroom.
Double Room - Disability AccessThe double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Superior King RoomThe spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room has a safe deposit box, parquet floors and a flat-screen TV. The unit has 1 bed.
Superior Queen RoomThe spacious double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room has a safe deposit box, parquet floors and a flat-screen TV. The unit has 1 bed.
Guest Reviews
6.9
Rated
Location
The Whitelaw Hotel boasts an outstanding location, earning consistent praise from guests for its prime position in South Miami Beach. Nestled right on Collins Ave and just a block away from the beach, the hotel allows for effortless exploration of local attractions, shopping and dining. Visitors emphasized the ease of access to Ocean Drive and the beach, often just a short walk away. The hotel presents an excellent base for experiencing the lively nightlife and vibrant atmosphere of South Beach with many pointing out the numerous nearby restaurants and breakfast spots. While the rooms may be on the smaller side, cleanliness and comfort are highly rated. The hotel also provides convenient beach towels for guests, adding to the hassle-free beach experience. Overall, Whitelaw Hotel's central and superb location is its standout feature, making it an ideal choice for travelers looking to immerse themselves in the heart of Miami Beach.
Breakfast
Guests at the Whitelaw Hotel have expressed a desire for breakfast service, noting its absence during their stay. While the hotel does not provide breakfast or coffee in the morning, several nearby spots within two blocks offer convenient options for guests. Reviewers have also suggested that the inclusion of breakfast would be a welcome addition to the hotel's amenities.
Rooms
The rooms at the Whitelaw Hotel present a mix of experiences for guests. Many guests appreciated the modern, cozy and beautifully decorated rooms with several mentioning the cleanliness and comfort as standout features. Positive remarks highlight spaciousness and good alignment with photos shown online. Washrooms also received praise for maintaining cleanliness. However, several guests noted that room sizes can be small and the decor, particularly curtains and carpets, appears outdated. Some practical concerns were raised, including issues with mattress comfort, shower door seals and noisy proximity to the reception. The hotel also faces critiques for not offering certain services like beach towels and luggage storage. Despite these hiccups, cleanliness and decor were consistently noted positively, making the Whitelaw a notably comfortable choice once inside the room.
Beds
The beds at Whitelaw Hotel receive mixed feedback from guests. A significant number of reviews highlight the comfort of the beds, describing them as comfortable, very comfortable for two people and even very soft. This echoes a positive sentiment among guests who found the accommodations met their expectations in terms of comfort.
However, there are also critiques indicating areas for improvement. Some guests noted that the mattresses need replacing due to sagging or being worn out. Additionally, it's mentioned that the bed frames can be noisy and there are comments about beds being hard or uncomfortable with terrible pillows present in a few cases.
Despite these mixed impressions, the overall consensus leans towards the beds being a comfortable part of a stay at Whitelaw Hotel, particularly appreciated by those looking for a restful night's sleep.
Cleanliness
Located in a vibrant area with coffee shops, restaurants and just a quick walk to the beach, Whitelaw Hotel boasts a great location that's perfect for those wanting to explore nearby attractions. Many guests have found the rooms to be very clean and nicely decorated, adding to the overall comfort and appeal of their stay. The staff is noted for being friendly and helpful, especially the cleaning ladies who are described as kind and dedicated.
Despite these positives, there are some areas where the hotel could improve. While some guests found their rooms to be super clean and comfortable, others experienced issues with cleanliness, particularly in the hallways and common areas, as well as occasional musty or unpleasant odors. Housekeeping services seem inconsistent with some visitors noting that their rooms were not cleaned daily or that housekeeping only occurred every three days. Additionally, some guests encountered hygienic concerns such as uncleaned lavatories and mildew on curtains.
The hotel's policy of requiring room cleaning requests before 9 AM has not been convenient for all and there have been mentions of high noise levels and thin walls. While some guests had positive experiences with the comfortable and clean accommodations, others felt that the overall cleanliness and maintenance could be improved.
In summary, Whitelaw Hotel offers a wonderful location with easy access to the beach and local attractions. The rooms and staff receive praise for cleanliness and friendliness, though there are notable inconsistencies in housekeeping and overall hygiene that guests have experienced.
Staff
At the Whitelaw Hotel, the staff is generally praised for their friendliness, attentiveness and willingness to assist guests. Many reviews highlight the excellent customer service skills demonstrated by both the front desk and support staff. The reception team, often mentioned as friendly and accommodating, seems to create a welcoming atmosphere with specific individuals like Erick receiving particular commendation for exceptional service.
Guests frequently comment on the helpfulness and politeness of the staff, noting their readiness to go the extra mile. Whether it's accommodating early check-ins or being available to address needs quickly, the staff appears to contribute significantly to positive guest experiences. The hotel's convenience and cleanliness further enhance this experience with a standout location adding to its appeal.
However, some inconsistencies in service quality have been noted. A few reviews point out instances of staff rudeness, lack of motivation and poor preparation in handling guest interactions. These negative experiences seem to be exceptions rather than the rule, but they do highlight areas where improvement is needed.
Overall, the Whitelaw Hotel staff's friendliness and accommodation are highly regarded, playing a key role in guests feeling at home and well taken care of.
Beach
The Whitelaw Hotel boasts an enviable location, being only a short stroll away from the beach and the vibrant Ocean Drive. Guests appreciate the ease of access to both the sandy shores and an array of nearby dining options, bars and stores. The hotel’s proximity—just one or two blocks from the beach—makes it a very walkable and convenient choice for beachgoers. The area is also well-connected by Uber, reducing the need for rental cars, especially for those heading to or from cruise ships. While guests enjoy the quick and easy beach access, it is noted that no beach umbrella vouchers are provided by the hotel. Overall, the hotel's prime location near the beach and local attractions is a significant highlight for visitors.
No, Whitelaw Hotel doesn't have any pool.
No, a spa isn't available at Whitelaw Hotel.
Yes, Whitelaw Hotel welcomes dogs.
No, parking facilities aren't available at Whitelaw Hotel.