Middlesbrough, Fry Street54.576475,-1.231574(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
The Leonardo Hotel Middlesbrough consistently receives high praise from its guests, making it a standout choice in the heart of Middlesbrough for both leisure and business travelers. Its central location is a significant asset with visitors appreciating the easy access to public transportation, local shops, restaurants, bars and cultural landmarks such as the Riverside Stadium and The Empire. Despite being in a bustling area, the hotel offers a peaceful atmosphere, complemented by on-site parking and spa facilities.
The breakfast experience is frequently highlighted as a major plus with guests commending the excellent quality, extensive variety and the plentiful options available at the buffet. The breakfast team’s attentive service further enhances the dining experience. Although there are some minor critiques, the overall response is overwhelmingly positive.
Dinner at the hotel receives mixed reviews with guests appreciating the good quality of the food, especially the lovely bar area and tasty evening meals. However, some note the long wait times and higher prices. Despite these points, the dining atmosphere remains a favored aspect.
Guest rooms are described as clean, comfortable and well-maintained with modern decor and thoughtful amenities. While bathrooms occasionally receive mixed feedback, the overall standard of cleanliness is high. The beds, often praised for their comfort and size, contribute significantly to guests' restful experiences.
The hotel staff are frequently praised for their friendliness, helpfulness and professionalism with specific mentions of individuals who provide exceptional service. Most guests feel well-taken-care-of, thanks to the courteous and proactive nature of the staff.
Additional amenities such as the gym and indoor pool further enhance the guest experience. The gym, though noted as needing some updates, is generally seen as a valuable feature. The pool and spa facilities are well-maintained, providing a relaxing addition to the stay despite occasional mentions of overcrowding.
Overall, the Leonardo Hotel Middlesbrough stands out for its superb central location, excellent breakfast service, comfortable rooms and friendly staff, making it a reliable choice for travelers seeking a clean, comfortable and conveniently located accommodation.
Categories
Gym
Pool
Indoor Pool
Indoor Pool
Sustainability Journey
Room Types
Standard Double RoomEach contemporary, spacious rooms has a flat-screen TV with Freeview channels, spa toiletries, and spacious bathrooms. There is a work-space area and tea/coffee making facilities.
Standard Twin RoomEach contemporary, spacious rooms has a flat-screen TV with Freeview channels, spa toiletries, and spacious bathrooms. There is a work-space area and tea/coffee making facilities.
Superior Double RoomWith free WiFi, this contemporary and spacious room features a flat-screen TV, spa toiletries, and air conditioning.
These rooms include extra pillows, complimentary water and biscuits, an iron and ironing board, newspaper, and a 10% lunch/dinner discount during the guest's stay, and daily complimentary regular coffee.
Superior King RoomWith free WiFi, this contemporary and spacious room features a flat-screen TV, spa toiletries, and air conditioning. These rooms include extra pillows, complimentary water and biscuits, an iron and ironing board, newspaper, and a 10% lunch/dinner discount during the guest's stay. Guests also benefit from early check-in from 12:00, late check-out until 14:00 and daily complimentary regular Costa coffee.
Superior Double or Twin RoomThe unit has 2 beds.
Guest Reviews
8.0
Very Good
Review Summaries
Location
Located in the heart of Middlesbrough, the Leonardo Hotel enjoys an enviable position that caters to both leisure and business travelers. Guests consistently praise its convenience with many highlighting its close proximity to the train and bus stations, making it an ideal choice for those relying on public transportation. The hotel is also within walking distance of a variety of shops, restaurants, bars and cultural landmarks, including the Riverside Stadium and The Empire.
The central location is not only perfect for exploring the city but also for attending events and accessing key areas quickly. Guests appreciate the nearby amenities and ease of access to the town center, universities and other attractions. Despite being in a bustling area, visitors note that the hotel’s surroundings are surprisingly quiet, ensuring a restful stay.
Complementing its prime location, the hotel offers additional conveniences such as on-site parking and access to spa facilities, which many guests find to be a great bonus. The friendly and helpful staff further enhance the experience, making it a favored choice for repeat visitors. Overall, the Leonardo Hotel Middlesbrough stands out for its superb central location and excellent service, providing a perfect base for exploring the city and beyond.
Breakfast
The breakfast experience at Leonardo Hotel Middlesbrough receives overwhelmingly positive feedback from its guests. There is consistent praise for the excellent quality, wide variety and plentiful choices available at the breakfast buffet. Many guests describe the breakfast as amazing, delicious and substantial, noting the presence of fresh and home-made food. Special mentions are given to the kiwi smoothie, good coffee from the coffee machine and the overall high quality of the hot food served.
The breakfast team is frequently commended for their attentive and accommodating service, contributing to the positive dining experience. While a few reviews highlighted minor issues with stale pastries or dry scrambled eggs, the general sentiment remains very favorable.
Guests appreciate the excellent value for money and the convenience of the breakfast service, which is well-stocked until 11am. Overall, the breakfast at Leonardo Hotel Middlesbrough is a highlight for many visitors, making it a recommended option for those staying at the hotel.
Dinner
Leonardo Hotel Middlesbrough's dining experience receives a mix of praise and constructive feedback based on confirmed guest reviews. Diners commend a lovely bar area offering a wide range of menu options. The quality of food at the restaurant is consistently highlighted as good with some specifically mentioning tasty evening meals and food cooked to perfection. Traditional items like pizza and nachos come in decent sizes and are well-received. The staff are lovely and attentive, contributing positively to the experience.
However, there are mentions of certain areas needing improvement. Some guests found the wait times at the restaurant to be unacceptably long. Additionally, the prices for evening meals were considered too high by some, contrasting with the generally good quality of the food. There were also reports of limited menu options and occasional lapses in food availability. Others noted that certain facilities and aspects of service, such as full table service and spa facilities, were lacking or out of use during their stay.
Despite these issues, many reviews affirm that, overall, the food is good and not excessively priced. The atmosphere in the restaurant remains a highlight, imparting a pleasant dining environment.
Rooms
Leonardo Hotel Middlesbrough offers guests rooms that are consistently described as clean, comfortable and well-maintained. Many reviewers appreciated the modern decor and well-thought-out layout, making their stay relaxing and enjoyable. Guests regularly mentioned the spaciousness of the rooms with some highlighting the luxurious size and comfort of the beds. The bathrooms, while generally clean, received mixed feedback with a small number showing signs of being outdated or needing a more thorough cleaning.
The central location of the hotel added to its appeal, providing convenience without sacrificing tranquility. Several guests enjoyed lovely views and appreciated the thoughtful amenities such as tea and coffee setups. Despite the odd report of a damp or smoky smell and occasional warmth, the overall impression was positive with many guests noting the spotless condition and attractive decor.
The hotel also features useful facilities like a gym, pool and spa, enhancing the overall experience. While some rooms were noted as being on the smaller side, most guests found them to be adequately sized and comfortable. Overall, the Leonardo Hotel Middlesbrough seems to be a reliable choice for travelers seeking a clean, comfortable and centrally located accommodation.
Beds
The Leonardo Hotel in Middlesbrough has garnered numerous positive comments about its beds, consistently praised for their comfort and size. Guests frequently describe the beds as comfortable, very comfortable and extra comfy, often highlighting the King Koil mattresses as a source of blissful rest. Words like clean, spacious and big often accompany descriptions of the beds, indicating satisfaction with both their hygiene and dimensions. Despite scattered mentions of issues such as too-soft mattresses for some and occasional stains on bedsheets, the overall impression is that the beds provide a restful experience. The beds, undeniably spacious and comfortable, contribute significantly to the quality of stay, making the Leonardo Hotel Middlesbrough a noteworthy choice for guests seeking a good night's sleep.
Cleanliness
The Leonardo Hotel Middlesbrough garners significant praise for its cleanliness with numerous guests consistently describing their rooms as spotless, clean and very clean. Visitors were pleased with the overall hotel cleanliness, noting that all areas were maintained to a high standard. The rooms were often highlighted as clean and comfortable with several guests describing them as well-decorated and modern.
Customers also appreciated the clean and spacious environment and mentioned the friendly and helpful staff. Positive remarks were made regarding the clean spa area and the efficient laundry service. The hotel's blend of cleanliness and good location further enhanced guest satisfaction.
However, a few guests pointed out inconsistencies, particularly in the bathrooms, which sometimes needed more thorough cleaning or attention to detail, like dealing with dust or regrouting. Isolated incidents included stained carpets, dusty areas and leftover items from previous guests. Despite these sporadic issues, the majority of reviews reflect a high standard of hygiene and overall positive experiences with the hotel’s cleanliness.
Staff
The staff at Leonardo Hotel Middlesbrough receive consistent praise for their friendliness, helpfulness and overall professionalism across many reviews. Guests frequently highlight their positive experiences with the warm and welcoming nature of the staff, from the reception desks to the restaurant and bar areas. Specific praise is given to individuals like Mandy at reception and Katy in the bar, who are often mentioned for their exceptional service.
The reviews suggest a high level of efficiency and a proactive attitude among the staff, who are described as lovely, incredible and always happy to assist. Guests also appreciate the team’s courteous, polite and respectful demeanor, contributing to a comfortable and enjoyable stay. The reception staff, in particular, stand out for being exceptionally friendly and providing excellent service.
While most feedback is overwhelmingly positive, there are occasional mentions of rude or unhelpful reception staff. However, these instances seem to be rare amidst the general sentiment of superb service and welcoming attitudes.
Overall, the staff at Leonardo Hotel Middlesbrough play a pivotal role in enhancing the guest experience, making it a commendable choice for visitors seeking excellent customer service and a friendly atmosphere.
Gym
The gym at Leonardo Hotel Middlesbrough receives mixed feedback from guests. Many appreciate its cleanliness and availability, describing it as nice and well-equipped. Guests particularly highlight the gym and pool facilities as good and a pleasant bonus during their stay. However, some mention the gym as being small and in need of updating with occasional issues noted with the workout machines. Overall, it is regarded as a valuable addition to the hotel’s amenities, despite some room for improvement.
Pool
Guests generally praised the pool at Leonardo Hotel Middlesbrough for its cleanliness and warmth with several commenting on the easy access and suitability for families. The pool and spa facilities, although described as small, were appreciated for being well-maintained and an enjoyable addition to the hotel experience. Visitors particularly liked the warm temperature of the pool and found the spa area relaxing. The swimming amenities, including the jacuzzi, steam room and sauna, were consistently acknowledged as positive features, contributing to a good overall experience.
However, there were occasional remarks about the pool needing some upgrading and instances of it being overcrowded or in need of cleaning. Despite these occasional issues, most guests seemed to have had a pleasant time using the hotel's pool and leisure facilities. Overall, the pool, along with its accompanying spa features, was noted as a valuable and enjoyable part of the stay.
Indoor Pool
The indoor pool at Leonardo Hotel Middlesbrough is frequently praised for its appealing features and well-kept facilities. Guests have described the pool as lovely, amazing and greatly enjoyable. The leisure facilities, which include a spa pool and a gym, are also appreciated by visitors. However, it's worth noting that the pool has a uniform depth of 1.35 meters, which might not be ideal for children. Overall, the pool and associated amenities enhance the hotel's appeal for those looking to relax and stay active during their stay.
FAQ
Yes, Leonardo Hotel Middlesbrough has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Leonardo Hotel Middlesbrough.
No, Leonardo Hotel Middlesbrough doesn't allow dogs.
No, parking facilities aren't available at Leonardo Hotel Middlesbrough.
